Outbound Communications manager

Question

I am working on a requirement where i have a send an Email to the Service Request Contact when a new Service Request is created.I am using the Outbound Communications Manager BS and Create and Submit request method to send the Email.
The Email is going to the Service Request contact which are loaded through EIM.But the Email is not sent to the Contacts which are created in the UI.This is the error which i could see
Unable to process source instance 1-AEULR. No recipients are associated with the instance
Sent 0 out of 0 messages. Please check the log for details.
Please let me know if any one has faced this issue..or if any more details are required.

Answer 1

Hi,
I am working on Siebel 8.
When ever a new contact is created from UI the PR_POSTN_ID is not populated and a record doesnt get created in S_POSTN_CON table.
This is the SQL which its generated andthe contact is not retrieved.
SELECT /*+ ALL_ROWS */
T7.CONFLICT_ID,
T7.LAST_UPD,
T7.CREATED,
T7.LAST_UPD_BY,
T7.CREATED_BY,
T7.MODIFICATION_NUM,
T7.ROW_ID,
T21.MEMBER_FLG,
T21.MID_NAME,
T21.OWNER_PER_ID,
T7.NAME,
T21.PERSON_UID,
T21.PREF_COMM_MEDIA_CD,
T21.PR_OU_ADDR_ID,
T1.NAME,
T17.PR_ADDR_ID,
T21.PR_AFFL_ID,
T21.PR_EMAIL_ADDR_ID,
T21.PR_ALT_PH_NUM_ID,
T21.PR_REP_DNRM_FLG,
T21.PR_REP_MANL_FLG,
T21.PR_REP_SYS_FLG,
T21.PR_MKT_SEG_ID,
T19.PR_EMP_ID,
T6.PR_EMP_ID,
T11.LOGIN,
T14.LOGIN,
T21.PR_GRP_OU_ID,
T21.PR_INDUST_ID,
T21.PR_NOTE_ID,
T21.PR_OPTY_ID,
T21.BU_ID,
T21.PR_SYNC_USER_ID,
T21.PR_PER_ADDR_ID,
T21.PR_POSTN_ID,
T21.PR_PROD_LN_ID,
T21.PR_RESP_ID,
T21.PR_SECURITY_ID,
T4.NAME,
T21.MED_SPEC_ID,
T21.PR_STATE_LIC_ID,
T21.PR_TERR_ID,
T21.PROVIDER_FLG,
T21.RACE,
T21.WEB_REGION_ID,
T10.OWN_INST_ID,
T10.INTEGRATION_ID,
T9.SHARE_HOME_PH_FLG,
T21.CUST_SINCE_DT,
T21.SUPPRESS_MAIL_FLG,
T20.ADDR,
T20.CITY,
T20.COUNTRY,
T20.ZIPCODE,
T20.STATE,
T21.WORK_PH_NUM,
T21.PR_DEPT_OU_ID,
T1.PRTNR_FLG,
T21.PR_REGION_ID,
T21.CON_IMAGE_ID,
T5.ATTRIB_07,
T21.EMAIL_ADDR,
T21.ALT_EMAIL_ADDR,
T21.EMP_FLG,
T21.EMP_ID,
T21.FAX_PH_NUM,
T21.FST_NAME,
T21.HOME_PH_NUM,
T21.AGENT_FLG,
T21.JOB_TITLE,
T21.LAST_NAME,
T15.ROW_STATUS,
T8.LOGIN,
T18.PR_SRV_AGREE_ID,
