Old contract + new contract = double payment?
Hi,
Basically I greed a new cheaper deal on the 14-15th sept for 12m and I paid £120 upfront for line saver and got 3 m free on the extra/add on's which are £4.70 pm.
So, My next bill will show £0.00 owed???
Now my father paid his last bill on the 9th sept, UT I have just checked and it is paid upfront, so he has already paid £17-£18.00? up until dec 4th. Now What I want to know is will BT Refund me that payment via my bank or will they just add to my next bill and show me as in credit?
SO,
Fathers Last bill was for sept 4 till dec 4. My new bill will be from sep 15-dec 15.
Then will be dec 16-march 16? and should only show £4.70x 3 charge ??
Confused??
Hi,
Yes that is it exactly,
Lets see if i can try explain better.
Dad got bill 4th sept, bill for 4th sept till 3th dec 2011.(He paid that bill on the 9th sept) £17.50pm (£52.50)
15th sept I foundout BT were doing a much better deal, so i called up and after a chat with BT rep I agreed to new deal for my dad, but I became the bill payer.
I then paid £120 upfront for the next 12months and the deal was, I then dont have to pay the £4.70 for the first 3 months , then just £4.70 for next 9 months.(£42.30)
So,
As My next bill will be £0.00??
How does my father get his money back that he has already paid in advance ?
4-15th sept will have to be deducted from the 4 sept-3th dec bill he already paid?
So,
The difference between that and what he actually paid, How does he get that back from BT?(Think £43.10ish )
Hope that makes sense??
Thanks.
Similar Messages
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Move old installations facts from old contract to new contract in transfer
Hi all,
Is there anyway to automate in moving old installations facts from old contract to new contract, during transfer process in CRM / UCES ?
regards,
Xiang Li
Edited by: xiangli heah on Jul 13, 2011 10:35 AMHi Vikrant Guptarya,
1. For CRM IC Web, use "Contract Management" work center > use "Move" transaction to perform Move Out and Move In
Upon saving, the Move Out contract will be completed for the previous premise, and Move In contract will be created for the new premise. I want to transfer all previous premise's installation facts to new premise at this point of time .
2. For UCES, use "Transfer" radio button >perform Move Out and Move In.
Same, upon saving, the Move Out contract will be completed for the previous premise, and Move In contract will be created for the new premise. I want to transfer all previous premise's installation facts to new premise at this point of time .
Yes i would like implement this in both system.
Appreciate if you could enlighten how can I achieve this.
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regards,
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New contract, reverted back to old number?
Hi I received my new phone that was taken out in a new contract last Thursday. I wanted a new number to stop all the unwanted calls from my old number.
Therefore text everyone my new number... that came with the phone on a new sim card.
Today I have not been receiving any of my texts and sending texts keeps failing... I thought it was my signal, until I phoned a friend and she said it came up as my old number..
Can anyone advise me why a new phone and contract has reverted back to my old contact number?
ThanksIt looks like they have done this as an upgrade, I would advise you to ring EE and ask them to change your number to a new one, not sure that you can use the number that came with that phone, though.
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New contract - 'old style' 1980 fixed master socke...
Hi
LJ2/ socket!!
I couldn't believe my eyes, when I came home from work one day!
An ancient socket fixed behind a chest of drawers [when I requested to put on the wall above it]
But this guy from BT Openreach convinced my girlfriend that it's better to have it behind heavy piece of furniture...
just in case someone wants to look at it - me! [http://en.wikipedia.org/wiki/File:LJ_Front.jpg]
So if I want I-Plate I will have to pay again £120.
Thank you mister openreach!
Another reason I came here today;
Two years on the new contract and my average download speed only twice exceeded 1Mbps. [i know because I monitor the network]
The last time it was in November and I enjoyed +4Mbps for couple of days [so this is the true capacity of my line]
But since I remember my average download speed was solid 100-110KB/s and when I look at monitor graph it's a straight line, never up and down.
