Open Box Item Delivered, but damaged

Hello, I was out of town when I had an open box range delivered to my house. When I went to the store to look at the item, it was in perfect condition, both the sales person and I could not find any issues with it, and I bought it. When on my trip, I get a call from my wife saying did you see the huge dent on the range? I told her no it was perfect when I looked at it. So I get home the next day and the range has a huge dent on the bottom and looks like it was covered with mud, or is was rained on with dirty water. I want to know what I can do about this. I can't find a deal like this anywhere else on Best Buy, so I am a little disappointed about the delivery group. Thanks

Hello hades79,
Buying an open box item is a great way to save money while getting your hands on an amazing product. I’m sure you were rather excited to buy such a nice range, so I can imagine your disappointment when your wife informed you of the unexpected damage to the unit. As all damage or issues with an open-box unit should be disclosed at the time of purchase, I’m not sure how that would have happened, but I certainly wouldn’t be happy if this happened to me. I’m glad you reached out to us for further assistance.
As it seems your purchase is within our Elite Plus 45-day Return and Exchange Promise, you should be able return the appliance for a full refund or exchange it for another unit. If an exchange is provided though, I cannot guarantee we would have a replacement model at the same price at which you purchased the range. This is because we may not have a similar open box model, and any new in box would be at full retail price, meaning payment may be required if there is a difference in price.
Having said this, I’ve sent you a private message to discuss this further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,

Similar Messages

Pricing mistakes on bestbuy.com for open box items

I've ended up driving to 2 different Best Buys in the area over the last couple of days in an effort to buy an open box Sony camera - both locations had them listed as available for purchase on your website, information that was incorrect in both cases.
The 1st store had listed 2 cameras for sale. I drove there yesterday - they investigated & discovered the website was wrong, and there were no open boxes of the model. The manager there was polite and apologetic, but couldn't help me (unless I wanted to buy a new camera at a slight discount), and noted that this was a problem with Best Buy Corporate (not the individual store) who had incorrectly listed these (the website info didn't appear to be out of date, it just appeared to be wrong).
I drove today to another Best Buy store, and found the same problem. The "open box" items listed were not available there either, and from checking in the internal inventory system, they couldn't see any open box items in other closest locations either (they suggested I could instead apply for a Best Buy card and purchase a new item).
The time / effort / miles I put in driving to these locations was wasted and needless to say, very frustrating, apparently due to mistakes at Best Buy Corporate. I'm sure the incorrect prices aren't published deliberately, but it's very bad that the data on the website bears no resemblance to that available in the internal inventory system. I should add that, per your website, both locations still have these items listed on as being available.
I'd be happy to provide further details / specifics on my hoped for purchase (sku / Open box IDs, your advertised locations / pricing etc).
Thanks

Good afternoon porkula,
Best Buy stores are tasked with keeping their open box inventory list on their BestBuy.com page up to date as the inventory changes quite frequently. I can imagine you were quite frustrated when you found you had spent your time looking for something that was listed to be available at two different locations, but turned out not to be available at either.
Some items that may be available just before you leave home may be purchased while you are on your way to the store. That being said, as it does change frequently you should feel welcome to reach out to the stores prior to visiting them for the open box item you are looking for. However, while I would encourage you to contact the stores ahead of time in the future, it does not excuse severely out of date listings for their open box inventory.
I am truly sorry if you found yourself at two different Best Buy stores that didn't have up to date listings for their open box inventory. I am sending you a private message to gather further details in regards to each of these stores and their listings. You can view your private messages by signing into the forum and clicking the envelope icon in the top right corner.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Open box Item not as described.

I recently ordered an Open Box Pioneer Elite SC-81 . As per description the condition was described as Excellent condition on Best buy website.
Receiver has Scratches on the Volume Knob as well as dent on the top. Excellent product conditions are not supposed to have scratches and dent as per best buy guidelines for open box products.
I drove over 3 hours one way to pick up the product. As a Best Buy Elite plus member I am extremely disappointed and would not recommend open box products to anyone. I request some kind of refund for the difference in production condition or an exchange for a product in similar condition.

Hello ucdesai,
Our stores should ensure they take great care in listing open box items accurately to ensure customers are aware of what they would be purchasing. I am truly sorry to hear that the Pioneer Elite SC-81 may not have been listed appropriately. I can imagine how disappointing this may have been once you noticed the imperfections.
Using the email address you registered with the forum, I was able to review your purchase. Given the significant discount applied to this purchase, it would seem that it was priced correctly for it's condition but mistakenly listed in excellent condition. With that said, I am sending you a private message to see what options we may have for you. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Open Box Item - Unavaible for delivery

I'm trying to purchase an open box item listed on bestbuy.com and when I proceed to checkout and enter in my shipping address I get the following message: We're sorry, but these items are not available to be shipped to that address:
[Item]
Store pickup might be available, or you could try using a different address I have used two other addresses with and without hyphens with the same result and cannot proceed with the checkout process; would someone be able to look at my issue? Thanks!

