Offline Servicing of OS fails (failed to find properties of file 5)

Hi,
I'm unable to get the Offline Update Servicing of the OS to work. In the OfflineServicingMgr.log I Keep getting:
Failed to get update applicability. Dism.exe command line is below:"C:\Windows\system32\cmd.exe" /q /c ""D:\Microsoft\Windows Kits\8.1\Assessment and Deployment Kit\Deployment Tools\amd64\DISM\dism.exe" /Image:"D:\ConfigMgr_OfflineImageServicing\I0100042\ImageMountDir" /LogPath:%WINDIR%\Logs\Dism\dism_sccmAMD64.log /English /Get-PackageInfo /Packagepath:"D:\ConfigMgr_OfflineImageServicing\fc1721b9-7ee8-44a6-9842-b7d89596f126\KB2890660.cab">>D:\ConfigMgr_OfflineImageServicing\I0100042\[email protected]"
after this happened 5 times I get the following:
Failed to find properties of file 5
UnMounting Image (Commit Changes = 0) ...
Completed processing image package I0100042. Status = Failed
I also checked the dism_sccmAMD64.log but can't find a solution to this Problem, there are to much Errors in there.
dism_sccmAMD64.log:
2014-08-27 10:34:49, Info DPX Started DPX phase: Apply Deltas Provided In File
2014-08-27 10:34:49, Info DPX File could not be expanded, Source=update.mum, Target=(null), status=0x80070002
2014-08-27 10:34:49, Info DPX ProvideRequestedDataByFile failed, Response file Name: \\?\D:\ConfigMgr_OfflineImageServicing\7e1f745c-af8b-47a6-a3e0-41288d29c831\Windows8.1-KB2898464-x64.cab
2014-08-27 10:34:49, Info DPX Ended DPX phase: Apply Deltas Provided In File
2014-08-27 10:34:49, Info DPX DpxException hr=0x80070002 code=0x020102
2014-08-27 10:34:49, Info DPX Ended DPX phase: Resume and Download Job
2014-08-27 10:34:49, Info DPX DpxException hr=0x80070002 code=0x020217
2014-08-27 10:34:49, Info CBS Failed to extract file update.mum from cabinet \\?\D:\ConfigMgr_OfflineImageServicing\7e1f745c-af8b-47a6-a3e0-41288d29c831\Windows8.1-KB2898464-x64.cab [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-08-27 10:34:49, Info CBS Failed to extract package manifest from cabinet [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-08-27 10:34:49, Info CBS Failed to initialize internal package [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-08-27 10:34:49, Error CBS Failed to create internal package [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-08-27 10:34:49, Error DISM DISM Package Manager: PID=7840 TID=31584 Failed opening package. - CDISMPackageManager::Internal_CreatePackageByPath(hr:0x80070002)
2014-08-27 10:34:49, Error DISM DISM Package Manager: PID=7840 TID=31584 Failed to get the underlying CBS package. - CDISMPackageManager::OpenPackageByPath(hr:0x80070002)
2014-08-27 10:34:49, Error DISM DISM Package Manager: PID=7840 TID=31584 Failed to open the package at location: "D:\ConfigMgr_OfflineImageServicing\7e1f745c-af8b-47a6-a3e0-41288d29c831\Windows8.1-KB2898464-x64.cab" - CPackageManagerCLIHandler::ProcessPackagePath(hr:0x80070002)
2014-08-27 10:34:49, Error DISM DISM Package Manager: PID=7840 TID=31584 Failed to get the list of packages from the command line. - CPackageManagerCLIHandler::ProcessCmdLine_GetPackageInfo(hr:0x80070002)
2014-08-27 10:34:49, Error DISM DISM Package Manager: PID=7840 TID=31584 Failed while processing command get-packageinfo. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070002)
2014-08-27 10:34:49, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070002
2014-08-27 10:34:49, Info DISM DISM Provider Store: PID=7840 TID=31584 Found the OSServices. Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2014-08-27 10:34:49, Info DISM DISM Provider Store: PID=7840 TID=31584 Found the OSServices. Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2014-08-27 10:34:49, Info DISM DISM Provider Store: PID=7840 TID=31584 Found the PE Provider. Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2014-08-27 10:34:49, Info DISM DISM Provider Store: PID=7840 TID=31584 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
2014-08-27 10:34:49, Info CBS Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/SOFTWARE
2014-08-27 10:34:49, Info CBS Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/SOFTWARE, the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2014-08-27 10:34:49, Info CBS Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/SYSTEM
2014-08-27 10:34:49, Info CBS Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/SYSTEM, the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2014-08-27 10:34:49, Info CBS Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/SECURITY
2014-08-27 10:34:49, Info CBS Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/SECURITY, the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2014-08-27 10:34:49, Info CBS Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/SAM
2014-08-27 10:34:49, Info CBS Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/SAM, the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2014-08-27 10:34:49, Info CBS Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/COMPONENTS
2014-08-27 10:34:49, Info CBS Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/COMPONENTS, the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2014-08-27 10:34:49, Info CBS Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/DEFAULT
2014-08-27 10:34:49, Info CBS Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/System32/config/DEFAULT, the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2014-08-27 10:34:49, Info CBS Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Users/default/ntuser.dat
2014-08-27 10:34:49, Info CBS Failed to unload offline registry: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Users/default/ntuser.dat, the client may still need it open. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2014-08-27 10:34:49, Info CBS Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}D:/ConfigMgr_OfflineImageServicing/I0100042/ImageMountDir/Windows/system32/smi/store/Machine/schema.dat

