Outlook 2013 keeps closing.

Hi,
Outlook 2013 keeps closing on me. I've read some info from this site.
I've also created an Event File in Word an uploaded it to One Drive as suggested.
Can someone advise me on what to do next please?
Regards,
Martin Allen.

Hi,
Would you please share the even file (the OneDrive link where you stored your Event file) to us so that we can analyze it.
You can first try to start Outlook in safe mode to check if the issue continues. To do this, press Windows key + R to open the Run command, type
outlook.exe /safe and press Enter. If the issue would be gone in safe mode, please go to File > Options > Add-ins and disable suspicious add-ins to resolve the issue.
If the issue persists in Safe Mode, you can try to create a new mail profile in Control Panel > Mail and reconfigure your email account in the new mail profile to check the result. For your reference:
http://support.microsoft.com/kb/829918
If above doesn't fix the issue, you can try to use the OffCAT tool to troubleshoot the issue. See:
http://support.microsoft.com/kb/2812744
Best Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Outlook 2013 keeps crashing. (mso.dll Exception code: 0xc0000005)

Outlook 2013 is crashing for a lot of my users and myself included. Looking at the event viewer, it is crashing iwth mso.dll with Exception code: 0xc0000005. It usually happens overnight. I'd leave for the day and when I get in in the morning, outlook
has crashed. I have tried manually disabling all add-ins but that did not help. Then I ran outlook in safe mode but still the same crash. I have deleted the mso.dll to have outlook reinstall it but that didn't help. I see that other people have the same issue
but still no resolution (http://social.technet.microsoft.com/Forums/office/en-US/eedc120d-de4b-4236-a114-2492f3041e04/ms-outlook-2013-keeps-crashing?forum=officeitpro and http://social.technet.microsoft.com/Forums/office/en-US/0ee701d1-b341-4448-878a-1a26618262c1/microsoft-outlook-2013-has-stopped-working-and-crashes-everytime?forum=outlook )
anyone have any new input?

Hello again dom8925,
When all else is tried to no avail, can you do an offline virus scan on any of the problematic computers? Here's how:
1. Check if the computer has a 32- or a 64-bit system. Right-click on Computer icon, choose Properties. System type reveals the bitness.
2. Download the appropriate virus scanning version from http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Note: If you're on Windows 8.1: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline-beta
3. Insert a USB stick with nothing important on. Observe the drive letter (F:, G: etc ...) assigned to it.
4. Start the downloaded program and follow the instructions. Note: Choose the correct drive letter from 3 above.
5. Restart your computer so it will boot from the USB stick. Depending on computer brand you can often press F12 to get a boot menu.
Sometimes you have to enter BIOS to tell the computer to boot from USB if present.
The quick scan starts. Abort it and select Full Scan. Let it run overnight or till finished.
Best regards George
I've tried that with no success. Plus it can happen on a brand new freshly installed environment. Only thing that remedies the situation was disabling all Outlook GPOs on a test user and test pc.

Outlook 2013 keeps crashing with secman.dll since a few days.

Hi,
since a few days Outlook 2013 keeps crashing repeatedly within the first minute after starting.
After a few restarts of Outlook, it then works.
This appears to be the same issue as described here: http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-multiple-crashes-upon-start-up/f2d6666c-8798-40a6-adad-1b486300d3ac
The crash signature looks like this:
[ Name] Application Error
- EventID 1000
   [ Qualifiers] 0
   Level 2
   Task 100
   Keywords 0x80000000000000
- TimeCreated
   [ SystemTime] 2014-04-23T06:21:22.000000000Z
   EventRecordID 99646
   Channel Application
   Computer ELWS021.Ellis.local
   Security
- EventData
   OUTLOOK.EXE
   15.0.4569.1503
   52b0b282
   secman.dll
   4.0.0.1
   50a14ebc
   c0000005
   000019cb
   83c
   01cf5ebc31b9de14
   C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
   C:\Program Files (x86)\NetPhone Client\secman.dll
   7cd3271d-caaf-11e3-9262-005056c00008
I'm wondering if this might be related to one of the recent updates for Outlook 2013?
Thomas

