Outlook 2010 - Losing image in signature after reboot

Hi,
I have a user that uses Outlook 2010, they have a standard signature and after a reboot they have lost an image within it.
Its a Written signature in the signature to make things worse.
The rest of the content remains, just the one image is missing. I think its a .BWG file. They are hitting save, I went through the same steps.
Thanks in advance.

Hi,
When we create a signature in Outlook, it's stored in the following location on your computer:
Windows XP
C:\Documents and Settings\%username%\Application Data\Microsoft\Signatures
Windows 8, Windows 7 and Windows Vista
C:\Users\%username%\AppData\Roaming\Microsoft\Signatures
Please go to the location and find the user's signature, double click to open it and check if you can see the image there.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

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Hi,
I was thinking if a filter could be the cause, but you have tried resetting View... How did you reset View? If you just tried VIEW tab -> Reset View, I suggest you run Outlook with the switch "/cleanviews" to deeply clean the views.
I assume you have any 3rd-party add-ins? Please check if there are any suspicious add-ins which may cause this issue, especially these add-ins which may have effect on your Outlook Data File(.ost or .pst file).
Please also run Malicious Software Removal Tool to scan your system, check if there are any malware that may cause this issue:
http://www.microsoft.com/security/pc-security/malware-removal.aspx
Regards,
Melon Chen
TechNet Community Support

Outlook 2010 won't send email after a move of the .pst file.

I moved the pst file from an external drive to C:. When I restarted outlook, it asked where the file was located. After selecting the pst file in the new location, it all appeared fine. The mail was there and could be read and new mail was received. However,
it was soon discovered that the outbox was piling up and no mail could be sent. I have tried creating a new profile as suggested in other help articles, but this simply created a new and different pst and mail structure. How can I get the old one to be
able to send mail again?
Thanks,
Mike

Hi,
What type of account are you using? POP3 or IMAP?
You mentioned you created a new profile to setup the account, can you send emails with the new profile?
If issue persists, some security program and firewall may cause the sent mail stuck in Outbox issue, please disable the firewall and anti-virus program to test the result again.
We can also run Outlook in Safe Mode to determine if 3rd-party add-ins caused this issue:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
In case the .pst file was damaged during the move, we can also run scanpst.exe to repair the .pst file, test if this helps:
http://support.microsoft.com/kb/272227/en-us
Regards,
Melon Chen
TechNet Community Support

ICloud WINDOWS 7 64 Bit sync problem with calendar of Outlook 2010

I am using
iPhone 4S (IOS5)
iPad 1 (IOS5)
PC (WINDOS 7 SR1 32 bit, Cor-2-duo) & Outlook 2010, 32 bit, at home
PC (WINDOWS 7 SR1 64 bit, Intel i7) & Outlook 2010 version 14.0.6106.5005 (32-Bit), in my office
together with iCoud for syncing my contacts (about 500) and calenders (2 calenders, about 3.000 and 8.000 entries) with Outlook 2010
The syncing works perfect for 1., 2. an 3., but I have severe problems with the 64bit PC:
The iCloud operating pannel is only displayed after a fresh reset of the system. Two processes are running (iCloud.exe*32, iCloudServices.exe *32), the iCloud icon on the task bar is displayed. Opening of the iCloud operating pannel fails by all means ( via icon, via network->icloud) etc. after Outlook 2010 has started once.
After closing Outlook, a restart of Outlook is perfored but displays "loading data" till infinity. The task manager is required to shut down Outlook.
After a fresh reset outlook starts (normal behavior) and displays the contacts (complete) and both calendars, but has only downloaded during set-up only about 7.000 entries of the 11.000 entries which are still displayed in the calendar of the web interface of iCloud and are displayed nicely on iPhone, iPad and the 32bit PC. The sync of new calendar entries works perfect between all four systems.
I have removed and reinstalled the iCloud operating panel sereal times, checked the Outlook pst file for errors -> no success.
Any suggestions how to overcome this problem?

