On-line store

I've been a customer for 18 years with AT&T/ Cingular/ AT&T and I have to say this last online store transaction has been horrible. I place an order on Sunday for an Item that was suppose to be in stock. I get an email that there is an issue with the order. I call support to find out the order was on hold because they needed to verify my credit info, (again I've been a customer for 18 years, you should know my payment history by now). At this point I"m thinking good everything is taking care of, probably because the rep told me it would ship out immediately. Tuesday comes around, I check my order status to find out it's on back order. Again, i get a hold of support to see whats going on. I'm told it's not on back order and would ship out. Now its Wednesday, check status again, now it's CANCELED. What how did that happen? I call support again, this time I'm told there was an issue with the subscriber number that was assigned (why the order was canceled i still have no idea). Get that straightened out and I"m told it would ship out today and it would be there tomorrow. I get home from work and check the status with on-line support, because our email has been down all day, and I"m told that the order was canceled (what?). Eventually she tells me the order is still pending shipment? (It was suppose to ship today) and I would receive an email when it ships. HELLO!, I HAVE NO EMAIL. and after I remind the rep of this I ask if the info could be sent to my cell. NOPE it's automated. Why wouldn't sending a confirmation to your cell be standard practice. You should have my number. It's been the same for 18 years. This will definitely be the last time I get anything from there on-line store.

Well it's day five and when I go to check the status of the order, guess what it says....wiat for it........wait....for....it.......CANCELLED, you have to be kidding me. Nope, after talking with a rep, AGAIN, it was indeed cancelled. Apparently, for tne same reason it was cancelled the first time (I actually got a reason this time) from what I'm told a compatibility issue with the SIM they sent with the device. Why wouldn't of this been checked when they redid the order, and why was I not contacted either time when the order was cancelled? I know it doesn't make a bit a difference with the amount of sales ATT sees, but a sale is a sale and they just lost one.
Glimmerman76, 2 reasons, the item was available on-line only, and I placed the order on a Sunday. If I knew what was going to happpen I would have just went to the local ATT store. Lesson learned I guess. Still not going to the ATT store though. NOPE, I'll pay a little extra and get it from Best Buy. Probably a good thing Verizon service is lacking in my area. They would of had a new customer this week.

Similar Messages

On-line store and how to contact Creative directly???

5On-line store and how to contact Creative directly?CHi everybody. Came up with the following problem: I'm from Ukraine and I'm not able to buy anything from Creative on-line store.... I mean you don't send products to Ukraine. Why is that? Is that so difficult? Just to send it by express or regular mail? Anyway I pay forward for everything.
Well, fine, may be there're some reasons for that. I've found your russian representati'ves and came up with the problem that they don't have on their web-site on-line store at all. Well, they have a link to it, but it's just a blank page....
Moreover I couldn't find any online help(chat) or e-mail or feedback form to write my questions. That is really annoying. The same situation was with apple online store....where I had to spent around 2 hours to find some online chat and ask.
No information on where to buy your products in Russia or in Ukraine, no on line store on russian web site, and finally impossibility to buy products in main on line store.
I would be greatfull for any information.
THank you in advance

Well, I've been to this page. I can't send a message because I don't have yet any creative product and so I can't fill in the form few required fields (Date of purchase and serial number).
Is there any other way to contact creative?
thanks for reply

What's happening at Adobe's UK On Line store?

This may not be the place for this subject, but I cannot get an answer anywhere else
I ordered a copy of Adobe Creative Suite 5.5 Web Premium from the UK Adobe on line store on Friday the 7th October, in order to take advantage of their 20% discount offer that expires on the 31 October.
I have a receipt which says that it will be delivered on Sunday the 9th October. But it was not.
It still shows as "pending" on my order history, despite me having contacted Customer services at least 4 times.
Each time I was told that my problem would be "escalated", but its now 11 days from my order, and no-one has had the courtesy to get back to me.
I don't know if the order is going to be processed or not, and the terms and conditions state that the order cannot be cancelled.
Usually I get a delivery within 2 to 3 days from placing the order.
Have they got a production problem or are they inundated with orders?
I have downloaded a copy, in the meantime, but It would be nice to be told what is happening.
Is anyone else having such a problem?
Howard Walker

True!
It eventually came today from Germany instead of Ireland, which accounts for the delay - perhaps they ran out of stock locally.
Lack of comunication can be very exasperating.

