Order 1 Receive 3

Dear Guru's
We are running 4.6C PP and MM along with SD,WM FI etc, and I have been asked if the following is possible.
We purchase an Kit of of materials from a Vendor (3 items) that they consider to be one material, but when we receipt the item we would like to book the individual components into Stock.
So we have to place a Purchase order for the 1 item and upon reciept book into stock. When this item is subsequently picked for Production we often don't need all 3 items. So these tend to get put to oneside and then put back into stock as the 1 material at a later date.
Any thoughts on how we might be able to order 1 material and then at GR book into 3 seperate materials.

HI Paul,
SAP give Phantom assembly concept.
I have not tired but, Can you please try this process.
1. Define a BOM for the Phantom material. Add the 3 material that You want to GR.
2. Under the GR (matl doc) define 2 output message.
  1 output message should perform 3 GR doc for the component level. and save. the components are got from BOM defined.
  2nd output message should remove the header material from stock ie. the Phantom mat.
Reward if useful.
Thx
MJ

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  • 04 inspection for order receive

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    Hi,
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  • Creation of PO's from Oracle Order Management

    Required Business Scenario
    Customer orders are received via the internet and imported into Oracle Order Management via an open interface table. The customer orders are processed by Oracle OM and converted to Purchase Orders which are then sent to suppliers (as no stock is held at our site). Goods are then shipped directly to the customer by the supplier. We take a commission for the service offered.
    Problem
    As we take a commission for the service described above, the value of the Purchase Order will be different to the value of the original order received via Order Management, however Oracle Purchasing does not allow you to place a Purchase Order on a percentage basis terms. (we will take a small commission as a percentage of the value of the original order meaning the value of the Purchase Order will be slightly less than the value of the original order). The following scenario attempts to explain the situation:
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    Purchase Order created from above order (required scenario)
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    Thanks
    null

    I came across your email on Oracle AppsNet. My company has the
    exact same requirement. Did you ever receive any replys related
    to this issue? If so would you be so kind as to forward them to
    me? Thanks.
    Required Business Scenario>Customer orders are received via the internet and imported into Oracle Order Management via an open
    interface table. The customer orders are processed by Oracle OM
    and converted to Purchase Orders which are then sent to
    suppliers (as no stock is held at our site). Goods are then
    shipped directly to the customer by the supplier. We take a
    commission for the service offered. >Problem >As we take a
    commission for the service described above, the value of the
    Purchase Order will be different to the value of the original
    order received via Order Management, however Oracle Purchasing
    does not allow you to place a Purchase Order on a percentage
    basis terms. (we will take a small commission as a percentage of
    the value of the original order meaning the value of the
    Purchase Order will be slightly less than the value of the
    original order). The following scenario attempts to explain the
    situation:>Order received via Oracle Order Management>5 units @
    $20 = $100>Purchase Order created from above order (required
    scenario)>5 units @ $19.70 = $ 98.5>Our commission @ 1.5% = $
    1.5>Has anyone encountered this scenario before? If so I would
    appreciate assistance in how to resolve this issue. How can we
    create a Purchase Order from the order received via Order
    Management which will have a different value and allows us to
    take a percentage as commission?>Thanks >null

  • Creation of PO's from Order Management

    Required Business Scenario
    Customer orders are received via the internet and imported into Oracle Order Management via an open interface table. The customer orders are processed by Oracle OM and converted to Purchase Orders which are then sent to suppliers (as no stock is held at our site). Goods are then shipped directly to the customer by the supplier. We take a commission for the service offered.
    Problem
    As we take a commission for the service described above, the value of the Purchase Order will be different to the value of the original order received via Order Management, however Oracle Purchasing does not allow you to place a Purchase Order on a percentage basis terms. (we will take a small commission as a percentage of the value of the original order meaning the value of the Purchase Order will be slightly less than the value of the original order). The following scenario attempts to explain the situation:
    Order received via Oracle Order Management
    5 units @ $20 = $100
    Purchase Order created from above order (required scenario)
    5 units @ $19.70 = $ 98.5
    Our commission @ 1.5% = $ 1.5
    Has anyone encountered this scenario before? If so I would appreciate assistance in how to resolve this issue. How can we create a Purchase Order from the order received via Order Management which will have a different value and allows us to take a percentage as commission?
    Thanks
    null