Right before, the error you mentioned, I see a couple of file not found message. You might want to check those, still it can be anything from a file that doesn't exist till too little disk space.
My Blog: http://www.petervanderwoude.nl/
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    Image Mount failed with error 5 SMS_OFFLINE_SERVICING_MANAGER
    7/30/2012 12:38:14 PM 7076 (0x1BA4)
    STATMSG: ID=7912 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_OFFLINE_SERVICING_MANAGER" SYS=SCCMPSQA.playpen.local SITE=DEV PID=1892 TID=7076 GMTDATE=Mon Jul 30 17:38:14.256 2012 ISTR0="DEV0000E" ISTR1="1" ISTR2="D:\ConfigMgr_OfflineImageServicing\DEV0000E\ImageMountDir"
    ISTR3="5" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:14 PM
    7076 (0x1BA4)
    Completed processing image package DEV0000E. Status = Failed
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:14 PM
    7076 (0x1BA4)
    Updated history for image package DEV0000E in the database
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:14 PM
    7076 (0x1BA4)
    Schedule processing failed SMS_OFFLINE_SERVICING_MANAGER
    7/30/2012 12:38:14 PM 7076 (0x1BA4)
    Processing completed for Schedule with ID 16777219 (Schedule Name = )
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:14 PM
    7076 (0x1BA4)
    STATMSG: ID=7910 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_OFFLINE_SERVICING_MANAGER" SYS=SCCMPSQA.playpen.local SITE=DEV PID=1892 TID=7076 GMTDATE=Mon Jul 30 17:38:14.348 2012 ISTR0="16777219" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7=""
    ISTR8="" ISTR9="" NUMATTRS=0 SMS_OFFLINE_SERVICING_MANAGER
    7/30/2012 12:38:14 PM 7076 (0x1BA4)
    Schedule processing thread stopped SMS_OFFLINE_SERVICING_MANAGER
    7/30/2012 12:38:14 PM 7076 (0x1BA4)
    Checking if there are schedule(s) which need to be run at this time.
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:14 PM
    2260 (0x08D4)
    This Schedule with ID 16777217 does not have a next run time
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:15 PM
    2260 (0x08D4)
    This Schedule with ID 16777218 does not have a next run time
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:15 PM
    2260 (0x08D4)
    This Schedule with ID 16777219 does not have a next run time
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:15 PM
    2260 (0x08D4)
    No more schedules are found to be run at this time or in the future. Will sleep till a new schedule is created.
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:15 PM
    2260 (0x08D4)
    No schedule exists which needs to be run anytime in future.
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:15 PM
    2260 (0x08D4)
    Offline Servicing Manager thread is exiting.
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:15 PM
    2260 (0x08D4)

    Image package file with ID DEV0000E contains 8 image(s)SMS_OFFLINE_SERVICING_MANAGER
    7/30/2012 12:38:14 PM7076 (0x1BA4)
    Unable to mount image file SMS_OFFLINE_SERVICING_MANAGER7/30/2012 12:38:14 PM
    7076 (0x1BA4)
    WIM::MountWIMImage returned code 0x80070005
    SMS_OFFLINE_SERVICING_MANAGER 7/30/2012 12:38:14 PM7076 (0x1BA4)
    Failed to mount image SMS_OFFLINE_SERVICING_MANAGER7/30/2012 12:38:14 PM
    7076 (0x1BA4)
    MountImage returned code 0x80070005 SMS_OFFLINE_SERVICING_MANAGER7/30/2012 12:38:14 PM
    7076 (0x1BA4)
    Image Mount failed with error 5 SMS_OFFLINE_SERVICING_MANAGER7/30/2012 12:38:14 PM
    7076 (0x1BA4)
    Hi,
    returned code 0x80070005 = access denied.
    If I can see it correctly you have imported the install.wim from the installation media, I haven't tried that actually.
    What permission do the Primary Site server account have to the source media?
    It must have at least Modify permissions, is that granted already?
    Regards,
    Jörgen
    -- My System Center blog ccmexec.com -- Twitter
    @ccmexec

