Open Qty and Delivered Qty remains same even after Return

Question

Hello
After making return, the open qty remains the same and its not reflecting the return qty.
for e.g.
I have made a Sale Order of 100 qty
I delivered 20
In sales order my Delivered Qty is 20 and Open qty is 80
Now I made a Return of above 20 Qty
But after that the Order is still showing Delivered 20 and Open Qty 80
The Open qty should be 0 at this stage.
Regards
Indrajit

Answer 1

Hi Indrajit ,
Your doubt is genuine .
The Open quantity of SALES ORDER , at item level (row) does not increase by returning the goods.
Once you have delivered the goods it will reduced from the Open quantity .
.You have to create a new Sales Order for further Open quantity
Thanks
Ashish