    I came across your email on Oracle AppsNet. My company has the
    exact same requirement. Did you ever receive any replys related
    to this issue? If so would you be so kind as to forward them to
    me? Thanks.
    Required Business Scenario>Customer orders are received via the internet and imported into Oracle Order Management via an open
    interface table. The customer orders are processed by Oracle OM
    and converted to Purchase Orders which are then sent to
    suppliers (as no stock is held at our site). Goods are then
    shipped directly to the customer by the supplier. We take a
    commission for the service offered. >Problem >As we take a
    commission for the service described above, the value of the
    Purchase Order will be different to the value of the original
    order received via Order Management, however Oracle Purchasing
    does not allow you to place a Purchase Order on a percentage
    basis terms. (we will take a small commission as a percentage of
    the value of the original order meaning the value of the
    Purchase Order will be slightly less than the value of the
    original order). The following scenario attempts to explain the
    situation:>Order received via Oracle Order Management>5 units @
    $20 = $100>Purchase Order created from above order (required
    scenario)>5 units @ $19.70 = $ 98.5>Our commission @ 1.5% = $
    1.5>Has anyone encountered this scenario before? If so I would
    appreciate assistance in how to resolve this issue. How can we
    create a Purchase Order from the order received via Order
    Management which will have a different value and allows us to
    take a percentage as commission?>Thanks >null

  • Sales Order from Quotation

    Hi,
    on sales order i m pulling the quotation no.
    the quotation have lets say 2 records, quotes for 2 main items.
    i use Parent Item while entering quotation. The records are ;
    Item Code   Description         Qty        Price
    1000           Boys Shoes         50           25
    1001           Girls  Shoes         20           15these Parent item have Child Items in the Item master.
    Customer after receiving quotation, sends order for individual Child Items ( for e.g. size 40,41, etc)
    In Item Master, the Child Items are Numbered as 1000.1,1000.2....1001.1, 1001.2...
    on my Sales Order confrmation screen, i want to pull quotations details based on quotation no. ref.
    but not the Parent Items, its childs items instead.
    i am doing it with the help of WHEN-TIMER-EXPIRED @ form-level. i am able to populate Child Items in a NON-DB block,
    just item_code and its decription on different canvas2 and window2.
    in the WHEN-TIMER Query i am selecting item_code, and its decription from the ITem master;
    select prod_code,prod_name
    from (
    select prod_code,prod_name
    from inv_product
    where prod_code in (select QUOT_prod_code
                        from   QUOT_detail
                        where  QUOT_no = :SALE_QUOT_NO)the fields for NON-db block; m_it_code, m_it_desc, m_qty. Item QTY will be entered by user
    My problem is ,once the user enters the quantity for the order received,
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    to give some extra information;
    [link] http://www.flickr.com/photos/41671539@N05/4173959455/ [link]
    any ideas.
    Edited by: user613563 on 10-Dec-2009 08:52
    (Not a single reply ?
    Where are Gurus, Mr. Andreas W. Sarah, Manu, Francois, ArunKumar, Navneet, Steve...?
    Hope they are in best of their health.) .
    Please somebody suggest me,as i am badly stuck. TY
    Edited by: user613563 on 10-Dec-2009 10:44

