On-call support 24/7 tips
i am not studying this week , because i am on-call this week, and conserving my energies for crises if happen.....checking backups are ok, all connectivity, all my tools like OEM, putty, DBArtisan are ready ....and my quick scripts etc are ready .....any body can share there experience , quick tips , quick scripts etc
If an issue comes up will you be connecting remotely to provide the support? If so ensure you have the phone number of the network guy that will be on call. In case you have problems remotting in. Also a good idea to meet and talk with that person a little just be build the relationship. Also if you are remotting in. Try to do the work on a client that is at the facility you are supporting. Sometimes/Often remote connections are lost. If you are remotting to a client (Like the PC on your Desk) and the remote connection drops, then all that is lost is your connection. Just reconnect and all your work should be sitting thier.
Similar Messages
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Help needed! Just want to cancel my year subscription. No answer from support via mail, noone answers when I call, support chat don't work.
Hi there
I'll pass your details to our Russian team and they'll contact you to assist further.
Kind regards
Bev -
I have many questions, I have called Support, they refuse to forward or give me Tech Support See Be
Hi,
I have many questions, and have had a very frustrating time to get in touch with the correct person.
I have called support twice, both times even though it was a technical question about cloud, they refused to forward my calls and told me there is NO technicall support for Cloud and that I have to place my questions here in the forum.
I am CONTINUALLY told to change my password, 2 and 3 times a week. I am a sysAdmin, my passwords are a MINIMUM of 13 Char/UP/Lower/Number/Special Combo, always have been. They work out to a 100% approval in any algorythm checker. Yes, I was one of the persons who had their password stolen which has caused me a tad bit of inconvenience, but such is life. Is This Normal? I have gone on twitter a few times to verify the emails, I have got them so often.
My "Cloud Sync" Hasn't worked since PhotoShop's Site Closed, I know this beause I stored my 20gigs of files, .ai, and .eps, .psd eveything that I couldn't move to Revel (which btw, I never got a refund for having to purchase the revel account 20gigs, when photoshop was closed, which also was never refunded.)
I actually wasn't too worried about the cloud issue because I only work at home, if I go somewhere else.. work's not going with me
Since about three weeks ago and currently I am having NOTHING but problems with cloud, The errors in my Event Log are NUMEROUS
Activation context generation failed for "C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0. 7601.17514_none_fa396087175ac9ac.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.76 01.17514_none_41e6975e2bd6f2b2.manifest.
In xml form:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">80</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-28T08:07:04.000000000Z" />
<EventRecordID>2269809</EventRecordID>
<Channel>Application</Channel>
<Computer>Celtic-Surfer</Computer>
<Security />
</System>
<EventData>
<Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7 601.17514_none_fa396087175ac9ac.manifest</Data>
<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.760 1.17514_none_41e6975e2bd6f2b2.manifest</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data>C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
</EventData>
</Event>
manifest for x86/64bit at both dll files compiled so I cannot review their content.
However it should be noted at this time, I did not invoke Dreamweaver, the Cloud did, and this is not the first time.
This particular error occured 5 times in 3 seconds.
Same two errors at 3:49pm on the 28th.
Today, I went and bought a new solid state drive. Brand New Fresh OS, Downloaded Cloud, CC, and of course The Edge Products, which I dearly love btw. Everything seems to be working fine, EXCEPT,
1.) where did CS6 Products Go?
2.) Why after being a Faithful Product User/Cloud Supporter for the Last two years, after going through all the trials and tribulations with Adobe, am I being asked to renew my license for a "One Time Per Year Fee" which is MORE than my monthly amount? ( deal: 599.80; payments at 49.95 per month is 599.40 Go Figure? ) So, I'm being asked to pay the same amount, make it a single payment and get half the software, litterally. Did I miss a paticularly important anouncement?
3.) EVERYONE OF MY IRREPLACABLE FILES IN MY CLOUD ALL MY AI FILES, are gone. Yesterday, it would seem My having the SYNC TURNED OFF was over-ridden by the system (Adobes) and they have upload 'garbage' files, and my original files, the caligraphy files are no longer there. My gorgeous image of a little boy with flowers is no longer there. I PAID ALMOST A GRAND for these files. Stored them on Adobe, because, well, you deal with images, so you're the best right, that's why I bought extra storage on photoshop.com, then was told I would have to move to revel, but not the ai, eps, or pdf and i don't remember about png's. files, so I moved everything to revel (purchased the extra storage there.) AND put everything on the cloud and turned off my file sync. Not everyone is an idiot, maybe something is turned off, there's a reason for it, how dare someone override MY SETTINGS. They could have emailed, called, chat, google chat, irc, or snail mailed me, it's pretty easy to get my attention.