Hello thunderstrike00,
Shipping orders directly to you from BestBuy.com is a great convenience, and I am sorry if the problem you have encountered with this desired purchase has affected that in any way.
Using the information you supplied here on the forums, I was able to locate your purchase history and reference the call you made about this matter yesterday. It appears you have had orders ship to you before, which makes this issue a bit peculiar. In an effort to troubleshoot this a bit more, I tried adding the same item to my own cart on BestBuy.com to see if it was available to ship to my home and I received the same message. It is likely this particular item is not available to ship to your area. This is not common, but can happen, especially for an item that has constrained inventory due to being discontinued or an open-box.
This information has been documented here at the corporate level and made available for review by my support teams in an effort to better our online shopping experience. Again, I apologize for any confusion or inconvenience this may have caused. Please let me know if you have any other questions or if you would like assistance finding a comparable product.
Kindest regards,

ILife 11 MPN for open box item?

Apple support sent me a replacement dvd for ilife 11 but I have no MPN to register it. Device was purchased at Best Buy as an open box item.
Thanks,
Eric

There is no need to register that software; the prompts are so they can send you advertisements mostly. Not sure what you are referring to as "device".

Re: Open Box Item - Unavaible for delivery

I'm getting exactly the same message when trying to purchase an open-box item, says it's unavailable to ship to my address, home or work. It's a physical address, I get packages here frequently, not sure what's happening with that. Any ideas? Thank you! JD-BBY wrote:
Hello thunderstrike00, Shipping orders directly to you from BestBuy.com is a great convenience, and I am sorry if the problem you have encountered with this desired purchase has affected that in any way. Using the information you supplied here on the forums, I was able to locate your purchase history and reference the call you made about this matter yesterday. It appears you have had orders ship to you before, which makes this issue a bit peculiar. In an effort to troubleshoot this a bit more, I tried adding the same item to my own cart on BestBuy.com to see if it was available to ship to my home and I received the same message. It is likely this particular item is not available to ship to your area. This is not common, but can happen, especially for an item that has constrained inventory due to being discontinued or an open-box. This information has been documented here at the corporate level and made available for review by my support teams in an effort to better our online shopping experience. Again, I apologize for any confusion or inconvenience this may have caused. Please let me know if you have any other questions or if you would like assistance finding a comparable product. Kindest regards,

Hi wintersurfer,
Without knowing exactly what open-box item you were trying to order, and what address you were trying to ship this to, it would be impossible for me to say why it couldn’t be shipped to your address. If you want me to look into this you can send me a private message by clicking on the link in my signature. Keep in mind that the most likely reason is it’s not possible for us to ship it from where it’s located to your address.
Thanks for posting,

Finding Open Box items

I know this has probably been asked before but since the term "open box" can refer to many different subjects I didn't want to sniff through 20 pages of results to see if I can narrow down an answer. I just wanted to know if there is any way to see what items my local Best Buy has on Open Box status, or do I just have to call/walk in to see this? It would be nice to find out on the web if there is an item that is Open Box, and I can just drive over on my lunch break to see if it's still available. Thanks.

Sometimes they put them up on the Best Buy website on the store's particular page with a link to some open box items the store has but I've only seen that twice and it's a recent development that nobody seems to be utilizing.

Unable o use mover's code for online purchase of open box item

I am trying to purchase this item:
http://www.bestbuy.com/site/apple-open-box-macbook-air-13-3-display-intel-core-i5-4gb-memory-128gb-f...
I put in my mover's code and get a message that "Your Order Does Not Qualify for that Promotional Code". I don't see any reason it would not.

Hello roguenode,
That’s quite a nice computer you have your eyes on, and at that price, I completely understand why you’d want to snatch that up as quickly as possible. It’s regrettable to hear your mover’s coupon didn’t apply as you’d hoped though, especially as there isn’t anything in the terms and conditions excluding open-box items. I can see why this would be more than a little confusing.
After collaborating with one of our internal support teams, it seems that our website classifies open box items a little differently than our retail stores due to certain limitations with BestBuy.com. As such, we are unable to accept the mover’s coupon for these items online; however, you should be able to use the coupon in-store on a qualifying open-boxed item of your choice.
If you have any further questions regarding this though, please feel free to let me know. I’ll be glad to any concerns you may have.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Q36 How do I report items delivered but not invoiced?