    Hi Vartika:
    If you can use the Bapi BAPI_SALESORDER_CREATEFROMDAT2 you need to pass all the mandatory parameters to work, furthermore, if you need to relate your sales order with a quotation, you need to pass this parameters:
    In ORDER_HEADER_IN:
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    REF_DOC with the quotation document number (VBELN)
    REF_DOC_IT with the item number in the quotation document (POSNR)
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  • ESYU: R11.5.10/R12 - ROI를 이용하여 Receiving Transaction을 Correct 하는 방법1

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    '2','Predefined',
    '5','Dynamic at INV receipt',
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    where msi.segment1 like '&item' and msi.organization_id=mp.organization_id;
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    LOT_CONTROL='Y' and SERIAL_CONTROL='Dynamic at INV receipt'
    inventory_item_id=169845 for item=Lot-Serial-Controlled-1
    3) 수량=10에 대해 Receipt number # 7746 생성(Receive and Deliver Transactions)
    item=Lot-Serial-Controlled-1
    Lot Number=S246
    Serial Number from SN0001 to SN0010
    4) RCV_TRANSACTIONS_INTERFACE table에 insert 할 필요한 정보를 찾기 위해
    아래 script를 실행한다.
    SQL> Select RSH.RECEIPT_NUM ,
    PH.SEGMENT1 PO_NUMBER,
    RT.TRANSACTION_ID ,
    RT.TRANSACTION_TYPE ,
    RT.TRANSACTION_DATE ,
    RT.QUANTITY ,
    RT.UNIT_OF_MEASURE ,
    RT.SHIPMENT_HEADER_ID ,
    RT.SHIPMENT_LINE_ID ,
    RT.SOURCE_DOCUMENT_CODE ,
    RT.DESTINATION_TYPE_CODE ,
    RT.EMPLOYEE_ID ,
    RT.PARENT_TRANSACTION_ID ,
    RT.PO_HEADER_ID ,
    RT.PO_LINE_ID ,
    PL.LINE_NUM ,
    PL.ITEM_ID ,
    PL.ITEM_DESCRIPTION ,
    PL.UNIT_PRICE ,
    RT.PO_LINE_LOCATION_ID ,
    RT.PO_DISTRIBUTION_ID ,
    RT.ROUTING_HEADER_ID,
    RT.ROUTING_STEP_ID ,
    RT.DELIVER_TO_PERSON_ID ,
    RT.DELIVER_TO_LOCATION_ID ,
    RT.VENDOR_ID ,
    RT.VENDOR_SITE_ID ,
    RT.ORGANIZATION_ID ,
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    RT.LOCATOR_ID ,
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    SHIPMENT_LINE_ID=261490
    SOURCE_DOCUMENT_CODE=PO
    EMPLOYEE_ID=13706
    PO_HEADER_ID=36665
    PO_LINE_ID=42138
    ITEM_ID=169845
    PO_LINE_LOCATION_ID=76782
    DELIVER_TO_PERSON_ID=null
    DELIVER_TO_LOCATION_ID=null
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    VENDOR_SITE_ID=4724
