Outlook 2013 sending replies stuck in outbox problems

I have Outlook 2013 with a maddening problem! Please keep in mind that any solutions you may have should be answered so that
mildly tech savvy such as myself can understand. The problem mostly happens when I'm replying to an email but sometimes with a fresh email. When I hit send the email just stays stuck in my outbox and I get an error message 0x800ccc0F.
I'll open up the stuck email and hit send again and nothing still stays stuck. I spent a long time chatting with MS tech support and he had me uncheck/disable all of my add ins and all my emails sent! Great! Next day without making any changes I was back
to the same problem, then later they would send fine, a day later same problem - you get the picture for the last few weeks. Rechecking and unchecking the add-ins or restarting outlook or my computer sometimes helps but the problem persists. One interesting
note while on tech support I was replying to my own test emails to myself and they were staying stuck in my outbox, but also showing up in my inbox and not showing up in my sent mail folder -WTH??? Lastly I use Go-daddy SMTP email and did tech support
with them to check all of my outgoing settings and even tried some alternate settings which made no difference. Please help as I use Outlook for work all day and have spent countless hours trying to figure this out.

Hi,
Please use your webmail to check whether the email stuck in your Outbox or Draft folder. If the issue only happens in Outlook, please disable all anti-spam or any related mail programs to have a try. Also try to create a new Outlook profile:
http://support.microsoft.com/kb/829918/en-us
If it doesn't work, please change a computer to configure your email account in Outlook to check whether the issue persists.
Regards,
Winnie Liang
TechNet Community Support

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Outlook 2013 sending email using template not working properly...

I've created several email templates by doing the following:
open new message
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We're using Outlook 2013 SP1 (with all microsoft updates installed) with Exchange 2013 SP1 standalone server. Is this a Outlook or Exchange issue and how can I resolve this?
Thnx Remco

Hi Remco,
Please also try to start Outlook in safe mode and test again to check if this issue continues. To start Outlook in safe mode, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
If problem continues in Outlook safe mode, please try creating a new mail profile and reconfigure your email account, then creating a .oft template to test this issue again. For your convenience:
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

Outlook 2013 send and receive setting

Hi all,
I have a strange Outlook 2013 problem. Occasionally, "Scheduled an automatic send/receive even XX minutes." setting in Send/receive page gets uncheck by itself. Sometimes, I notice that my emails are sitting in my outbox and when I check the send/receive settings, above
setting is checked off.
Has anyone else seen this issue and know of a way to prevent it from happening?
Thank you.
Ra

Hi,
There are several possibilities that may cause this issue.
1. A GPO setting may forbid the user to define Send/Receive Groups. If other users couldn’t check that checkbox, either, please verify with your administrator if there’s a Group Policy forbids that setting.
2. The 3rd-party services/add-ins could also be the possible reason, let's troubleshoot this from running Outlook in safe mode, to determine if it is 3rd-party add-ins related:
To start Safe Mode:
Press win + R and type ”outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe mode, disable the add-ins to verify again:
1. FILE > Select Options
2. Under Options – click Add-ins and now you are able to disable Add-in for your Outlook
3. Once you have disabled the unwanted Add-ins, restart Outlook to apply the change
Feel free to post back. Thanks.
Tony Chen
TechNet Community Support

Outlook 2013 send & receive is very slow or freezes

Hello. I recently purchased Office 2013 to install on my new laptop at the beginning of February. Everything was working fine up until a couple weeks ago. I am having issues in Outlook 2013, specifically I am not getting emails or when I send
emails they show as being sent but the customer never receives them. I have 2 email accounts setup and both are scheduled to automatically send and receive every 1 minute but even if I hit send & receive manually nothing works. Eventually the send/receive
window will open and freeze, showing "processing" or that there are 60 minutes left in trying to receive a message! I have never had an issue like this before and I need it to be fixed so I can continue to communicate with my customers! Please help!

Does it throw any error code? Make sure the internet/network doesn't have any issues? Check whether the same mailboxes can be accessed in their webmail interfaces (say, OWA) and see you don't face any send/receive issues with that?
Do check whether you can repro the issue by opening Outlook in safe mode or not (Outlook.exe /safe)? If issue is not reproduced, then I would suspect one of the Outlook add-in may be causing this above issue.
You can check the send/receive groups. For more info, you can refer:
http://office.microsoft.com/en-us/outlook-help/why-use-send-receive-groups-HA102749372.aspx
Let me know how it goes.
DeVa, M.S., {MSFT} Please remember to mark the replies as answers if they help

Outlook 2013 SEND AS Default

Hello,
We have Exchange 2013 and using Outlook 2013. is it possible to make SEND AS option as default sending e-mail option?

