Open Letter to Palm: You're about to lose a customer

How long have 64-bit Windows client systems been available? A couple of years now? Windows XP 64-bit, Vista 64-bity, and now Windows 7 64-bit? Many (if not most) of the decent laptops are shipping with 64-bit hardware and 64-bit OS's.
The industry standard for OS support is to provide support for the new OS within 90 days. As a tester for a well known software company, we strive to provide full support for a new OS within 30 days.
Palm does not provide support for basic function (USB synchronization) on any of the 64-bit Windows client platforms.
Your long standing workaround is to use "Bluetooth". This is a workaround, not a solution. You are going to lose marketshare as a result. "For 64-bit Windows editions, Bluetooth is the preferred connection method for synchronization. USB synchronization is not supported for 64-bit Windows editions."
I am in the market for two new phones. While I would love to purchase a new Palm Pre, it is looking like I am going to have to go with one of the many great competitors.
I have seen written in the forums that who we REALLY need to be writing is Access because they write the Desktop/HotSync code. This is BS and here's why. Palm produces their line of phones and sends their functional requirements to whoever actually manufactures it. They do the same with the desktop software/hotsync manager. Palm should have told Access that they wanted Day-1 support of the 64-bit USB synchronization. How many years have passed and we still do not have it? 2? 3?
You've got 45 days and then I'm going to be deciding on whether I get an iPhone, Android, or even a Blackberry.
I'll be looking for some type of support announcement around March 31st, 2010.
You have my contact information in my user profile. You may contact me there as well.
Most sincerely,
Robert Fister

I totally agree with the above comments - love my palm but will have to give it up for the following reasons
1) lack of support for windows 7 as stated
2) the palm pre sucks .... there should be a device that is as good as the iphone, but also organizes in the same way that the older palms do. these old pda's still had the best organization of contatcts, memos, tasks etc. Also Pal desktop is excellent. Why the palm ore abandoned this is beyond me.
Suggestions
Palm could make a lot of money if it made a palm desktop software that could be a client on google android, and work in the same basic way as it does on the palm tx and older series.
Also, a good desktop software that was compatible with blackberry would also be brilliant.
I am experimenting with a blackberry, and next will try an iphone, as a decide which device i will stick with for the coming decades
Dr. Tushar Mehta

Similar Messages

APPLE!!!! You are about to lose a customer!!!

This is not the first discussions started on this issue but it would be nice if someone from Apple would respond and solve it.
In a nutshell, iCloud is absolute JUNK when it comes to the iWork apps. I have tried every solution offered including NUMEROUS reset and erase all settings on both my iPad and iPhone. At BEST, I get a couple days of proper functionality. Every time the devices try to sync with icloud, they hang up with the blue status bar no more than half full. I once sat and kept my iPad alive for an entire battery cycle waiting to see if it would ever work. Do you know how many hours that was??? (Thank god for football on Sundays). The documents all show up correctly on the icloud.com through my PC but will not sync with my devices. I HAVE HAD ENOUGH and at this point every person that tells me they are looking at Apple I am showing Samsung and Android. Too bad since I have purchased 5 iPhones and talked about a dozen others into switching to them. The glitches NEED TO BE FIXED NOW!!!! There have been many many posts about this and no one seems to care. Where is the option to overrride what is on the device with what is on the cloud??? That has been a basic option with syncing since the days of the palm pilot. I AM FED UP and will not purchase another Apple product until something is done.
Signed
More frustrated that you could ever imagine!!!

I own an iPad 1 64GB 3G and an iPhone 4S 32GB. I use the iWork apps Numbers and Pages on both devices. Starting with a completely clean restart on both devices, I download all my docs stored on iCloud. Everything appears to be working fine. A couple days go by and I create a document in pages on the iPad (could be numbers too, just using pages for the example). Pages immediately begins to upload to iCloud showing the status in text at the top of the screen "updating one document", the blue status bar overlaying the document and the pinwheel indicating an online connection. These indicators never complete. Eventually the iPad shuts off due to inactivity. When I wake it back up, the status messages disappear and the white up arrow appears in the corner of my new document indicating it needs to be synced to the cloud. The app never attempts to try syncing again regardless of how long I keep it awake. I check iCloud from my PC and the document is there as it should be. I try my iPhone and the document downloads as if everything is normal. Now I update a different document on the iPhone. It uploads the updates to the iCloud and I verify it by checking on my PC. I go to my iPad and the document that got "stuck" before tries to update again. Same problem occurs with it "hanging up". The new document never downloads from the cloud because the original document continues to have unresolved problems. I try turning the iCloud completely off including deleting the account from my device and deleting all the documents. I close all the apps down (double click and use the multitask bar) and soft reset (home and power) the iPad. When I turn iCloud back on, all the docs download except the two new ones. They are both gray and the status bar is hung up on the original problem document. The second updated document never starts its download because pages can't get past that first one. Now I go to my iPhone and it is suddenly acting the same way. Hours of frustration later and a hard reset (erase all data and settings from options) on both devices is the only resolution that seems to work. Two days later the cycle repeats.

Open letter to people who complain about not recei...

