Openreach Disconnected Line and then Wouldn't Reco...

I've been experiencing problems with disconnects and slow connection on BT Infinity.
An Openreach engineer visited my home this morning. He tested my line and identified two faults. He was able to demonstrate that these faults were caused by the connection between the fibre cabinet and my telephone line (he was able to demonstrate this by disconnecting the fibre completely - the faults disappeared when he did this). He also mentioned that one of his colleagues had told him that there were “problems with fibre in Fillongley”.
He left my home promising to reconnect the fibre and to notify Openreach that a Broadband engineer was needed to resolve the problem. Since he left, I’ve received no call from him and the broadband has not reconnected – so I’m now completely without service.
I've been onto BT all day trying to get this solved. They tell me that engineer couldn't reconnect the line because he wasn't a broadband engineer and isn't qualified to do so - if that's the case, then how come he was qualified to DISCONNECT it? And why didn't he explain to me that I'd be without service.
These hopeless jobsworths say that they'll send a broadband engineer out tomorrow to look a the problem, but the situation's ridiculous - I've gone from having a slow line to no line because the guy who disconnected it for testing isn't qualified to reconnect it.

kevraff wrote:
(he was able to demonstrate this by disconnecting the fibre completely - the faults disappeared when he did this).
If it was disconnected, how could you tell the faults disappeared?
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was on a share plan with my wife and my brother, and I would pay the bill each
month which was about $160 for the three of us each month. I never missed one
single payment. Well the 3 of us decided to switch to
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number switched without a problem. However, my wife, who’s number was from a
different region could not be switched, we needed to get her a new number.
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the next bill and would have to pay that and should be done.
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came, and on it is the full balance of $160 due March 10th. I question this and
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me to look at the billing date. The cycle was from January 15th to
February 15th on the bill that is due by March 10th. Well
we switched phones on February 22nd, so it made sense to me that
this bill didn’t reflect the few days of February 16- 22nd but
rather the previous full month from January 15th up until February 15th.
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be done with it all. I mean we’re in the beginning of March now and haven’t used
the phones since February 22nd, and they’re all disconnected now,
why not? They told me unfortunately no, I had to pay this whole bill first and
then wait for the next bill cycle to come available which wouldn’t happen until after
March 10th for that last billing cycle which would reflect those few days of, Feb 16- Feb. 22nd.
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days or so. I said that’s too bad I can’t
just pay the whole thing now but oh well; we’ll do it your way. I guess I’ll just
go online in a few days and pay it and
then come the next bill cycle (which doesn’t go out until March 10th)
we’ll go online about that and pay the rest; just a few dollars per line.
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the line, as you've done, you lose service to your online bill pay and accounts online so you
will have to call us to pay. I’m thinking aww man, another inconvenience, but
oh well, I’ll do what I have to do and call back twice to get these bills paid.
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one of their centers was down). She apologized for the delay, took my payment,
and said when that last bill gets generated here in a few days (March 11th that shows usage from Feb 15th to March 15th, but will only reflect the few days I used the phones in that cycle which would be to the 22nd) I can just push pound
something something and pay the last bill through the automated phone system and be
done. I said okay
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looks into it. She comes back and says my wife’s line was never disconnected. I
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out. She comes back again, well sir I
see you called a couple times but I don’t see that you requested to disconnect your wife’s
line. WHAT?! I thought. Why else would I originally call? US Cellular was right and told me specifically told me to do this the very next day and I did! AND THEN I ALSO EVEN CALLED BACK LATER AFTER THE NEXT BILL CAME CONFIRMING ALL THE LINES WERE DISCONNECTED AND HAD QUESTIONS ON HOW I LEAVE VERIZON AND WHAT MY FINAL PAYMENT WOULD BE! And why was my
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Leaving is quite simple via porting out. As you noted when two of the lines ported successfully. However I can see no valid reason why the wifes number could not be ported out. There are porting laws in place. But on to the rest.
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