One user can't get Outlook to work
Hi,
We have one user who is having problems with Outlook. It started a few weeks ago, and no one else is having the same problem. It says "The connection to Microsoft Exchange is unavailable. Outlook must be online to complete this action"
Environment:
Outlook 2010
Windows 7
Exchange 2010
What i've tried:
1. Repairing the Outlook installation
2. Running anti-virus full scan, which revealed that there were viruses on this computer!
3. Making sure the workstation can ping the Exchange server. It can, but Outlook can't reach the Exchange server.
4. Running scanpst or whatever it is. It found problems and I choose the repair option.
5. Uninstalled Office 2010 then reinstalled it
I've run out of ideas really, and have tried pretty much everything that googling found. Any ideas?
Thanks,
Makolyte
Makolyte, Software Developer + System/Network Admin
See if the user can use Outlook on a different PC, and whether OWA works for them (see if it
is definitely a problem with their workstation, or with their mailbox
They were using OWA as a workaround from their workstation, then started using Outlook on their laptop and that worked. So OWA works for them and Outlook works from
a different computer.
Run
the Test
Email Autoconfiguration wizard to see if it reports any errors
Is it possible to run this while Outlook is going through the setup wizard? I haven't seen this while it was configuring, so i haven't tried that.
Try
destroying their profile and letting Outlook recreate it. You could rename the AppData folder to do this
I went through Ctrl Panel > Mail, and removed their profile, and then ran the Outlook wizard several times. Although, i haven't tried that since uninstalling/reinstalling Outlook. I will try that next week when this user is available. Is this sufficient,
or should I rename the AppData folder like you said?
Check that Outlook has RPC
Encryption configured correctly - Compare to a user who is working
Running Get-RpcClientAccess on the Exchange server shows
Name: RpcClientAccess
EncryptionRequired: false
Makolyte, Software Developer + System/Network Admin
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