Order Status Updates

I placed an order on 1-9-15, When placing the order I was told that I would receive an email confirmation as well as email updates as to the status of my order..I HAVE YET TO RECIEVE ANY EMAILS!! I go in to check my order status and it says order cannot be found, but they didn't have a problem taking my money. I have been waiting for over an hour to speak to a rep..STILL WAITING..Can anyone help me please.

Alan, welcome to the forum.
This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP.  I suggest that you contact HP Customer Service for help with your problem.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Similar Messages

  • Iphone 6  order status update

    for any verizon reps/employees. I have been following these forums since preorder night. the only thing I have learned is that there doesn't seem to be any order/method to our orders. A little background to my experience: I was one of the individuals that didn't have a problem submitting my preorder, couldn't have been any later than 1215am pst. Upgrading 3 gold iPhone 6+ 64 gb. I got the confirmation email one hour later with a shipping/deliver date of 10/07. A few days ago the date changed to 10/03 while the status continues to process. Credit card has yet to be charged. Anyways ive noticed that there are several people with similiar orders who apparently submitted their orders at a later time than mine, others who received their confirmation email at a later time than I did, who not received their phones on 9/19. ive also recently learned that a handful of individuals who are in the same boat as me are starting to get updates where their credit cards are charged and shipment date confirmed (9/24 if I'm not mistaken). I've been patient and will continue to be but I would still like to get a better idea of when my order will be processed or at least how it is decided which orders will be processed before others. and just to be clear I have been to and continue to check the websites listed in responses from Verizon reps with no further clarification than order still processing. If anyone has any idea how verizon dentermines which order the preorders are processed I would greatly appreciate it. Thanks ahead of time.

    This is primarily a customer-to-customer forum.  Responses by Verizon reps aren't guaranteed and when they do respond, it can be several days after a post is left.  If you want a quicker response regarding your order status, you may want to call Customer Service.

  • Service Order status update function module ?

    Hello,
    We are looking for a Function/BAPI anything to update the line item status of a Service Order .We are using this Service Order in the CRM_IC (Interactive Center) Web Client Implememtation.
    Thanks
    Manoj

    Manoj,
    You could use CRM_STATUS_UPDATE, but if you use that function, the update will probably not be send through the flows of CRM (=> dependent systems, like MSA, will not be updated).
    If you want the update to pass through the CRM flow, you'll have to use the standard Bapi to maintain orders (CRM_ORDER_MAINTAIN) or the inbound XIF-function which might be easier to use: CRMXIF_ORDER_SAVE.
    The first is based on tables which contain the changes, the second is based on a bdoc-structure that you'll need to fill for yourself.
    Grtz,
    Michael.

  • Sales order status to update costing

    HI
    I am trying to update sales order cost estimate using CK51n But it is not updating.
    Order status is Completed.Is this could be the issue ??
    If yes pls let me know at which status I can release order cost estimate and for this what I have to do.
    and like material cost estiamte do we need to releae sales order cost estimate too. Pls let me know the procedure normally we follow
    Thanks in advance
    Sneha

    >
    1Sneha wrote:
    > HI
    >
    > I am trying to update sales order cost estimate using CK51n But it is not updating.
    > Order status is Completed.Is this could be the issue ??
    >
    > If yes pls let me know at which status I can release order cost estimate and for this what I have to do.
    >
    > and like material cost estiamte do we need to releae sales order cost estimate too. Pls let me know the procedure normally we follow
    >
    >
    > Thanks in advance
    >
    > Sneha
    Hi Sneha,
    Sale order cost estimate Generaaly used for MTO, it is carried out in sale order itself while creating sale order or after sale order creation, After run sale order cost estimate Eko2 condition( cost of goods sold) will added in to sale order.
    This value is taken while doing Billing as cost of goods sold
    Since you are trying to do estimate for closed order, i.e after billing, System is not updating the Eko2 value in old sale order

  • Updating service order status in CRM from R3 after the invoice is created

    Hi all ;
    I need to update the user status of an service order in CRM when the invoice related to it in R3 is created, so I have already know  the service order no .
    How can i achieve this by sending BDOC from R3 to CRM? Which BDOC should i use?and is it enough to fill only status data in BDOC?
    Thanks.

