Oracle Support Site Changed?

HI,
I used to be able to log in do advanced search for patches then choose my OS and version and product. Then it would list all the patches and have nice pdf's to view that had great information. Now I go there and I can't find anything. Specifically I'm looking for all the patches that have been released for Financial Reporting and Analysis for Windows Server 2008. I have reports where I have suppression on a bunch of Rows and it's not working. Thus need to know if it's a bug and if it's been patched in 11.1.2.1 as client just upgraded and now can't get suppression to work.
Anyone have these doc's or know how to find them on the new support.oracle.com site?

I think it is probably down to the level of access the account you are using has, I don't think you can search for patches with a basic level anymore, the patches are still all there as I can see them, if I log in with another account with less privileges I can't search the patches.
Cheers
John
http://john-goodwin.blogspot.com/

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    it's video for free i can watch it

  • Oracle Support Contract

    I wonder how other users feel about transition of support from Primavera to Oracle.
    Here is some thought I have on it, I hope some of you can help me understand why it is as it is.
    Contract*
    We have huge problem with signing/renewing Support Contract. We've asked Oracle for quotation end of October and still did not receive any price offer. I've email to at least 7 Oracle employees, tried to escalate it but still - there is no offer in my inbox.
    Perhaps our licenses setup is a bit strange for Oracle, but for Primavera it was fine - I have CM licenses in several offices divided into groups, in some offices I don’t need to update to CM13 (which is far too buggy to install it in offices which do not have in-house support). Also for other reasons I simply do not want to keep maintenance contract for all licenses.
    Oracle uses License Sets that MUST contain all licenses of the same product and they want me to buy maintenance for all licenses, no matter if I use support for them or not.
    Looks like they want to protect themselves from companies who will buy maintenance for one license and use it for 100 licenses? Well then why with CM13 they skipped concurrent users limit hardcoded in the application?
    Well I don’t want to trash licenses of xx K $ worth! Since Primavera had it set up like that, why Oracle seats in and changes the rules without my knowledge and permit?
    My Oracle Support*
    I have feeling that there is less support now. SR's don’t get updated as often, information about updates of SR is giving wrong info. Email notification is not working in my case. SR history for some reason contains spam notifications of updating SR...
    I miss the chat feature form POINT - initiate chat and get response the same hour...
    After updating a SR there is some kind of confirmation msg that gets stuck under the window, very often I cannot update or read SRs due to numerous "network/IO/communication" errors.
    I'm sorry but besides having a BUG list (finally!) i find My Oracle Support a well-dressed downgrade from POINT.
    In general this post turned out pretty negative, which was not the intention. Hope some of you will post positive comments on Oracle Support.

    Hi people,
    Well it looks like we all have problems. Although I can log into My Support, I cannot create new SRs. After 3 weeks of trying to get Oracle to do something about this they tell me it because thay don't have me registered on a valid Support Identifier, despite oracle giving me the number. My suspition is that somehow they have not updated the support contracts.
    Anyhow, the result is that I con't get decent resolutions to my problems implementing CM version 13. As I'm downunder in New Zealand and am one of only 2 companies running CM we have little or no support here. I currently get most of my supprt through this forum.
    I have started to look for alternative solutions as I am sick and tired of the lack of support.
    Regards
    Rudi

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