Please try the steps mentioned at: http://support.microsoft.com/kb/813745 and check whether the issue is resolved or not.
If not, then try starting the outlook in safe mode using (Outlook.exe /safe) and check the issue again.
Hopefully, these will resolve your issue.

Sending mail "Stuck" in Outbox??

I have mail that is not being sent to valid email addresses. They are still in my outbox.
3 Questions:
1) How do I force mail to be resent from the outbox?
2) If there are 3 messages in cue & message #1 has an invalid email address will it prevent messages numbers 2 & 3 from being sent?
3) If I put 10 correct email addresses in a recipient list and one address is incorrect, will the mail be sent to the 9 correctly typed email address and alert me that one address was unavailable or will the one incorrect address prevent the email from going out?
Thanks in advance!

> 1) How do I force mail to be resent from the outbox?
By fixing the problem that prevents it from being sent. There is no way to answer that with the information you’ve provided. What’s the problem exactly? What error messages do you get, if any? Are this mail account and the associated outgoing (SMTP) server provided by your ISP or by someone else?
> 2) If there are 3 messages in cue & message #1 has an invalid email
address will it prevent messages numbers 2 & 3 from being sent?
AFAIK, a message stuck in Outbox doesn’t prevent other messages from being sent. The reason why the message stuck in Outbox couldn’t be sent is irrelevant — unless it’s the same reason the other messages cannot be sent either, of course.
3) If I put 10 correct email addresses in a recipient list and one address
is incorrect, will the mail be sent to the 9 correctly typed email address
and alert me that one address was unavailable or will the one incorrect
address prevent the email from going out?
The message will be either sent to all recipients or not sent at all. Whether all the recipients receive it is another story. If Mail puts the message in Sent, that means the outgoing server told Mail that the message would be delivered (to all recipients). If the message remains in Outbox, the message wasn’t sent to any of them.

Outlook 2013: Memory smudge, or screen rendering problems due to laggy?

Hi,
I am observing a strange occurrence among some of my users with Outlook 2013. When they open a few new emails, whether they minimize or switch to another emails to read, there is some portion of the previous emails left behind. It is like a digital
smudge of the previous screen left hanging there. It will go off after awhile
This guy has the same issue as me:
http://social.technet.microsoft.com/Forums/en-US/e930b6c6-3a36-41dd-aad6-4f492fd9e448/having-screen-rendering-memory-problems-with-microsoft-outlook-2013-and-full-screen-mode-with?forum=officeitpro
I don't have a screenshot yet, but I was wondering
if this is due to lack of memory.
Thanks.

The answer given in the link you referenced is the most likely solution to your issue as it is often caused by the graphics card driver.
Make sure you have the latest driver installed and if that doesn't solve it, disable the hardware graphics acceleration.
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info

Outlook 2013 sending duplicate emails to my Blackberry

I have spoke to Blackberry and Microsoft tech support but neither could find a solution. I have several email accounts on my PC running Outlook 2013 and on my Blackberrry Q10.
First, I receive an email on my BB. Then, I also receive a duplicate on the BB once I turn on the PC and connect to wifi. It can be many emails that come in all at once, all duplicates.
This does not happen, however, with every email account. I have several inboxes in Outlook, and it only happens with the email accounts that are associated with one of the inboxes.
That particular inbox is associated with a Microsoft Exchange server, but it does not happen with the Exchange account. I only get duplicates of emails from every account under that inbox.
Please help, thanks!

