Order in progress for two weeks after the appointm...

Hello,
I have ordered BT Broadband on the New Year's Day. The appointment has been set for for two weeks ago - the Kelly Communications technician couldn't set up the line as there was a (unidentified) fault at the Exchange. The day after an Openreach technician showed up to look into the phone line but he also wasn't able to resolve the issue and advised to wait for BT to get in touch when the issue at the Exchange is sorted.
Over the last 13 days there was no communication from BT regarding my order, I called them twice and the response was the same: we're looking at it, there is a fault at the Exchange, we'll come back with an update (which obviously they didn't).
I have two concerns that I hope you can comment on:
- Is there a point in getting in touch with the Exchange directly? Would they be able to look into it in paralell to the BT's efforts?
- Is that possible the issue at the Exchange is unfixable within any reasonable timeframe (as BT support cannot provide any)? Can I in such case withdraw from the contract with BT and cancel the order without any adverse effects (fines etc.)
I would appreciate your help.

Well I thought I'll share an update.
So getting extremely frustrated I have posted on this forum in high hopes that someone will finally pay attention to my order. It was Wednesday. I also called the BT (not-so-very-)help(-ful) line the very same day just to be told that I need to wait for an update until Monday. On Monday I have been made an appointment with a technician to come on Friday (today), 8am-1pm. I have received a phone call at 2pm (when I've already been in the office for 0.5h) from the technician who was standing at my door.
To sum it all up, 10 days since when I had already been extremely frustrated I am in the very same position, having no phone line / broadband, my case didn't move forward by an inch. I have already stopped hoping to be treated seriously, with respect etc. I just hope that there is somebody out there in BT who has some leftovers of humanity and compassion who can treat a fellow human being with dignity it deserves.

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