OK, just paid for first month of CreatePDF, but nothing converts. What's up??

I just paid for first month of and installed Adobe CreatePDF. But when I tried to use to convert files (individually or multiples to single .pdf), they've all failed to convert. Tried .jpg files within the size limitations, Excel files as well, but just get "File_______ failed to convert. You can try the file again or use the PDF printer for Windows to convert the file."
I did download the installer for the Adobe PDF Desktop Printer, but due to hardware settings on this laptop, couldn't finish installation. But that is moot-- I'm at a copy center at which I planned to print these documents once I got them converted to .pdf. That was $9.99 I could have used for something more useful than this exercise...
Running current Firefox. Have Firefox applications for Content Type= Adobe Acrobat Forms, Adobe Acrobat Forms Document(s), Adobe Acrobat XML Data Package File set to "Use Adobe Acrobat (in Firefox)" plugin.
What am I doing incorrectly?

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