    ORG_ID=204
    SUBINVENTORY=null
    LOCATOR_ID=null
    LOCATION_ID=204
    SHIP_TO_ORG_ID=204
    For TRANSACTION_TYPE=DELIVER
    TRANSACTION_ID=302979
    DESTINATION_TYPE_CODE=INVENTORY
    QUANTITY=10
    UNIT_OF_MEASURE=Each
    SHIPMENT_HEADER_ID=250536
    SHIPMENT_LINE_ID=261490
    SOURCE_DOCUMENT_CODE=PO
    EMPLOYEE_ID=13706
    PARENT_TRANSACTION_ID=302978
    PO_HEADER_ID=36665
    PO_LINE_ID=42138
    ITEM_ID=169845
    PO_LINE_LOCATION_ID=76782
    DELIVER_TO_PERSON_ID=13706
    DELIVER_TO_LOCATION_ID=204
    VENDOR_ID=7927
    VENDOR_SITE_ID=4724
    ORG_ID=204
    SUBINVENTORY=Stores
    LOCATOR_ID=null
    LOCATION_ID=204
    SHIP_TO_ORG_ID=204
    5) Delivery transaction RCV_TRANSACTIONS.TRANSACTION_ID=302979 와
    관련된 Lot/Serial 정보를 확인하기 위해 아래 script를 실행한다.ACTION_ID=302979
    SQL> Select LOT_TRANSACTION_TYPE,LOT_NUM,QUANTITY
    from RCV_LOT_TRANSACTIONS
    where source_transaction_id=&RTtransaction_id;
    SQL> Select SERIAL_TRANSACTION_TYPE,SERIAL_NUM,SHIPMENT_LINE_ID,TRANSACTION_ID,
    LOT_NUM
    from RCV_SERIAL_TRANSACTIONS
    where source_transaction_id=&RTtransaction_id;
    Script 결과로 10 records가 보여지는데 각각은 SN0001 and SN0010 사이의 serianl no를
    갖는다.
    예를 들어,
    SERIAL_NUM=SN0005 and SERIAL_NUM=SN0006
    SERIAL_TRANSACTION_TYPE=TRANSACTION
    SHIPMENT_LINE_ID=261490
    SOURCE_TRANSACTION_ID=302979
    TRANSACTION_ID=302979
    LOT_NUM=S246
    CORRECT to DELIVER to INVENTORY Transaction for PURCHASE ORDER Example
    1) DELIVER to INVENTORY Transaction에 대한 CORRECT record를 ROI를 이용해
    insert 한다.(RCV_TRANSACTIONS.TRANSACTION_ID=302979)
    Delivered 된 수량을 10에서 8로 correct, SERIAL_NUM=SN0005 and SERIAL_NUM=SN0006
    와 LOT_NUM=S246를 correct 한다.
    Insert:
    -. RCV_TRANSACTIONS_INTERFACE, MTL_TRANSACTION_LOTS_INTERFACE,
    MTL_SERIAL_NUMBERS_INTERFACE tables에 1 record 씩 insert
    SQL> INSERT INTO RCV_TRANSACTIONS_INTERFACE
    (INTERFACE_TRANSACTION_ID,
    GROUP_ID,
    LAST_UPDATE_DATE,
    LAST_UPDATED_BY,
    CREATION_DATE,
    CREATED_BY,
    LAST_UPDATE_LOGIN,
    TRANSACTION_TYPE,
    TRANSACTION_DATE,
    PROCESSING_STATUS_CODE,
    PROCESSING_MODE_CODE,
    TRANSACTION_STATUS_CODE,
    QUANTITY,
    UNIT_OF_MEASURE,
    ITEM_ID,
    EMPLOYEE_ID,
    SHIPMENT_HEADER_ID,
    SHIPMENT_LINE_ID,
    RECEIPT_SOURCE_CODE,
    VENDOR_ID,
    FROM_ORGANIZATION_ID,