  • Offline Servicing Failed - Unable to delete existing mount directory

    Hi All,
    I'm unable to run offline servicing on my install image, as the deletion of a previous mount point fails (from OfflineServicingMgr.log):
    Deleting file \\?\C:\ConfigMgr_OfflineImageServicing\GRO000E7\ImageMountDir\Windows\Fonts\trebucbi.ttf, FAILED, Win32 Error = 1168
    Failed to remove previously existing staging folder C:\ConfigMgr_OfflineImageServicing\GRO000E7, GLE = 1168
    Failed to remove the staging folder C:\ConfigMgr_OfflineImageServicing, GLE = 1168
    I've tried:
    DISM /cleanup-wim - returns all stale files removed, but the directory remains
    DISM /cleanup-mountpoints - returns all stale files removed, but the directory remains
    Manually deleting the folder - which returns the error 0x80070490 Element not found
    I presume I could work around this by deleting the existing image in SCCM, re-creating using the WIM, then it should have a different packageID and hence use a different mount point for offline servicing?
    I'd rather not do this, so if anyone has any ideas on something else to try, would be greatly appreciated.
    Thanks,
    Iain

    We had a similar problem, after the server had it's standard maintenance reboot, I was able to get the DISM /cleanup-wim to work. Then I was able to delete the folder. Don't know whether or not you've had a chance to reboot the server but that couldn't
    hurt to try if you're able to do that. Good luck.

  • Offline servicing wont work - Failed to remove previously existing staging folder C:\ConfigMgr_OfflineImageServicing\....., GLE = 1168

    Deleting \\?\C:\ConfigMgr_OfflineImageServicing\HAM000E9\ImageMountDir\Program Files\WindowsApps, FAILED, Win32 Error = 5 SMS_OFFLINE_SERVICING_MANAGER 6/11/2014 3:37:31 p.m. 3280 (0x0CD0)
    Failed to remove previously existing staging folder C:\ConfigMgr_OfflineImageServicing\HAM000E9, GLE = 5 SMS_OFFLINE_SERVICING_MANAGER 6/11/2014 3:37:31 p.m. 3280 (0x0CD0)
    Initialization of schedule processing failed SMS_OFFLINE_SERVICING_MANAGER 6/11/2014 3:37:31 p.m. 3280 (0x0CD0)
    Deleting file \\?\C:\ConfigMgr_OfflineImageServicing\HAM00012\ImageMountDir\Windows\winsxs\amd64_microsoft-windows-b..base-serverstandard_31bf3856ad364e35_6.1.7600.16385_none_090a8bf130602695\basebrd.dll, FAILED, Win32 Error = 5 SMS_OFFLINE_SERVICING_MANAGER 6/11/2014 3:37:31 p.m. 3280 (0x0CD0)
    Failed to remove the staging folder C:\ConfigMgr_OfflineImageServicing, GLE = 5 SMS_OFFLINE_SERVICING_MANAGER 6/11/2014 3:37:31 p.m. 3280 (0x0CD0)
    Cant get offline servicing to work
    Have tried rebooting as recommended in other posts and then running DISM /Cleanup-wim , however it still prompts with the above in the offline servivingmgr.log
    Also cant manually delete the folders, need to update my windows 8.1 and server 2012 images. Could this be because my site server that the offline servicing is running 2008 R2?
    Really dont want to have to rebuild and recapture images just so they can have the latter updates....

    "Win32 Error = 5" is "Access Denied"
    A lot of things are possible here, but ultimately it comes down to the account being used and the permissions on the folder. It's possible the permissions have been corrupted. Have you tried resetting them?
    Jason | http://blog.configmgrftw.com | @jasonsandys

  • Having difficulty updating to latest version of iTunes for my PC. Originally got C   runtime error response. Uninstalled iTunes, then tried reinstalling and now receiving "service (Apple Mobile Device) failed to start" response.

    When attempting to update to latest version of iTunes on my PC (11.1.4) I received an error message: Microsoft Visual C++ Runtime error as well as: AppleSync Notifier.exe - entry point not found, the procedure entry point sqlite_wal_checkpoint cound not be located in the dynamic link library SQLite3.dll.
    I unistalled iTunes, then attempted to reinstall. I get to a point where I receive the following response: Service (Apple Mobile Device) failed to start.Verify that you have sufficient privileges to start system services." I'm stuck at this point and unable to proceed with install. Help please!

