On my older I-MAC (2005) the computer turns on, but all I see is a grey screen with a small file that has a question mark and smiling FINDER face on it. Then the fan comes on and becomes very loud. Please help...
My older I-MAC gives me a grey screen and flashes a question mark and smiling FINDER face inside a FILE icon. Then the fan begins to run and becomes very loud...and thats as far as it will let me go.
See KB Articles: http://docs.info.apple.com/article.html?artnum=106805 Mac OS X: "Broken folder" icon, prohibitory sign, or kernel panic when computer starts
http://docs.info.apple.com/article.html?artnum=31355 Mac OS: Flashing Globe When Computer Turns On or A folder that has an alternating flashing question mark
http://docs.info.apple.com/article.html?artnum=301733 iMac G5: How to Reset the SMU (iMac G5, the iMac G5 (Ambient Light Sensor), and the iMac G5 (iSight)).
Similar Messages
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I cannot turn on my MacBook pro. When I turn it on all I get is a grey screen with a grey spinning thing under the apple. Can anyone help?
Reinstall OS X.
Reinstall Snow Leopard without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
====================================
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
three times faster than wireless. -
hi.have a g5 mac,dual core 2.3 unit.i bought it with no hard drive.have got hard drive,formatted for mac.i am trying to load osx.i get a grey screen with a small box in the centre with 2 character faces,and then grey apple with loading icon spinning.nothing is loading tho.
I see 10.6.3 in your profile---is tthat what you are trying to load? If so, it won't work. No PowerPC Mac like your G5 can run a Mac OS version higher than 10.5.8
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The problem began after a recent Firefox update. Occasionally, when I try to open a new Firefox window, all I get is a grey screen with a tiny section of my homepage visible in the top left corner of the screen. NOTE: Firefox stores all of these aborted attempts, as, whenever I close it and then re-open it, the first time I open a new window it automatically opens all of the windows that had originally failed to open.
== This happened ==
Every time Firefox opened
== on or about June 26, 2010Got the exact same problem aswell, finally fed up with it now as i just started up firefox and 14 new windows opened because of this bug, luckily my computer can handle them but someone with a slower processor it would have been a nightmare, needs fixing ASAP.
Reverting back to 3.6.3 until this issue is solved. (link for anyone wanting to do the same below)
http://www.filehippo.com/download_firefox/7345/ -
my macair won't turn on. when I try to turn it on, the white screen appears. But instead of the apple logo, there is a flashing folder that has a question mark on it. how do i fix this?
Try this.
Erase and Reinstall OS X
Note: This will delete all data on the disk. Back up important files before continuing.
Erasing and then reinstalling OS X can give you a fresh start, making your computer exactly as it was whenever you received it from Apple. This can solve various problems such as corrupt system files.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads.
Select Disk Utility and then choose Continue.
Select your startup disk (Macintosh HD by default) from the left.
Select the Erase tab.
Choose the Format pop-up menu and choose Mac OS Extended (Journaled), enter a name for your disk, and then click Erase.
After the disk is erased, choose Disk Utility > Quit Disk Utility.
Select Reinstall OS X and then choose Continue.
Follow the instructions.
I hope I solved your question.
Austin -
I bought my 6 plus last night decided to upgrade the IOS 8 like they suggest and now all I see is a white screen with the apple sign in the middle with an occasional flashing red screen. Did my new phone seriously just crash? What do I do now? I left it overnight with the white screen, thinking maybe it'll go away and needs time to upgrade. Woke up this morning, nope still white screen. Very disappointed with Apple. I was so excited to get my phone and can't even use it right now.
First turn the iPhone off and back on and see if it works. If that doesn't work then do a Reset by holding the Sleep / Wake Button (The Power Button) and the Home Button at the same time until the white Apple Logo appears, the release both Buttons and wait until a Full Reset occurs. The iPhone 6 should come back to your Lock-Screen. If that doesn't work then you could connect the iPhone 6 via the Lightning Cable to a Computer with a Current Version of iTunes. Then open iTunes on the Computer and wait until your see a Button that represents your attached iPhone and click on it. This should bring up a Summary Screen on the Computer within iTunes. At that point your can choose Update Software if an Update is available or Restore the iPhone to Factory Settings / New In The Box, or you could try to Restore from your Backup if a current Backup had already been saved from a previous iPhone.
If you don't have a computer with iTunes and you can get the iPhone back on, then go to Settings>General>Software Update and see if the iPhone is still on iOS 8.0 or if it is now on iOS 8.0.2 -
How come my iPad with iCloud doesn't sync with my iPhone 4 that has same apple id and both ios5?
How come my iPad with iCloud doesn't sync with my iPhone 4 that has same apple id and both ios5?
Not sure if you just have an issue with your setup or something else.