Dear fellow Nokia phone geeks,
Hi and how are you. Let me start by saying I mean no disrespect to JimmyIreland, who's open letter was thoughtful and fair, but I despise "open letters" because they are the work of individuals who think they speak for the group and assume (incorrectly) that anyone cares what they have to say.
The company, Nokia, puts out some of the best hardware on the market, including the best camera phone on the market, and an OS that, while much maligned, has some huge advantages over other systems. It's very stable, uses fewer resources, and ultimately demands less of it's hardware than any other smartphone OS.
In 10 months since the N8 was released it has had two complete firmware updates, one in the process and one soon to be released. Nokia was clear about the fact that Anna would be released for some vanilla variety phones in some countries by the end of August. They also said that other countries and variant phones would follow.
Even with this knowledge that Anna would be released by the end of August, dozens of people complained on these boards that Anna was not coming as promised pointing out that Elop was responsible for screwing you and that you are going to go right out and ditch your Nokia and buy an iPhone. Guess what, not only did the initial release come out by the end of August, it came out in the middle of August.
Nokia also told us that they could not predict exactly when each phone would be updated and that certain countries and variants would be forthcoming. Yet you complained that they should have released all the updates at once or that they should have an exact release schedule. That is unrealistic my friends.
Obviously if they were to release all of the updates at once, it would mean that everyone would have to wait for the single release and then, upon the release, everyone would have to deal with the technical support nightmare associated with such a worldwide release. Releasing a schedule would require that Nokia be able to fully control all of the variables and that again, they would have to make some folks wait to get the update until all of the variables could be controlled and a release schedule could be created.
You speculated that Microsoft and/or AT&T were the evil doers responsible for the fact that some of you do not have your update yet. You told the community that you were done with Nokia and that you would never buy another Nokia.
However, you're still here posting your complaints. And every time I visit this board and see new messages posted under the a heading about Anna updates, I click on the thread hoping to learn something new. Nope, there you are still posting your complaints, your speculation and your threats.
Thank-you because reading your posts is like watching a train-wreck in slow motion. I no-longer need waste my time watching reality TV because I am getting my fill here! However I ask you to do us a favor and go ahead and ditch your Nokia and pick up one of those Androids (because Google is so great at updating their phones) or iPhones (because Apple produces such great hardware).
All my Best,
cecampbell

terryowen wrote:
I purchased my N8 from Amazon who sold it to me with the promise of an update to Anna. Since new N8s are being sold with Anna, that seemed reasonable to me. However, the waiting around had exceeded my return window, so now I'm stuck and not very happy.
In my case, I really need the portrait keyboard and the camera update. If Nokia were to release them separately from Anna, or an independent software developer had created apps with the same functionality, then I wouldn't be complaining. I guess I could put the phone in a drawer until the update comes around to the US but I spent hundreds of dollars on this thing and oddly enough, I don't want to. I just want it to work as promised. And yes, Amazon bears some of the blame but so does Nokia.
I have had enough Android phones to not want another but seriously, Apple's hardware is as good as or better than Nokia (camera excepted) and for the money, why would I want to go through this yet again? I like my independence and no contracts but at some point, you start to rethink it.
Nokia makes awesome phones. Their software and customer service - not so much. As a software support person myself, I really do sympathize with them but as a consumer, I'm sick and tired of phones (not just Nokia) being rushed out with serious software flaws.That's one reason I got tired of Android, flashing my phone every other week got really old, even if it was fun in the beginning.
For almost five hundred dollars, I expect it to just work. That's not unreasonable, especially when the same hardware is being sold with the fixes I need. For not too much more cash, I could get the most popular smartphone on the planet (with an app store to match). As much as I like Nokia, the experience of owning one in the US is more and more of a drag. If they don't want us as customers, why not just stop selling us phones and promises?
Terry
Firstly IF Amazon gave you a promise of an update, Then I'm damn sure they didnt give a date, nor would they promise something like a portrait keyboard. If you really needed a keyboard like that why the heck firstly did you BUY it, and secondly why didnt you buy an E7 at least you can see the converstaion whilst using the keyboad part of the phone. Whilst the cam might not be a 12MP it is an 8MP cam and more than enough for most things, they are similar size and do simialr things only the E7 has the keyboard. When you buy soemthing you buy it for what it is, not what it could be. There is never any guarantees that an update either fully or in part can or will be availble in any particular country. that is the control of the carriers in that country
Also if new N8's were being sold with Anna obviously at the same time for you to compare them like you have in your statement, why didnt you buy one of them. You have been told you will get an update, but you will have to be patient. If you read any of the threads that started to talk about the portrait keyboard, you would see that many people didnt like it, that it was hard to use.
If you want information about the Update then RING NOKIA USA and ask them, dont continue to complain to other users. Only Nokia USA will be able to give any extra information, other than what skyee has said. And currently that is, that its still being worked on.

