Offline approval - Document Class in SO50

Hi all,
We're on SRM 5.0, Server 550, SP12.
Scenario: offline approval of Shopping Carts
In <SO50>, we have defined the following entry:
Communication Type: Internet Mail
Recipient Address: wf-batch(at)company.com
Document Class: *
Exit Name: CL_BBP_SMTP_INBOUND_OFFAPP
Call Sequence: 2
What is the meaning of Document Class and what value should be maintained there for the offline approval line? Is "*" an acceptable entry?
Cheers,
Serguei
Edited by: Serguei Zabrodski on Jul 30, 2008 4:08 PM

Dear Serguei/Disha,
Even i am getting the same problem. If i apporve the shopping carts through offline and then approval status are not transfering back to SRM.
I have maintained the entry in S050 and i scheduled the below two jobs.
RBBP_OFFLINE_EVAL
RBBP_NOTIFICATION_OFFAPP
Can you please let me know what all are the steps need to be followed to complete this activity.
This is mandatory requirement for my client.
Thanks and Regards,
Ravi

Similar Messages

Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC

Experts,
In SRM 5.0 we have given with new report "RBBP_NOTIFICATION_OFFAPP" and BADI "BBP_OFFLINE_APP_BADI" over the previously used "RSWUWFMLEC" for offline approval.
But the old report also exist in the system. Can anybudy explain me if I can use this old report for the offline approval in SRM 5.0. If I can, then what are the more features provided by new report and BADI combination to use it instead of the old one?
Thanks
Sangharsh