Starting from scratch here...........
The idea is too create a report of sales order items that have been delivered but not yet invoiced within a set of dates and showing sales value of goods delivered.
My logic had told me using docstatus in ORDR and OINV would have been a good start but I was wrong!
Thanks,
Robin

Hi,
This is a query we use here - not sure if it will help but.....
SELECT DISTINCT T1.CARDCODE, T1.CARDNAME , T8.FirstName+ ' ' +T8.LastName AS 'Sales Employee', T1.DOCNUM DELIVERY#,T1.DocStatus 'DELIVERY STATUS', T1.DOCDATE 'DELIVERY Date', T1.DocTotal 'DELIVERY Total', T3.DOCNUM Return#,T3.DocStatus 'Return Status', T3.DOCDATE 'Return Date', T3.DocTotal 'Return Total',T5.DOCNUM Invoice#,T5.DocStatus 'Invoice Status', T5.DOCDATE 'Invoice Date', (T5.DocTotal-T5.VatSum-T5.TotalExpns-T5.DiscSum) 'Total Before Discount', T5.VatSum 'Tax', T5.TotalExpns 'Freight', (T5.DocTotal - T5.PaidToDate) 'Total Payment Due', T7.DOCNUM 'CREDIT MEMO#', T7.DOCDATE
FROM DBO.DLN1 T0
INNER JOIN DBO.ODLN T1 ON T1.DOCENTRY = T0.DOCENTRY
LEFT JOIN DBO.RDN1 T2 ON T2.BASEENTRY = T1.DOCENTRY
LEFT JOIN DBO.ORDN T3 ON T2.DOCENTRY = T3.DOCENTRY
LEFT JOIN DBO.INV1 T4 ON T4.BASEENTRY = T1.DOCENTRY
LEFT JOIN DBO.OINV T5 ON T5.DOCENTRY = T4.DOCENTRY
LEFT JOIN DBO.RIN1 T6 ON T6.BASEENTRY = T5.DOCENTRY
LEFT JOIN DBO.ORIN T7 ON T7.DOCENTRY = T6.DOCENTRY
LEFT OUTER JOIN OHEM T8 ON T1.OwnerCode = T8.EmpId
WHERE T1.DOCDATE >= [%0] AND T1.DOCDATE <= [%1]
Its just a little more information for you.
Regards
Sean Martin

Open box item- how to get rid of the "back to demo"

Hello, I brought a open box Alienware X51. I think it was originally for display, so it still has the Best Buy software on it. Every time I close it, all changes are deleted. So how do I get rid of the Bestbuy display software?(PS do i need speakers? I used head phones but it didn't work)

Just curious, what did you try to do with the headphones? O.o
You need to take it back to the store to have them remove it.
If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.

Issues @ Tropicare, FL store and Open box inventory not found in store but on website

I went to the Tropicare, FL Best buy store on 3/2/15 to a Vizio 65' TV that I had seen as an open box item last week on the best buy website. I originally went on Sunday 3/1 to buy this model from the Florida city store but by the time I got there it had been sold and removed from the website. So when I get to the Tropicare, FL store on 3/2 and show the rep the Open-Box ID: 200002100650426. They tell me they cannot find any such listing. I told them to check another Open-Box ID: 200002100650349 for the same item. I figured since they have the item listed twice on the website both as Geek squad certified that there should be 1 available. They could not find that product either. I pulled up the information on my phone to show the rep. He proceeds to tell me they don't use the website to track inventory and that it takes awhile for the website to update. I found this odd since the other stores I went to on Sunday 3/1 when I had gotten to the stores the items were sold and the items were removed from the website. So I had the rep call another store to see if the last TV only my list was available. They told me it was not, so I checked the website and it was gone. I showed the rep this and they blew me off once again stating they don't check inventory via the website. I told him I find it odd that best buy wouldn't track inventory via there website. He proceeds to show me more expensive options. At this point I was tried of running around south Florida trying to find the Vizio model I wanted. I purchased a LG 65' for $799 which was from the weekly ad. But I wanted to know what the policy was regarding open box items, inventory levels, and availability.
I still would like to buy the VIZIO - Open Box - 65" Class (64.5" Diag.) - LED - 1080p - Smart - HDTV - Black Model: D650I-C3 SKU: 1078018 Open-Box ID: 200002100650426 or Open-Box ID: 200002100650349. As of 3/3 the items are still on the best buy website listing them available for purchase. I would like to buy this item and return the LG I bought yesterday since it is the TV I wanted. BUt i'm afraid I'll run into he same situation of them not "finding" either of the items in there store in stock.
Any assistance or clarification would be greatly appreciated.
Thank you,
Omar