Open Letter to Palm Regarding the Palm Treo 755p

Dear Palm,
As a devoted Palm user for the past 15+ years, I have been praising the versatility, convenience and user friendly Palm hardware/software to my colleagues and family for as many years. As a result many have purchased Palm products and have come to rely upon them as much as I do.
Recently I finally gave in and took the leap to consolidate my multiple media devices (laptop: email, phone: calls, Palm TX:notes,passwords,video,books,spreadsheets,contacts,calendar,etc.) into one unit with the Palm Treo 755p. I HAVE NEVER BEEN SO DISAPOINTED IN A PALM PRODUCT! After transferring all of my info from my TX to my 755p, and activating the phone itself, I began the process of setting up my VersaMail account to enable me to sync my work email through the Exchange ActiveSync program. In typical Palm fashion, it was fairly easy to set up once I had obtained the necessary info from my IT department and I was soon getting my email in the Palm of my hand (pun intended). All was well! Or so it seemed...
Shortly after getting everything set up, I contacted my Dr. to set up an appointment later this month, and, in typical fashion, I opened my Palm Desktop Manager to update my calendar with the appointment so I could sync it up with my Palm during the next HotSync. After performing the HotSync, I realized that not only did the appointment NOT transfer from the Palm Desktop, ALL of my personal contacts and calendar events had been forced into my work email account!! I immediately became alarmed because I do not want my personal life (i.e. Dr. appointments, church activities, etc.) advertised to those whom I have granted rights to work on my work email account when requested to do so. I immediately sought out help from the Palm.com help forums and found that MANY people were experiencing the same problem. I performed all of the tricks that I could find (erasing everything, reloading software, hard resets, etc.) but no luck; I could not keep my personal information (contacts & calendar) in Palm Desktop and use my VersaMail for just that - MAIL. After researching further, I found that when using either the Exchange ActiveSync setup or the GetGood program, that the user is forced to surrender all options related to how the calendar and contacts are handled - DESPITE the options built into the program that indicate otherwise. I have since removed all email synchronization accounts from my 755p and have been attempting to re-establish the ability to successfully HotSync my calendar and contact information with the Palm Desktop Manager. I am also working with my IT department to see about the possibility of establishing a POP3 account for my work email - which in my opinion is a completely inferior option; in addition to being most likely unavailable despite the fact that many in the company of 60,000 employees are now facing the same problem with their own Palm Treo devices
- I now have a phone/PDA that does not do what it was advertised to do.
- I have lost my confidence and faith in Palm (this did not come lightly; I have been attempting to work through this issue for the past two weeks in all of my spare time).
- I am still unable to successfully HotSync my contact/calendar info with the Palm Desktop Manager (despite hard reset on the phone & no associated email accounts on the phone) & it does not indicate why (it does not revert to "do nothing" in the manager as it did previously).
- I have no way to check my work email account remotely.
- Unfortunately because of schedule limitations I do not have the time to sit on the phone with Palm Tech Support, I have been completely unsuccessful in launching the technical support chat program, and I have been unable to find any type of email address where I could express my concerns in a more professional manner, rather than airing this over a worldwide forum.
Does anyone have any advice, knowledge, fixes, hacks, etc. that can help? I really don't want to lose the investment (time and financial) I made in this upgrade, and I REALLY do NOT want to move over to the dark side (Blackberry).
Most of all, and scoff/call me old fashioned all you want, I do not want to give up on Palm. I still feel that they are a good company that cares about their customers and provides (for the most part) a quality product and I would prefer to give them the brand loyalty I have for the past years, and hopefully many to come.
This is my first time using this venue to communicate with Palm, I have selected to be notified if there is a reply to this message as I prefer not to leave my personal contact information in this open forum. I am looking forward to hearing from you [Palm] to see what can be done to address my concerns.
Sincerely,
Chad B.
Post relates to: Treo 755p (Sprint)

Ridius,
Success! Wow, what an endeavor! I had already tried using the HotSync troubleshooting before I turned to the forums so as I expected, I was unable to find a resolution there. Here's what I did next:
• Before using the Registry Fix utility, I exported all of my "good" files (memos, contacts, calendar, tasks) from my TX. I then wiped everything from the Treo 755p through another hard reset.
• Downloaded the Registry Fix utility, erased all existing profiles on my computer, re-downloaded the Palm Desktop Manager v6.2.2 and installed it over all existing Palm software on the computer
• Performed an initial HotSync and then tested each feature (contacts, memos, calendar, tasks) one at a time with a HotSync in between each one. Success!
• I then went through and instead of loading the profile from my TX, I obtained the most up to date software versions of the most often used additional programs and loaded each one, one by one & performing a successful HotSync each time before moving on to the next.:
o MegaLauncher v6.44
o Agendus for Palm OS Standard Edition v12.04
o Documents To Go v8.002
o CacheMate v4.1.2
o A new-to-me program called Passwords Plus v1.006 since my old "Secret" program was obsolete and I could not find an updated version.
o MiniTones 0.1b (for Palm OS)- just found this a few days ago and it is the greatest for using MP3's on your SD card for ringers, plus its free!
o I was unable to find an updated version of Big Clock and I refrained from loading the previous versions after reading that it has been known to cause crashes on newer Palm OS. (darn! The price was right; free, and it was an excellent program too!)
So far I have been able to perform successful HotSync’s every time with only one consistent error each time (even before the additional programs were loaded):
"Backed up some files successfully to Treo 755p's Backup folder
•Duration: 7.6 seconds
•Failed to backup 1 file(s)
•PmTraceDatabase
•Protocol Error: Handheld file could not be opened. (4004)
•SYNCERR_FILE_NOT_OPEN"
Any ideas here?
I have not yet attempted to do anything with my work computer yet, it will take a while to get the IT department to update Palm Desktop Manager to v6.2.2 on the company servers and I feel this was one of many critical updates leading to the fix that ultimately resolved my problem.
All in all, this experience & working with you has renewed much of my faith in Palm – I am only hoping that I can find similar success with the one issue that started all of this (i.e. upgrade to a all-in-one device, time/financial investment, 2+ weeks of troubleshooting & wasted effort, etc.); the need to keep my personal calendar/contact info OUT of my company email/files, while at the same time having the ability to use the Exchange ActiveSync program to view my work email only. Most likely this will require a lot more finger crossing and outcry from the public. For the sake of myself, the many other users of the Palm Treo 755p within my company of 60,000 and those going through the same issue all over the world, I hope that the wait is not too long.
Most of all, I want to thank you for your assistance, kindness, and dedication to providing exceptional service to me and the thousands of others that you have helped directly & indirectly through this and other threads. Whether or not you are able to help me with resolving the last HotSync issue listed above or not, you have been nothing short of amazing and will have my continued vote of confidence in your abilities. I can only hope that those current leaders within the Palm organization will take the time to review this and so many other threads that you have participated in to see what a quality employee you are, so that your talents can be put to use in leading others to follow in your footsteps.
Sincerely,
Chad B.
Message Edited by Erevu on 02-03-2008 12:01 AM