Hi
SAP supports both upward and downward compatibility. You can also any report depending on your requirements.
Refer to SAP online Helphttp://help.sap.com/saphelp_srm50/helpdata/en/31/ec423b4ac8d506e10000000a11402f/frameset.htm
Please read the standard documentation of the BADI - BBP_OFFLINE_APP_BADI using SE18 Transaction.
Here is the documentation.
BBP_OFFLINE_APP_BADI
Short Text
Customer Enhancement of Offline Approval
Use
The BAdI BBP_OFFLINE_APP_BADI allows you to adapt and extend the SRM standard functionality for offline approval of workitems via e-mail.
You can:
Override the selection parameters from the sender report RBBP_NOTIFICATION_OFFAPP and flexibly determine the workitems tobe sent
Method: WORKITEMS_SELECT
Determine the e-mail recipient using your own criteria
Method: RECIPIENTS_GET
Flexibly determine the contents of the e-mail (texts, URLs)
Method: MAIL_DATA_GET
Generate the e-mail flexibly
Method: MAIL_CREATE
Define an alternative class method to generate the e-mail and/or process the response mail (decision mail) in the SAPconnect-inbound processing or via the report RBBP_OFFLINE_EVAL
Method: DETERMINE_CLASS_NAME
Define the e-mail address of the respnse mail (return address)
Method: SMTP_INBOUND_ADDR_GET
Override the selection parameter in the SAPconnect inbound processing of the reply e-mail or from the processing report RBBP_OFFLINE_EVAL CH_SNDER (set to "X" as standard) to check whether the sender of the reply e-mail matches the owner of the work item.
Method: CHK_SENDER_IND_SET
Release Note Extension of Functionality for Offline Approval (changed).
Short text
Enhancement of the Functionality for Offline Approval (Changed)
Use
As of SAP SRM 5.0, the functionality for offline approval by e-mail has been revised and enhanced.
Changes and Functional Enhancements:
The Business Communication Service (BCS) is used for sending e-mails.
(For more information about this, see SAP Help Portal at help.sap.com -> Documentation -> SAP R/3 and R/3 Enterprise Release 4.70 -> SAP NetWeaver Components -> SAP Web Application Server -> Basis Services / Communication Interfaces -> Business Workplace and Services -> Generic Business Tools for Application Developers -> Business Communication Services - Sending from SAP Applications as of Release 6.10.)
New transmission report RBBP_NOTIFICATION_OFFAPP with enhanced selection parameters:
You can now restrict your selection of work items for sending on the basis of business objects, as well as on the basis of workflow tasks (TS*) as before. This means that you can restrict transmission to specific document types (for example,. BUS2205 - Invoice).
You can now use new checkboxes to select e-mail options (which replace the old radiobuttons). Remember that the indicator you set will override the default value.
E-mail text:
Can be made up of the work item text (short text) or the task description of the work flow task (full text).
Creating attachments:
You can attach a PDF (print version) of the document you want to have approved to the mail, and/or any attachments that exist for the document.
The input fields for standard notification texts and logon URLs that belonged to the old transmission report (RSWUWFMLEC) are no longer available because the notification contents can be specified more flexibly with the help of BAdI BBP_OFFLINE_APP_BADI.
Similarly, you no longer have to specify the return address because this can be replaced by the recipient's address in the transaction for SAPconnect inbound processing (transaction SO50). (If SAPconnect inbound processing has not been activated, the response mail [decision mail] is sent by default to the WF-BATCH user, as was also the case prior to SRM 5.0. The return address in method SMTP_INBOUND_ADDR_GET of BAdI BBP_OFFLINE_APP_BADI can also be overwritten.)
Processing logic in transmission report RBBP_NOTIFICATION_OFFAPP in conjunction with BAdI BBP_OFFLINE_APP_BADI:
a) Selection of work items
On basis of selection parameters or BAdI method WORKITEMS_SELECT.
b) Determination of recipient
Work item processor (attribute "Forward work item" from the organizational model and e-mail address is checked) or on basis of BAdI method RECIPIENTS_GET.
c) Collection of e-mail data
E-mail data from work item or from BAdI method MAIL_DATA_GET.
d) Generation of e-mail
By BAdI method MAIL_CREATE (flexible generation of subject, mail text, URLs, and attachments) or by default by class CL_BBP_MESSAGE_CREATE_OFFAPP (this class can be inherited and its methods changed - with BAdI method DETERMINE_CLASS_NAME this class can override the default class).
Standard Smart Form BBP_OUT_OFFAPP, which determines the e-mail layout, can be replaced in class method DETERMINE_FORM_AND_PARAMS (previously copied and varied).
e) Sending of e-mail
Class CL_BBP_DOC_SEND_BCS sends the e-mail by BCS.
Add approval notes to response mail:
After rejecting or approving, it is possible to enter notes in the response mail (only possible for e-mails in HTML format). These notes will be saved as document notes in SRM.
Inbound processing:
As of SRM 5.0, response mails can be processed in SAPconnect inbound processing. They are processed synchronously by classCL_BBP_SMTP_INBOUND_OFFAPP.
(Inbound processing in SAPconnect is activated if a suitable entry with the recipient's address and the processing class [ exit name] exists in transaction SO50. If a mail is received at this address, the specified class is used for processing. The work item ID and the decision of the approver are evaluated.)
If the document is locked at this point in time or if immediate processing fails for any other reason, the response mail is forwarded to the SAP inbox of the user who is assigned to the specified address. In this case, further processing is delayed until report RBBP_OFFLINE_EVAL is run (this report was the only report used prior to SRM 5.0, and it has to be scheduled periodically).
The e-mail addresses of the sender of the response mail and the determined recipient are compared by default; this ensures that third parties cannot respond. If a discrepancy is detected, the response mail is not processed. However, the processing parameters in inbound processing can be overridden by BAdI method CHK_SENDER_IND_SET
Effects on Customizing
You will find BAdI Customer Enhancement of Offline Approval (BBP_OFFLINE_APP_BADI) in the IMG for SRM by choosing
SRM Server -> Business Add-Ins (BAdIs)-> SAP Business Workflow
Hope this will help.
Please reward suitable points, incase it suits your requirements.
Regards
- Atul

