Oracle Alert: Perticular Customer Not Receiving Alerts on Order

Hi,
The issue is regards to Alert in Order Management "Field Replenishment Orders Shipped"
Purpose of this is to send the alert to customer on Order.However it working for few of the customer and not working for few of the customer.
If i checked from query side it is fetching the Email Address for that customer who is not receiving this mail.
If we put the developers mail id on alert form it is working (Developer Receiving the mail).
Please suggest me the way to test it. As we do not test directly with client's customer mail ID.
Waiting for your support
Thank You.
Regards,
Manoj
Edited by: Manoj Jain on Aug 27, 2012 7:14 AM

Sounds like the problem may be at the customer end. Email may be blocked or going to a spam folder. You should have your IT dept. work with customers to modify email settings to make sure they are not being blocked at the customer site.
HTH,
--Johnnie

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