On Hold Music/Messaging

Are there any folks looking at providing any form of music on hold, or better yet a basic business message on hold. We are trying to envision the replacement of traditional business telephone system/services with an ALL Skype environment.
Anything in the works?

Unfortunately, there is no built in way to play hold music. I have, however, found a way to do so.
More or less you replace the audio input that is your voice talking into a mic with music playing from another device. What you need to have is an auxiliary cable and a separate electronic device supplying music. Put one end of the cable in the headphone/output jack of the supply device, and insert the other end into the input jack (microphone jack, or the single jack on some computers˚) and skype will play the music from the supply device to the other person or people on the call with you. This also stops your mic from operating until you pull out the cord, so you can scream like a banshee, push over buildings, etc. and they wont be able to hear you. If you have video on, it will continue to stream the video.
The one unfortunate part about this is the fact that it includes 'manual labor' and you can't just click a few buttons. To make this work you need to have a spot to plug in the supply device readily available, and be able to jam a cord in within a few seconds. Also, you have to remember to unplug it once you're done.
I'd suggest practicing this with a friend to make sure it's working before using it with a client if you operate skype in a business setting.
˚=For Mac users with the single port, remember to switch the port from output to input in System Preferences>Sound. Towards the bottom there should be the statement: Use audio port for: (then either Sound Output or Sound Input). You want it set on Sound Input for this.

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Tcl code for queue hold music file

Hi everyone,
I'm having a UC520 receiving ouside calls and based on the number dialed, calles are being put in different queues with different welcom message. But after the welcome message I need every queue to have its own hold music different to the other ones. Is there any way to do so?
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Hfor
Sent from Cisco Technical Support iPhone App

Hey Paolo,
I just can't find the website you've mentioned in your profile. Took a look on all of your B-ACD/AA notes but didn't find the modified version of it.
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Custom on Hold music problem

Good Afternoon,
Attempting to add custom on hold music to our UC540.
I received the on hold file as a .wav so I converted it to a .au format as that appears to be the preferred file type for Cisco's on hold music.
When I listen to the file after conversion, in Windows Media Player the file sounds perfect, but once I add it to the UC540 and set it as the desired file I get nothing but static when placing a call on hold.
I can't figure out where the problem is because when you test the audio file before importing it using CCA it plays fine with no distortion or static.
Any help is appreciated.
Thanks,
Corey

You can't use just any audio format. Windows media player doesn't care how your .wav file was produced, but Cisco does.
To install a new audio prompt on Call Manager:
Media file must be encoded as a 16-bit wideband PCM wav file.
Messages on Contact Center (UCCX) have a different format.
Media file must be encoded as a CCITT uLaw 8-bit 8 KHz Mono PCM wav file to be compliant with G711 codec. Use aLaw in Europe and Australia.

How to hold the messages in XI

Hello Experts,
There are some messages coming into XI in the form of TLOGs. so i just want hold the all XML messages in XI for long time. could somone explain is there any procedure to hold the messages in XI .
I gone through the below SDN forum. but could someone suggest any otherway or procedure plz.
/people/alexander.bundschuh/blog/2006/01/04/scheduling-messages-in-sap-xi
Thx,
Amar

