Order Magically Canceled

I created a book and ordered it, this was Sunday.
I checked order status today and it said canceled. No e-mail from apple what-so-ever. I'm confused.
The order is coming from Canada.
Any thoughts ? This happened to anybody else ?

This page tells how to contact Apple if you didn't get a cancellation notice: Order Status
Particularly this paragraph:
*Why was my order cancelled?*
On rare occasions, Apple may cancel your order to comply with its terms of use, or for quality reasons. In the event that your order is cancelled, Apple will send a cancellation notification indicating the reason for cancellation, as well as any available recommendations for successfully reordering, to the email address designated in your Apple ID account. *If you did not receive the cancellation notice, please email us using the form below*, and visit My Apple ID to make sure the email address associated with your Apple ID account is correct.
OT

Similar Messages

How Sales Order Created,Cancelled

Hi Experts
Can any one explain me on
How a Sales Order is Created and Line Items are included to the Sales Order
How the Created Sales Are Cancelled and How does
What happens a Sales Order is cancelled at Header Level...technicall speaking all the line items in that sales order will also be cancelled
When i checked the Change Logs are Header Level for a particular Sales Order it is displaying that sales order is cancelled
But when i check the Change logs at litem level the cancelled info is not replicated
How does this whole sales order is processed.......
In which tables (I checked CDHDR,CDPOS)...THESE SALES ORDER ARE SAVE
THANKS in advance

hi,
the first option is the right one. the FM invoked makes a direct input, so all the functionalities in S.O. are the standard one in the same way as if you are making it manually.
Also you can have some exits in the Idoc FM, so you can manipulate data there before loading the sales order.
pls. reward if helpful
regards
Roberto

When sales order get cancelled

Hi Gurus
Please explain the process when sales order is created for 10 QTY and production order released for 10 qty and all operations confirmed for 5 QTy & moved to FG remaining 5 no qty is in WIP, so then sales order get cancelled, and got another new sales order with different specifications with same qty.
now i want convert the cancelled sales order qty to new sales order qty
please explain me step by step
with Regards
Laxmipathi.G.V

Hi
Anyway you were doing the Activity confirmation for the 5 quantities at the operation stage.
so the component only consumed for this production .when you check the material document for the particular confimation . you can see the component was consumbed. ( 261 movement)
So you do the reverse the confirmation at the operation stage CO13 . and you can reverse the components back to the production storage location back. (movement type 262)
Edited by: raj on Jun 8, 2009 8:11 AM

My iPhone 6 order was canceled without my permission and without reason or explanation. I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had

I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had with the cell phone service. i ordered my new iPhone 6 on October 6th along with my husband. i was told by the sales associate at the vierzon store where i placed the order that it would ship a week before halloween. instead of a shipping confirmation, i received an email a week before halloween letting me know that my order had been placed on 10/24/14. i thought this was weird, but figured i could weight another week or two, no big deal. my husband got his phone in the mail yesterday. still no sign of mine. then this morning i got an email letting me know that my order was cancelled and if id like to place another order for a phone, then i can go back to the store and do so. why would i want to go through another month of this??? verzon lost my order. i never canceled it and i am beyond annoyed. i am looking to switch my entire house to another provider. this is ridiculous.

i did not get any reasons or explanations. the email just stated that my order was canceled and that it won't be posted to my credit card (i have more than enough to cover the cost, so that is not the issue). also my husbands phone was paid for from the same card moments before me. my balance is always paid automatically and on time. so that couldn't be the reason either. that's what so frustrating is because they didn't explain what happened. this is what the email read exactly:
"This email is to confirm that your order has been cancelled; you have not been billed for this merchandise.
If you would like to place a new order, you may do so by visiting your local retail store or going online to www.verizonwireless.com.
Business customers should refer back to their local Verizon Wireless Sales Representative if you have any questions or would like to place a new order.
Thank you, and we look forward to your business in the future.
Verizon Wireless"
it almost feels like its saying that i canceled it and that this was to confirm that i did. but i didn't cancel anything.

Orders being canceled immediately?