Apple App Store Worst On-Line Store I Have Ever Used

For the first time ever I used the Apple App Store to upgrade my Macbook Pro to OS X Lion, I have only had a Mac for 8 months. I have to say I was surprised and extremely disappointed to find out that it is the worst on-line store I have ever used.
To start with I couldn't find out how to buy Lion, it is the first store I have ever been into that doesn't have a "Buy" or "Add to Cart" button. After twenty minutes of signing on / off, going out / back in, I discovered that if you click on the price it turns into a "Buy" button. Why not put a message on the screen to tell people to do this? I wonder how many customers they have lost who have just given up and gone elsewhere. Surely if the purpose of the site is to sell it should be obvious how you buy.
Having discovered this I thought it would be simple but no, you click on the "Buy" button and nothing happens, eventually over a minute later the "Buy" button changed to say "Installing". At no time did I get a message up saying something like "Please wait while we process your order". The site says follow the instructions, no instructions, no messages about download time, where the download would be located, etc, were given.
After this nothing else happened the only way I knew that the download was happening was that the lights on my router were flashing. I did eventually find that a Lion icon had been put in the dock with a progress bar. When I did find this I then found out that my download was going to take over 26 hours. Don't Apple realise that not everybody lives in towns and cities with superfast broadband. There are lots of people who only have access to normal broadband. The advertising states that there is no need to buy and load CD's. It would be preferable to losing the use of both my PC and Laptop for over 24 hours which is what has effectively happened as using them only extends the download time.
Another sign of poor service is the fact that a receipt was not sent to me until 14 hours after I made the purchase. Most other on-line stores send this out within an hour of the order being placed.
This experience means that I will definitely not be using Apple App Store again, if I can't get the software from an alternative source I will do without. It makes me wonder whether or not it was a good idea to convert from a PC.
ElBeardo

Have you looked in your Applications Folder for the App Store.
If it is truly missing and/or deleted... Go here and Download and Install the 10 7 3 Combo Update
http://support.apple.com/kb/DL1484
This is Safe to do... be sure to Restart your computer after the Install.

HT1338 I have iMac 105.8 and want to upgrade to Snow Leopard, so got the disc from apple on line store and it will not install, just keeps ejecting from my desktop

I have iMac 105.8 and want to upgrade to Snow Leopard, so got the disc from apple on line store and it will not install, just keeps ejecting from my desktop

You have entirely too little free space on the boot drive, for best performance it's best to have hard drives only 50% filled max and never more than 80% filled.
See Storage Drive here and reduce some space also make a seperate bootable clone backup of all your data BEFORE upgrading
Most commonly used backup methods
see here for how to find your disk space
Why is my computer slow?
If you upgrade and it doesn't go right or slows the machine down you might need to erase and install, which all your programs will have to be reinstalled from original sources and files from backup.
How to erase and install Snow Leopard 10.6
If you can't do this, then hire a local PC/Mac specialist.
Do not upgrade to 10.7 or 10.8 on that older machine, it will slow down and you will lose all your PPC based programs.
Leave the Lions for a brand new machine with a SSD drive.

I am getting this message when trying to upload an album to Apple from iPhoto - An error occurred when trying to contact the Apple on-line Store. Please try again later!!!

I am getting this message when trying to upload an album to Apple from iPhoto - An error occurred when trying to contact the Apple on-line Store. Please try again later!!!

Do you mean trying to purchase an iPhoto book? Try rebooting and ordering again. If that fails Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try ordering from there.
OT

HT201304 Dear what kind of free program can i get from the Apple on line store and i tunes?

Dear gent.
kindly i would like to get a dvice how can i get the free program either Apple on line store or I tunes?
Best Regards,

There are many free Apps. DO a search for them on the app store.

Anyone Get Bluetooth Headset from On-Line Store?

We see several posts about them being purchased in Apple retail stores, but has anyone that ordered the Bluetooth Headset from the Apple on-line store received shipping information or actually received one yet?

Thanks- I thought on-line orders would ship before or at the same time they arrived in stores but I was wrong.
I ended up getting one at the Apple store 2 blocks from my house and then cancelled the on-line order at the same time.
Works pretty good but the fit is loose even with the foam cover.

Need phone number for software return to Apple on-line store

I've decided to return Leopard. It turns out the upgrades I was expecting for iPhone did not get included, and I'm too new to Apple to go through reinstalling programs for a small benefit.
However, I dialed the phone number for the Apple Store listed on the website, and there isn't a way to reach any department that handles returns. An RMA is required to return software.
Sorry to bother everyone with this, but there is no other way to reach the Apple on-line store anyplace I can find.
Suggestions?

Tamara,
Thanks, but I'm hesitant to spend time on an installation that has very little I need at the moment.
I went through a horrific quarter, buying a PC running Vista after a HD crash, finally returning it and buying my first Apple and learning how to use remote connections and install and set up a VM. My first priority is to get back to work after so many weeks non-productive for admin issues.
My workaround for a ToDo list between the Mac and iPhone is silly, and if I could rid myself of that nuisance, Leopard would make the investment worthwhile. If not, Leopard can wait a few months until I've rebuilt my productivity backlog.
Message was edited by: LRicci

I have a blue hanging screen with restart and I went to trade line stores and they refuse to help me saying that I didn't buy my iPad from trade line store ?

I have a blue hanging screen with restart and I went to trade line stores and they refuse to help me saying that I didn't buy my iPad from trade line store ?