An Open Letter To Mark Hurd

Hi Mark,
I’m an HP customer. One who really loved her convenient, manageable, cute, personal HP printer/scanner/copier until it suddenly stopped functioning. This letter is not to fault your products. Rather it’s your policies I have issue with.
Your tagline is something about making the computer personal again, but your service has felt anything but personal. Upon realizing I had a printer malfunction, I tried to figure out online what might be wrong by going through your troubleshooting manual. No dice. I couldn’t find anything about an “E” appearing where numbers should be. I assumed it meant “Error”, but not being tech savvy, I instantly doubted myself and thought, Well, what if it means Empty? What then? Could it be that simple? Ugh, I need help.
So I decided to pick up the phone and call customer service where I was patched through to a representative after about 10 minutes with an automated system. This man, who refused to give me his ID number saying that it was against company policy to release such information, spent more time taking more of the same basic information only to tell me that my warranty has expired and that if I wanted to talk to anyone, it would cost me $34.99.
This astounded me. We had not even gotten to what the problem might be. My mind raced, Am I really going to pay someone $34.99 for them to tell me that I need to replace a cartridge? I tried to explain this dilemma to him, but was getting nowhere so I asked to speak with his supervisor. I was then informed that supervisors are reserved only for customers whose products are still under warranty. This, too, felt counterintuitive. Why would I need a warranty to talk to a supervisor? I talk to supervisors for companies who never gave me a warranty in the first place, I thought. He said I could email in my problem at no charge, but I wanted to talk through the problem with someone in a reasonable amount of time. Not write down word for word, blinking light by blinking light, button by button what was going on and then never know whether I’ll get a response (although it looks like that’s where I ended up anyway…touche, Mark) or whether my explanation was coherent. I explained to the man that I wasn’t paying any amount of money to talk to someone about my problem and that I was willing to remain on the line until he was able to figure out a way to help me. That is his job, right? To help me fix a problem? I wanted to give him an opportunity to be a problem solver. I needed help, plain and simple. Just someone to talk to.
Well, he hung up on me. Said I was a waste of his time. So I tweeted about it. For all the HP accounts on Twitter, one guy responded to me. He was very nice and at least attempted to be helpful. Wouldn’t you know it, he was in marketing, not customer service. I gave him my phone number and my email and two weeks (two weeks!) later I received a phone call from a Mr. Dan Finn from the executive office. I thought, Whew! Finally, the executive office will know what to do. And they’ll be a lot more invested in my satisfaction as a customer. I couldn’t wait to talk to Dan. After a few missed calls and bad timing, Dan and I finally connected.
In my dreams, this is what Dan said, “I understand what you’re saying, let’s see if we can’t get someone to talk to you. I’m sorry you’ve had an unpleasant experience so far, and rather than just TELL you how sorry I am and how much HP values you as a customer the way everyone else has, I’m going to prove it to you and try to help you fix your problem. If it’s a quick fix there’ll be no problem, but it’s possible that it’s a bigger problem and then we can talk about the cost of any repairs. I’ll stay on the line while I patch you through to a technician so the three of us can talk this through and I'll make sure you get taken care of.”
In reality, this is what Dan said, “You can pay $34.99 to talk to a technician or you can chat online or email. Ma’am it’s stated pretty clearly on the warranty. I mean, your product was purchased in 2005. So your warranty’s been expired for a while now.” Don’t get me wrong, Dan was a nice guy. He was just doing his job, much like customer service representative #1 from the first call (except CSR#1 did get a little sassy and, oh yeah, he hung up the phone on me). When I asked if I could write you a letter to advise on how flawed I feel your customer service policy is, he gave me the address to his office where he promised to consider my thoughts, file away my letter to a place where it would never see the light of day and you certainly would never be bothered with it. Well played, Mark. You train them well. So I decided to post this somewhere where whether or not you see it, certainly other potential and current customers will.
Let me ask you something: Am I an HP customer as long as I own an HP product, or only as long as that product is under warranty? Just because you can no longer assure me that the product I paid for will function properly, does that mean that I’m no longer deserving your help? When was it ever a good business plan to LIMIT customer service? If that ever worked at some point in history, you're sadly behind the curve in realizing it's not going to fly today. That doesn’t sound like you want to keep things really personal. Not one bit. I’d love to have been a fly on the wall at whatever meeting that decision was made at:
Suit #1: So, now that we’ve got the terms of this warranty written up, what do we do if a customer needs something after it expires?
Mark Hurd: Screw ‘em.
What really gets me is that I’m willing to pay to have it repaired! I understand nothing lasts forever and sometimes things go wrong and need to be fixed. If you would just let someone talk to me about my problem long enough to figure out what’s going on, I’d pay someone to fix it. But pay someone to tell them what my problem is? That doesn’t sound right to me. Does it sound right to you? Don’t help your customers because it's an opportunity to squeeze more money from them, help them because you have pride in the quality of the products you sell. I’m really sad, not only because this is the #2 most frustrating situation I’ve had behind getting cable installed (they finally came) but also because I LOVED your product, and now I can no longer use it and I have no idea why.
It crossed my mind that this is all a ploy to just get me to never fix the old product and buy a brand spankin’ new HP printer, I’m sorry, Mark, but if that's the case, you’ve failed. Because after this experience I have no intention of ever purchasing another HP product now that I know how very little you value your customers. This is a dangerous policy you’ve got here, Mark. Customer loyalty is so important. Especially now, I’d say it’s critical to a company’s survival in these tough economic times. I urge you to reconsider your current policy when it comes to your customers. Either that, or create a new advertising campaign. I’m dying to know: What exactly about HP is making the computer personal again? If you read this, that question is not rhetorical. Please let me know. Call your executive office, Dan will know how to reach me.
These kinds of bad practices lead to bad PR. If you don’t want bad publicity, do the right thing and be good to your customers.
Thanks and best,
Rebecca

Restrict them from using? But why? Just because they were being objective, and thus didn't quite agree with your opinion? Besides, i believe it is because of the HP employees taking up their personal time to help resolve other customers' issue for free and nothing else in return, that the forum has been as helpful as it has been so far. Without us, there'll just be more questions, not many answers and more rants and frustration-venting.
Message Edited by DexterM on 02-26-2009 03:45 AM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

"You are about to open:" message... sometimes...