I implemented a scenario similar like yours here:
You can reference my solution: my requirements is that all the messages received after saying 9:00pm, will be hold until 12:00am to process, and it should not block any other interface processing:
I used UDF using following code, map it to root target node
public String CalendarDelay(String a,Container container){
// get the supported ids for GMT-05:00 (Pacific Standard Time)
String[] ids = TimeZone.getAvailableIDs(-5 * 60 * 60 * 1000);
// if no ids were returned, something is wrong. get out.
if (ids.length == 0)
     System.exit(0);
//create a Pacific Standard Time time zone
SimpleTimeZone pdt = new SimpleTimeZone(-5 * 60 * 60 * 1000, ids[0]);
// set up rules for daylight savings time
pdt.setStartRule(Calendar.APRIL, 1, Calendar.SUNDAY, 2 * 60 * 60 * 1000);
pdt.setEndRule(Calendar.OCTOBER, -1, Calendar.SUNDAY, 2 * 60 * 60 * 1000);
// create a GregorianCalendar with the Pacific Daylight time zone
// and the current date and time
Calendar calendar = new GregorianCalendar(pdt);
Date trialTime = new Date();
calendar.setTime(trialTime);
int currYear = calendar.get(Calendar.YEAR);
int currMonth = calendar.get(Calendar.MONTH);
int currDate = calendar.get(Calendar.DATE);
Calendar StartCalendar = new GregorianCalendar(pdt);
Calendar EndCalendar = new GregorianCalendar(pdt);
StartCalendar.set(currYear, currMonth, currDate, 17, 30, 0);
EndCalendar.set(currYear, currMonth, currDate, 23, 59, 59);
long startTime = StartCalendar.getTimeInMillis();
long endTime = EndCalendar.getTimeInMillis();
long currTime = calendar.getTimeInMillis();
if ((currTime >= startTime) && (currTime <= endTime)){
//return "Current time fall into the range !";
try
        Thread.sleep(endTime - currTime);   //delay 10 min
            }catch (InterruptedException ie)
        System.out.println(ie.getMessage());
return a;
else
return a;
Edited by: Liang Ji on Sep 24, 2010 7:46 PM

Messages on Holding at Message Monitoring under Runtime Workbench

Hello Colleagues,
we have currently the problem that a lot of messages for some interfaces are in status Holding under Message Monitoring at Runtime Workbench for PI 7.1.
I'm not able to resend the messages with status Holding as well as change status to cancel.
Quality of Service for the Interfaces are Exactly Once in Order.
I assume an error message blocks the queue and due to the fact we have Exactly Once in Order configured all following messages be in status Holding.
Is my assumption right?
But, I am not abel to find any messages in status error with blocks the queue!
How can I solve that issue?
Many thanks in advance!
Jochen

I assume an error message blocks the queue and due to the fact we have Exactly Once in Order
configured all following messages be in status Holding.
AE should have least number of EOIO messages at a given instance...otherwise Holding is what you get.....and holding is common with EOIO....so see if you can chagne the QoS of some messages to EO
But, I am not abel to find any messages in status error with blocks the queue!
Never you will get an error in SXMB_MONI....or the queue blocked....
When your message goes out of IE...the corresposding message entry is marked with chequered flag...observe in MONI you will see this....however in AE the message can fail if not able to send to the target system....
For some more understanding refer my answer in this thread:
Re: Restarting Error's in SXMB_MONI
Regards,
Abhishek.

Hold music

Just something I'm curious about:
The music my conversation partner hears when (s)he is put on hold on my iPhone (by pressing and holding the mute button for a few seconds), is this provided by my iPhone, or by my operator?
The logical follow-up question would be "can I change it?", but I can guess the answer to that one...

I guess I'm lucky then, because my provider (BASE in Belgium) apparently does provide hold music.
Strange, because it's quite good, and of a much better quality than the music you hear when calling their customer service...
Thank you both for the swift reply!

Names of the default hold music?

I was wondering if there is a way to get the names/artists of the instrumental hold music in Adobe Connect 9. I like the tunes and would like to buy them if I could get the names of them. Here is the info on the adobe connect version we use:
I figure that getting the names of those songs is a long shot, but I figured that I would try.

What are you using that plays the music? It is music played on an integrated phone bridge? Are you using the Music Player Pod (http://www.adobe.com/products/adobeconnect/feature-details/mp3-player.html)?

Contact center script menu on hold music

I have a script that is working. I have a menu and they want a music on hold to play while the menu goes through its retry. How do I get music on hold in between the retries?

They want to hear a prompt and after the prompt plays be able to input a digit to be routed to vm. If they dont input a digit the run the prompt two more times and then go to vm. They want hold music in between the prompts. I am running the menu prompt in the script but it gives out silence in between prompts.

Whats the hold music like on an iPhone?