I had an issue where my numbers and pages documents were not syncing on my ipad, but were on my iphone.
I turned icloud off an on, reset the apps, even deleted them and reinstalled them. I also checked all of the other icloud setting.
Only thing that worked (and it might be just a fluke) I emailed from my iphone a numbers document to my ipad. I opened then closed the document and the app. When I opened it back up it started importing my icloud documents.
If it is a settings issue then you need to be sure you have icloud setup in your mail settings. Has to be there and active. -
Suddenly on Sunday while i was working, my macbook Air which i bought last year in Spetember from Arkansas, Little Rock stopped working, right after that i tried getting it on but nothing came other than a grey screen with a question mark right in the center. Could someone please help me in rectifying the problem. Would thi issue also affect saved data. However, I have handed the notebook to Apple for reapirs and they will revert by Thursday 12/04/2012.
I just received some horrifying news from Adobe about my production suite. I just FINALLY learned today that what I've been trying to do for over a week now - CAN'T be done because of compatability issues involving updates of both Adobe & Microsucks Winders!!! I sincerely hope this is not your problem. Mine is ALMOST HOPELESS!! Being in this HOPELESS Obamma economy,,,, leaves NO STIMULUS in which to currently upgrade everything that needs upgraded for me to fully use my INVESTMENT in Adobe Suite - sad, horrible and SICKENING!!!
I just wanted to post this. And again, I truly hope you find a solution. Good Luck! -
I just opened up my MacBook Pro after a few days of not using it and it was frozen. I turned it off and back on and all I see is a white screen, there was a file with a question mark flashing for a bit but I can't do anything, please help me!!
Jerricayoung,
you have a 13-inch Mid 2012 MacBook Pro. It’s modern enough that it supports booting into Recovery mode. To do so, hold down a Command key and the R key as you start up. It should eventually show a Mac OS X Utilities menu. Select Disk Utility from that menu; when the Disk Utility window appears, select the bootable volume from the left-hand side of the window. (It’s typically called “Macintosh HD”.) When the volume is selected, some buttons will appear on the right-hand side. If it’s not greyed out, press the Verify Disk button; if it is greyed out, or if it reports on errors that it found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu; that will restart your MacBook Pro in its normal mode. With luck, that will be enough to get you to your normal login screen, rather than the white screen. -
What do I do when I power up the computer and get a grey screen with a folder icon and a question mark?
vickyfromosseo wrote:
What do I do when I power up the computer and get a grey screen with a folder icon and a question mark?
Read this: A flashing question mark or globe appears when you start your Mac -
Help I tried opening my Mac book pro after shutting it down but it won't open and all I get is a grey screen and a mo Jong mouse but nothin else so can u help me ??
Hey HJA96,
Thanks for the question. I understand that your MacBook Pro is booting to a gray screen. The following article addresses this symptom, and provides relevant troubleshooting information:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Some of the steps included:
- Disconnect, test peripheral devices and network cables
- Perform a Safe Boot
- Reset the NVRAM / PRAM
- Start from your Mac OS X Install disc; use Disk Utility
- Check your cables and power source
- Remove third-party RAM and internal hardware
- Perform an Archive and Install installation of Mac OS X
- Perform an Erase and Install installation of Mac OS X as a last resort
(See article for full information on all of the above)
Thanks,
Matt M. -
MacBook Pro - Intel - Fan comes on in Standby very loud -Can this be fixed?
Hi
I've just bought a MacBook pro Dual core Intel and Ive noticed that when it goes into standby the fan comes on very loud and stays on. Do you if there is a way to solve this?
ThanksIs your machine under the store replacement policy period?
If it is, contact them and ask for a replacement.
If it isn't, run the hardware test:
http://docs.info.apple.com/article.html?artnum=303081
And give the results to AppleCare:
(44) 0870 876 0753 -
All I get is a grey screen with no drives when I hit option right after the chime.
I installed windows 7 on my MacBook Pro through bootcamp. Each OS boots up fine if direct it from the bootcamp control panel... however, if I use the option button right after the chime, all that shows up is a grey screen.
Info: I just installed windows 7 as said and am using vmware to run the bootcamp partition from within Mac OS... Not sure if this had/has an effect on it. Thanks!Hi David,
You may want to post in the Boot Camp forum to see if this is normal:
https://discussions.apple.com/community/windows_software/boot_camp -
The fan from my netbook is very loud
i purchase my netbook 6 months ago and the fan is very load, any ideas
Think for a while about the best way to cost HP money over the long term.
The first step is to not buy any HP products personally.
The next step is to create a marketing / social network infrastructure deticated to educating the public. -
we would be grateful for any help
Hello howard420,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
A flashing question mark appears when you start your Mac
http://support.apple.com/kb/ts1440
Best of luck,
Mario
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