Your problem might be a easy fix.
If the firmware "forgets" what partition it's supposed to boot from, it won't load OS X, so if OS X doesn't load then it can't tell the fans to slow down, the default is "turbo mode".
So all you might have to do is hold the option/alt key down while booting the computer with a charged up battery on power, you will then see a row of icons and you pick OS X to boot from.
Once in you head to System Preferences and set the Startup Disk, that will tell the firmware what to boot from again.
Try it and see if it works.
You can do more if your problem is not fixed.
Step by Step to fix your Mac
Faica wrote:
I wanted to know if I am able to go to the apple store and will they help me even though I didn't buy it from them.
Yes, if it was purchased new you have a 1 year warranty, despite who you bought it from (unless it's stolen goods)
However you should purchase AppleCare while your in the store for another 2 more years of coverage also a backup drive for TimeMachine to protect your data.

On-Line Store, doesn't work, oh well

This is the text from my issue with the on-line store. I
think that this needs to be raised so macromedia product support
can learn (again) from their lack of real customer service. The
basic message seems to be, "we don't know what the problem is and
we don't care, so I'm going to close the call, get lost".
Notes from Customer
Sunday, 2 September 2007 19:14:57 o'clock BST
Hi, I don't know what's going on with the on-line store but I
would like to upgrade to Captivate 3, however the on-line store
will not accept my credit card. I use the same card for all
purchases, and I used the SAME credit card to purchaseCaptivate 2
only a few months ago. Can someone please call me to rectify this
problem. I am currently in XXXXXXX, but I use the Australian Store.
My phone number is XXXXXXXXXXX. Please call me during business
hours.
Thanks
Andy
Notes to Customer
Wednesday, 5 September 2007 02:09:15 o'clock BST
Andy XXXXX
Customer ID: XXXXXXXXX
Hi!
Thank you for contacting Adobe Support.
Thank you for your interest in Adobe products. Unfortunately,
there
seems to be a problem with the online store. Please try
purchasing the
product from a reseller.
Should have any questions or inquiries, please feel free to
contact us
again.
Regards,
Myra
Adobe Asia-Pacific Support

For the can't connect to the iTunes store issue...
Go to Settings>General>Date and Time>Set Automatically>Off. Set the date one year ahead. Try to update the apps again. If you get an error message, go back to the settings. Correct the date and time (set automatically) then go back and try to update the apps again.

IPad 2 screen broken! Bought from on-line store Singapore, live in Thailand

My husband and I bought both of our iPad 2 from Singapore on-line store, because we want to have it engrave. We live in Thailand, where we have to use Singapore on-line store by default anyway. Today my husband broke his screen by dropping it to the floor. He definitely still have a valid apple care for about another year or so, however, we understood that it is not cover for this kind of accident. The question are; what should we do? I read something about replacement and a slight reduction on price for a new one in the US, is it applicable for Singapore as well? What happen with the old apple care after the replacement, is it continue, or stop? How can we obtain the option of replacement, if it is possible to get one? Do we have to ship it, and how? And is it possible to get it engrave like buying the new one? And lastly who should I contact for this issue? It is quite a lot of questions to ask, but I just don't know where to start, really.

What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

How do I get on line stores to recognize my iCloud mail address

when I use my icloud mail for on line shopping or when it's needed for something , there sites do not recognize my email and I can't finish the form .

Yet, I've changed my AppleID in iTunes from the original/initial account to the new and can download music, movies, etc. through iTunes.
So why is this popup window for Updates, which is from the iTunes store, still referencing the old email address?

How do I keep all my documents in iBooks that were purchased from on line store not at the iTunes Store. (Ver 7 has screwed up iBooks and it no longer works)

I have hundreds of 3rd party purchased lists and legal documents I keep in Ibooks. Since upgrading to version
7 iBooks only opens for a few seconds then closes any open document and kicks me all the way out of iBooks
How do I keep these and reload ibooks ? I am 500 miles from my main PC and need thee forms now.

The iPad is not new. It is almost 2 yrs old. Many of the documents are legal documents, legal journals text books etc that have a 30 day limit on downloads and that time period has expired. Your post suggested closing all applications and forcing a power down. That I have done several times. I have not restored the software as that would require deleting the contents. Not all the files are backed up and the ones that are, reside on my personal laptop that is states away and will be for at least a week and I need the data now.

Help! _ i bought a IPT on store on line but i didn't recive it!

sAD! i order it on 14/1 [fri] and it said will 'Delivers: 18/01/2011 ' i wait the hole day but no one did the delivery......

If you bought it from the Apple on-line store you should have received an email giving a tracking number for the shipment (At least you do in the USA). You then use the tracking number to track the shipment and delivery. The tracking page should give you a way to contact the shipping company. If you got it elsewhere, contact them.

On-line store

Similar Messages

Maybe you are looking for