OTRS - Trouble ticket system

I'm trying to find out wheter the ZCM-Database can be synchronized,
imported in the OTRS CMDB database. This is a feature I need to make a
choice for OTRS.
I know OTRS in essence is a trouble ticket system, however there is an
ITSM module which provides some configuration and ITIL options.
I do not need the technical under the hood details, just a general
guide. Some say I need SOAP, others say there shuold be an synchronizing
tool between MSSQL and MySQL.
Thanks in advance for any information.

On Tue, 18 Nov 2008 13:57:37 GMT, Brief wrote:
> I'm trying to find out wheter the ZCM-Database can be synchronized,
> imported in the OTRS CMDB database
hmm... let me ask.. but chances are slim that we get really enough
information till the sdk comes out.
you could ofcourse always enlist the help of Novell Consulting which would
be able to do that job though..
Marcus Breiden
If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.didas.de

Similar Messages

Need a trouble ticket system written in CF

I have a restaurant client who has outsourced portions of
their online ordering system (takeout and delivery) to three
different companies. First, there is the ColdFusion application
development, testing, deployment and maintenance provided by me. A
second company supports the http network, where each of the 5
restaurants have Web servers, allowing food ordered online to be
sent from the Web site to the correct restaurant. Third, there is
the company that provides the point-of-sale system, which accepts
the online orders off the Web, as well as orders from POS terminals
in the restaurant, and prints tickets for the kitchen, cashier and
a customer receipt.
We need a trouble ticket system that allows anyone to open a
trouble ticket, make assignments to individuals, automatically
e-mail interested parties, update ticket status and close tickets.
This must be simple enough for the customer to use, should be
written in CF and use MS Access as the database backend.
A lot of Googling has produced a lot of applications, but
none written in CF.
Any thoughts?

see if this will work for you:
http://www.coldfusionjedi.com/index.cfm/Lighthouse-Pro-CF-Bugtracker
Tim Carley
www.recfusion.com
[email protected]

Can't use trouble ticket system (or many other support services) without Verizon phone

I have FiOS for TV/Internet (no phone). My service is currently out, and Verizon Support has assigned me a ticket number. Supposedly I can go to verizon.com/managerepair to manage my ticket, but the first thing I have to do there is enter my Verizon phone number, which I don't have. My actual phone number doesn't work, and there is no place to enter the ticket number, which is the obvious thing that should be the solution.
This has been a problem for years. Any time I want to contact Verizon, they ask for a Verizon phone number. Getting support when you don't have a Verizon number is an enormous pain. It would be trivial to fix this, if Verizon actually cared about providing support for their customers.

The Radio runs just like Pandora, iHeart radio, Milk, etc.
nobody said you have to listen.

Customizing exchange for ticketing system

I posted this in a system center operations manager 2012 forum but maybe it belongs in a exchange 2010 forum. I set up subscriptions in SCOM to email out alerts when i get a hardware alert. I would like to send these email alerts directly to our ticketing
system. I would need to inject :START OF INCIDENT and :END OF INCIDENT
into the body of the email (see below) so that our ticketing system can parse out the data. Any ideas? Below is the question i posted in scom 2012. Thanks
I know you can add custom scripts to alerts which can then be emailed out by using this method.
http://stefanroth.net/2012/04/17/scom-2012-using-alert-customfields/
But these custom scripts add them on at the end of the alert and i needed them to be added in the middle for our trouble ticket system. It needs to see start of incident and end of incident. Thanks for your help if this can be done. Example:
:START OF INCIDENT
Alert: resource exhaustion detected (check virtual memory)
Source: PTESPSQLPROD01.mtsallstream.com
Path: Not Present
Last modified by: System
Last modified time: 9/26/2014 2:58:20 PM Alert description: Event Description: Cluster resource ‘SharePointAG1_10.45.12.166′ in clustered service or application ‘SharePointAG1′ failed.
:END OF INCIDENT
lars