Hello,
I am an intranet developer working with Sharepoint 2010. We have decided to switch to PDFs for our documentation for several reasons. All was going well until our users updated to the newest version of Adobe Reader. Prior to the change, when a user opened a PDF, it opened in the browser.
Since the update, opening a PDF from the Search Results screen (and only from the search results screen) opens Adobe Reader outside of the browser and prompts the user with...
"You are about to open:
Document Title.pdf
From: <our intranet site>
Tip: When finished with the file, you can check it in using the "SharePoint/Office 365 Server" option in the File menu".
So, some oddities with this. This only happens when using IE (Chrome and Firefox opens them as normal)... the problem happens with both IE 8 and IE 10. Also, if you right-click on the link and select "Open", it opens in the browser (as it used to). You can also ctrl+click and they will open in a new browser tab.
I would like to get this back to simply opening within IE without the prompts. Soooooo.... tough one, I know... but I'm hoping someone can help!
Thanks.

ace9001000 wrote:
so you mean i can get stuf like minecraft and note wothy with out it hurting my mac
You've already been told that the message you got is a standard feature of Lion, so stop worrying about it.

I reacenty just got a mac book pro and i want to downloads a software for the internet {noteworthy }and when I say open software it says WARNING THIS A PRODUT THAT YOU ARE ABOUT TO OPEN FROM THE INTERNET I'm not sure if that means that i will jail break

i recenty got a mac and i want to dowloand note worthy frow the internet but when i want to open it it says WARINIG THIS A SOFTWARE THAT YOU ARE ABOUT TO OPEN FROM THE INTERNET me quetion is will this jail break my mac and if so how will this efect me

ace9001000 wrote:
so you mean i can get stuf like minecraft and note wothy with out it hurting my mac
You've already been told that the message you got is a standard feature of Lion, so stop worrying about it.

"FF is already running, but is not responding. To open a new window, you must first close existing FF, or restart your system. So have to use Int Exp Would like to talk about this, but always get the results that support is closed

I prefer using Firefox, and do all the time. However, this used to happen occasionally, then go away. Now it is happening all the time.
If I try to enter aol email, I receive the message: "Firefox is already running, but is not responding. To open a new window, you must first close the existing FF process, or restart your system.
And I can find no way to close it when that happens.
Would really like to have this solved. Do not believe it is a computer or internet problem - just had my computer repaired because of a faulty disc drive. It is a three year old Dell, with Windows XP

See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
*https://support.mozilla.com/kb/Firefox+hangs
* http://kb.mozillazine.org/Profile_in_use
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding

OPEN LETTER TO NOKIA: Fix Bugs Now or We're Ditchi...

Dear Nokia
After many years struggling with Windows Mobile's constant bugs that Microsoft are reknowned for, I finally bit the bullet and bought an E71 made by the king of mobile phone manufacturers... or so I thought... Nokia.
I have been utterly astonished and devastated by the number of extremely obvious bugs with this device and am shocked beyond belief that Nokia is allowing itself to tarnish its own previously good brand image by putting out untested phones with software that seems to have been written by a 12 year old boy as his first project.
I have tried posting the issues on these groups, but no solution. 'Wait for a firmware update', or 'hard reset your phone and lose all your hours worth of customisations', seem to be the standard replies. I have emailed your support, who cannot even read and send irrelevant replies. It is no wonder the bugs do not make it past them and get forwarded to you, and therefore no wonder you are not fixing them.
Worse still some of these bugs go back to phones before the Eseries according to my Google searches. You have knowingly carried forward bugs from old phones to new flagship ones. It is utterly unbelievable.
This is an open letter asking you to resolve the following bugs within 30 days via a Firmware update for the E71, or I will be returning my Nokia E71 under the UK Sale of Goods Act 1979 as it is "not fit for the intended purpose" (such as making a simple Bluetooth call or using WiFi), and "not of satisfactory quality". I urge other users to also return their Nokias if they are forced to endure such bugs beyond 30 days of this notice.
Here are the bugs I am experiencing, which I have seen multiple other users report, and I am sure other users will reply to my open letter confirming they will also be abandoning the Nokia brand in favour of something more reliable.
1) Bluetooth Disconnects - see http://tinyurl.com/3q9hmk
Excerpt: "My headset (Plantronics Voyager 510) disconnects every 10 seconds, then reconnects, then disconnects, then... I can leave them just inches from each other and they'll go through this strange dance.
Furthermore you cannot answer an Internet VoIP call using the headset's answer button, but CAN answer a cell call.
Then I get in my car (JVC KD-BT1) and make a call, and 2 minutes into every call the Bluetooth connection is dropped and the call transfers to the handset. Very dangerous."
2) WLAN Ghost Access Points and clunky behaviour
The WiFi integration is a mess. There are so many different ways to connect, via WLAN scanner, via Tools, via Internet Phone, and the outcome is that even though you are only within one access point, multiple access points get created. E.g. if I connect to 'WiFi' and define an access point, if I later connect via a different route, I get a ghost access point 'WiFi(01)'. Do this for a week or so at home and you end up with these access points:
WiFi
WiFi(01)
WiFi(02)
WiFi(03) and so on...
Try to delete one of them, and all 4 disappear. Experiment too much further and try to tidy up, and suddenly anything to do with WLAN access slows the phone down 1000%:
- Click WLAN Scan and the Home Screen freezes for 3 minutes
- Try to enter Internet Phone and the status bar freezes
- Try to connect to Email and it fails to ask for an access point and just gives up
Then you have to work out how to restore WiFi(01)... etc. to how they were before, and only then does the freezing stop.
Hard reset is not a solution - it just happens again before long. I have better things to do with my life than constantly configure my phone settings after each hard reset.
3) View Interrupted Downloads, if only I could - see http://tinyurl.com/6jeuvt
After a failed download, every time I reboot the phone or close Web, the phone asks 'View interrupted downloads?'. If I click yes, it just takes me to the Bookmarks. There is no 'Downloads' option in Web's Options menu in the E71. It is impossible to make this annoying popup go away. Unless you hard reset and lose all your settings and data.
4) A2DP is always on - see http://tinyurl.com/5nat3r
Excerpt: "I get in the car and the phone connects to my JVC KD-BT5 stereo. All audio is again routed through the stereo's A2DP source. But if I listen to the radio, I don't hear the phone audio, and again miss out on SMS alerts and more!
This is the only A2DP phone I know that doesn't let you choose whether each Bluetooth headset is also a 'Bluetooth Audio Device'! Even Windows Mobile had a checkbox for that!!"
5) Diabolical Camera Quality
The camera quality is appalling. The amount of grain must be a bug. Nokia will lose sales on this compared to the Blackberry Bold which has a lower-res yet better quality camera. Also AutoFocus should be Auto (!) not require pressing the 't' key.
When I try to find a repair centre at http://www.apps.nokia.co.uk/clubnokiaservice/ your website is down. Even the link to find a solution is bugged!
I am amazed that some of these bugs relate to older Nokia phones like no. 3 and that a customer has to go to these lengths to try to get Nokia's programmers' attention.
If other users agree, they will reply here and let Nokia know.
Yours frustratedly,
A new (soon to be ex-) Nokia customer
Message Edited by nokkyear on 13-Sep-2008 05:22 PM