Hello Omar,
Finding open-box items in fantastic condition is always an exciting purchase! To find that not only one, but two open-box items listed at the same store weren't available would be quite disappointing. I am truly sorry for any frustration that this may have caused you.
With that said, I was able to locate the open-box items in our system, and they would appear to currently be in stock. However, it seems that these items are reserved to fulfill orders that have already been placed. With that said, the store should be responsible for updating their open-box inventory to correctly reflect open-box items available. As you seemed to experience, these inventories can change instantaneously, so stores should be vigilant with these updates.
I apologize for any disappointment that this may cause you. Please know that I am reaching out to the Tropicaire, FL store to ensure they are updating their open-box inventory appropriately. If you should need any further assistance, please let me know.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Open box deal was not as much of a deal as we were told

I just purchased a Lenovo Yoga2 Open box. The people at the store were completely uninformed about the item. They said it was a returned item and in original condition. When I pointed out some scratches on the laptop and onthe mouse pad, they said that is the reason that the item was marked down, but everything else was supposedly in original condition.
They assured me that it was returned within 15 days and that they do a system reboot before offering it to customers again. I repeatedly asked if this was a floor model and they kept reassuring me that it wasn't. AFTER I paid, they told me, that there was no guarantee that it was not a floor model. I asked for the rating of the model, they didn't give it to me.
The best buy open box policy states:
"Examples of missing parts are power cords, software, manuals, cables, batteries, remote controls, etc. All open box items are certified to function, but missing parts may be required for full function. If the missing item or items impact full function, the condition rating will be "fair.""
At this point, I want to know if this item adheres to your open box policy or not. If not, I want to be sure, so I can return it.
They were not willing to discount the laptop for the scratches, any more. After I decided to purchae the marked down device, the sales person hnds me the laptop and sais, thank you. I look at him, confused and ask for the box. He said open box means it doesn't have a box. I asked for all the original accessories and he assured me that the new laptops come with nothing but the charger and the laptop. No paperwork, NOTHING.
I'm not happy with this purchase. I got it because If figured I have a few days to change my mind. But the Best Buy open box policy states that items come with their original contents. This laptop DOES NOT!

If you are within the return period, return it.
Floor and display models fall under the open box policy.
The policy does not state that all original contents (It sounds like the representative may have, but that's a different story) are present. The policy you pasted yourself even discusses the possibility of missing parts, even parts that could reduce functionality of the unit. Typically, on an item that is open-box, there is (should be) a sticker/tag on it that denotes it as Open Box and lists (should list) any missing items.
Also, not sure if it's posted in store or on the receipt or anywhere, but this (http://www.bestbuy.com/site/olspage.jsp?id=pcat17301&type=page) states that.. "Open box items are tested to function properly, but may be missing parts and/or have cosmetic damages "
But yeah.. your choices will probably be to 1) return it to the store and get a refund or 2) decide the reduced price you paid was worth the cosmetic damage and any missing accessories and keep the laptop.

Sale order canu2019t be archived u2013 Open PO items exists

Hi all
While doing sale order archive, it says it has open PO items. But the PO line items and relevant PR line items are deleted. Still canu2019t archive the sale order. Pls guideu2026
Thanks in advance
ARAS

Hi
Can u send us the exact Error message??
Ravi.

Open PO items exists - Sale order canu2019t be archived

Hi all
While doing sale order archive, it says it has open PO items. But the PO line items and relevant PR line items are deleted. Still canu2019t archive the sale order. Pls guideu2026
Thanks in advance
ARAS

Open means usually that the ordered quantity - GR quantity and 'IR does not equal.
You have to analyze the situation in detail.
I guess it is a 3rd party order. What is the sales order quantity?
how much was ordered in the PO? how much was received, how much was the invoice?
Why does the PO have a deletion indicator?

Open Line Item Management in G/L Account

FI Experts,
Our previous consultant created all G/L accounts with Line Item Display not taking into account clearing accounts. Our problem is that we now can't run G/L reports because they time out due to the amount of Line Items as Open Items because we can't clear them to only Open Line Items. I tried checking the Open Line Item Display but it does not allow me because entries are already posted.
Question,
Can anyone advise what will be the best way to fix this? Do I have to create a new G/L account with corerct settings? and then transfer the line items from one account to another? if yes how can I transfer.
Any ideas will be appreciated.
Thank You,

I found some interesting info.
I did teh following:
1- I had ABAPer create a copy of program RFSEPA02
2- I blocked the account in FS00 at Company Level
3- Then I ran the Z version program copied by ABAPer
4- Entered the G/L account, ran it in teh background
5- After completed went back and unblock account to my surprise Open Item management was flagged

Open Box Item Delivered, but damaged

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