I could just cry.
lost my files,
asked to pay one time instead on monthy, and there's not even a discount and no additional incentive. Lost the ability to work without having to be connected to the internet, which will be delimited here very shortly since I'm on comcast.
and the worst, the very absolutely worst part is this is the SECOND time in a row now, I've had an issue with Adobe that has gone on for over a year while support TELLS ME A PAYING CUSTOMER, that 'gee, sorry, no support for cloud" , "No I can't forward you to a tech" (direct quote) and "The Only support for any cloud issues is the forum"
How can I handle this in the future, my nerves just can't take it anymore. Seriously, I'm just shaking now I'm so upset about this and I really hate writing something like this, or airing issues in public that really should be, imho, private.Hi Ken,
Wow, I've logged into adobe and never seen your response until now.
I need to make the forums more of a daily stop I guess.
Thank you for your response, When I go to the Archives, it states I have none. In addition, previously when I'd tried to move items to the archive, they just disappeared
Currently my desktop is not connecting at all, Everytime I connect, it's states "We have now logged you out" and requests I login again.
I have of course rebooted,
Gone into taskmanager, killed all the relevant threads, tried again to login through the desktop, no luck, I'll have to uninstall it, make sure the threads are killed, then reboot it and then reinstall it, but I've not had the time to do that.
On another note, and just as a point of reference, myself, personally, I hate these "cloud" file repositories (not to be confused with adobe cloud services which I love) but the file repositories themselves imho, are a blackhole of resource usage when one doesn't/isn't using them,
Is there a way we can use it more of a "ftp" sort of thing, when I want to I can put files there? There is no way to "Download" the repository, no way to download the folders.. only individual files and then it takes I think three different steps before the download starts.. I find this very inhibiting. Just an fyi. for what it's worth.
Please, feel free to contact me,
I'm on g+ chat [email protected] -
On my iPad Mini, when I delete an email from the inbox (and it goes into Trash), it immediately deletes that email from the server (ATT/Yahoo). I've called support for both ATT and Apple and can't find a way to have the emails remain on the server.
My husband and I share an email address and if he misses a day checking email on his notebook, he doesn't receive the items that I have sent to Trash on my iPad Mini.
Appreciate suggestions.
[The curious thing is, if I "move" the deleted emails from Trash on my iPad Mini into the Inbox, I can go to my notebook, open my online email and they are back in my ATT/Yahoo Inbox.]Is your Yahoo account set up as POP3 or IMAP?
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I have tried since Chrismas to use my Ipod touch and have not been able to! I have uninstalled and reinstalled itunes more often then I care to admit! I called support and when I found out there is a charge ($59.95) I declined and hung up. I now can't even download itunes! I guess I find that a little fishy. I was so happy with this gift and now I am so frustrated I am about to return it and never purchase another apple product again! I have gotten nothing but the run around when trying to get assistance for a very expensive music player! HELP PLEASE
Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
Error in application accurred please call support quoting error code 2907
error in application accurred please call support quoting error code 2907
I suggest you call support and quote error code 2907.
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Dear Sir, i have problem in my Iphone 5 that during receiving any calls always appeare message that error in application occurred please call support quoting error code 2907. I need to solve my problem.
The problem this message always appeare when receiving the calls and requesting either accept or cancel.
Can you advice me if i have wrong application or i need to remove some applications. -
I for got the answers to my security questions and my rescue address is misspelled is there anyway to fix my rescue address so i can reset my security question answers? I called support and they said it was nothing they could do! Can somebody please help!?
Did you not call the Account Security Team? It's pretty new.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
My new ipod classic does not work anymore! The music stopped and the display is dead. What now, besides calling support? Useless to say my PC didn't recognize the Ipod anymore either.
Anton, I wish I could help. I had an old iPod Classic (60 KB) as a gift but it went dead, I dropped it a few times accidentally, and it sat carefully saved until I had sufficient resources, energy and time to get the matter addressed. In my case, I actually took the thing (after making sure it was charged) to an Apple store and one of the geniuses at the genius bar at the back of the store took it and did a few things (unseen and un-noted) with his fingers and handed it to me with a sly smile. Voila, the thing was functional. I got a re-functionalized iTunes account and store access when I bought my iMac. I did lose a few tunes along the way because it didn't recognize my new iMac as the source (my old dead PC laptop), but I have a more functional memory than the iPod and recovered them all in other ways. The whole thing is humming better than ever. At over 11 gb full, I have 4.2 days worth of portable listening. Be patient; it took me four years to get musical nirvana in a pocket, but you'll get there faster. Call support.