This is the first time that I am experiencing this from BestBuy, I have tried to place an order from BestBuy and immediately, I received both order confirmation email and cancellation email stating that:
"We're sorry, but an item on your order placed on November 29, 2014 has been canceled because we were unable to verify your information."
I thought I made an mistake on the address so I carefully verify the addresses and placed another order again. Immedidately, I received the same exact cancellation email again. So I called BestBuy customer care and the representative verified my account and item availability and ensured that my info is correct and item is availabie for purchase. I was advised to use a different credit card for the purchase. I did what was instructed and that cancellation email comes again immedidately right after I click on the submit order botton. This is frustrating, it seems like I am banned from make purchase online in BestBuy. I hope someone from BestBuy can help and let me know what is the information that BestBuy is trying to verify.
Thanks,

Hello dontknowa,
I can imagine how disappointed you must have felt to learn that your order was cancelled! I'd be disheartened too if the same thing happened to me, especially if the cancellation reason provided wasn't exactly clear.
When we say we were unable to verify your information, it generally means that something on your order is not matching up as it should. This can be anything from a simple spelling error (or incorrect abbreviation) to the billing address on your BestBuy.com account not matching the billing address for the provided method of payment. This could also include trying to ship a product under a personal account to a business address. Additionally, as explained in BestBuy.com's Conditions of Use, remember that Best Buy reserves the right to reject any order you place with us:
BestBuy.com > Help Center > Conditions of Use
http://bbyurl.us/CoU
That said, I'd encourage you to double-check your account details when you can, as well as verify that you've provided a valid U.S. residential shipping address. It's also my understanding that a member of our support team is looking further into this situation on your behalf, so please make sure to keep an eye out for additional communication in the next few business days.
Thanks for your understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

PM order confirmation cancellation -reg

Hi ,
Using IW45 transaction code , we can do PM order confirmation cancellation by giving one by one order . Is there any other T code where we can give multiple orders as input and do confirmation cancellation for multiple orders at a time ? or LSMW is the only way ?
regards,
Madhu kiran

Hi,
Go to T.Code IW47, execute with inputs as the order nos/ confirmation nos whose confirmation you want to cancel and execute. You will get a list display. Then select the confirmations you want to cancel (multi selection) and click on cancel button available at top. System will give a warning msg. Just ignore and cancel all the documents.
Else you may also go for an LSMW program.
Regards,
S.Basu

Problem with purchase orders and cancelling order lines

Hi,
We have a problem with purchase orders and cancelling order lines. For example we have created PO no. 4300291277:
We have made a GR 5000186897 on 03.09.2010 amount 1.920 and tried to cancel it with GR 5000208866, but it takes the invoice amount 1.724 instead of 1.920. What is the correct way to undo this orders, so we cancel the 1.920 and not the 1.724?
Please help me, your help will be highly appreciated.
Regards,
Najma.

hi,
You have to cancel the IR first...and then do cancel the GR...
yes, there will be diff. in the price(if the price changes in bwtn)..if no changes in the price , the price will taken as old one..
Process:
1. Cancel IR
2. Then cancel GR..
3. then go the PO and try to delete the line item..
Regards
Priyanka.P

I've ordered an iPhone 5c on the 15th of Dec. However, my order was cancelled. I would like to have my money refunded,but I've been waiting for it for three days already. What can I do?

I've ordered an iPhone 5c Dec.,15. My order was cancelled.But finally I've been waiting either for the full refund or the phone for 3 ddays already. What shouldI do? b

Contact whomever you made the order with. If you ordered through the Apple store, you will have to contact them. This is a user to user technical support forum. No one here could help you with that issue.

Online orders being cancelled?

I called multiple times to figure out why my online orders are now constantly and immediately being cancelled! The first person said they couldn't verify my information but I'm using my BestBuy gift card for the order and placing in store pick up orders as I've done many tmes before. Can someone please help fix this problem as the phone team have no idea what their doing.

Hi thatoneguywho,
Online ordering should be a quick and easy way to purchase things you want without ever leaving your own home, so I can see how this would be aggravating. I order things online all the time, so I too would be frustrated if I found my orders were cancelled without a reason why. I’m sorry for the confusion this may have caused, especially as after calling us multiple times without receiving a concrete answer as to why.
While not common, there are a few reasons why an order may be cancelled from our end. It could be due to something small like an account detail not matching your credit card’s billing information or something larger scale like your delivery address not being recognized by the assigned carrier (UPS or USPS). To see if I could determine what happened with your orders, I pulled up your account using the email address attached to your forum profile. Unfortunately, I wasn’t able to locate the orders you’re talking about. If you wouldn’t mind, please send me a private message with your contact information and the most recent order numbers, and I’ll be glad to help. You may send me this message by logging into the forum and clicking on the button included in my signature below.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Have ordered Photoshop Elements 12 and Premiere Elements 12 (for MAC, EN version). Order went through but finally order was cancelled as Adobe Store was unable to approve. Subsequently order was cancelled. did anybody experience the same issue and how to

Have ordered Photoshop Elements 12 and Premiere Elements 12 (for MAC, EN version). Order went through but finally order was cancelled as Adobe Store was unable to approve. Subsequently order was cancelled. did anybody experience the same issue and how to proceed.