I had a similar problem back lst year with MobileMe and outlook. I had to uninstall outlook and MM control panel completely then reinstal MM THEN Outlook and then MM would download all 5 of my MM calendars into Outlook including all events
do they stop at a certain date i remember seeing an option somewhere that specified how far back to sync appointments

Adobe Acrobat 9.4.5 | Outlook 2010 | Windows 64 bit

In other versions of Acrobat you were able to create PDF files of complete file folders within Outlook. Originally when Office 2010 came out the Adobe Icon was not available and at that time I checked to see if there was a ‘fix / work around’ for it. Yesterday, I looked once again and it appears this situation has not been rectified for Adobe Acrobat 9.4.5, Outlook 2010, Windows 64 bit. After an extensively searching, it appears Nuance has a PDF program ‘Converter Professional 7’ which will convert the complete file folders within Outlook. BUT I am wondering if Adobe ever fixed this & if not when do they plan on providing a patch with will?

fwiw -
Adobe's Acrobat updates follow a quarterly release schedule.
That puts the next round of updates in the September time frame.
Aside from the product update page John provided, updates are tracked at this Adobe Blog: http://blogs.adobe.com/psirt/
Keep in mind that Acrobat X is the current commercial release. Acrobat X at 10.1.0 provides some Windows 7 64-bit support via PDFMaker.
PDFMaker compatible applications, for Acrobat 6 through X are identified here:
http://kb2.adobe.com/cps/333/333504.html
As John posted, Windows 7 32-bit support (&, with 10.1.0 some 64-bit support) is provided by Acrobat X.
Looking at past practices I'd be rather surprised if any update to Acrobat 9.x, during the remainder of its support life, provided 64-bit support.
Acrobat's support life may be viewed here:
http://www.adobe.com/support/products/enterprise/eol/eol_matrix.html#86
An unfortunate reality is that with migration to a new OS one has to also migrate to new applications sooner or later.
Navigated that tidal ebb & surge from Atari 1040STs & Amigas to DOS (of various flavors) & through the cyclic releases of Windows.
With that said one can always submit a request via Adobe's official request form at:
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Be well...

Outlook 2013 Signatures not showing up at all after transferring signatures from Outlook 2010

Hello,
first time on here asking a question needing help. I recently bought a new machine, windows 7 Pro and Outlook 2013. I successfully brought over my .pst files from my old machine running Outlook 2010, Windows 7. This was great and easy, got to keep
all my settings, rules, and private folders for Outlook 2010 right into Outlook 2013. Then it was time to move my signatures over, I did so with ease however when I went to my signatures in 2013, NOTHING was present, not 1 out of 30 signatures I have.
I sure dont want to rewrite each one over again. I restarted, made sure the signatures were in the right spot in Outlook 2013. I also tried putting the signatures in another folder and importing them in, nothing. What is the deal? Can someone please
tell me what I'm doing wrong or has anyone had this issue? Please help. and thanks.

Just to check, so you went into C:\Users\%username%\AppData\Roaming\Microsoft\Signatures on your old machine and copied ALL of the files & folders you found there, and moved them over to the same folder location on your new machine.
After doing that when you start Outlook and look in File, Options, Mail, Signatures you see nothing listed under "Select signature to edit" at all?

Images Do Not Display on Signature Reply Emails _ Outlook 2010 Professional

I created a company signature which display fine when sent, however when replying to an email the signature shows up with out any of the images. There are simply blank squares where the images should be displaying. Can anyone help me resolve
why this would be happening?
*Would the device (i.e. iPad) one is viewing the email on be the reason for the issue?
Thanks,
Julia

Hi
As per the information and details provided by you, outlook 2010 not showing image in signature during replying emails, to solve this problem please follow these steps:
You mentioned that you are using a device, i.e. iPad.
Mobile device supports only Plain Text and that’s why the signature image is not showing in your emails.
If your picture contains crucial information which you really want in your signature. You can
customize your Plain Text version of your signature to include that information in a typed form instead of as a picture.
HTML format is capable of displaying different kinds
of font style as well as graphics like a logo.
You can set the email format on the
Format Text tab of an email message window in Microsoft Outlook 2010.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Is this a bug of Outlook 2007 about images displaying in signature?