I have no comments regarding the above issues, but have a few of my own. I know some 'features' with some of the phones are hard to distinguish from 'bugs', so I'll just list a few glitches I feel are obvious bugs. My phone is the Finnish version of E71-1.
The e-mail hardware shortcut button on my E71-1 is giving me the "Feature not available. Reverting to default setting" error if the button is set to open up the Create New E-mail screen when held down for a second or two. All other settings that can be set-up in the Mode Settings work normally. Note that the default action *is* to open up the Create New E-mail screen when the button is held down. Hard reset doesn't help.
In the Gallery if I rotate a picture that I've for example shot in portrait orientation (E71 has a landscape screen), the new orientation doesn't get saved. After exiting the image viewer the image has reverted to it's original orientation. As-is, the feature doesn't make sense to me at the moment. This is quite an old 'feature' dating back to the E61 at least.
Connecting my Motorola HT820 A2DP-compatible stereo headset to my E71 is giving me grief. The audio keeps cutting off even though I keep my cellphone in my shirt pocket. To be exact, for some peculiar reason the phone either pauses the music or goes fast forward if I have my hand between the headset's receiver and the phone. After doing so, occasionally the pitch of the music has hightened, like an LP playing too fast on the turntable. Listening to music while keeping the phone at the opposite side of my body to the bluetooth headset is nearly impossible, because my own body mass is apparently enough to block the signal (I'm 80kg, 185cm). I've had no problems with connecting to other A2DP media players (e.g. Palm TX PDA, Bluetooth 1.2) to my headset.
The video camera's zoom is still jerky (a bug with my ex-E61i) and the jerkiness gets recorded to the video file. Last time I tried recording video I found out that the phone had lost about one minute from the beginning of the recording. I'm getting a feeling that the E71 is underpowered for these kinds of tasks - but is it really?
I have some old programs and themes that I used in my previous phone the E61i in my 2GB memory card. After inserting the memory card to my new E71 and starting the phone up, it tries to install the applications to the new system. The installing fails, but this isn't really the problem. The problem is that the phone suggests installing all the remaining "untrusted" programs manually, and even after successfully doing just that, the phone still attempts to install the new software after every single reset. To "clean up" the memory card of the remnant software and files that cause this behavior I had to search around the net for in-depth knowledge about the Symbian filesystem and folder structure. Asking the help desk about the problem only results to such answers as: "Do a hard reset." "Don't fiddle with the memory card folders." "Format the memory card and your phone."
All I need is the phone to tell which files are causing the problems, or the ability to simply turn off the automatic installer at startup. The worst kind of error messages are the kinds that don't help at all.
Message Edited by kvirtanen on 13-Sep-2008 09:22 PM
kvirtanen.deviantart.com

My MacBook Pro SAD experience: MUST READ if you are about to get 1.

Things to clarify at the beginning:
1. im not an english native speaker so try not be too picky for my language.
2. im not a mac hater and i've own a powerbook 17 1.5g as well as a iMac G5
Here we go:
1. I've spent £2000+ to get my top spec MacBook Pro (2.16/2G/7200rpm) so i'm kinda expecting for a super computer, am i wrong?
2. My first unit failed me on the 4th day of purchase, after I spend 2 entire days to load all the software up, immigrate all my emails and academic papers from my SONY FE11s, it failed. The system won't start up and i can't even see the Apple logo after press the power button. I bring it to Regent Street Apple Store, and the genius told me that it is because my DVD is stucked inside and the MacBook pro iS KEEP READING it instead of the Hard drive.
Then we tried holding C, Mouse Button, F12, Eject, reset PRAM, PMU and the disc just woudn't came out (a standard dvd). Then they said they'll crack the machine open to get the disc out and they'll give me a brand new replacement right away. ( You can see how stupid is MacBook Pro's firmware designed, even it IS the disc's faul, it should be able to skip reading it after say 30 seconds or so and go straight on to the harddisc right? )
The genius said that they will give me a call once they managed to get the thing booted and transfer the original data to my new MBP. The next day i get a call, saying that all the HARDDISC DATA was "destoried" and "Unrecoverable"... and I've default my FE11S sony and put it on eBay. so i don't manage to keep a copy of my files.
3. Heat issue.
No matter what people tell you, don't believe it. go to any apple store in the afternoon or evening while their display machines have been running for several hours. touch the bottom of the screen and the body. It burns your finger. Now i'm using my macbook pro on iCurve (which hangs the mbp in the middle of the air and make a perfect cooling condition) and the room temp is around 15c. The machine is still EXTERMELY HOT even i just use it to browse web for 30 minutes. I did not dare to touch the bottom of the screen (where the MacBook Pro words are displayed), and it will be a GREAT PAIN if you insist to touch that thing for over 2 seconds and want to DEMONOSTRATE it is safe.
4. Stability
Yes i know we Mac users always teasing around with Windows Bluescreens, but the macbook pro i've got in hand hangs every one or two days AND without famous "four langauge error message". It just hangs there like a overclocked PC! i'll have to hold the powerbutton and get it shut.
5. Memory consumption
Rosetta is one of the biggest fat lie that apple have made. without 2 gig ram don't dream to use over 2 ppc programmes at the same time.. just let me show you something ( yes i was watching a live tv show in safari hence the cpu and memory consumption, but that is still far more than i will expect ) 22mb LEFT with ONE PPC programme on ... I only notice this because i was trying to mount a disc image and failed with error msg "too many applications running"? is it too many for a £2000+ coreduo and 2g ram laptop? take a look at the screen shot and judge it yourself.
With the great pile of "INACTIVE MEMORY", i really start to doubt the ability that mac os x tiger handels the memories. After the screen shot i've shut down all the running applications, then i switched the activity monitor back on, guess what, i only get less than 200 mb free memory, the rest are still inactive or locked up....
CONCLUSION:
Yes the macbook pro is superbly fast, espcially after i got my aperture 1.1 upgrade on it and compare with my powerbook running version 1.0. yes it opens itunes in 2 seconds and make me feel like i was merely maximize the window from hiding. BUT HEY... this computer cost me over £2000 (that's about $30000?) and it's a laptop that you can't leave it on your lap, a macintosh that is not as stable as a windows server 2003 (that's wat i got on my only pc , im a geek and i own a pile of different computers). i didn't want to mention the whine and other famous bugs because that's not an issue to a geek whos room is filled with eletronic noises and i use wired connection for maximum speed so my airport wont drop.
but i'd rather send my powerbook 17 to daystar and get a 2.0 G powerg4 upgrade if i have a second chance.
over.