Hi,
Did you installed any add-in for your Outlook? Please try to start Outlook in safe mode to check if the issue continues. To do this, press Windows key + R to open the Run command, type
outlook.exe /safe and press Enter.
If the issue would be gone in safe mode, please go to File > Options > Add-ins and disable suspicious add-in to resolve the problem.
If this issue persists in safe mode, please try to navigate to C:\Program Files (x86)\NetPhone Client and register the secman.dll to check the result. To do this, press Windows + R and type
cmd in the Run command, type
regsvr32.exe C:\Program Files (x86)\NetPhone Client\secman.dll
Restart Outlook to check the result.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 keep asking for password

Hi,
We having problem where outlook is keep asking for password every time you start outlook.
Things I tried
- I have created new outlook profile - still same problem
- Clear all passwords from password manager - still same problem
- Deleted the .OST file - still same problem.
- Always prompt for logon credentials - this is not tick
- I have tried this
http://support.microsoft.com/kb/290684
Only happening on Office 2013 not office 2007
One thing I did notices when I was debugging the problem.
When I removed the office and reinstalled the problem went away for
whole 1 week but then on Monday it start asking for password again which
makes be thing that they is something in group policy which is causing
this.
We are using
- Windows 7
- Office 365 (2013)
- Our emails are being hosted by Microsoft clod
I don't know what else to try or check.

Hi,
Does this issue happen to all clients or a special one?
Please first check if Logon network security under More Settings on the Microsoft Exchange
Security tab is set to a value other than Anonymous Authentication.
In addition, you may also follow this article to troubleshoot the issue:
http://blog.quitecloudy.com/2012/06/troubleshooting-office-365-multiple.html
Please Note: Since the web site is not hosted
by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

SBS2008 in combination with Outlook 2013 keeps asking for credentials

I've got a SBS 2008 server with windows 7 pro clients.
Some of them use outlook 2010 and some use 2013.
The users which use the 2013 version has a problem with saving of the credentials.
Every time they start outlook 2013 they will be asked for credentials and some of them 5 times before it starts.
The weird thing is: if you click ESC to close the screen that asks for the credentials, outlook still connects to the mailbox.
Is there someone who can tell me how to fix this problem.

Hi Willy-Billy,
Any update? Would you please let me know the current situation of this issue?
In addition, would you please let me confirm something more?
Please check if problematic user accounts access mailbox correctly via OWA.
If you create a new outlook profile for a problematic account, will encounter the same issue?
As mentioned in the link that Robert provided, please check if you enable
Always prompt for logon credentials setting in Outlook 2013.
If you enable this setting, please uncheck and monitor the result.
Meanwhile, please remove the old credential in
Credential Manager, then add again. Please check if this issue still persists.
Please run
SBS 2008 BPA to collect SBS configuration information and analysis. Then check if you can find some clues.
Windows SBS Best Practices Analyzer (BPA)
http://support.microsoft.com/kb/2673284
Hope this helps.
Best regards,
Justin Gu

Why does the error message "Microsoft Outlook must be closed because an error occurred" keep coming up?

why does the error message "Microsoft Outlook must be closed because an error occurred" keep coming up?

Reboot the machine.

Outlook 2013 on Windows 8.1 keeps prompting for username and password.

Hi,
I have a HP Pavillion TouchSmart laptop with MS Windows 8.1 OS. I had installed MS Outlook 2013 Standard. This laptop is joined to the domain like many of my users, however, it keeps prompting for username and password. The emails are still able to send
and receive without any problem.
I have tried to check the connectivity, both cables and wireless are well connected.
I have tried to reinstall the Outlook 2013, but it still occurs.
Attempted to recreate profile but it still occurs.
For the configuration:
I have selected negotiate authentication, and have unchecked the box that states
"Always prompt for login credentials"
Please advise.
Thank you.

Hi,
We can also follow this forum FAQ to troubleshoot this problem:
Why does Outlook keep prompting for password
http://social.technet.microsoft.com/Forums/en-US/bcd2d9c2-1a1b-4446-bf32-69fee8cdf11b/why-does-outlook-keep-prompting-for-password?forum=outlook
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 are not opening and showing pst files are not closed properly

Hi
Outlook 2007 has stopped working and showing close the program. Again,we re-started then outlook 2007 and it has opened and taken the backup of pst files in a separate hard drive.
The pst file was repaired in scanpst.exe and again i have tried to put the pst file back in outlook 2007.It was hanging and suddenly i have uninstalled 2007 and started installing outlook 2013.
2013 applications like word,excel,power point are opening and outlook 2013 are not able to open and showing pst files were not closed properly.
Again i have un-installed and re-installed the outlook 2013.still we are not able to open the outlook.
Need your support at the earliest to fix the issue.
Thanks