Offline approval setup for SRM 7

Experts,
I have feq uestions on OFFLINE APPROVAL set up in SRM 7.
1. Do I need to scehdule the report /SAPSRM/OFFLINEAPPROVALGET for the inbound emails to be prcoessed and status for shopping carts/PO correctly updated?
2.Do the backgorund jobs (for reports /SAPSRM/OFFLINEAPPROVALGET and /SAPSRM/OFFLINEAPPROVALSEND need to be schdueld with WF-BATCH user only??
3. Also the user used to schedule the jobs should it be a DIALOG user?
4. in S050,should i maintain the email address for the user which is used to schedule the backgorund jobs?
5. In SICF,node configurationfor SMTP need to be maintained ?
Any inputs will be highly appreciated.
Thanks.

HI,
1. it depends on your configuration, if you will use inbound processing or not. If you use inbound (at SO50 the class is set) then you should not schedule the /SAPSRM/OFFLINEAPPROVALGET as a job.
2. it depends on the customer. I have seen with the wf-batch and with other names but with the same rights and config of WF-batch.
3. you can use the swu3 to create the wf-batch user. I have set as type system.
4. yes you need the emaill of the user who is the processor
5. this is a basis configuration, I am not sure. ( you will need to setup the sapconnet)
For more information about offiline approval, please check the following link:
http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration
Thanks,
Melina

SRM : Offline approval process

Hi All,
I'm working on SRM 5.0 . We want to send mail to users outlook/blackberry for their approval. We have scheduled a report RBBP_NOTIFICATION_OFFAPP periodically. The users do get mail in their inbox. But when they reply to the mail the workitem status does not get updated. We have scheduled RBBP_OFFLINE_EVAL for this purpose but still the problem exists.
Is there any setting / configuration that needs to be done ?
Thanks,
Shounak ..

Hi again Shounak,
If all is OK with OSS notes dealing with reports RBBP_NOTIFICATION_OFFAPP and RBBP_OFFLINE_EVAL and Support Package, please have a look at information below.
SMTP service setup must be checked. For this, refer to OSS note 455140 - "Configuration E-mail, fax, paging/SMS via SMTP".
As report program RBBP_NOTIFICATION_OFFAPP, which creates e-mail notification, is already scheduled, there should not have to configure this step.
Nevertheless, SAPConnect administration wil have to be managed to allow SAP inbox mailing.
So, it will be necessary to setup incoming e-mail (use inbound processing transaction SO50 )
You should have one row with values:
- Communication type = Internet mail,
- Recipient address = *,
- Document Class = ICS,
- Exit Name = CL_APPOINTMENT_REPLY,
- Call Sequence = 1.
Moreover, check that user whom execute both reports (he is a system user) receives correctly inbound mail in his Business Work Place ( SBWP transaction when connected with the user in SAP GUI).
For this, check with report RSBCSIN.
Workitem status will not be updated by this system user but by a dialog user whom will process e-mails.
So, you have to forward all mails that reach the inbox of your system user to this other user: use transactions SO36.
Finally, if all this is not enough, you will have to debug report RBBP_OFFLINE_EVAL.
Regards.
Laurent.

Offline approval not updating

Hi Srm gurus,
Please help! We have copied Prod to qas. We are currently testing email notification which includes approval via email.
Problem:
We have tried to approved via email, but the status is not updating. We have copied the whole Prod system to QAS. Please help us.
Thanks in advance!
Chrisell

Hi Sanjeev,
Thank you for your reply!
Yes it is updating in Prod. We have entered the right email address, still it is not updating.
so50 screen:
(there are two rows)
1st row
communication type: internet mail
Recipient Address : *
Document Class: ICS
exit name: CL_APPOINTMENT_REPLY
call sequence: 1
2nd row
communication type: internet mail
Recipient Address : emailqa2.company.com    (QAS email address)
Document Class: ICS
exit name: CL_BBP_SMTP_INBOUND_OFFAPP
call sequence: 2
Please help.
Thanks!
chrisell
Edited by: chrisell agoot on Jul 8, 2009 3:37 AM