Does it mean that my line is capped?
I didn't complain to BT before - mainly because I have only bad experiences with their customer service and it cost me dearly when I have to call them so - I learn to live with that...
But now my girlfriend use it more and more and she needs fast internet for her study.
So here I am:
Router statistics, last night:
ADSL line status
Connection information
Line state Connected
Connection time 4 days, 8:41:39
Downstream 1,107 Kbps
Upstream 800 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 7.6 dB / 8.3 dB
Line attenuation (Down/Up) 52.0 dB / 28.5 dB
Output power (Down/Up) 15.3 dBm / 12.1 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 120
CRC Errors (Down/Up) 3966 / N/A
HEC Errors (Down/Up) N/A / 187
Error Seconds (Local) 2967
Broadband Performance Tester:
1. Best Effort Test: -provides background information.
Download Speed
869 Kbps
0 Kbps 1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 869 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1104 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
IP Profile for your line is - 973 Kbps
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664 Kbps
0 Kbps 800 Kbps
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Upstream Rate IP profile on your line is - 800 Kbps
I do hope I find someone who can help me.Thank you for your reply, imjolly.
Yes, this is the master socket and the only one I have access to.
There is another guy [we live in shared house] he has bt vision; he says he never go below 4Mbps
I would use your advice - but I'm not sure it is legal to fiddle with BT property.
Apparently bellwire is not the cause of my trouble since I know that my line can carry +4Mbps easily.
I want BT representative to answer few questions:
1. How was it possible in 2009 I have new line fitted with 1980 socket?
Who is responsible and how it will be fixed?
2. Is my line capped?
3. Is my line faulty? When can you check and repair it?
My recent statistics:
ps. I fixed formatting issue in my first message.
I was a complete mess, no wonder only one reply. -
New Contract -- Very Slow Speeds--900kbps
Hi Everyone, i am glad to find a community service like this.
I have been a BT Broadband customer since the start, BT has always been a good reliable service. For approx two years I had the unlimited 8meg service that included a mobile phone. BT Anywhere. I phoned BT to cancel the mobile phone, during the call I was told i was paying too much for my service and if i signed up to Option 3 up to 20 meg BB i could save £20 I Did, I was promised no changes to my speed. This new contract started on the 31 Aug. No problems until last week.
On my old 8meg contract i could guarantee speeds of 2500-3000kbps during the day and 5000kbps after 12am. The last 5 days all I can get is 900kbps, at any time, trying multiple routers etc .... I am not sure if this change is tied into my contract. I normally use a Netgear DG router which reports a downstream of 5000+. To show stats and to test i am using my HomeHub. Any suggestion/help what has caused the slow speed all of a sudden would be greatly appreciated.
I phoned Customer Service...and to be honest i did not get an answer just unplug this ..unplug that ..etc no changes. An engineer was booked for next month, not sure what they will do.
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ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:11:43
Downstream
5,248 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.6 dB / 28.0 dB
Line attenuation (Down/Up)
34.6 dB / 19.5 dB
Output power (Down/Up)
8.2 dBm / 2.0 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 1
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 1
Solved!
Go to Solution.mrbren wrote:
Download Speed
890 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 890 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :5248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Thanks
From your posted bt test
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me -
New contract, new hub, same broadband speed.
Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
So I rang and got a new contract. The new hub arrived, works great.
Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
(edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead. this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Badi ISU_PRODUCT_CHANGE and creation of a new contract line item
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I cannot seem to get a straight answer on when you are eligible to sign a new contract. I have found conflicting responses on both this forum (for other questions), through online customer service, and in in a store.
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If we can sign new contracts with Verizon, we'd do that -- otherwise, we'd probably take the hit of the early termination fee and switch carriers.erinnjh wrote:
I cannot seem to get a straight answer on when you are eligible to sign a new contract. I have found conflicting responses on both this forum (for other questions), through online customer service, and in in a store.