    FROM_SUBINVENTORY,
    FROM_LOCATOR_ID,
    SOURCE_DOCUMENT_CODE,
    PARENT_TRANSACTION_ID,
    PO_HEADER_ID,
    PO_LINE_ID,
    PO_LINE_LOCATION_ID,
    PO_DISTRIBUTION_ID,
    DESTINATION_TYPE_CODE,
    DELIVER_TO_PERSON_ID,
    LOCATION_ID,
    DELIVER_TO_LOCATION_ID,
    VALIDATION_FLAG
    VALUES
    (rcv_transactions_interface_s.nextval, --INTERFACE_TRANSACTION_ID
    rcv_interface_groups_s.nextval, --GROUP_ID
    SYSDATE, --LAST_UPDATE_DATE
    0, --LAST_UPDATE_BY
    SYSDATE, --CREATION_DATE
    0, --CREATED_BY
    0, --LAST_UPDATE_LOGIN
    'CORRECT', --TRANSACTION_TYPE
    SYSDATE, --TRANSACTION_DATE
    'PENDING', --PROCESSING_STATUS_CODE
    'BATCH', --PROCESSING_MODE_CODE
    'PENDING', --TRANSACTION_STATUS_CODE
    -2, --QUANTITY
    'Each', --UNIT_OF_MEASURE
    169845, --ITEM_ID
    13706, --EMPLOYEE_ID
    250536, --SHIPMENT_HEADER_ID
    261490, --SHIPMENT_LINE_ID
    'VENDOR', --RECEIPT_SOURCE_CODE
    7927, --VENDOR_ID
    204, --FROM_ORGANIZATION_ID
    'Stores', --FROM_SUBINVENTORY
    null, --FROM_LOCATOR_ID
    'PO', --SOURCE_DOCUMENT_CODE
    302979, --PARENT_TRANSACTION_ID
    36665, --PO_HEADER_ID
    42138, --PO_LINE_ID
    76782, --PO_LINE_LOCATION_ID
    78674, --PO_DISTRIBUTION_ID
    'INVENTORY', --DESTINATION_TYPE_CODE
    13706, --DELIVER_TO_PERSON_ID
    204, --LOCATION_ID
    204, --DELIVER_TO_LOCATION_ID
    'Y' --Validation_flag
    INSERT INTO MTL_TRANSACTION_LOTS_INTERFACE
    ( TRANSACTION_INTERFACE_ID,
    LAST_UPDATE_DATE,
    LAST_UPDATED_BY,
    CREATION_DATE,
    CREATED_BY,
    LAST_UPDATE_LOGIN,
    LOT_NUMBER,
    TRANSACTION_QUANTITY,
    PRIMARY_QUANTITY,
    SERIAL_TRANSACTION_TEMP_ID,
    PRODUCT_CODE,
    PRODUCT_TRANSACTION_ID
    VALUES
    ( MTL_MATERIAL_TRANSACTIONS_S.NEXTVAL,--TRANSACTION_INTERFACE_ID
    SYSDATE, --LAST_UPDATE_DATE
    0, --LAST_UPDATED_BY
    SYSDATE, --CREATION_DATE
    0, --CREATED_BY
    0, --LAST_UPDATE_LOGIN
    'S246', --LOT_NUMBER
    2, --TRANSACTION_QUANTITY
    2, --PRIMARY_QUANTITY
    MTL_MATERIAL_TRANSACTIONS_S.NEXTVAL, --SERIAL_TRANSACTION_TEMP_ID
    'RCV', --PRODUCT_CODE
    RCV_TRANSACTIONS_INTERFACE_S.CURRVAL --PRODUCT_TRANSACTION_ID
    INSERT INTO MTL_SERIAL_NUMBERS_INTERFACE
    ( TRANSACTION_INTERFACE_ID,
    LAST_UPDATE_DATE,
    LAST_UPDATED_BY,
    CREATION_DATE,
    CREATED_BY,
    LAST_UPDATE_LOGIN,
    FM_SERIAL_NUMBER,