I've done many tests and researched on website or MS KB. But still got no solution.
My issue is:
I make a signature with images linking from website which can be easily accessed.
I setup this signature in Outlook 2007, when I compose a new mail, and choose the signature I set. It won't show the images with a high percentage rate, meanwhile, I try to get into "Signature"-"Signature...",
Outlook2007 gets stuck, then you can not close Outlook or open Internet Explorer unless you kill the process of OUTLOOK.exe.
1. Test are done under a clean XP system and Office 2007 standard fresh installed. Also there are some other staffs who help me test the signature that report the same issue on Office 2007.
2. Images are rendered in 96dpi. They are all in very small size stored on website, can be easily accessed without network connctivity problem.
3. The signature is made by simple HTML language not by Outlook signature setup wizard. but in this case, you can ignore which method I use to create the signature. The images in signature can be displayed well in Outlook 2003 &
2010. Also I have tried insert images using "link to file" in Outlook signature setup wizard, got same issue.
4. Don't suggest me to store the images locally. These images should be updated after a period. You can not ask the company staffs to update these images manually by themselves. and even if the images are stored locally, the images won't be shown
in Outlook 2007 with a high percentage rate.
5. I've tried setup signature with or without an account profile, got same issue.
6. I 've tried without an accout profile, just copy the signature file to Outlook signature folder, unplug the network cable, and "new mail" then load the signature, of course, the images won't be shown because network connection doesn't exist,
and then when I try to get into "Signature"-"Signature...", the Outlook interface also gets stuck. So I think Outlook 2007 may have some problem on detecting the network connectivity.
7. It is not possible to upgrate the version of Office. Since Office 2007 isn't out of date and is powerful enough for us, no one want to pay more money just to avoid this issue.
I don't know why I cannot upload a screenshot for troubleshooting. If needed. I can send a mail with screenshot attached.
So far to now, I still get no solution, I think this is a bug of Outlook 2007, because the same signature, there is no problem on Outlook 2003 & 2010. Hope someone of MS staff can see this article and report to technical support center.
I would appriciate anyone's kindly help but please consider that you understand what I am talking about. I don't want to waste time for each of us.
thanks in advanced.

What kind of problem about the display image in signature?
How do you add the image into the message body when you send the message?
Does it show correct through Web-based access?
Outlook 2007 doesn't support some of Style Element, you may reference the link as below:
http://www.campaignmonitor.com/css/
Thanks.
Tony Chen
TechNet Community Support
Thanks for your reply, I know that some Style Elements won't be supported in Outlook, but this is not the reason.
Please refer to my post previously, I post it but get no response.
http://social.technet.microsoft.com/Forums/office/en-US/481170b1-f23f-4d46-9914-823326491846/is-this-a-bug-of-outlook-2007-about-images-displaying-in-signature?forum=outlook

Unable to add Exchange account after upgrading Outlook 2003 to Outlook 2010

Hello,
We have a number of users that we have upgraded Outlook from 2003 to Outlook 2010.
I am now trying to add an exchange account to these machines, but it doesn't work.
The exchange setup is correct, as we have some machines that came with Outlook 2010/2013 out of the box, and the exchange accounts work fine on them.
The first error that appears when adding the account is:
I have tried removing Outlook 2010, and then uninstalling Outlook 2003, reboot and re-install 2010. Same error.
I have tried setting up a new profile for the user, same error.
Our Exchange host pointed me to this http://support.microsoft.com/kb/2264398 which initially looked quite promising, as it describes
the issue I am seeing. However, after carrying out the fix, I get the same error.
I checked in event viewer, and these issues seem to be relevant to the issue:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the
local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office11ShipAssert
6xk3
14.0.7015.0
the message resource is present but the message is not found in the string/message table
and
Fault bucket 8096914, type 21
Event Name: Office11ShipAssert
Response: Not available
Cab Id: 0
Problem signature:
P1: 6xk3
P2: 14.0.7015.0
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\ntuser\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\ntuser\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr
These files may be available here:
C:\Users\ntuser\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_04a2c612
Analysis symbol:
Rechecking for solution: 0
Report Id: 3ec8802e-af73-11e3-89d4-c454b37af7b4
Report Status: 0
Any help would be appreciated, I don't fancy wiping the machines and starting from scratch, just to sort this issue out.