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If we can sign new contracts with Verizon, we'd do that -- otherwise, we'd probably take the hit of the early termination fee and switch carriers. You can each sign a new contract when you reach the upgrade date listed on your account - when Verizon considers your current contract completed enough to give you the option to upgrade and remain with them for another two year term.
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It is a benefit offered to the primary line only at 12 months of a 2 year contract signed before Jan 16 or 18 (I can't remember the exact date) 2011. Contracts signed now do not include this option, and it can't be used for the iPhone.
I hope this has cleared some of the confusion. I'm not surprised you got differing answers as many store reps and CSR's don't understand the upgrading ins and outs fully either, and just want to SELL, SELL, SELL. -
New contract account for every line item in subscription order....
Hi Guys,
I am having a problem with the subscription order.
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Verizon now forcing new contracts instead of month to month
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The enforced contract with ETF seems to me to be a legal form of theft - though how Verizon can mandate this practice is beyond me. If you are in the same situation - i.e. month to month - check your accout.
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I need to create a Notification in CRM WebUI When we create a new contract
Hi Experts,
I am working in Utility Industry and as per the business requirement I need to create a Notification in CRM WebUI
When we create a new contract & click on apply button.
As per my knowledge we are not maintaining Notification information in CRM System. So could you please
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RoliHello Roli,
If your requirement is to launch Transaction IW52 after clicking apply button then you can use Transaction Launcher tool in CRM to integrate to CRM WebClient UI.
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Ashik -
First day on new contract and a fault on the line....
I never normally bother writing in these forums but wanted to vent my frustrations somewhere after spending hours on the phone to BT and bascially getting no where.
Have been a BT phone customer for quite a few years and decided to move the broadband to BT in order to get the BT sport channel. The first day that my service was meant to switch providers the phone line is totally dead and obviously no broadband. When I spoke to someone, having spent ages on hold, they tested the line and found a fault. I told them how this happening on the same day as we changed contracts is a coincidence that I fail to accept. They basically said that it was a coincidence and it could take up to a week to fix. I live on a farm and therefore use the phone and internet for work and also have very limited mobile phone reception. If I had known we would have this issue when we changed contracts I'm not sure I would have bothered. We will see how this plays out from now but whilst each individual I spoke to seemed to understand and appreciate my position I basically got no where and on the first day of a new contract with BT I am left deeply unimpressed with the service.Hi michaelpearce84,
Sorry to see you're having some problems switching your broadband over to us. I can help you sort this out from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Existing customer wished to start a new contract
Hi,
After coming to the end of the my initial 18 month contract I looked online and saw lots of great deals that BT offer new customers (6 months free, free homehub, Sainsburys vouchers, etc). So armed with this and also prices from Talk Talk I phoned BT in the hope that I could maybe upgrade my current broadband package and make use of these great deals.
I was told that the online deals are for new customers only and as an existing customer I cannot get these. The deal I was offered was more expensive than the new customer deals when you work out the monthly cost !!
I'm baffled by this as everyone knows it's easier for a company to keep a customer than gain a new one. There is less work that BT need to do to start me on a new contract compared to a new customer, I also do not need any new hardware, and yet I'm charged more !
Is this right I was I talking to the wrong people at BT?
Don't want to leave BT really but other companies offer better deals and so far BT are not interested
SteveHi,
I am currently on BT's standard broadband package at £13 + line rental. So thought I'd upgrade to BT infinity 1 (up to 40mb) with or without unlimited download usage. They quoted me £21.25 per month for unlimited infinity and £17.65 for the 40gb limit which was more than the current new customer deals at the time of calling.
I phoned twice speaking to different people and the both said the same
I'll try the options team tonight.
What is option3?