    Hi sushant,
    When the R/3 Order status is set to 'Completed' then the system status for order in CRM system is automatically changed to 'Completed'.
    So firstly check whether the User status ('Completed')in SAP CRM has the Business transaction event set to 'FINI'. So when the system status is set to 'Completed' the user status will also change to 'Completed.'
    Secondly even check what are the statuses of item in the Orders.
    regards,
    Anubhav

  • How to update the service order status at meter level

    Hi
    I need to fetch one open service order and update the retrieved open service order status at meter level.
    I am trying to do it through BAPI_ALM_ORDER_MAITAIN but i am not able to do it.
    Please let  me know the process how to update.
    Thanks & Regards
    Pallavi

    Hi,
    Check if this code works ...
    REPORT zbapi .
    DATA t_meth TYPE TABLE OF bapi_alm_order_method.
    **Internal table for Operation (BAPI)
    DATA t_oper TYPE TABLE OF bapi_alm_order_operation.
    DATA t_comp TYPE TABLE OF bapi_alm_order_component.
    **Internal Table for Opertaions UP (BAPI)
    DATA t_comp_up TYPE TABLE OF bapi_alm_order_component_up.
    **Internal table for BAPI Return code
    DATA t_ret TYPE TABLE OF bapiret2.
    ***WORK AREA DECLARATIONS
    **Work Area for Hedaer
    DATA:wa_header TYPE caufvdb,
    wa_meth TYPE bapi_alm_order_method,
    wa_op TYPE afvgb,
    wa_comp TYPE resbb,
    wa_comp1 TYPE bapi_alm_order_component,
    wa_comp_up TYPE bapi_alm_order_component_up,
    wa_oper TYPE bapi_alm_order_operation.
    PARAMETERS:TEST.
    ****Fill Method Internal table
    CLEAR wa_meth.
    wa_meth-method = 'SAVE'.
    APPEND wa_meth TO t_meth.
    wa_meth-refnumber = sy-tabix.
    wa_meth-objecttype = 'COMPONENT'.
    wa_meth-method = 'CHANGE'.
    wa_meth-objectkey(12) = '000004000104'.
    wa_meth-objectkey+12(4) = '0010'.
    wa_meth-objectkey+16(4) = '0010'.
    APPEND wa_meth TO t_meth.
    **Component Internal table
    wa_comp1-reserv_no = '0000001072'.
    wa_comp1-res_item = '0001'.
    wa_comp1-activity = '0010'.
    wa_comp1-item_number = '0010'.
    wa_comp1-special_stock = 'B'.
    wa_comp1-requirement_quantity = '15'.
    wa_comp1-stge_loc = '0001'.
    wa_comp1-backflush = 'X'.
    APPEND wa_comp1 TO t_comp.
    **Component Update Internal table
    wa_comp_up-special_stock = 'X'.
    wa_comp_up-backflush = 'X'.
    wa_comp_up-requirement_quantity = 'X'.
    wa_comp_up-stge_loc = 'X'.
    APPEND wa_comp_up TO t_comp_up.
    **Call Bapi
    BREAK-POINT.
    CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
    TABLES
    it_methods = t_meth
    it_component = t_comp
    it_component_up = t_comp_up
    return = t_ret.
    CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.   <--- Hope u r using this too
    regards,
    Naveen
    Edited by: Naveen Deva on Apr 16, 2009 9:12 AM

  • Status Update of Service Order From Billing Document

    Dear Experts,
    I am told to change the User status of Service Order once the Billing Document is Generated.
    Here we are in CRM 2007 and i have done the status update of previous document but here
    Billing document is not possible to read through CRM_ORDER_READ (function module).
    Do any one have any idea how do i proceed.
    Thanks,
    SA

    hi sa
    to change the service order user status , when biling document is generated
    make an implementation of bill_acc_if  bai and in the method ENRICH_ACC_DOCUMENT
    read order data using crm_order_read  and change the status using
    CRM_STATUS_CHANGE_EXTERN
    thnks
    sam

  • Status of Prod Order not updated as delta - 2LIS_04_P_COMP

    Hi all,
    We are currently using 2LIS_04_P_COMP to update the data to BI. We have enhanced the DS to include the status of the prod order from table JEST. However it seems that this is not getting updated to BI server whenever prod order change its status. There is a delta queue when I see in tcode LBWQ and then I run the collective update in LBWE and then it will disappear from the queue which is correct. But when I see in RSA7, there is nothing and also I run the infopackage in BI server, it cannot get any data. Anybody has this issue before?
    Many thanks in advance.
    Regards,
    Janet

    The delta will only be captured if the Production Order actually changes. When a change is made to the status of an object in JEST, or JCDS, it doesn't register as a change on the object. Therefore, changes in Production Order status won't invoke a change on the source tables for Production Orders and therefore not get captured on the 2LIS_04_P_COMP or 0PRODORDER_ATTR DataSiources.
    If you need to capture the changes in status for Production Orders, you will have to create a generic DataSource that is sourced by the JEST table and join it with the Production Order in BW.
    Edited by: Dennis Scoville on Sep 17, 2009 8:16 PM

  • Order Status not updating

    Hello, 
    I ordered something a few days ago and with it I chose to get the Express shipping (set to be delivered on Tuesday the 21st). However since then the Order Status has remained the same, I'm wondering if my purchase is still on time, or if there is some form of delay. No update emails have been sent out or anything.
    Thank you.