Hi there
Please check with your credit card issuer to see why payment is not being approved. When this is resolved you should be able to place a new order.
Thanks
Bev

My order was canceled with no refund

I placed two orders with a best buy gift card. However, after I placed the order online, the order was canceled. What's insane is there is no refund to my best buy gift card. My best buy gift card got charged more than $400 bucks with my order got canceled.

Hello qinfeng-
Few things are more frustrating than finding out that your order has been cancelled…except maybe not getting a refund back on the order. I’m sorry to hear about this frustration as it’s certainly not the type of experience we would want you to have with BestBuy.com.
It appears that since you posted, you have contacted us regarding this refund and are currently being assisted with it. However, if for some reason you do still need help, please send me a private message with your order number and your full name. If you have the 16 digit gift card numbers, it would help as well.
Otherwise, hopefully we’ll have this resolved for you quickly!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

20 rewards certificate not refund after order being cancelled

Hi, almost same with title.
I use $40 rewards in one order, but that order was cancelled. I only got 1000 points back, $40 = 250 *40/5 = 2000 points. Could you help me check if I am right and how to get another 1000 points back.
Thanks.
Henry

Hello zuohengcowboy,
Welcome to the Best Buy forum!
It can generally take 3 to 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation, and we would need to allow a full 6 business days before looking at other potential solutions. I looked over your My Best Buy™ account using the email address you registered with the forum and found that certificates were recently applied to several BestBuy.com orders that ended up being cancelled.
With that being said, I am going to need some additional information from you so that I can narrow down your list of BestBuy.com orders to ensure that your My Best Buy™ account is up-to-date. To gather the information I need, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little envelope icon located at the top of the page. I look forward to further speaking with you.
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us and for being a member of the My Best Buy™ program.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

My Order is Cancelled Again

So again, for the last two years or so each and every order I place online is cancelled by Bestbuy because BestBuy was unable to verify my information. I am wondering why I waste my time. I called in 2013 to have that fixed, no rep. was able (willing?) to help. How frustrating!
BestBuy, do you want my money or would you like me to order on Amazon.com?
Please, is there anybody who can help? Any idea why my orders are systematically cancelled only a few minutes after they were placed?
Thanks,

Hello Breizhus,
Learning that an order you placed has been cancelled is never a pleasant discovery, so I can imagine how disappointed you must feel. I'd be frustrated too if I found myself in a similar situation, especially if phone support reps weren't able to offer any immediate answers or a solution.
When we say your order was cancelled because we were unable to verify your information, it generally means that something on your order is not matching up as it should. This can be anything from a simple spelling error (or incorrect abbreviation) to the billing address on your BestBuy.com account not matching the billing address for the provided method of payment. This could also include trying to ship a product under a personal account to a business address. If you haven't already done so, I would recommend reviewing the information currently tied to your BestBuy.com account to make sure that it is correct.
That being said, I have reached out to our order support team to see if they're able to shed any additional light on the situation. While I cannot guarantee an immediate response, rest assured that I will let you know via private message as soon as an update is available. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Thank you for your patience and understanding.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Enhancement request for sales order closure/cancel

Hi Guys,
One of our customers has requested that when a user goes to close/sales order, the standard system message is:
"Cancelling or closing of this document is irreversible. Continue?"
Can this be changed too:
"Closing of this document is irreversible. Continue?" - when closing a sales order and "Cancelling of this document is irreversible. Continue?" when cancelling the sales order.
Kind Regards
Tanveer

Hi
Make use of this
Order Confirmation BA00 /SMB40/RVADOR01 (ENTRY) SmartForm /SMB11/BL_SDORC_L
Regards
Kiran Sure

I had purchased iphone 6 from the online store and i had peid the full amount by using my cc , i had noticed now that the order get cancelled as its out of quantity , could you please assist me to refund my money back to my cc !! my order number W24

i had purchased iphone 6 from the online store and i had peid the full amount by using my cc , i had noticed now that the order get cancelled as its out of quantity , could you please assist me to refund my money back to my cc !!

I am going through the same process! It is a nightmare doing anything with adobe. They make it as difficult as possible to get a refund and keep asking me if i want anothe program instead of a refund. They are making me jump through all kinds of hoops to get the refund and refuse to call me. They have ZERO customer service and the only reason they stay in business is because they have no real competitors. It's a shame, but I suggest you reprot them to the Better Business Bureau. I did.

Order Magically Canceled

Similar Messages

Maybe you are looking for