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Steve -
You should run a new contract selection for item 0000000010
Hello Friends
i am trying to create a service request from WEB IC by confirming Account and Ibase and able to create without error.
if i end session and open the service request in change mode and if delete the ibase and save, then appeas the below message
"You should run a new contract selection for item 0000000010", going through OSS notes, but found nothing.
Transaction type ZXXX : we set
Contract Determination is set to 'E' : Assign at Item leve : Assign immediately if unique for .
if i open the service ticket in CRMD_ORDER and go in change mode if i click process action button next to error, this will disappear. but it comes when i assing a ibase to the request, so its working only when i first create without errors.
users do not use crmd_order to process error and WEB CI does not have process action feature.
any sort of help will be appreciated.
Thanks
GopiHi Gopi,
Which release are you using ?
This message appears when you change any field in the service ticket which has an influence on contract determination, such as ibase, ibase component, line item, ...
As of CRM2007 we have enabled a hyperlink for this message. Clicking the hyperlink will re-execute the contract selection.
Regards
Gert -
Upload new Contracts in SRM4.0
Hi ,
Can you let me know the syntax in the excel file to upload data to create new contract in SRM 4.0?
Regards,
GHi Gourang,
you can upload (Tab Delimited) [Excel file] having contract data using GUI_UPLOAD function with following parameters.
*-- Convert filename to a string
w_filename = p_file.
*-- Upload data from file to an internal table
*-- File must be saved as TXT [Comma Delimited]
CALL FUNCTION 'GUI_UPLOAD'
EXPORTING
filename = w_filename
has_field_separator = 'X'
dat_mode = 'X'
TABLES
data_tab = t_input_data
EXCEPTIONS
file_open_error = 1
file_read_error = 2
invalid_type = 5
OTHERS = 17.
file browsing option can be provide on selection-screen using following FM call.
DATA: wl_filediag_fil1(200) VALUE 'C:\test.csv', "Infile name
wl_filediag_path_1(200) VALUE 'C:\',
wl_filediag_mask_1(200) VALUE ',.,..',
wl_filediag_title_1(40) VALUE 'File to upload'.
CALL FUNCTION 'WS_FILENAME_GET'
EXPORTING
def_filename = wl_filediag_fil1
def_path = wl_filediag_path_1
mask = wl_filediag_mask_1
title = wl_filediag_title_1
IMPORTING
filename = p_file
EXCEPTIONS
inv_winsys = 1
no_batch = 2
selection_cancel = 3
selection_error = 4
OTHERS = 5.
Once data will be there in ITAB- t_input_data you can go for following FM calls,
*--Reset Buffer Tables
CALL FUNCTION 'BBP_PROCDOC_RESET_BUFFER'.
*-- Creat Contracts using FM
CALL FUNCTION 'BBP_PD_CTR_CREATE'
EXPORTING
i_header = wa_header
IMPORTING
e_header = wa_ret_hdr
TABLES
i_item = t_item
i_partner = t_partner
i_longtext = t_longtext
i_orgdata = t_orgdata
e_messages = t_messages.
*--Set 'Contract Status' --. 'Released' [I1141]
CALL FUNCTION 'BBP_PROCDOC_STATUS_CHANGE'
EXPORTING
i_guid = wa_ret_hdr-guid "--> Cntr-Header-GUID
i_activity = c_release_contract "--> 'CTRE'
i_object_type = c_contract "--> 'BUS2000113'
TABLES
e_messages = t_m_status "Message Log
CHANGING
e_changed = w_changing. "Flag
*--Reset Buffer Tables
CALL FUNCTION 'BBP_PROCDOC_RESET_BUFFER'.
*--Commit work
COMMIT WORK AND WAIT.
IMPORTANT -
Reseting of BUFFER tables before and after making call to FM - BBP_PD_CTR_CREATE is mandatory to avoid any discrepancy during CONTRACT Creation.
Reward points if needful.
Regards,
Rakesh B Bhagat.
[Infosys Technologis Ltd., India]
Email : [email protected]
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