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Lenovo with 3G Video Call Supported
Need assistance.
I,m currently using S890 and want to upgrade to new Lenovo phone,but looking for phone with 3G video call supported and at least 2mp front camera.
Any suggestion? A805+ support 3G video call but poor front camera
Help me please!A805+ ?!
Didn't mention your budget....The A8 A806 has a good quality-price ratio.
Cheers.
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Started to get pop ups when tried to open a video on face book. Directed for a download of MPlayerX-2.dmg and did attempt to install but never got video up/.
Error message also states to
To fix it please call Support for Apple +1 800-680-4131 (Toll Free) immediately! and also gives out a web site of http://mac-online-support.comYou may have installed the "Downlite" or "VSearch" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the support article, you may also need to remove this item in the same way:
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This malware is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
External procedure calls supported?
Are external procedure calls supported? Should be, right?
I didn't find anything in the documentation and the directory $ORACLE_HOME/rdbms/extproc doesn't exist either.
But the binary $ORACLE_HOME/bin/extproc is there.
Thanks,
~Dietmar.Hi Sven,
you have beaten me again ;). I'm too slow.
"Any errors that occur during the execution of the
job will be returned as errors to the RUN_JOB
procedure."True, when the job cannot be executed, a plsql exception is raised.
I just don't get the exit code back. If something goes wrong inside the executable, I want to be able to detect that. Usually the called script sets an exit code for that purpose.
>>How do I get a handle on the LOG_ID?
Are they any public variable in dbms_scheduler. e.q.
LastLogID ;-) ?No, I 've checked the package. But the exit code doesn't seem to be logged either. error# in USER_SCHEDULER_JOB_RUN_DETAILS is 0, even when the exit code is set to non-zero.
See the following sample:
File: error_throw.cmd
exit /b 1I have checked that the exit code handling works using this script:
@echo off
call error_throw.cmd
IF ERRORLEVEL 3 GOTO errhandler
IF ERRORLEVEL 2 goto errhandler
IF ERRORLEVEL 1 goto errhandler
echo "successful run"
goto end
:ERRHANDLER
echo errorlevel
:ENDand I called it using:
begin
DBMS_SCHEDULER.create_job (
job_name => 'GO_SYNC',
job_type => 'EXECUTABLE',
job_action => 'C:\temp\dosBatch\error_throw.cmd',
enabled => FALSE,
comments => 'Synchronously run command.');
end;
BEGIN
-- Run job synchronously.
DBMS_SCHEDULER.run_job (job_name => 'GO_SYNC',
use_current_session => TRUE);
-- Remove job after run
DBMS_SCHEDULER.DROP_JOB('GO_SYNC');
END;
/~Dietmar.
daust: wrong command file called: error_throw.cmd instead of error_handle.cmd -
Trying to call support on new iPad.
I get this:
We're Sorry
Required token is missing from the request.
What is this?Sorry, I'm going thru the steps on the iPad about the ipad. it gets to the phone call option. I've done it once before and they actually have you enter your number and then a rep calls you. But now when I click the phone call option, there is no email option btw, I get the above message on screen. I still have phone call support but don't know what this token thing is. If I'm only allowed one call in a certain time frame or what?
-
Does anyone have a phone number to actually call support for itunes store
does anyone have a phone number to actually call support for itunes store
You're probably right - however I only stumbled in here yesterday through Google, I'd not visited the site before and really only registered to say "me too" and look for an answer.
I've never been a huge Apple fan, but when I finally moved to an iPod from Creative and Sony players last year, I was quite impressed. So much so that I also upgraded to an iPhone this year. Never had previous experience of trouble with iTunes and believed Apple's hype about reliability - lesson learnt!
I've found no answers here or from Apple themselves so I probably won't be back - and the iPad and Macbook will come out of my wish list! -
Basic Troubleshooting Steps Before Calling Support
This is going to sound like a seriously noob question because it is.