Hi,
What's the .pst file used for? Archive? Or you set up a POP3 account and want to import the emails from the .pst file?
Another question, you mentioned you installed Outlook 2013 and it didn't open either. Was this from the beginning right after you installed Outlook 2013, or after you did something such as create a new Profile, set up a new account and tried to import the
.pst file?
Kindly answer my questions so I can understand the situation better.
I've seen some of this issue caused by the anti-malware software, check your anti-malware software to see if it's trying to interfere with Outlook - things like real time email checking can sometimes cause these kinds of problems. To troubleshoot, we can
simply disable the anti-malware software temporarily to see the result.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 Rules "Which Rules Do You Want To Keep - Client or Server"

Ever since I upgraded to Outlook 2013, whenever I run my morning Rules on our companies public folder, I get a pop up box asking "Which Rules Do You Want To Keep" and the choices - "Client or Server" So naturally I run the rules that are stored on the
server and all my rules are run properly. But its a bit of a hassle that it makes me click that every single time I run the rules (sometimes several times per day) even though they are the exact same rules I ran on Outlook 2010 and I was never asked. Im wondering
if there's a way to set this choice permanently so I dont have to make the choice daily. Even when I make a new rule it asks me this question, even though the new rule isnt stored in either location at that point.

This behavior occurs because a copy of the rules that you created for this Exchange mailbox is stored in your local .pst file. When you start Outlook and access your Exchange mailbox from computer B, Outlook expects rules. However, the rules
are not present because they are stored locally in the .pst file on computer A.
To resolve it, we may Deliver new e-mail to a new location. (In Outlook 2013, there is no "change folder" option in Account setting. If you are using PST as the data file, please create/set another PST as default to have a try)
These issue may also caused by the following conditions:
1. Two Outlook Computers Are Connected to the same Microsoft Exchange Server Mailbox
2. Different Versions of Outlook Connected to the Same Exchange Server Mailbox
You may go to the link below to get more information. Thanks.
http://support.microsoft.com/kb/287640
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

The icloud add-in keeps disappearing on Outlook 2013. How do I fix this?

The icloud add-in keeps disappearing on Outlook 2013. I go to Add-ins and add it back in but if I close Outlook and return later, the add-in is gone and I have to add it in again. I've tried adding it in as Administrator, but it still disappears. I have removed and reinstalled icloud but this does not help. How do I fix this?

Go to Settings>General>Reset>Erase all Content and Settings. Then set up the iPod with your ID and media

ICloud Add-in Keeps Disabling Itself in Outlook 2013

I have installed and synced the iCloud add-in with Microsoft Outlook 2013 (32-bit) on my Windows 8 (64-bit) desktop. It has worked reliably for more than one year, reliably syncing data between my PC, "the cloud" and my iPhone 4s. A few days ago, I noticed that the add-in was not enabled in Outlook. I enabled it via "file", "Options", "Add-ins" in Outlook and it then worked just fine. However, each time I closed Outlook and re-opened it, the add-in had once again been disabled and had to be manually enabled again.
I have uninstalled iCloud, "repaired" Outlook, re-installed iCloud and the situation has not resolved itself. I have now gotten used to the hassle of manually enabling the add-in each time I open Outlook, but I would obviously prefer to get things operating properly.
An suggestions how to solve this issue?

I have had this issue on three separate PCs. It's maddening but I have found a solution that works (at least on my PCs). I fixed it with this tip I picked up in another forum. Here are the steps:
1 Connect to Outlook 2013 as Administrator (right click Outlook icon and select 'Run as Administrator')
2 Disable Icloud Addin (In Outlook Options)
3 Close Outlook and restart PC
4 Run Outlook 2013 as Administrator
5 Reactivate Icloud Addin
6 Close Outlook 2013
7 Restarted Outlook 2013 as normal User
Have had no issues since. This fix worked on both Outlook 2010 (one install) and 2013 (two installs) for me. My theory is that something done in the enablement step requires actual 'Administrator' instead of delegated 'Administrator' rights.
Happy trails, I hope it works for you too!