    Hi yuiopyy,
    If you are having issues with iTunes after an attempted update, you may find the following article helpful:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Regards,
    - Brenden

  • I receive an error message when trying to install the latest Itunes program on my computer using windows 7, 64. I receive the message, "service  apple mobile device fails to start"

    What must I do to install the latest Itunes program using windows 7, 64. The program stops when the service portion is installing and states, "Service Apple mobile division fails to start"

    Well, shucks, i just spent almost 30 minutes trying to find your model user guide to explain it better, I guess they never got around to making it.....
    I would just borrow another Windows disk and try installing it again and if it does it again then you might take it to an Apple Store and see if one of the "Genius' " can figure it out.
    Make sure your internet is enabled and click on your blank desktop and at the top of your screen is a Help menu option, enter PRAM and it should give you a list of things relating to Pram. It may take a few seconds to list anything as it has to connect to Apples severs first. It should list the things you may have to fill back in when your done.
    "P-ram" stores some common information that is used in the background, your date, time, startup disk, etc, that you don't have to re-fill when you restart, it's a little different for each computer.

  • What does this mean and how do i fix it:  "service 'apple mobile device' failed to start. verify that you have sufficient privileges to start system."

    What does this mean and how do i fix this so my ipod works again on my computer and itunes:  "Service 'apple mobile device' failed to start. Verify that you have sufficient privileges to start system services." I tried "retry", i tried "abort" and started over. I keep getting stuck in the same place.

    Hello DEstadt,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Best of luck,
    Mario

  • I have been getting errors in itunes and it said to redownload it.  I started to download and get an erro the says Service apple mobile device failed to start.  Verify that you have sufficient privileges to start system services. What do I do?

    I have been getting errors in Itunes and it said to redownload it.  I started to download and get a error that says "Service 'apple mobile device' failed to start.  Verify that you have sufficient privileges to start system services"  .
    What does this mean and how do I verify what they are asking me to verify???

    Hi annibu757,
    If you are having issues with iTunes after an attempted update, you may find the following article helpful:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Regards,
    - Brenden

  • TS1609 My computer comes up with Service Apple Mobile Device failed to start verify you have sufficient access privileges dont know to resolve it

    My computer comes up with Service Apple Mobile Device failed to start verify you have sufficient access privileges dont know to resolve it

    These are the instructions I posted to another topic with this same issue.
    I had this same thing happen on 2 different laptops. I finally called Apple support and they walked me through the repair. Apparently there are compatability issues with Apple software update and Internet Explorer, so if that is your default browser, you will want to download Google Chrome, Firefox or some other web browser and set it as your default. You will still be able to use IE, if you don't uninstall it, but links from e-mail will open in your new default browser, unless you copy and paste the URL into the web address line.
    These are the step-by-step instructions that the tech support person walked me through. She said that it is important that you do these steps in this order.
    1. Go to your Control Panel and open Programs and Features.
    2. Find and uninstall iTunes from the list.
    3. Find and uninstall Apple Software Update.
    4. Find Apple Mobile Device Support and REPAIR this file. This is the problem child, so you must repair it first.
    5. After you have repaired it, uninstall it.
    6. If Apple Mobile Device Support is not removed from your program list, restart your computer and go back into the Control Panel and Programs an Features. If the file is still there, repeat Repair and then uninstall. It should now be removed from the list.
    7. Restart your computer.
    8. Go back into your Control Panel and Programs and Features and then find BONJOUR. Uninstall Bonjour.
    9. Find Apple Application Support and uninstall it.
    10. Restart your computer.
    11. Upon restart, you may receive an "AppleSyncNotifier.exe - System Error" if you have iCloud attached to your account. This is normal and will be fixed when you reinstall iTunes.
    12. Using Google Chrome (or Firefox or Safari) go to www.apple.com and click on iTunes and then find the button to download iTunes. It will now install properly and be usable.
    13. If for some reason you are not able/allowed to change your default browser to something other than IE, then you should uncheck the box to automatically update iTunes during the install process or you may end up having to redo this fix.
    Hope this helps everyone with this problem. I have now gone through this process with two of my laptops, both of them with successful results. If this does not work, I strongly urge you to contact Apple for additional assistance.

  • I'm having trouble downloading iTunes 11 it is giving me a Service 'Apple Mobile Device failed to start error

    I am having trouble downloading iTunes on my computer.  The message I get is Service 'Apple Moble Device' failed to start.  Verify that you have sufficient privileges to start system services.
    I'm not sure where to go to take care of the problem.

    Hi yuiopyy,
    If you are having issues with iTunes after an attempted update, you may find the following article helpful:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Regards,
    - Brenden

  • How do I handle message Service Apple Mobile Device failed to start?

    I am not able to install itunes 11.1.4 on my PC. After download program runs starting services. I then get the message service "Apple Mobile Device" failed to start. How do I handle this?

    Hello DEstadt,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Best of luck,
    Mario

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