You misunderstand the memory management scheme and misinterpret the display you're seeing.
To start with, free memory is wasted memory. Once some disk contents have been brought in, it is wasteful to discard that data just to make the RAM that it occupied "free." Inactive memory is memory that is not currently used, can be given to an application that needs it without doing any disk I/O (or used as a destination for reading disk content) but which currently holds disk data that might be useful in the future. I.e., it's file content of some sort.
To get a better idea of how Mac OS X manages RAM and how to interpret the Activity Monitory dispaly, see this tech note: Mac OS X: Reading system memory usage in Activity Monitor.
Rosetta is indeed memory hungry, but it's an interim solution. With 2 GB of RAM installed, you can run a lot of applications with alacrity.
Lastly, your Safari, an Intel-native application, is currently using 2 GB. This is a known issue with Safari, though it seems to me that it has gotten better since 2.0.3 was released in 10.4.6. Still, it's a bit of a memory hog, to be sure. Now that Firefox, Camino and Seamonkey are all available in Universal (Intel native) forms, you have alternatives. Firefox seems a lot more parsimonious when it comes to RAM.
Randall Schulz

Hello..i use firefox 4 beta 05..my question is..why when i open let's say 6 tabs..my windows show that i have 6 instancies of firefox instead of one like it does with firefox 3.6? thanks

hello..i use firefox 4 beta 05..my question is..why when i open let's say 6 tabs..my windows show that i have 6 instancies of firefox instead of one like it does with firefox 3.6? thanks
maybe i am saying it wrong..when i press alt+tab there is only one firefox open..but in windows 7 in the taskbar..every tab open..appears as another window open

If you are referring to taskbar previews, you can turn them off by modifying a hidden preference.
# Type '''about:config''' into the location bar and press enter
# Accept the warning message that appears, you will be taken to a list of preferences
# In the filter box type '''previews'''
# Double-click on the preference browser.taskbar.previews.enable to change its value to '''false'''

Open Letter to Tim Buntel

Sorry for the "spammy" post, but I am hoping someone from
Adobe will notice:
http://techfeed.net/blog/index.cfm/2007/8/22/Open-Letter-to-Tim-Buntel
The basic idea of the letter, is that I feel Adobe could do a
LOT more to market ColdFusion, and I give a lot of ideas.

re: I DO have an
"I'm alright Jack" attitude because I do not have any
particular loyalty to
CF.
And as I say "I" disagree with that attitude. I like CF and I
don't want to
be forced into using something that is less productive or
less fun to use.
So "I" think we should get behind it and not adopt an
attitude like yours.
Thats my thinking.
You talk like having an attitude like mine is inflexible and
somehow
prohibits me from moving on and learning another language -
you are wrong,
it is more about at which point I want to "give in" and make
such a move.
re: The simple fact of the matter is that
> when CF is no longer viable, I am not going to cry about
it, I am going to
> switch to whatever gets the job done at the time
Talking in general terms from the perspective of web
developers in general -
CF already is not viable. For me personally, it IS still
viable. I choose to
"cry about it" rather than accept it - it's not about
loyalty, its about
wanting to keep a good tool alive and not getting forced into
ditching it if
at all possible.
re: ANY steadfast loyalty to a programming language is
detrimental to
> your career and to your thought process.
Yes, of course. But thats not what is happening and its wrong
to view this
in those terms.
"tclaremont" <[email protected]> wrote in
message
news:[email protected]...
> Wrong attitude? How can you assess my attitude without
knowing my
> objective ?!?!
>
> My point to you is that once you get some experience in
programming you
> will
> realize that ANY steadfast loyalty to a programming
language is
> detrimental to
> your career and to your thought process.
>
> YOU need to be flexible...not ColdFusion. YOU need to
know how to do this,
> that and the other thing... not ColdFusion. YOUR loyalty
is to yourself
> and
> your customers... not to ColdFusion. If you have a job
that requires
> functions
> and capabilities that CF cannot provide, YOU need to
change to another
> platform...not beg/wait for Adobe to change ColdFusion.
You keep implying
> that
> CF needs to change or improve or go open source. The
real story is that if
> YOU
> need the things that CF does not provide, then YOU need
to change...not
> ColdFusion.
>
> ColdFusion is what it is. If it does not work for you,
then move along to
> another platform. If CF thrives, great. If it dies, use
something else. We
> aren't talking about abandoning a litter of puppies
here. There is no
> benefit
> in boasting some artificial loyalty to a mere
programming platform. There
> is no
> shame in moving on to another platform.
>
> It ain't rocket science.
>
> You keep accusing people like me of having my head in
the sand. I DO have
> an
> "I'm alright Jack" attitude because I do not have any
particular loyalty
> to CF.
> THAT is what makes me alright. Right now, CF flat out
works for me. There
> is NO
> incentive for me to change environments. The simple fact
of the matter is
> that
> when CF is no longer viable, I am not going to cry about
it, I am going to
> switch to whatever gets the job done at the time.
>
> The people with the skewed attitude are the ones that
think they need
> ColdFusion more than ColdFusion needs them.
>
>
>

Open letter to the top management.

