Outlook 2013 asks for credentials but does not connect for Exchange email, but only when out of office

Hi,
New employee wishes to use his Office 365. Have loaded onto new PC, connected to exchange, loaded his folders, everything is fine.
When he leaves the office and connects at home, he is asked for credentials.
I have tried the usual credentials: [email protected] and domain\user
With each attempt, Outlook displays disconnected
The password is correct, OWA he can log on fine, he has no problem when returning to the office. He has all the correct permissions in AD.
No other user has a problem when away from the office, but every other user is using Office 2010
Advice appreciated.

Hi,
Please make sure the user has enable Outlook Anywhere in Outlook.
To turn on Outlook Anywhere, on the Connection tab, under
Outlook Anywhere, check Connect to Microsoft Exchange using HTTP, and then click
Exchange Proxy Settings. Your Exchange admin must enable this feature and provide you the proxy settings. For more information, please refer:
http://office.microsoft.com/en-in/outlook-help/use-outlook-anywhere-to-connect-to-your-exchange-server-without-a-vpn-HP010355551.aspx
Best Regards,
Steve Fan
TechNet Community Support

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