One Year Free Speed Upgrade Confusion

Just received a letter from Verizon offering to double my download speed from 3.0 to 7.3M. Tried to do it on-line but the website listed in the letter wouldn't take my username and password info. Called the number in the letter to look into the upgrade. First agent I spoke to was all set to upgrade me then told me my 327 wireless router/modem could not handle the upgrade and I had to buy a new unit for $39.99. Didn't sound right to me so I told Verizon to forget it.
As things go with these call centers, I decided to try again with a different agent. This one told me my cost would actually increase because I didn't have bundled service. Wrong again - I do have bundled service - phone, broadband and wireless. Strike two!
Tried again and the third agent was clueless.
My past experience with Verizon has been good but this makes me wonder.

Ahh, I see what you're asking now.  Basically, you're wondering if, when Windows 10 comes out, will you get a retail license of Windows 10 to replace your 8.1 license, or an OEM license that's based on the machine that you upgraded.
Based on the statements from Microsoft, I'm guessing the upgrade will be an OEM license.  Gabe Aul, through his tweets, has been very clear to point out that upgrading a system to Windows 10 will get free updates
for the life of the system.  This, to me, sounds very much like an OEM license - the license, and free updates, offer dies when the system dies. 
Now, Microsoft could change this offer so it upgrades your retail key as well - always allows you to activate as many Windows 10 machines as your retail key allows.  But based on the statements coming from Microsoft, I don't think
is likely.  
I was reading about the licenses the other day but it wasn't specific for Windows 10. But what it said basically when you buy a PC with OEM windows (Say a Dell). Your licensing is Dell basically licensing Windows to you.  Technically Dell could refuse
to do warranty work if you upgrade an OEM Home version with a retail Pro version.  I did actually have that happen to me once with Gateway. Once I told them I didn't buy Windows from them they said i needed to call MS even though it was a hardware issue. 
The way MS used to do when a new OS was coming out they had OEM sell computers with the old OS and and agreement to get the new OS for free when it came out. You signed up and you actually got the upgrade for the OEM. People would get upset as some OEM's
were faster the others.  So they may do this the same way and if you have the retail you get it through MS.   That's just a guess.  
Jake

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