Open letter to the top management Dear Sirs, I bought my BB 9790 four months ago. I really like its design, its QWERTY keyboard, its interface., its features ... but in the opposite direction, I have had problems with the battery, synchronization with Outlook, I can't to implement Skype,... I thought: a Z10?. I'm sorry but I don't like the design absolutely nothing. Where is the QWERTY keyboard?. Now it's tactile. The design is rectangular like the vast majority of SmallPhones. BlackBerry was different, unique, special but the Z10 has lost its essence. . Why high technology is at odds with elegance? Why high technology is at odds with beauty? Sirs, I'm sorry, but your Z10 is not an Blackberry. BlackBerry company has sold its soul with this design. For the near future, I suggest you a new trademark and a new logo ... I'm sorry for being so sincere and express my own opinion about this important matter.. Thank you very much for your time and attention. Yours sincerely,

I have a good idea...Why don't you post this on your Facebook status and leave this forum for the people who have real needs to get problems resolved?
Signed,
Top Management

Open letter to adobe: What future for Fireworks?

Open letter to adobe: What future for Fireworks?
Hello, My name is Fred and I'm a Fireworks user since ever.
I prefer to warn you about my complete addiction to this software.
There's many discussions on this forum and others, on how you deal with Fireworks "improvements". Some say that you are in the process of discontinuing this program, others of a possible resale ... I even read some arguments about switching to Creative Commons license.
All this is the literal translation of a sincere concern!
Can you give us some answers on the future of Fireworks?
I think our community is quite alive and active, so I hope that you'll respond in a clear, fast answer.
Thank you in advance.
If I made huge mistakes of spelling and grammar, I apologize.
English is not my language.

From the looks of it, the writing is already on the wall. I own a Creative Cloud subscription and one of the main benefits touted for the Creative Cloud is regular updates and bug fixes. And every other app like Dreamweaver, Photoshop, Illustrator, Indesign, Bridge, Lightroom, the Edge Tools, etc. have seen multiple nice updates as part of the Creative Cloud subscription which has made me a big fan of Creative Cloud.
All except for Fireworks.
Not a single update or bug fix has occured for Fireworks in Creative Cloud. Even for the simplest of things. I have reported typos in Fireworks that still have not been fixed. In fact, I think the only app in Creative Cloud that has not been updated is Fireworks.
So like I said, it seems the writing is on the wall. It's a shame too because even with its lack of care, it works phenomenally well for designing user interfaces. But now others are starting to catch up and people seem to be switching to alternatives because Fireworks appears to be a dead end.
Without Fireworks, Adobe doesn't have a single UI design app in their portfolio and in particular it seems lots of UI designers are jumping ship now from Adobe to Bohemian Coding and their Sketch app. I'm dumbfounded that Adobe has allowed this to happen.
From what I understand, the Sketch app is created by just two people which makes the inability to keep Fireworks updated all the more baffling.

Open letter to Apple and MPAA

An Open Letter to Apple and the MPAA
I have been an “Apple fanboy” since 1989 when my father first brought home a Mac IIx. I’ve also always believed in paying for things you consume. An addendum to that is I also believe that those you buy from should be honest and treat their paying customers like they want repeat business.
The Apple TV and the “airplay” feature has caused me more pain than it is worth. In many instances it has failed me to a level that makes me want to never watch a movie again. I buy every single piece of music or video I watch, and yet the MPAA and Apple continues to treat me like a pirate. I ask, why should I not just become a pirate?
I work at a great job. My time is worth $60/ an hour. So when I waste an hour trying to airplay movies from my iPod Touch to my Apple TV in an internet outage only to find out Apple assumes I am a thief and says my previously authorized Apple TV is “not authorized,” it is frustrating to the highest degree. You cost me 60 dollars in time because you are worried about someone stealing $10? In every day life, that is called a horrible human being.
I expect my media to work on VHS standards. By that I mean, I should be able to pack up my Apple TV and my iPod, go to a friends house that doesn’t have internet, and be able to play on their TV. If you cannot deliver that to me, you are a waste of my time and I will seek entertainment elsewhere. It makes me extremely upset that I bought the movies thinking it would work in these situations. Instead, I am fumbling with the remote and others are laughing that Apple isn’t so great. It won't even let me stream a DVD from my iMac in an internet outage!
It is bad business to tick off your paying customers because you are worried about poor people that can’t afford $10-20. To me, the convenience of buying from iTunes was well worth the money in time savings. I don’t have to worry about backup and can download anywhere. That is far more valuable than pirating. Yet, you still restrict what I can do. That type of business mentality deserves to be punished harshly. I now understand why people pirate, and hope they pirate to the extent that you all lose your jobs and the movie industry is no more. Video games are better anyway, and that industry (except EA) knows how to treat its paying customers.
My only beef with Apple is not explicitly saying this when I purchased. I assumed it worked like a physical copy in that I can play it where and when I want. Apple, I love what you guys stand for and place great trust in you to fight these big media companies that want to deliver as little as possible for as much as possible. Until you fix the movie streaming, I am not going to buy any movies on iTunes.

These are user to user technical support forums, what is your technical support question?

Open Letter to Palm: You're about to lose a customer

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