    TO_SERIAL_NUMBER,
    PRODUCT_CODE,
    PRODUCT_TRANSACTION_ID)
    VALUES
    (MTL_MATERIAL_TRANSACTIONS_S.CURRVAL,--TRANSACTION_INTERFACE_ID
    SYSDATE, --LAST_UPDATE_DATE
    0, --LAST_UPDATED_BY
    SYSDATE, --CREATION_DATE
    0, --CREATED_BY
    0, --LAST_UPDATE_LOGIN
    'SN0005', --FM_SERIAL_NUMBER
    'SN0006', --TO_SERIAL_NUMBER
    'RCV', --PRODUCT_CODE
    RCV_TRANSACTIONS_INTERFACE_S.CURRVAL --PRODUCT_TRANSACTION_ID
    Commit;
    2) Data가 제대로 insert 되었는지 확인을 위해 아래 scripts를 실행한다.
    SQL> Select * from RCV_TRANSACTIONS_INTERFACE where PO_HEADER_ID=36665
    INTERFACE_TRANSACTION_ID=232850
    GROUP_ID=25057
    TRANSACTION_TYPE=CORRECT
    QUANTITY=-2
    PARENT_TRANSACTION_ID=302979
    DESTINATION_TYPE_CODE=INVENTORY
    RECEIPT_SOURCE_CODE=VENDOR
    SOURCE_DOCUMENT_CODE=PO
    SQL> Select * from MTL_TRANSACTION_LOTS_INTERFACE
    where PRODUCT_TRANSACTION_ID=&interface_txn_id;
    TRANSACTION_INTERFACE_ID=11300777
    LOT_NUMBER=S246
    TRANSACTION_QUANTITY=2
    NoteIMARY_QUANTITY=2
    SERIAL_TRANSACTION_TEMP_ID=11300777
    NoteODUCT_TRANSACTION_ID=232850
    SQL> Select * from MTL_SERIAL_NUMBERS_INTERFACE
    where PRODUCT_TRANSACTION_ID=&interface_txn_id;
    TRANSACTION_INTERFACE_ID=11300777
    NoteODUCT_TRANSACTION_ID=232850
    FM_SERIAL_NUMBER=SN0005
    TO_SERIAL_NUMBER=SN0006
    3) Purchasing Responsibility에서 특정 Group ID(GROUP_ID=25057)에 대해
    'Receiving Transaction Processor'를 실행한다.
    4) Navigate to Receiving / Receiving Transactions Summary
    PO 6752에 대해 Receipt Number 7746 가 Receive, Delivery, Correct to Inventory
    transactions이 발생했는지 확인한다.
    SQL> Select * from RCV_TRANSACTIONS where PO_HEADER_ID=36665
    It returns 3 records
    For TRANSACTION_TYPE=RECEIVE
    TRANSACTION_ID=302978
    DESTINATION_TYPE_CODE=RECEIVING
    PARENT_TRANSACTION_ID=-1
    QUANTITY=10
    For TRANSACTION_TYPE=DELIVER
    TRANSACTION_ID=302979
    DESTINATION_TYPE_CODE=INVENTORY
    PARENT_TRANSACTION_ID=302978
    QUANTITY=10
    For TRANSACTION_TYPE=CORRECT
    TRANSACTION_ID=302982
    DESTINATION_TYPE_CODE=INVENTORY
    PARENT_TRANSACTION_ID=302979
    QUANTITY=-2
    FROM_SUBINVENTORY=Stores
    5) Navigate to Purchase Orders/Purchase Orders Summary
    Shipment, Distribution level에서 PO Number 6752에 대해 아래 수량을
    확인한다.
    Quantity Received=10
    Quantity Delivered=8
    Reference
    Note 335699.1