I think the best hold music I have ever heard was on a toshiba phone I think. I have rung many call centers and as you know they put you on
hold and one of those bulk by all-purpose business phones has a nice ditty-song done on something like a ZX spectrum but softly. Anybody
else heard that ditty-song?
Samuel, UK

Well I found it. It was Grensleves with a harp instrument:
http://www.youtube.com/watch?v=2sh6fvk1o1U
Don't forget how much more retro that will sound over an old phone

BT Hold Music

Just a moan,
The BT Hold music is DIRE - so boring and makes me want to chuck my phone from the balcony windows!
Also when on hold, the music stops and dips etc - makes me think that im about to be connected.
Can this music be changed to something different??
CG Over An Out

ComputerGeek wrote:
Just a moan,
The BT Hold music is DIRE - so boring and makes me want to chuck my phone from the balcony windows!
Also when on hold, the music stops and dips etc - makes me think that im about to be connected.
Can this music be changed to something different??
I would like something along the lines.
Good morning Your through to BT. How may I help you today
toekneem
http://www.no2nuisancecalls.net
(EASBF)

UC320 Hold Music Distorted

Hello guys,
I have a UC320 running 2.1.4 and am having trouble with the hold music. I have tried two seperate DVD/CD Players and no matter what cd or player I use the sound is VERY disroted. There is no way to adjust the volume/gain coming out of the devices, and the sound is normal on headphones or through an amp.
I cant find a way to adjust the volume of the music on the UC320 (is there even one?). It basically sounds like its up to high..
What is my next step?

Erik,
One additional check for audio quality and volume is to dial the external Music source from a registered phone:
From a phone(example SPA50x)
-> Setup -> (1)Directory -> (3) Corporate Directory -> (1) Internal Directory -> browse to ExternalMusic xmusic -> press dial soft button. This will connect you to music source.
Can you also lower the volume of your external music source connected to UC320W?

Change Hold Music

Is there any ways to change Hold music on my mobile. Because i am using conference call. on that time i need to customize my song as hold music. Please help me.

May we know the phone model that you are using so that the other users can assist you better?
Aleisha11

When trying to sync music, message says my device is synced with another library.

when trying to sync music, message says my device is synced with another library? what other library? my laptop crashed and i had it wiped clean. i redownloaded itunes. all my apps are there, my music is not.

You should be able to recover the media with the tips in this post from forum regular Zevoneer but I'm not sure what the implications are for your application settings. You can probably transfer your purchases into a newly authorised library, backup the device, recover any other media using third party tools, then restore the device from the backup. That might switch the assocation of the device to the new machine but I couldn't say for sure.
tt2

Can iPhone send a Picture music message file

On my blackberry 9550 I could send a picture+music in a message at the same time. When people receive the message and open it up the picture would open with the music playing at the same time. With iPhone it sends in two different files. I'm sure it was something like MMS from the blackberry it can iPhone don't that? I want to send a picture and music at the same time. To where it open at the same time?

Try a reset ...
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings

Messages are Holding in message monitoring tool

Hi All,
I am facing the problem with messages which are in holding state.
My scenario is file to proxy. The file content contains of EDI. my scenario is already gone to production last year.
and its working fine. Used java mappings for validation of EDI file. its running successfully.
where as in Dev system till october first i used to load the files in FTP inbox folder and messages were processed successfully.
But from october first week when i load the files in FTP inbox, file has been picking succesfully and can see the logs in sender comm channel but the i can see that my interface is in holding state in message monitoring tool and its not going to receiver comm channel. I have loaded 5 files and all are in holding state.
even i have cancelled first error message and tried to resend the next message swhich is in holding state, but this is not happening.
i am using EOIO queue.
when i cancel the error message remaining messages should processed automatically but its not getting processed here.
sequencing of the interface triggering is
1. Interface_1
2. Interface_2
3. Interface_3
4. Interface_4
Here i am stucking up with the first interface itself.Here only first interface is in holding state.
can any one advise what could be the problem..
I m on SP 10.
Thanks,
Bhaskar

Hi Abhijit,
Even after unchecking the checkbox maintain order at runtime, its not working.
i think there is no disturbed in message processing sequence.
my first sender interface itself going into hold state.
i have cancelled the hold message, even after that remaining messages are processing automatically.
and also i could not fine any messages in SMQ1 and SMQ2.
I also deresister and registered te queues and activated.
Kindly advise what would be the problem..
in production its working fine and development its not working fine.
Thanks,
Bhaskar

On Hold Music/Messaging

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