Error: offline approval not possible Server refused mail at END OF DATA

HI SRM Gurus,
Need your help again. I cannot approved via email. I received this email.
Could not be delivered because of
Server refused mail at END OF DATA - 554 Cannot process message in SAP System

Hi Muthmu,
Thanks for your help.
here's my so50 screen:
1st row
Communication type: Internet mail
recipient address: *
document class: ics
exit name: CL_APPOINTMENT_REPLY
call sequence: 1
2nd row
Communication type: Internet mail
recipient address: srm.notification(at sigh)QA2.company.COM.PH
document class: *
exit name: CL_BBP_SMTP_INBOUND_OFFAPP
call sequence: 2
Thanks!
Edited by: chrisell agoot on Jul 9, 2009 1:15 PM

Offline approval workflow not working - SRM 5.0

Hi Team,
Suddenly we have an issue in SRM production server with Offline approval workflow, inbound mails are not getting processed in SOIN and workitems are not getting cleared. So document status is not getting changed.
There is no problem in receiving the mail, we have all configurations setup as per below link,
Offline approval - general configuration - Supplier Relationship Management - SCN Wiki
Incoming mails are received to system user and then auto-forwarded to dialog user. Dialog user is used to schedule the batch job - RBBP_OFFLINE_EVAL.
Please help to resolve this issue,
Thanks
Rajesh Rajagopal

Can anyone please help me on this issue, offline approval functionality is completely stopped
Please provide your help

Offline approval for shopping cart PO and contract

Hi ,
we have the requirement to have the offline approval for all the procurement documents.
please can you guide me the procedure to set up the offline approval.
i know the report /sapsrm/offlineapprovasend has to be executed , but what i want to know is what selection data i need to give to schedule the job and what all settings i need to maintain for it to work properly
please help .

Hi,
Please check note:
[1247911 - Offline Approval: Buttons not available in mails office 2007|https://css.wdf.sap.corp/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=0001247911]
This note proposes as solution
"Users with Outlook 2007 should open the mail in a window (double click)
and use the option "other actions" -> "view in browser" to see and use
all functionalities of the mail."
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Please, generate the mail in browser and check how the system works.
In order to use such functionality, you have to follow steps available
in note 1247911.
Also for more information about offline approval please read:
http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration
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Melina

Rejection email not sent for offline approval to requester

Hi all,
We are on SRM 7.1.
We have configured the offline approval process for shopping cart.The issue we are fcaing is that in case of complete rejection of carts,the work item goes backto the requester to accept chnages but in our system,the work item does go back to the requester so that he can aceept the chanegs or re-order the cart.Howveer the offline approva email for the work item is not sent out so that the requester can aceept chnages from the email itself.
Has anybody come across a similar issue?
Pls advise.

Hello,
Please, have a look at wiki below:
[Enabling WI returning to the requestor when document is fully rejected|http://wiki.sdn.sap.com/wiki/display/SRM/EnablingWIreturningtotherequestorwhendocumentisfullyrejected]
Regards.
Laurent.

Problem while receiving a mail in blackberry using offline approval

Dear SRM Gurus,
We are working with SRM Server 5.5, SP08.
We are using offline approval functionality using Blackberry device. We
have observed that in an approval mail sent to blackberry, the approver
does not see hyperlink for "Approve by mail" or "Reject by mail" text.
However, when the same approval mail is checked on any other mail
application like gmail or yahoo, we are able to get an hyperlink and
approve the work item.
While execution of report "RBBP_NOTIFICATION_OFFAPP", we have selected
a checkbox "with approval links".
Kindly suggest, how can we rectify this problem. We will appreciate your immediate help.
Thanks in advance,
chandra sekhar
0062 081510685482