    Hello liquidize,
    Thank you for joining us on Best Buy Unboxed. You ask a great question!
    Using the information you provided when you signed up for our Community, I was able to locate your order. I have great news: according to UPS, your shipment is on the truck for delivery today as expected!
    I hope this helps. If you have other questions or concerns, please let me know.
    Regards,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • How the sales order header status update?

    Hello,
    In the sales order header "STATUS" tab is there, under this status tab we can find OBJECT status if we click that object status it shows the Object number,Object category,status profile and status with status no. on which bases this status will update in the sales order header?
    my case is Status "10-xxxx" set automatically for some orders.
    Could you plz let me know on which bases, the status will be updated in the sales order?
    Regards|KS

    Hi
    SAPu2019S GENERAL STATUS MANAGEMENT FUNCTIONALITY
    General Status Management replaced order status management functionality in recent SAP releases (4.6C).  This discussion will address general status management, as this is how SAP allows user statuses for controlling objects in this and future releases.
    General Status Management applies to internal orders, project definitions, WBS elements, production orders and many other objects in SAP.  For the purposes of this discussion we will concentrate on status management for internal orders and WBS elements.  A list of all objects relevant for status management will be made available upon request.
    A status is an indicator that fulfills two functions.  First, it informs you that a particular status has been reached.  For example, an internal order has been created and released; a settlement rule has been entered; a particular business transaction has been executed, etc.  Second, it influences the business transactions you can perform for a particular status.  A status can allow a business transaction; allow a business transaction but issue a warning message; or prohibit a business transaction altogether.  If a warning message is issued it is up to the user whether the business transaction is carried out or not.
    Statuses can be used to control and communicate.  Statuses can be used in reporting (show me a report of all internal orders with a status of TECO, or technically complete).  Statuses can be used as selection criteria (select all internal orders with a status of CLSD, or closed).  Statuses can communicate the state of an object (ready for archiving, not ready for settlement execution).
    There are SAP standard delivered statuses that apply to all object types.  These are known as SYSTEM STATUSES.  CRTD, REL, SETC, TECO are examples of SAP standard system statuses.  SAP standard system statuses cannot be removed from use.  You cannot override the SAP system status with a user status.  You cannot change the behavior of an SAP system status.
    User statuses (or user defined statuses) exist in addition to SAP standard statuses.  User statuses are intended to augment or refine SAP standard statuses, not replace them.  There is no limitation to the number of user statuses that can be created.  Both system and user statuses influence business transactions in the same way.
    An object can have multiple statuses active at the same time.  A plant maintenance order can have released, preliminarily costed, work order printed and confirmed statuses all at the same time.  For SAP display purposes only one status can be displayed on the status line in master data screens, but it is possible to see all active statuses for an object at one time by drilling down into the master data screens.
    A STATUS PROFILE, or user status profile, contains individual user statuses and the business transaction rules defined for those statuses.  There is no limit to the number of user status profiles that can be maintained in SAP.  A user status profile is assigned to an order type or a project profile in configuration.  This user status profile is then defaulted into all objects that reference that order type or project profile.  A users status profile can be overwritten (or deleted) in an individual object (via native master data screens), but only if a user status has yet to be activated for that particular object.  Once a user status has been activated for that object the user status profile cannot be changed.
    HOW STATUS MANAGEMENT WORKS
    When an object (internal order, WBS element, production order) is created SAP assigns the system status CRTD.  MIT automatically releases the order, so the system status REL is also activated.  If there is a user status profile defined in the order type (or project profile) this is carried over into the internal order (or WBS element).  If not, only the SAP system statuses will apply to this object.
    When a user executes a business transaction for this object, SAP checks the user status to see if that business transaction can be executed without any additional influence from a user status, can be executed but with a warning message being issued, or cannot be executed at all.  SAP also checks whether the business transaction sets or deletes any other user statuses within the user status profile.
    A user status may also be maintained directly in the object master data.  Accessing the master data screens allows a user to manually maintain user statuses.  If necessary, an authorization code can be assigned to a user status to ensure that no unauthorized persons can change the status of an object.  Once changed, the new user status is fully active and acts no differently than if a business transaction set the user status.
    Status management and business transaction control only work with standard SAP transactions.  Z transactions will not show up on the business transaction list for an object.  The business transaction table is configurable, but SAP strongly recommends not changing that table.  SAP directly updates that table via support packs and it is often impacted during upgrades.
    Authorization codes / keys are available in user statuses.  The authorization code is checked only when user statuses are being set manually, from within the objectu2019s master data screens.  This ensures the user has the proper authorization to set that status for that particular object.  However, it is important to understand that SAP sets a user status in reaction to a business transaction it does not perform an authorization check.