Hi lars,
It seems an issue on SCOM. I suggest ask SCOM for help so that you can get more professional suggestions. For your convenience:
http://social.technet.microsoft.com/Forums/systemcenter/en-US/home?category=systemcenteroperationsmanager
Thanks
Mavis Huang
TechNet Community Support

Trouble Ticket Program

Hey,
We're getting overloaded with calls in our IT department, and was thinking about doing a trouble ticket system. The problem is that we're so overloaded with work, that we don't have time to design one. Looking at free solutions, was wondering if anyone had a system they designed, that could be put up on htmldb studio on htmldb.oracle.com. I saw the issue tracker, we probably could modify that, but I was hoping for something specific to this purpose.
Thanks,
Scott

quote:
Originally posted by:
paross1
CHR(13) and CHR(10) would be the ASCII values for return and
linefeed respectively. They are just explicitly being included in
the string.
Phil
Yes, just having fun simulating typical text input.

Third party Logon ticket system - Info Required

Hello
We have to integrate existing Broadvision portal to Enterprise portals. We are in the mood of moving to third party logon ticket system. Can anyone suggest which is the best one?. The user has to login to Broadvision portal first and then by using sigle sign-on to EP next. Can anyone suggest what are the possibilities are there to implement SSO amoung the above hetrogenous portal?

For time management with the help of transaction pt80 you can download the information about employees with the help of idoc. And there are some programs a.k.a connectors that link access control systems and SAP so that you do not hire the same employee in the access control problem. You hire the employee in SAP and SAP sends the information (HR Minimaster DATA) to the related program.
It is also do the same thing for the employees who resign. I mean if an employee is fired or resigned from the company than it is sent to the related system.
These can be found under PDC integrated systems. You can find information about the systems from Ecohub. http://ecohub.sap.com/
I hope this answer will help.

Wireless in the hotel. Ticketing system solution?

Hello guys,
It's not a first time when I heard about this.
Customer wants to have a ticketing system integrated with their wireless network for the guest users.
But as I know, Cisco has just "WebAuth" with LobbyAdministrator functionality. It's not the best choice.
What kind of systems do you use for hotels? Maybe you have any recomendations? Maybe any Free/Open source?
Also have you tried to do it with Cisco ISE?

The default gateway for the guest vlan should be the nomadix box. So all traffic gets handed to nomadix. The nomdix handles the who, what, where, when and how.
On the wlan side -- you keep it open. Nothing on the webauth .. open wlan, default gateway is nomadix ..
Can you add security on the wlan side. Yes, but then clients would need to know the key or logon name / password.
GUI wise.. Its been a bit since i played with it.. But it was like a 30 minute config and she was running ..
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
‎"I'm in a serious relationship with my Wi-Fi. You could say we have a connection."

Integrating OIA with Remedy Ticketing system

Hi,
Did anyone tried to integrate OIA with Remedy ticketing system to send remediation actions via tickets to the appropriate group?
I see that in several white papers that it's possible but could not find any good source to do the same.
I also see the following in the OIA guide;
To Create a Business Structure Hierarchy
An n-level business structure hierarchy can be defined in Oracle Identity Analytics. A business structure can have various child business structures under it.
1. Log in to Oracle Identity Analytics.
2. Choose Identity Warehouse > Business Structures.
WorkingWith Business Structures
36 Oracle Identity Analytics User's Guide • August 2010
3. ClickNew Business Structure to create a business structure.
The Create Business Structure window opens.
4. Complete the form as follows:
■ Name - Type the name of the business structure.
■ Parent - Select the parent business structure from the drop-down menu.
*■ Enter the Service Desk Tick # - Each business structure can be associated with a unique*
service desk ticket number if an integration between Oracle Identity Analytics and a
ticketing system is used in your organization.5. ClickOK.
Can anyone explain what is this Service Desk Tick # here?
Thanks
Arun

You should post your question to the SBO forum:
SAP Business One SDK

SolMan ticketing system

Hi,
i had config solman as ticketing system....
i can create support message through help menu but only in solman......
not in other system those are in landscape.......it is saying "Customizing for feedback functionality missing"
it is showing ..... one more thing if i create support message then how can i see.....
With the feedback function, users can enter a feedback message directly from the SAP system (with system menu Help -> Feedback or by double-clicking on the SAP logo) and send it to the relevant support unit. The support unit can be a customer support unit or one at SAP.
You have to make the necessary settings in the system.
please correct me....