Outlook 2013 with Exchange 2013 keeps giving read receipts

Hello experts,
We have an Exchange 2013 server. All users are joint to the domain, except one user (Windows 8.1) which is in a Workgroup, and using Outlook 2013 with IMAP protocol.
This particular user is having a problem. When he send's any email from Outlook and requests a read receipt, after that he keeps getting hundreds of read receipts in his inbox. I have tried disabling (for temporarily) the Windows server 2012 firewall, but
still having the same issue.
Is this a known bug in Outlook 2013 with Exchange 2013? Any help troubleshooting this?

Hi,
According to your description, I understand that IMPA account get hundreds of read receipts while he requests a read receipt.
If I misunderstand you concern, please do not hesitate to let me know.
Whether are all account or some special user experience this question? Please do a test in external with IMAP account to double confirm.
How about the “Request a Delivery Receipt”?
Also, please run message tracking log to get more details about message mail flow:
Get-MessageTrackingLog –Server “mailbox server” –Sender “[email protected]” –Recipient “[email protected]” –MessageSubject “Read: message subject” | Select Timestamp, ClientHostname,ServerHostname,Source,EventID,Recipients,RecipientStatus,Sender | ConvertTo-Html > “C:\Test\Test.xml”
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Outlook 2007 keeps on prompting password / exchange 2013

Hi All,
Need a help.
We have moved 4 users from exchange 2007 to 2013 for some tests
-SSL cert installed on the new server
-outlook 2013 have no issues connecting to exchange 2013
-outlook 2007 can connect to exchange 2007 when creating the profile (after installing the necessary updates)
-outlook keeps on asking for password
-anybody encountered the same after switching to exchange 2013?
Thanks.

can you quickly let me know your outlook 2007 version. expecting it to be latest .. SP3
please check :
Outlook 2007 SP3 with November 2012 Cumulative Update ( available from
http://support.microsoft.com/kb/2687404 )
didnt notice that it is for outlook 2007, try below and please let me know
get-outlookanywhere | Set-OutlookAnywhere -ExternalClientAuthenticationMethod Basic -IISAuthenticationMethods basic,ntlm,negotiate -InternalClientAuthenticationMethod basic
MARK AS USEFUL/ANSWER IF IT DID
Thanks
Happiness Always
Jatin

Outlook 2013 IMAP Email Account Setings - What Is The "Mail To Keep Offline" Slider

I've just set up some IMAP accounts in Outlook 2013 and in POP And IMAP Account Settings there is a sliding control called
Mail To Keep Offline which is currently set to All.
I'm a little confused as to what this slider controls and how? Presumably it controls which emails are synced to the server but if for example I set it to 24 months does it mean that all email up to 24 months old is synced to the server or
all email over 24 months old is synced to the server.
The lack of help in the product on this is not very good.

This new feature is called Data Based Sync Slider. This allows you to limit the amount of data that is synchronized locally to your OST. The purpose of the slider is to make Outlook usable on devices that have limited or small amounts of local
storage. ---- (1/3/6/12/All month)
If you set it to 24 months, the email up to 24 month would not sync/cache to your local OST file, all old messages would stay at server.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

My outlook 2011 keeps saying error message and closing

My outlook said the cache was full, so I went in and followed the steps it said to sync to my work system. Now my outlook will open up and shut down within about 10 seconds of opening with the error message of "Microsoft outlook must be closed because an error occurred. Any unsaved work may be lost." This is for the 2011 version of outlook for mac.

This happened to me as well after I installed both the newest Outlook update (to enable syncing) and the latest Iphone update. I turned on SYNC to ical, and then tried to sync my iphone. Ever since then, Outlook would crash with a database Daemen error.
Microsoft was very helpful, but the only thing that could be done was to build a new Outlook Identity. Click the Outlook icon while holding the OPTION button and it will open a window that shows your Outlook Identities. Use the icons on the lower left to create a new one. If you backed up your Main Identity, you can import that mail and contacts, etc. into the new identity.
BTW syncing still does not work for me. Outlook no longer crashes, and my calendar and contacts are in address book and ical, but when I go to sync my iphone it hangs on the calendar sync and never finishes. I even deleted all appointments older than 30 days and clicked the box that says "dont sync appts over 30 days" in the itunes window. No go. I am pretty disappointed with the whole mess.

Outlook 2013 keeps closing.

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