Outbound caller ID work around

We have CM5.CCX 5 Customer is asking if he has 37 markets to outpost the local area market caller id. CM can only outpost 1 DID. Is there any work around for this. He has 37 locations and they now call 800 and connect to call center. He wants his agents to make outbound and display the local number so the customer will call local office.

Sure, because the Calling Number is specified, in the case I'm suggetsing, at the Route Pattern, which is destination dependant; All agents would use the same Route Pattern for a given market and each market would have it's own route pattern. The only trick is that if you have any non-agent calls, they would need to use a different Route Pattern (i.e. in a different partition that the agents do not have access to) or else their calls would get the same treatment.

Similar Messages

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  • Setting "work Time" on a outbound call?

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  • Cisco Jabber for Windows in Extend and Connect mode and making outbound calls

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  • 10.4.9 Printing Work-Around Fix - 10 Steps

    VonB has already listed a fix in this thread.
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    If this fix works for you, i encourage you to go back to printer's setup repair's website (http://www.fixamacsoftware.com/software/index.html) and purchase their software.

    Use the install disk that shipped with your Mac to "Repair Disk"
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    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
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    -mj
    [email protected]

  • Automatic navigation after "END" button depending on in- or outbound call

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