On the billing of refusal....

Hi all,
on the billing of refusal biling doc is generated for every line,It means that for each
item you have each 'account' and 'credit for returns' document.How to make that all
the items would be only one document?
Thanks in advance
William

This sales organization has all the documents like that,they even cannot give me an good example.Can it be user fault?And if I take some right document from another sales organisation,where I should compeer them?
Regards
William

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