We have two Ironport C160 devices configured in a cluster in our enviornment. Both seem to purr along nicely but one unit has "crashed" a couple of times in the past few months and I'm trying to figure out what to check, what to do, on the device(s) with regards to basic diagnostics/troubleshooting to find out what has happened. I'd like to go to support have some basic ideas before calling support for assistance. Any thoughts? I'm wondering are there log files to check that might indicate a problem or something else I can look at to see what is going on?
Any input would be greatly appreciated.Greetings,
This is actually a great question. Performing some initial diagnosis (information gathering) prior to contacting support can go a long way into speeding up determination of root cause. It can also improve the accuracy of the analysis. The first thing we have to do is determine what "Crash" means. Did the system become totally unresponsive or did is just become unresponsive to network requests? This reason this is important is that a system that is not responding to commands (locked up) may be encountering a different type of fault situation than say a system that is just not responding to network requests. For example a system that is totally locked up and not responding to any commands from the console may be encountering an problem with the Raid controller or memory (hardware) while a system that is accessible via the console, but not via SSH or HTTPS may simple be over burdon with connections or may be experiencing DNS related issues.
Before powering down the appliance or rebooting it, try connecting to the serial port first. In a majority of cases that we see, the appliance is operational but has encountered a network related issue that is preventing or limiting connections, including those to the GUI or via SSH. Console access will help you determine if the issue goes further than just a networking problem. As mentioned the system logs can be helpful in a situation like this. The Status logs can also help you look at any trends related to a number of parameters, such as CPU, Memory, Connections in and out, as well as disk I/O.
Going further, if you do contact support we prefer that you do so Prior to rebooting the appliance. If you have to power cycle the appliance its possible to loose any logging details related to the event, therefore we would prefer to see the appliance in the fault state.
I am including some detailed information below that outlines some basic diagnostic procedures that we recommend for events like this. If you are seeing such events on a regular basis it would be advisable to contact support so we can perform a more detailed analysis.
Environment: Cisco IronPort Email Security Appliance (ESA), Security Management Appliance (SMA), all versions of AsyncOS
Symptoms: You are unable to connect to your ESA or SMA appliance over the network. You have attempted to connect using the web interface and the CLI via SSH and the appliance does not appear to be answering the requests.
In a majority of cases the appliance is not actually locked up. It may simply be in a state that is preventing it from responding to network requests in the usual manner. Below are some guidelines that can help you diagnose the problem, and possibly get your system back up and running or at least in a state you can work with.
It is very important that you do not power cycle the system unless advised to do so by technical support. Power cycling the appliance can cause data corruption which can result in lost messages, database corruption, lost logging data as well as damage to the file system. When you power cycle the appliance it is not able to unmount the file systems cleanly. For this reason you should always use the 'shutdown' or 'reboot' command from the CLI, or the Shutdown/Reboot option listed under the system administration tab in the GUI.
So what if you rebooted the appliance correctly, and still can not gain access via the network?
Check the indicator lights on the appliance, are any lights on
Are the lights for the hard drives on? Are they flashing?
Are there any status codes on the front of the appliance?
Did the appliance issue any audible codes when it started up (Beeping).
In many cases simply swapping out the network cable or moving to another port on the switch can resolve the connectivity issue.
Check the status of the indicator lights on the switch port if they are available.
Check the status of the lights on appliance. Are they on, are they flashing?
Are you able to connect directly to the appliance using a network cross over cable?
A network crossover cable will allow you to connect directly to the Ethernet ports on the appliance. You will however, have to configure the connecting host to be on the same subnet as the interface your connecting to. Using a network crossover cable can be helpful in diagnosing situations related to your LAN. One such issue is having another host with the same IP address on the same subnet.
Is your appliance not responding to network requests or is it simply not responding to service requests? You can determine this using ping. If you can ping the appliance but you can not SSH to it, then we know its listening via ICMP and the SSH service is not responding or accessible.
Have you tested all network interfaces? Check to see if you can connect to one of the other interfaces on the appliance using the process described above.
If your system is not responding to network requests and immediate access is needed, you can connect to the serial port located on the rear of your appliance. This port is a standard DB9 connector and can be utilized with the serial cable that came with your appliance. If you do not have the serial that came with your appliance you will need to obtain one that is configured as a null modem cable. Optionally you can use a standard serial cable with a null modem adapter. Once you have connected the cable to the appliance you can then connect the other end of the cable to another system, such as a laptop. You will need a terminal program like Hyperterm, or Procom. You will need to configure your terminal program for 9600 Baud 8N1. Once you have started your terminal program, you should be able to connect and get a login. In the event that the serial port is not responding you may want to verify that the cable is connected and the unit is powered on. If you still cannot get a login it is advisable to contact customer support for further assistance.