Dear anu/urbanj,
i follow the same sapnote as you pepole suggested and now i am able to create support message ...
as what i did
i call t- code DNo_NOTIF
and select groups
then select Groups without text SLF1 and choose group ---> insert and give the value as per Solman
but SolMan having three elements
Group
Element    Elem. Text                                                    From No.               To No.                     NR Status Ext.
Basic Notification
                                                                                9999000000                9999999999                   9999000000
SLF1
Basic Notification
                                                                                1                                      999999                        X
ABSC
TASK
ABA Message SLF1
                                                                                8000000000           8999999999           8000000000
while at my ECC devlopment
ABA Message SLF1 is not showing that why i assigned only above one
Group
Element    Elem. Text                                                                     From No.               To No.            NR Status Ext.
SAP Support Message
                                                                                9999000000           9999999999           9999000009
SLF1
SAP Support Message
                                                                                1               999999
ABSC
TASK
then according to sap note 498984 i delete or change the status profile in customizing:
t-code DNO_CUST01
then select entery SLF1
then Details
then delete the entery in "STATUS PROFILE field   and then save
now problem is that when i created message through ECC devlopment server that it is giving me message no 009999000000
and when i am checking through SolMan <MSM> then through CRMD_ORDER it is asking Business transaction Number and i am giving the number 9999000000 then it is saying that
Transaction with the transaction number
'9999000000' is not available or archived
Transaction with the transaction number '9999000000' is not available or archived
Message no. CRM_ORDERADM_H012
tell me what should i do to check it out
please help
Edited by: dik on Jul 13, 2009 1:45 PM

Support Ticket System

Is there any source code available for Support Ticketing System ??

dcminter wrote:
Depends what you mean. My guess would be: "I have to do this for a project, but I'm in over my head and I have no idea where to start and the deadline is looming."

How to open a trouble ticket/OSS note with SAP - Very Urgent

Hi Gurus,
I have the Logon and the password.
1)How to open a trouble ticket/OSS note with SAP.
Thanks
Simmi

Hi,
You could login to service.sap.com/inbox and then create a customer message using message wizard and send this to SAP. You can prioratize the ticket accordingly.
Sriram

Check status of trouble tickets?

Hi all. Yesterday, 12/26, I submitted a trouble ticket because I don't have service at my home. I have the ticket number and I was wondering if there was a way for me to check the status of this without having to call customer service and sit on hold?
Thank you!

Hello fruityxl00pz, I know the importance of understanding your the results of your Ticket, indeed. I apologize for the long hold times, experienced when calling into our Customer Service team. You can send me a Direct Messaage to review the status, here. Please keep in mind that responses are a bit delayed when communicating via this channel, as it is designed for a community to community area. I look forward to hearing from you http://vz.to/1Bfn9iT.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

Send data from "create support messages" via Mail to a ticket system

Hello all,
I'd like to make use of the option "create support messages" directly out of the induvidula SAP systems. This would raise highly the Information our supporters recieve.
As far as I understand there must be an initial setup to get the above mentioned functionaly in an individual SAP system.
The problem is that we do not want to use the SAP Service Center. We have a very effectiv Interface to our current ticket system which scans incomming eMails, evaluates, classivies and routes them.
Due to this I like still to use the "create support messages" directly out of the induvidula SAP systems to gather the information BUT then I like to send all as an eMail to our ticket system.
Has anyone done something like this or has an idea how to set this up? I have heard that this is a not too rar setup but until now I couldn't find someone who actually set this up.
Thanks a lot
Michael