  • Order status not updated since Monday

    I placed an order Monday morning.  Since shortly after the order was placed, there has been no updates to the order status.  Trying to figure out what is happening with the order.

    Hi ebudsberg,
    No need to worry! Based on available information, it looks like your order shipped sometime after you posted yesterday. When you can, I'd suggest double-checking both your inbox and junk mail folders for a confirmation message with tracking details.
    Thanks for your patience!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • How to update Sales Order status using  BAPI_SALESORDER_CHANGE

    Hi,
    I want to update Sales Order status using BAPI_SALESORDER_CHANGE, this BAPI is called from middle ware, but there is no parameter to pass the status value to this function, please help me how to update sales order status using BAPI only.
    Thanks
    RK

    Hi,
    Can u give me details of what status u would like to update in sales order.
    If we are able to update the status from VA02, Then BAPI will assist for the same.
    Regards.

  • Update Service order status based on Sales order billing status

    Hi All,
    Pls give some suggestions for below scenario.
    Sales order will be created from Service order.
    Service order should get completed once the sales order is billed fully.
    Billing status is available in Sales order header. When ever billing is created, sales order status get updated.
    Where I need to have the trigger (User exit etc...) to update the service order status w.r.t sales order billing status.
    Rgds,
    Senni.B

    Hi,
    As standard the system update service status, maybe some config is missing. Please check the copy control conditions in SD.
    Hope this help.
    Regards.

  • Need to update the sales order status

    Hi Friends,
    I have one query.
    we are doing archiving of sales documents.during the preprocessing we have identified that there are some non-archivable documents due to status check.
    Example:As per Sales order schedule line category "CT" is relevant for delivery. Now we had a talk with business and removed the "item relevant for delivery indiacaotor" from schedule line category.
    This config changes will apply for newly created sales orders.
    Now the requirement is to update the status of old sales orders with this new config change to make these non archivable data to be ARCHIVED.
    can any one help me out by providing relevant SAP note or by sending me the program name which will update the old order status with the new config changes.
    Thanks & regards,
    Shaik Hussain

    Hi Liam,
    In the Program MV45AFZZ in the FORM userexit_save_document
    you use the following fn module to change the user status
    'STATUS_CHANGE_EXTERN'
    Example
    IF t180-trtyp = 'H'.  "Only creation time
      READ TABLE xvbap WITH KEY matnr = c_matnr.
      IF sy-subrc = 0.  "If above material exist then change status
        LOOP AT xvbap WHERE cuobj NE space
                       AND  matnr =  c_matnr.
          l_objnr = xvbap-objnr.
          CALL FUNCTION 'STATUS_CHANGE_EXTERN'
            EXPORTING
              objnr               = l_objnr
              user_status         = 'E0013'  "Send ej IDOC
              set_chgkz           = 'X'
            EXCEPTIONS
              object_not_found    = 1
              status_inconsistent = 2
              status_not_allowed  = 3
              OTHERS              = 4.
        ENDLOOP.
      ENDIF.
      sy-subrc = 0.  "Restore the previous condition
    ENDIF.
    Reward if helpful *********

  • Updating Sales Order Status

    Hi
    I have a senario, Clarify RA's are interfaced to Oracle with Entered Status, some validation has to be performed before making the Order Status to Booked,
    Could any help me the API Process how to do
    Thanks

    The same package has Book_order and update_booked_flag procedures which do check a number of things before booking the order. If you want to do the same before you complete the activity in workflow, you can just borrow the code from there and do pre-validations to make sure that there are no hiccups in booking the order.
    Attributes check is done in OE_Validate_Header.Check_Book_Reqd_Attributes and OE_Validate_line.Check_Book_Reqd_Attributes and other important checks like sales credits at the header level and other validation with respect to invalid configuration (if you are using models and configuring the product) or prepayment is not valid and so on. You can call all these checks before you complete the activity.
    Thanks
    Nagamohan

Maybe you are looking for