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer -
http://service.sap.com/mobile - mobile procurement
Re: Shopping Cart approval process in SRM using Black Berry
Shopping Basket Approvals Through Blackberry
To change standard email text
Re: How can we change the standard email text?
There is a former thread dealing with text modification in the RBBP_NOTIFICATION_OFFAPP .
https://forums.sdn.sap.com/click.jspa?searchID=3694563&messageID=3714821
Configuration of Approval mails to Blackberry - Refer to the HELP links ->
http://help.sap.com/saphelp_srm40/helpdata/en/5a/af5eff85d011d2b42d006094b92d37/content.htm
Other related links ->
WF does not restart when requester accept changes
RBBP_NOTIFICATION_OFFAPP
Offline Approval: RBBP_NOTIFICATION_OFFAPP Vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP
Re: Offline approval
Re: Is it possible to action an approval work item sent to Lotus Notes mail
http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm
WF-BATCH or not WF-BATCH....
Do let me know.
Regards
- Atul

NEED TO KNOW HOW CONVERT GIF FILE TO SYMBOL FROM DOCUMENT CLASS

                                            ROBERT LEAHONG
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Hello,
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ArchiveLink - creating a new document class - how?

Hello,
I want to store csv files on our archive via archive link.
But the file type that I need is not available in R/3.
Ok, I think here is where my solution could be found:
-> archive link -> basic customzing -> edit document classes
Document class: I add "CSV"
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What do I have to do to fill this field with something useful.
What is to implement behind?
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Dirk

if you go throught there   archive link creation in the archiveing process ...
FTWP   is the comfiguration   tcode for archive   of DART extract ....
there   Comtemporary Repository    has to be created with   document area->   here     dropdown is there for    for archieve link , for MIME ,, BFT ...etc ..
this will decide the file format .....
i am working in DART   Exctraction   project .....we use to create the archive link    for that ......
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Offline approval - weird characters in Outlook

Hi all,
We're on SRM 5.0, Server 550, SP12.
Scenario: offline approval of Shopping Carts
After running report RBBP_NOTIFICATION_OFFAPP, approver is getting an e-mail in Outlook 2003 with some weird characters:
**START**
Â
Â Â Â The following requires processing:
Â
Â Â Â 1 . Approve shopping cart of Shopper with value 64,78 USD
Â Â Â
Â
Â
Â Â Â Use the following link to log on to the system and carry out the approval online:
Â Â Â Log on
Â
Â
Â Â Â To approve or reject directly from this e-mail, select one of the following links:
Approve by E-mail Â Reject by E-mail Â Â
**END**
When I look at the same message in , these characters are not visible; but there seem to be spaces/blanks in those spots. Looks like Outlook is substituting spaces for some other character.
Also, there're some extra blank lines, which we would like removed.
Any ideas how to get rid of the unwanted characters and unnecessary lines, besides BAdI implementation?
Cheers,
Serguei

Hi,
Please check the foll note:
Note 1100912 - E-mail messages for work items with incorrect line break
Also,sometimes some junk characters are inserted into the offline mail if the required services(for the generation of mail ) are not active in transaction SICF.
Please see whether the following path is active in SICF:
SAP/BC/BSP/SAP/SMART_FORMS/DEFAULT.CSS
If the above service is not activated,then activate that and re-test.
Last option would be to implement the BADI BBP_OFFLINE_APP_BADI (method ~MAIL_DATA_GET) to remove the unwanted characters.
BR,
Disha.

