On my mac, when trying to overwrite the old software with the new, I'm being told I don't have access to certain information and I cannot complete the install.

I just downloaded the latest version of firefox. When trying to drag the new version into my applications folder it asks if I want to override the previous version. I say yes. Then I get a message saying this task can't be completed because I "don't have access to certain information." I don't know what this means or how to override it.

Welcome to the Apple community Michelle.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

Similar Messages

My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?

My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?

You can start with http://iforgot.apple.com and http://appleid.apple.com and also use the Apple ID Security site from http://support.apple.com/kb/HT5699 for assistance.

Every time I connect my iPhone 4s to iTunes on my Mac, it tries to set up my phone as a new one/restore from back up. I have it all set up already, but it keeps appearing. What do I need to do to stop this?

Every time I connect my iPhone 4s to iTunes on my Mac, it tries to set up my phone as a new one/restore from back up. I have it all set up already, but it keeps appearing. What do I need to do to stop this?

Hello there, deelish.
A great Knowledge Base article that has some valid information is:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
The pertinent section for you would be:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues.
Thanks for reaching out to Apple Support Communities!
Cheers,
Pedro D.

I was moving bookmarks in safari and 2 complete folders have emptied their contents. The folders are still there. I don't have a working time machine and icloud has caused the relevant folders to disappear from all my machines, iPhone, iPad and iMac

I was moving bookmarks in safari and 2 complete folders have emptied their contents. The folders are still there. I don't have a working time machine and icloud has caused the relevant folders to disappear from all my machines, iPhone, iPad and iMac as well as thge MacBook Air I was working on. HELP!!!

Hi,
There is NO need to put your whole questing in the "Questing Heather" therefore you can TYPE here. In the Text window as I did to.
Now to your questing:
So, you moved some Bookmarks and now 2 folders are completely empty.
I think that they dropped in a other folder during dragging the Bookmarks.
Did you check ALL of you Bookmark folder if they are there?
If you didn't delete the they have to be still there.
Dimaxum

HT1386 I repeatedly receive an error mesage when trying to sync my ipod touch with my new computer, "some of the items in the itunes library, were not copied to the ipod because you are not authorized for them on this computer." My computer is authorized

I repeatedly receive an error message when trying to sync my ipod touch with my itunes library with my new computer which reads, "Some of the items in the itunes library were not copied to the ipod because you are not authorized on this computer." However when I try and authorize my computer I always receive the message that this computer is authorized. What am I doing wrong? I'm missing about 100 songs as a result of this error!!

See:
iTunes Store: About authorization and deauthorization
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
Could the items be purchased by another account?

I have access to both Vista and XP - which is the preferred?

Since I have access to both Vista and XP I was wondering which is the most preferred? I have an iMac and MBP that I will be installing the OS on. Thanks.

Chris:
I have experience with both, Vista and XP. I use a MBP 15" 2GB RAM and I have had great success with both. I really no not overload my system. I have software to connect to the internet and full office 2007 Suite. So, mostly internet and productivity software. No major issues with either.
Axel F.

Since the latest software update, every third or so time I turn it on, my sounds settings are changed and I cannot listen to anything-music, YouTube, nothing. I can sometimes change something and it will work, but right now nothing is working. Anyone else

Since latest software update, my sound settings are changing sometimes when I turn on and cannot hear anything. All controls are useless and cannot be activated. After changing several things, I have been able to make it work, but today nothing is working. Anyone else experience this and have any ideas?

Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

I have a Windows XP computer and i cannot download the newest itunes update.

And since I can't do this, I can't download music onto my iPhone. Everytime I go through the downloading process, I click "run" for the software and then the box disappears and nothing happens. I restarted my computer and I still have the same old iTunes as before. This is so frustrating because now I have no way of putting my library onto my phone. I have the iPhone 4.

Hello RachelAnne1,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iTunes: How to install the latest version
http://support.apple.com/kb/HT5654
Best of luck,
Mario

It is true that large companies like Avid and others in the same industry have access to test versions and final versions of the OS before the regular developers?

A friend of mine that works with Pro Tools and knows people from big studios in Hollywood told me that these studios, from big recording studios e from big companies like Avid have access to the test and final versions of the Apple's OSs before the regular developers. Is it really true?

Apple has a rainbow of working arrangements with various 3rd parties.
From the onsite testing labs in the Bay Area to coders/studios that have far reaching needs, there are any number of efforts going on that are well ahead of the consumer-level products seen by the masses. This is what drives what eventually arrives on computers of both garden variety devs and consumers.
Don't expect too much detail, however, as the NDAs are very strict at that level.

I am trying to upgrade to the layest version of firefox on my Mac laptop. When I drag the Icon to the App Folder , I get a message that says I do not have permissions for certain items and will not let me install. I am logged on as a administrator.

I am currently using firefox 3.0.19 '''bold text'''

* Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
* Trash the current Firefox application to do a clean (re)install.
* Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

I have a sony cybershot camera and i cannot get the videos off of it and on to my mac, does anyone know whats up?

Does anyone know how to get the videos off?

Hi
Is't it so that a Canon CyberShot-Camera is a Still Camera that can take Video clips ?
If so
Import into iPhoto (video goes here too)
then in iMovie import
• Photo's from Media button / Photos
• Video from EVENT'S window - iPhoto-videor
Yours Bengt W

HT4245 When trying iMessage I can't sign in message says check connectivity ... But I have access

Can't activate imessage?? Message says check connectivity but I have full access help ??

iOS: Troubleshooting FaceTime and iMessage activation
FaceTime, Game Center, Messages: Troubleshooting sign in issues

My buttons are only clickable in certain spots and I cannot click the side bar. What's up?

I downloaded the new version of Firefox and now the side bar (when visible) is not clickable - both bar or up/down arrows - only the mouse scroll button works. I am also finding that certain buttons are very finicky about where they have to be clicked - ex: the back button will only work if clicked in the upper right portion of it.

I have just got iPad Air and I cannot get the free pre installed apps, I have gone into App Store and these apps are asking me to pay for them ?

Can't get iWork etc for free, when I try to install from App Store they are not free?

that is correct - what works in you ipad/iphone will not work in your macbook
i bought pages for my ipad/iphone - it works on my ipad and iphone but will not download and install in my Macbook

I have tired numerous different links and i cannot download the browser on my laptop. windowns 7

it shows the entire percentage, then says it cannot download. it does this whether I "run" or "save" .

Are you downloading from Mozilla.com? What browser are
you using now? Can you take a screen shot and post it here?

On my mac, when trying to overwrite the old software with the new, I'm being told I don't have access to certain information and I cannot complete the install.

Similar Messages

Maybe you are looking for