Hi Stephen,
What’s your Exchange server version? Exchange 2013 or Exchange 2010?
Since your original Outlook 2010 and 2013 users can connect to Exchange server and work well, I think the configuration(Autodiscover service, Outlook Anywhere etc.) in server side should be correct. Please make sure your
new Outlook profile for Outlook 2010 have been configured with the following points:
1. The Encrypt data between Microsoft Office Outlook and Microsoft Exchange Server is checked.
2. Restart the Microsoft Exchange RPC Client Access service in Exchange server. And make sure all other Exchange services are running.
Please check whether the problematic users can configure an Outlook account and access their mailbox in the original Outlook 2010 client or not.
Thanks,
Winnie Liang
TechNet Community Support

Outlook 2010 and Outlook 2003 Signatures Disappearing

Hello,
we have a multiple domain controller environment with many locations. We run both Server 2003 and Server 2008 with Exchange 2003 being our main Mail server and Exchange 2007 running Webmail. When a workstation is first imaged, Office 2003 installs via
GP, and then the user can install Office 2010 through SCCM as an upgrade. We do not use roaming profiles, although we do redirect their "my documents." The problem is occuring for both users of Outlook 2003 and Outlook 2010. Our problem is that users
signatures are disappearing, meaning they create a signature, then they restart the computer and the signature is no longer in the signatures folder. We have tried recreating their Outlook profile, reimaging the computer, deleting their entire profile on the
computer, none of which has stopped this from happening. Every time after they create the signature, it will go away. Sometimes it will stay for a few days, and then disappear again. This is not happening for all users, only a random selection of users. These
users are not administrators on their physical workstations. Thank you
Joshua

Hi,
For signature information, it store in following location, make sure user can access this folder:
Windows Vista & 7: drive:\Users\user\AppData\Roaming\Microsoft\Signatures
Windows XP or Windows Server 2003 : drive:\Documents and Settings\user\Application Data\Microsoft\Signatures
And also check registry entry, if there has any information about “signature”, please delete test if it helps.
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Common\MailSettings
Note: How to backup registry:http://support.microsoft.com/kb/322756
Best regards.
William Zhou
TechNet Community Support

Images are not displayed in Outlook 2010, Win 7 64 bit

Dear Sirs,
I ask for help! I can not manage to set the display of images in Outlook 2010. I tried everything suggested on this forum, but nothing helped me to solve the problem. It seems to me that the problem is in software. Any advice is welcome. Thanks.

I have been having this problem for over a month.
The “Trust centre” settings did not solve the problem- nor Deleting the Regedit Security key
I tried then a similar solution to
Alexandru Dionisie solution -
Open an email, then File | Mail | in
Compose mail - Editor Options | in Advanced
- Display e-mail content - [] show_pictures_placeholder
ouffff!
.. and funny enough the tick box “show_pictures_placeholder” was un-ticked...
>> but anyway it appears that just saying OK (leaving it un-ticked) solve the problem.!!!!
Just FYI my problem was intermittent - the pics where sowing once every few days - just for a few emails and the start failing again.
Also remember that the "show_pictures_placeholder " solution did work after I did delete the security key - but is a mystery what was the real solution (as it is still a mystery if it is going to last). :0)
Morvi
PS: ill let u know if it stays good
-------ooo000ooo---------
OK so this is the continuation “and end” of my experience
- my solution did work for one day and failed again > so none of the solutions work for me including the SCANPST.exe or any of the settings
- I manage to solve the problem by moving all the email folder by folder to a new PST file
Note: the original PST files were 16 GB - moving folder out sis not reduced the file size, and the new PST file with all the old emails is not 2GB.
Good luck

