Outlook 2010 intermittently receiving blank body's in email

I have a single user who this issue has followed her from one pc to another
User receives emails from a group every day and she is the only one experiencing this issue, about 15 people get these emails.
My  company uses Citrix and inside citrix we use outlook 2007 and she has no issue receiving the emails.
I have made the user another outlook profile locally as well as delete all temp files for outlook, and checked that her settings where the same as the user next to her whom is not having this issue.
I do not believe it is any virus blocker preventing this as shes the only one experiencing this issue.
Any assistance with this would be greatly appreciated

Hi,
It's necessary to check the antivirus settings because antivirus may integrate into Outlook and installed an add-in in Outlook, which is a common reason for this issue. You can check if this applies:
http://support.microsoft.com/kb/2854787
In addition, does the user sync his email to other mobile devices? If so, please disable the sync and then test the issue again.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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