:*** ONLINE HELP - PERFORM SYSTEM MAINTENANCE! - ...

Can anyone advise if this is a genuine call - it is automated

This is a well known scamming and phishing attempt.
To avoid receiving any calls like this, you can adjust your privacy to, Change Allow calls from... "anyone" to "people on my Contact list" only.
http://community.skype.com/t5/Windows/Does-anyone-know-what-quot-sys-help-bn3-quot-is/m-p/967658#M71...
you may also block and report the scammers.
https://support.skype.com/en/faq/FA10488/how-do-i-block-or-report-a-contact
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

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    If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

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