Outlook 2010 Signature: Resizes GIF-pictures when you do not have 100% dpi set on display settings

Our automatic signature tool creates signatures for all our employees. The signature works fine until people with non-100% dpi setting on display (e.g. medium 125% or Larger 150% in Control Panel > Display) try to edit their generated
signature and saves. Suddenly the images get resized and blurry, even if it is not displayed as resized when save the updated signature.
It works fine to edit and save if you have display DPI set to 100%.
The company logo is 127x38 pixels, 2,15KB GIF file.
Is this a known bug or something else? I'm not sure its fair to blame the signature-tool as it works okay before the editor has been doing its stuff.
Another strange thing. If I have edited a signature in 125% and saves it. I send an email and the signature logo is blurry. But if I change display DPI to 100% and send another email (logoff and logon first to change dpi) then the logo is fine again.
Seems like the logo is bound to text size

Our company is having this exact same problem. We have Outlook 2010 SP2 and Windows 7 SP1 Enterprise. As the OP we have a signature creation tool that helps us create these HTML signatures dynamically. OP did you ever resolve this issue?
However, in our situation our logo gif image is already 96 DPI. Our HTML signatures work perfectly fine when Windows DPI is set to 100%. But, as soon as you go to 125% or 150% we have problems when saving email drafts and sending emails where the
logo increases in size.
Here is an example of the HTML code for my current signature. Any help on this issue would be appreciated. Is there a way to prevent Outlook from doing this when DPI is increase from default. We have a lot of users that need to increase
the DPI to see their PC better.
<HTML><HEAD><TITLE>GK Signature</TITLE>
<META http-equiv=Content-Type content="text/html; charset=windows-1252">
<META content="MSHTML 6.00.6000.16674" name=GENERATOR></HEAD>
<BODY>
<DIV align=left> </DIV>
<DIV align=left><FONT face="Arial" size="2" color="#002654">Ryan Lewandowski</FONT></DIV>
<DIV align=left><FONT face="Arial" size="2" color="#002654">Senior PC Specialist</FONT></DIV>
<DIV align=left> </DIV>
<DIV align=left><IMG alt="Godfrey & Kahn, S.C." hspace=0 src="http://www.gklaw.com/images/logos/gklogo.gif" align=baseline height=17 width=184 border=0></DIV>
<DIV align=left><FONT face="Arial" size="2" color="#002654">780 North Water Street</FONT></DIV>
<DIV align=left><FONT face="Arial" size="2" color="#002654">Milwaukee, Wisconsin 53202-3590</FONT></DIV>
<DIV align=left><FONT face="Arial" size="1" color="#002654">TEL</FONT><FONT face="Arial" size="2" color="#002654"> • 414.273.3500</FONT></DIV>
<DIV align=left><FONT face="Arial" size="1" color="#002654">DIR</FONT><FONT face="Arial" size="2" color="#002654"> • 414.287.9537</FONT></DIV>
<DIV align=left><FONT face="Arial" size="1" color="#002654">FAX</FONT><FONT face="Arial" size="2" color="#002654"> • 414.273.5198</FONT></DIV>
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Images in Outlook 2010 messages disappeared (SOLVED)

