Vodaphone customer not receiving premium

I'm a vodaphone customer who is signed up for the red offer which entitles me to 1 year premium level of spotify and yet I'm not receiving it. I have contacted vodaphone and they say it reads that I've claimed the offer. Something has occurred incorrectly when I signed up. I ask that this gets looked into and that I please be contacted! 3 emails sent so far and have received no response. It is truly frustrating and shows poor customer service!

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