Hello Michael,
I found your forum entry and I would like to ask if you have solved this problem? I would also like to implement a third party ticked system with menu - create support message.
Do you have any information or documentation how to do this?
Thanks and kind regards,
Leo

Helpdesk ticket system for use with SBO

Hello Experts,
I am searching for a helpdesk - message or ticket system for or own use, to improve our customer support.
At this moment we simply use the email (pop inbox) and the SBO service module, but we want a more sophisticated solution.
I would Like:
Automatic reply and a tracking system for ourselve and our customers to follow the processes of a message.
Connection with our a AR invoicing system.
What systems can you experts advise me for further investigation?
Kind regards
Henk Tjassing

Project Management for Business One, developed by Maringo, is an Add-on that you can use.
Kind regards
Carin

ServiceNow Trouble Ticketing

ServiceNow is a platform-as-a-service (PaaS) provider of IT service management (ITSM) software. This ClearPass integration allows helpdesk staff to be kept informed immediately of any network triggered policy breaches by dynamically creating problem tickets leveraging the ServiceNow JSON based API. The integration detailed below triggers a problem ticket with the details of a mobile device that has breached the IT Jailbreak policy and is currently attempting to connect to the network.
AH contributor: cam
Specifications
Technology Integration
ServiceNow Trouble Ticketing
Cloud Deployment
Cloud Based
API Documentation
http://wiki.servicenow.com/index.php?title=JSON_Web_Service
Administration -> External Servers -> Endpoint Context Servers
Select Server Type
Generic HTTP
Server Name
<Your integration name>
Server Base URL
https://{YOUR-COMPANY}.service-now.com
Username
<Your username>
Password
<Your password>
Administration -> Dictionaries -> Context Server Actions
Action Tab
Server Type
Generic HTTP
Server Name
<Select your integration name>
Action Name
<Describe the action>
HTTP Method
POST
URL
/problem.do?JSON&sysparm_action=insert
Header Tab
Header Name/Header Value
Content-Type=application/json
Content Tab
Content-Type
JSON
Content
{"short_description":"Compromised Device WiFi Connection Attempt","priority":"3","description":"The following compromised device has attempted to connect to the cp-secure WiFi network:\nMac Address: %{Connection:Client-Mac-Address}\nEnrolled User: %{Authentication:Full-Username}\nDevice Serial: %{Endpoint:Serial Number}\nMobile: %{Endpoint:Model}\nOS Version: %{Endpoint:OS Version}\nLocation: %{Radius:Aruba:Aruba-Location-Id}","u_category":"%{u_category}","u_subcategory":"%{u_subcategory}","assigned_to":"mobileadmin"}
Attributes Tab
Attribute Name/Attribute Value
Connection:Client-Mac-Address=unknown
Authentication:Full-Username=unknown
Endpoint:Serial Number=unknown
Endpoint:Model=unknown
Endpoint:OS Version= unknown
Radius:Aruba:Aruba-Location-Id=cp-secure WiFi
u_category=71feaf0f8c00d100a4e1ee6a09f9bc72
u_subcategory=02feaf0f8c00d100a4e1ee6a09f9bc29
Tips & Tricks
The u_category and u_subcategory identifiers map to either default or custom ServiceNow database values. The identifiers can be found from the ServiceNow console by browsing to the Category SLA menu bar and then selecting the Category SLA or Subcategory SLA menu option. Once you have located the category and subcategory desired for the new problem ticket that will be created dynamically via the API, right click on that entry and select the copy sys_id option. This identifier should then be inserted in the corresponding u_category or u_subcategory option shown in the Attributes definition above.

This is a great "Start". But would be greater if I can actually learn how to integrate with my Policies!!

OTRS - Trouble ticket system

Similar Messages

Maybe you are looking for