Racking my brain on this one, and tried a ton of things found in googling. I have Outlook 2010 with both a work Microsoft Exchange and personal Gmail IMAP set up, and both have stopped showing pictures embedded in e-mails. They just show
a completely blank box (no red X). I've been through all the "Show pictures" settings in both Outlook and Word. I disabled, rebooted, and then re-enabled just to be sure something wasn't stuck. I've also tried clearing the Temporary Internet
folder. Even went so far as to create a dummy Admin account and completely DELETE the Temporary Internet folder so system could do a scratch rebuild. Similar steps on Gmail. Deleted the entire account from Outlook and created it as new.
All my IMAP messages pulled right back in, but still no images.
Any idea of other things I might try? At a loss here . . . . .
~Vol

Well, about the time I posted I found the answer to my own question. They are both things that I had tried, but I guess I had never tried them at the same time!
STEP 1:
- Close Outlook.
- Go to this registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
- Rename “OutlookSecureTempFolder” key as OutlookSecureTempFolder.old”
- Re-start Outlook
STEP 2:
- Create new email
- From e-mail compose screen, go to File / Options / Mail / Editor Options / Advanced and make sure that "Show picture placeholders" is NOT checked
- Close & re-start Outlook
Hopefully that tidbit helps someone else. Thanks!

Outlook 2010 won't open after installing icloud for windows

Hi,
Installed icloud for windows at work this morning after moving my MM account to icloud at home on my MBP.
Installed ok but after ticking the mail, contacts, calendar and bookmark boxes on icloud for windows Outlook 2010 starts but won't open and stays on the "Processing..." for a long time before I close it.
Also the icloud for windows control panel won't reopen except the time it opens after installation. I have tried removing it and rebooting but after it's installed, if you close the control panel it won't reopen although it's still running in Task Manager. Closing it in Task Manager and restarting doesn't make a difference.
Currently I removed, rebooted and reinstalled and only have the bookmarks ticked and outlook works ok but the control panel still won't reopen.
I am on a exchange server so don't know if this is part of the problem. Not real worried about mail but would like calendars working again.
Very thankful for any help you can offer.

I had the same problem after successfully moving from MobileMe to iCloud yesterday on my PC, ipad and iphone.
Today I couldn't open Outlook 2010. An Outlook dialogue box for my MobileMe email account kept asking for the email password, and although I put the password in, it kept re-appearing.
I turned off Norton spam temporarily, because I noticed Outlook was stuck processing the Norton plug ins at opening, and managed to open Outlook but the programme crashed every time I tried to access my email account settings (I thought I would try to delete the MobileMe email account).
I then opened the Control Panel for iCloud and unchecked the Mail with Outlook box, which has enabled Outlook to work again. The @me.com email account was gone when I checked the email accounts. I never needed to use the @me.com email account anyway.
How frustrating and such a waste of my time.
Does anyone know what difference it makes if the MobileMe/iCloud email is not connected to Outlook? Does it really make any difference when you have your email accounts in the iPad and iPhone anyway?

Outlook 2010 e-mail signature missing from reply

Hi!
I have create a signature, and it works fine when creating new emails. But when replying/forwarding, there is no signature attached. And this despite I have attached the signature under options->mail->signatures->Replies/forwards.
I have tried setting it to none, saving, adding it again and also with another very simple plain two word signature, with no result....
I am running Office Professionel Plus 2010 on Windows 7 Enterprise 64bit
I really hope that you have some suggestions, because this is really annoying!
BR Rasmus Hovendal

I had the same problem after upgrading to Outlook 2010, and this was the only place I got a search hit on (with Bing search of course) showing others with the same problem. I think I just found the solution (fixed it for me) so I
thought I would share. There seem to be multiple exchange accounts now (I don't remember if they were there before) in the Signature editing dialog, and each one of them has sig settings. In the "Choose Default Signature: section, for the "Email
Account:" drop down, select "Microsoft Exchange" and pick your sigs, select "Exchange" and select your sigs, and I guess select any others too :).
I am assuming the problem is intermittent depending on who is autopopulated in the "from" section for the email that you are forwarding or replying to, "Exchange" or "Microsoft Exchange", although i don't know the logic of why one would be chosen over
the other.

Outlook 2010 - Losing image in signature after reboot

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