Online did not match the Cache for employee

I had an employee whom uses cache on his laptop in the office and cleaned out a lot of trash over the past few weeks. Today he came to me and said his mailbox was full but really did not have much in his cache box. So I changed him to online and found that all of the trash was still there.
Is there a setting or maintenance mode I need to make sure is set to keep this from happening again?
Just wondering,
Ken

Hi,
He will need to do a send/receive on the cached GroupWise client to sync everything up with the online version.
If you work off a cached GroupWise client disconnected from the network and delete items, then it won't actually delete items from your online mailbox until you do a send/receive. That's the beauty of a cached mailbox - you can work off the network then simply do a sync when when you have a connection.
The reason is that the trash works a bit funny is that after the initial "prime" it keeps things in sync by shuffling items around and downloading/uploading just the missing emails (efficient use of bandwidth) from the different versions.
When you use a cached mailbox you effectivly run a small PO on the client machine that needs to be synced and it does this by not resyncing the entire mailbox (which could be huge) but rather shuffling items around to sync the cached version with the live PO.
Often this can mean strange thing appearing in the trash but it's worth once you undestand how it works!
It's even more fun if you use two laptops with a cached mailbox on both!
It's possible to have emails deleted from laptop1 then synced with the online mailbox only to find that when you use laptop2 after a week and sync it you find all the emails you deleted from laptop1 (and were removed from online when synced) showing in the trash can for the laptop2 cached mailbox. They were still on laptop2 (downloaded from a previous sync) and it's matched them up by moving them to the trash (most efficient method). You can then just empty the trash from the cached version on laptop2 and things are back in sync.
Hope this helps.

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