Document Classes and other Questions

Basically, i am working on an application that will eventually be deployed to the desktop as an AIR application.
I am wanting to create an Analogue clock and Digital clock with a button that toggles the display between either one when pressed. As well as this, i will be wanting to display the Date below, i am having a number of issues however.
I have the code sorted for three of the four components, i have not attempted to figure out the button thus far as i would be more than happy to have the digital clock, analogue clock and date all being displayed on a drag and drop desktop application first. When i say i have it sorted, i have a fully working analogue clock which i have managed to display on the desktop through air on its lonesome, however, i did not include the drag and drop function. For the digital clock and date components i am not sure how to configure them into document classes. The main issue i am having is i do not know if you can reference a dynamic text box within a movie clip to a document class.
This is the code to show the date
[code]{
var currentTime:Date = new Date();
var month:Array = new Array("January","February","March","April","May","June","July","August","September","Octo ber","November","December");
var dayOfWeek:Array = new Array("Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday");
date_text.text = dayOfWeek[currentTime.getDay()] + " " + currentTime.getDate() + " " + month[currentTime.getMonth()] + " " + currentTime.getFullYear();
[/code]
I have put the actionscript frame inside the movie clip file, and i have given both the movie clip, and the dynamic text box within the movie clip the instance name "date_text".
Basically, i am just struggling in how to put this code into a working document class, since the digital clock and date functions are both, some what similar, i feel the solution to one will more than likely lead to me discovering the solution for the other.
The other problem i am having, i do not know how i will display all of the components on one air application. I am assuming, that you create one other document class file which links the other four together? i have tried to do this by just linking a new FLA file with the analogue clock, but it does not work. The code for that is below.
[code]package
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          import flash.display.MovieClip;
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                              addEventListener(Event.ENTER_FRAME,enterFrameHandler);
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                              now = new Date();
                              // Rotate clock hands
                              hourHand_mc.rotation = now.getHours()*30+(now.getMinutes()/2);
                              minuteHand_mc.rotation = now.getMinutes()*6+(now.getSeconds()/10);
                              secondHand_mc.rotation = now.getSeconds()*6;
[/code]
That is the original clock document class (3 Movie clips for the moving hands, and the clock face is a graphic, which i may have to reference somehow below)?
[code]package
          import flash.display.MovieClip;
          public class main extends MovieClip
                    public var hourHand_mc:time1;
                    public var minuteHand_mc:time1;
                    public var secondHand_mc:time1;
                    public function main()
                              hourHand_mc = new SecondHand();
                              addChild(mySecondHand);
                              hourHand_mc.x = 75;
                              hourHand_mc.y = 75;
                              minuteHand_mc = new SecondHand();
                              addChild(mySecondHand);
                              minuteHand_mc.x = 75;
                              minuteHand_mc.y = 75;
                              secondHand_mc = new SecondHand();
                              addChild(mySecondHand);
                              secondHand.x = 75;
                              secondHand.y = 75;
}[/code]
This is my attempt at creating the main document class in a seperate FLA file to attempt to load the analogue clock, and later on the Digital Clock, Date Function and Toggle Display button in the same AIR application.
Any help on this is much appreciated, i have been reading up a lot on it through tutorials and the like, but i can't seem to fully grasp it.

why do you have code in a movieclip?
if you want to follow best practice and use a document class you should remove almost all code from timelines. the only timeline code that might be reasonably used would be a stop() on the first frame of multiframe movieclips.
so, you should have a document class. that could contain all your code but it would be better to just have your document class create your 2 clocks and date objects and possibly manage toggling between the two clocks. you could have a separate class the tracks the time and date and that class is used by your two clock classes and your date class.

Special characters added in offline approval email

Hi all,
We are on SRM 5.0 SP13 ,ECS
We are facing an issue with the outbound emails sent out from SRM system for offline approval for both shopping carts and PO.
In the main body of the email,some some special characters like ^A are being added at the start of each line.
We have been observing this issue lately after the upgrade of our mail server.
Has anbody come across such an issue in SRM 5.0??Please advise /share your solution/provid some insights.
Thanks!

Take a look at the note and see if it applies to your case.
1019942 wrong encoding for HTML formatted emails

Offline approval - Document Class in SO50

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