T3.ROW_ID,
T18.INTEGRATION_ID,
T18.NAME,
T18.LOC,
T18.PR_BL_ADDR_ID,
T18.PR_BL_PER_ID,
T18.PR_SHIP_ADDR_ID,
T18.PR_SHIP_PER_ID,
T18.CUST_STAT_CD,
T18.OU_TYPE_CD,
T18.OU_NUM,
T3.ROW_ID,
T16.LOGIN,
T21.ROW_ID,
T21.PAR_ROW_ID,
T21.MODIFICATION_NUM,
T21.CREATED_BY,
T21.LAST_UPD_BY,
T21.CREATED,
T21.LAST_UPD,
T21.CONFLICT_ID,
T21.PAR_ROW_ID,
T9.ROW_ID,
T9.PAR_ROW_ID,
T9.MODIFICATION_NUM,
T9.CREATED_BY,
T9.LAST_UPD_BY,
T9.CREATED,
T9.LAST_UPD,
T9.CONFLICT_ID,
T9.PAR_ROW_ID,
T5.ROW_ID,
T5.PAR_ROW_ID,
T5.MODIFICATION_NUM,
T5.CREATED_BY,
T5.LAST_UPD_BY,
T5.CREATED,
T5.LAST_UPD,
T5.CONFLICT_ID,
T5.PAR_ROW_ID,
T10.ROW_ID,
T10.PAR_ROW_ID,
T10.MODIFICATION_NUM,
T10.CREATED_BY,
T10.LAST_UPD_BY,
T10.CREATED,
T10.LAST_UPD,
T10.CONFLICT_ID,
T10.PAR_ROW_ID,
T15.ROW_ID,
T13.ROW_ID,
T3.ROW_ID,
T12.ROW_ID
FROM
SIEBEL.S_ORG_EXT T1,
SIEBEL.S_POSTN T2,
SIEBEL.S_PARTY T3,
SIEBEL.S_MED_SPEC T4,
SIEBEL.S_CONTACT_X T5,
SIEBEL.S_POSTN T6,
SIEBEL.S_PARTY T7,
SIEBEL.S_USER T8,
SIEBEL.S_EMP_PER T9,
SIEBEL.S_CONTACT_SS T10,
SIEBEL.S_USER T11,
SIEBEL.S_PARTY T12,
SIEBEL.S_PARTY T13,
SIEBEL.S_USER T14,
SIEBEL.S_POSTN_CON T15,
SIEBEL.S_USER T16,
SIEBEL.S_POSTN_CON T17,
SIEBEL.S_ORG_EXT T18,
SIEBEL.S_POSTN T19,
SIEBEL.S_ADDR_PER T20,
SIEBEL.S_CONTACT T21
WHERE
T21.PR_DEPT_OU_ID = T1.PAR_ROW_ID (+) AND
T1.PR_POSTN_ID = T19.PAR_ROW_ID (+) AND
T21.PR_POSTN_ID = T6.PAR_ROW_ID (+) AND
T7.ROW_ID = T17.CON_ID (+) AND T17.POSTN_ID (+) = '0-5220' AND
T19.PR_EMP_ID = T11.PAR_ROW_ID (+) AND
T6.PR_EMP_ID = T14.PAR_ROW_ID (+) AND
T21.PR_PER_ADDR_ID = T20.ROW_ID (+) AND
T21.MED_SPEC_ID = T4.ROW_ID (+) AND
T7.ROW_ID = T21.PAR_ROW_ID AND
T7.ROW_ID = T9.PAR_ROW_ID (+) AND
T7.ROW_ID = T5.PAR_ROW_ID (+) AND
T7.ROW_ID = T10.PAR_ROW_ID (+) AND
T21.PR_POSTN_ID = T15.POSTN_ID AND T21.ROW_ID = T15.CON_ID AND
T15.POSTN_ID = T13.ROW_ID AND
T15.POSTN_ID = T2.PAR_ROW_ID (+) AND
T2.PR_EMP_ID = T8.PAR_ROW_ID (+) AND
T21.PR_DEPT_OU_ID = T3.ROW_ID (+) AND
T21.PR_DEPT_OU_ID = T18.PAR_ROW_ID (+) AND
T21.PR_SYNC_USER_ID = T12.ROW_ID (+) AND
T21.PR_SYNC_USER_ID = T16.PAR_ROW_ID (+) AND
(T21.PRIV_FLG = 'N') AND
(T7.ROW_ID = '1-AF4PK')
ORDER BY
T21.LAST_NAME, T21.FST_NAME
Please let me know if any findings.