  • Order Cancelled, at wits end!!!!!!!!!!

    I went to my local Best Buy store to buy a new phone for myself and my wife, the employee tells me that they don't have them in store but he could order them for me and have them shipped to my house. I say great lets do it. He places the order and we go through the whole process of an upgrade and paperwork and all other required stuff, takes about 45 minutes. I leave the store felling great thinking we would have new phones in less then a week and have got them at a great price. I check my email on my phone and have one from Bust Buy saying my order was received and then another one saying my order was cancelled because the could not verify my information. I head back to the store. Speak with the same employee who had helped earlier, he looks everything over, talks with his manager and we place the order again. Same thing happens an email saying the order was received and an email less then a minute later saying the order was cancelled. He calls Bust Buy credit to ensure that my card was good to go, they tell him that things are good and then they speak with me and tell me the same thing, and that we should try the order one more time. The employee has been there help me now for almost an hour after his shift ended and asks if I would mind if he had another employee help me, I tell him sure and thank him for his help,  so after being in the store for another hour and 30 minutes, and the second employee making calls to help desks, submits trouble calls,  and talking with managers we place the order again, and the same thing happens email that order was received and then an email less then a minute later that it had been cancelled. At this point I am very frustrated having spent close to three hours in the store trying to spend my money, thank everyone for their time, and head home, as I was leaving I was told to come back the next day and they would get it all figured out. Later that evening I look at the emails again and decide to call the number for questions, again great customer, the rep tells me he can't see any reason why my order would be cancelled but he would forward it on and that some one would contact me in the next day or so, and recommends that I contact the store again.
    I go back to the same store again speak to another employee and explain everything that has happened, she makes some phone calls and talks to managers, help desks, etc. and we place the order again and the same thing happens. She makes a few more phone calls gets things reset and we try once again with the same results. We talk some more and she recommends that we try an have my wife come in and try to place the order, and to call Sprint to see if they have a flag on my account. I call Sprint and Best Buy credit both are great and tell me they see no issues and have no flags on my accounts. I call Best Buy.com and the rep was a little short with me and told me that since there was a ticket already placed that I needed to wait to hear back, I asked when I should expect to hear back on the ticket and was told when they call me. This is frustrating and upsets me but I say thank you for your time and hang up and go back to work. After work my wife meets me at the store and she goes through the process and has the same thing happen email order received then a minute later order cancelled  can not verify information. By this time the two employees that had helped me the day before are back for their next shift and they along with the employee that had been helping me make calls here there every where to try and figure this out. They get things "reset again" and my wife tries again with the same results, now after spending four hours in the store my wife takes my daughter home so she can eat and get to bed, I stay and wait on more phone calls being made. At this point I am totally defeated, I call it a day and am told I should try and place the order online once I get home. I get home and place the order online and get the first email saying that my order was received and waited to see if I would get the second one saying the order was cancelled, 3 minutes goes by and I'm feeling good that it was finally worked out, then my hopes and dreams were once again crushed, email comes in saying my order was cancelled for the same reason as the other 9 said. I try one more time to order online and decide this time to bypass upgrading my device and just buy the phone out right, place my order and swallow hard as I hit the button submitting the $900 order for just one phone and hope, I get the order received email and then the waiting game, 2 minutes goes by, 4 minutes goes by, now 10 minutes has gone by and I'm feeling good that it was finally going to work, then it happens the second email saying my order has been cancelled for the same reason stated in the other 11. I'm defeated and go to bed.
    By this time I am sure anyone reading this is asking why in the heck would anyone in their right mind spend more then 8 hours total in a Best Buy store when they are not being paid to be there and basically beg Best Buy to take my money, the answer a good deal. 128gb iPhone 6 and iPhone 6+ for the price of the 16gb version, a total savings of $400.
    I have yet to hear from anyone from Best Buy higher help and really hope that Best Buy can figure this all out so no one else has to endure this.
    If anyone from this secret Best Buy higher help who has no known phone, or anyone from any other part of Best Buy can help me out on this I would be very appreciative.
    I will say this the three employees from the Best Buy store have been great and have gone above and beyond to help get this resolved, and I'm very thankful for that.

    Hello JSWO,
    I spent a lot of time and effort just making the decision to upgrade from my ancient flip-phone to a smart phone for the first time and even more energy after that in deciding which one I wanted. It was exciting! I was mightily disheartened to read that your adventure was curtailed in a string of apparently ambiguously cancelled orders. While I'm delighted to read that the staff at your local store went all out for you, I apologize for your having to cope with so many visits to the store and the quest for clarification followed.
    Using the information you provided when you signed up for Best Buy Unboxed, I was able to locate your cancelled orders. I have reached out on your behalf to my corporate partners to look into your situation. As soon as I have more information I will reply again to your message.
    Please know that I'm very grateful that you took the time to write to us and to provide so much detail about your experience.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

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