Opening SQL Server Management Studio causes server to freeze - mouse stops working

 I have a virtual server running Windows Server 2012 with SQL Server 2012 on it.  Recently I went to open SSMS and it caused the entire server to freeze.  I can't click on anything- nothing in SSMS, on my desktop, my taskbar, or anywhere else. 
All I can do is close the remote desktop window, log in as a different user and restart the server to get it to unfreeze.  I found that I can use keyboard arrows for basic navigation within SSMS and the Enter key to Connect to the database but that's
it.  I've tried uninstalling and reinstalling the software with no luck.  Event Viewer doesn't log any errors.
We use this server for GIS data so ESRI's ArcSDE programs are also running on the machine- they are acting buggy for some users but not others.  I don't know if this is related.  We've also been having issues with the backups from vRanger which
have caused random server crashes.  Our Server/Network Admin has temporarily disabled backups.  I'm afraid the instability has messed something up at a deeper level but I don't know where to start looking.  Any advice would be appreciated.
Christina

The GIS people have wanted to have all their software running directly on the server, including SSMS, based on recommendations from their ESRI consultant.  I will ask again why this is necessary.
No matter what the consultant says, you can always connect to the server from another machine. (Unless the instance is configured to not accept remote connections.)
While waiting for the server admin to increase the memory of the VM, you can connect to the server with SQLCMD from the command line and issue these commands:
EXEC sp_configure 'max server memory', 2000
RECONFIGURE
go
This restricts how much memory SQL Server can consume, and you should now be able to run SSMS on the server. The performance of SQL Server may suffer, though.
When you get more memory, run the commands above again, but with 6000 instead of 2000.
Erland Sommarskog, SQL Server MVP, [email protected]

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