If you are able to obtain access via the serial port issue the command status, check to see if the appliance is listed as being "Online".
mail.example.com > status detail
Status as of: Mon Jan 04 12:48:31 2010 CST
Up since: Tue Jul 14 16:50:50 2009 CDT (173d 20h 57m 41s)
Last counter reset: Never
System status: Online
Oldest Message: 24 weeks 16 hours 30 mins 48 secs
Feature - Centralized Tracking: 833 days
Feature - Centralized Reporting: 833 days
Feature - IronPort Centralized Configuration Manager: 60 days
Feature - Incoming Mail Handling: Perpetual
Feature - Centralized Spam Quarantine: 833 days
If the status detail command does not respond or produces an error, contact customer support.
Use the "Version" command to check the RAID status.
mail.example.com > version
Current Version
===============
Model: M660
Version: 6.5.2-101
Build Date: 2009-05-28
Install Date: 2009-07-14 17:04:32
Serial #: 002C999999-J999999
BIOS: 2.4.3I
RAID: 1.21.02-0528, 2.01.00, 1.02-014B
RAID Status: Optimal
RAID Type: 10
BMC: 1.77
If the RAID is degraded its possible the appliance is encountering other that may or may not be related to the apparent lock up. If the Version command will not respond or provide any data contact customer support.
Check your network configuration using the command etherconfig.
mail.example.com > etherconfig
Choose the operation you want to perform:
- MEDIA - View and edit ethernet media settings.
- VLAN - View and configure VLANs.
- LOOPBACK - View and configure Loopback.
- MTU - View and configure MTU.
[]> media
Ethernet interfaces:
1. Data 1 (Autoselect: )) 00:22:19:b0:03:c4
2. Data 2 (Autoselect: )) 00:22:19:b0:03:c6
3. Management (Autoselect: <1000baseTX full-duplex>) 00:10:18:4e:29:88
Choose the operation you want to perform:
- EDIT - Edit an ethernet interface.
[]>
Choose the operation you want to perform:
- MEDIA - View and edit ethernet media settings.
- VLAN - View and configure VLANs.
- LOOPBACK - View and configure Loopback.
- MTU - View and configure MTU.
[]> MTU
Ethernet interfaces:
1. Data 1 default mtu 1500
2. Data 2 default mtu 1500
3. Management default mtu 1500
Choose the operation you want to perform:
- EDIT - Edit an ethernet interface.
[]>
Recent network changes can have an impact on connectivity to the appliance.
Use the command "interfaceconfig" to verify your interface settings.
mail.example.com > interfaceconfig
Currently configured interfaces:
1. Management (192.168.1.33/24 on Management: downside.hometown.net)
2. outbound_gloop_ISQ_notify (192.168.1.34/24 on Management: inside.hometown.net)
Choose the operation you want to perform:
- NEW - Create a new interface.
- EDIT - Modify an interface.
- GROUPS - Define interface groups.
- DELETE - Remove an interface.
[]>
Try flushing out all the network related cache.
mail.example.com > diagnostic
Choose the operation you want to perform:
- RAID - Disk Verify Utility.
- DISK_USAGE - Check Disk Usage.
- NETWORK - Network Utilities.
- REPORTING - Reporting Utilities.
- TRACKING - Tracking Utilities.
[]> network
Choose the operation you want to perform:
- FLUSH - Flush all network related caches.
- ARPSHOW - Show system ARP cache.
- SMTPPING - Test a remote SMTP server.
- TCPDUMP - Dump ethernet packets.
[]> flush
Flushing LDAP cache.
Flushing DNS cache.
Flushing system ARP cache.
10.92.152.1 (10.92.152.1) deleted
10.92.152.18 (10.92.152.18) deleted
Network reset complete.
Choose the operation you want to perform:
- FLUSH - Flush all network related caches.
- ARPSHOW - Show system ARP cache.
- SMTPPING - Test a remote SMTP server.
- TCPDUMP - Dump ethernet packets.
[]>
If any of the network related commands fail to respond, contact customer support.
Once you have performed these steps, if you are still unable to gain access via the network it would be advisable to contact customer support for further assistance.
Christopher C Smith
CSE
Cisco IronPort Customer Support
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