Hi,
What is the type of account configured in Outlook and Blackberry (POP3, IMAP or Exchange/MAPI)?
If you happen to have another smartphone (like an Android phone) around you, I'd suggest you have a try on it. This way, we'll know if Blackberry is the problem here.
I've just came across this thread in Blackberry support forum, it's well worth a look. Blackberry users had a thorough discussion on this issue:
Duplicate emails in BB inbox after using Outlook (Please Note: Since the web site is not hosted by Microsoft, the
link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Here is a KB article from Blackberry Knowledge Base, which listed out few causes and related resolutions for the issue of duplicate emails on the BlackBerry smartphone:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB13528
(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Please take a look and see if any of the resolutions work for you.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Shared mailbox outlook 2013 sent mail sitting in outbox folder

Hi guys,
I am hope you might be able to assist.
I have users who access a shared mailbox (primary mailbox) as delegates with full permissions and send as permissions. They also have a nested mailbox which is their own personal mailbox. Mail sends from both mailboxes and when it behaves mail gets delivered
to the sent item of the sender. But on a common recurrence mail sits in the Outbox of the delegate mailbox when sent from that mailbox. They can hit send/receive and it will force mail to send and also mail can delay for several minutes at times. This is also
seen in OWA.
Removing the nested mailbox and adding it as a additional mailbox allows mail to flow without issue but mail sent from the additional mailbox gets placed in the sent items of the primary mailbox. Client would prefer the sent items to be kept separate (tried
DelegateSentItemsStyle).
The exchange is a Exchange 2013 VM server and the client's use remote desktop services to access the platform. Also each Windows mail client is configured to use HTTP and cache mode is disabled for remote services. Last applied update was on the 08/2014.
Your help will be greatly appreciated.
PJ

Hi,
From your description, when you send a message from shared mailbox, the message is sitting in Outbox folder. I have seen some people have this issue, it is recommended to run Outlook using Cached mode as a workaround.
Hope this can be helpful to you.
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Amy Wang
TechNet Community Support

MS Project 2010 with Outlook 2013 - "send as attachment" missing function / not working

Office 2013 Professional running on Windows 7 (64bit).
After Re-installing MS Project 2010 today the option under
File (alt-f) --> 'Save & Send' --> 'Send as Attachment' is shaded out / unavailable.
Is this a known integration gap between the older MS Project and Current Outlook ? Alternatively, does anyone have any recommendations to troubleshoot and / or enable the function within MS Project 2010?
Thanks for any suggestions , guidance or pointers.
p.s I have tried completing a repair on Office 2013 and the MS Project 2010 from within the control panel.
This functionality is working with all other Office 2013 applications in the suite (Excel, PowerPoint, Word, Visio etc.)

Julie ,
Kinda / sorta ... In Mid 2014 I had MS Project installed and working (I can't confirm if the Send as Attachment was working at that time...) A few days ago I was sent an '.mpp' (MS Project file) for review. When I attempted to open it MS Project
gave me a warning message that it needed to start in safe mode but then failed to start. This seemed weird and thus began two days of googling and investigation.
I elected to uninstall (which also failed) and reinstall (which also failed) the MS Project 2010 since I have the media at hand to do so. At this point I was really truly 'stuck' (p.c term for the younger audience reading this).
My course of action was to engage Microsoft Support (specifically the MS Office group). They verified some registry entries, confirmed installation of MS Project 2010 , confirmed files were installed , available and in the appropriate
spots (files etc.) , tried a few 'fixit' tools , made multiple suggestions that I spend $1000+ on upgrading to MS Project 2013. After ~90 minutes or so they were able to 'Force' the orphaned installation to uninstall. (although
they needed to install and use a 3rd party tool to do it) We then re-installed MS Project 2010 and verified it could start.
After using project a little bit I realized that 'Send as Attachment' option was non-functional. I spent a few hours trying to research (more google) and finally threw in the towel and cried out for help (i.e posted the message that started this
thread).
Thanks again for any suggestions or wisdom you are willing to share.

Send email, stuck in outbox

I created a simple, 2 step workflow. Saved as application. It's a simple mass email to a group that says "I've updated my blog." When I click the app, it parks the message in the outbox and does not send it. Any ideas?

Hi brett,
I've tried the same thing and it works great. I use Apple Mail.
The workflow has two steps, the first being "New Mail Message" which creates the message with the group in Bcc (mine has only one addressee), Subject and text in the body of the message is also populated. The account option was set to Default. The second step is "Send Outgoing Messages" into which the former is passed. Saved it as an Application.
Double clicked the App and it generates and sends the message.
The symptom that the message is being parked in the Outbox is suggesting that it is possible that your issue could be account related.
Chris

Outlook 2013 messages send but are still showing in the Outbox

Hi,
For the last month or so I've noticed on my personal PC that when I reply to email in Outlook 2013 the replies send but they also remain in my Outbox. This is a super confusing and annoying phenomenon.
Our environment is Exchange, I am online when sending (not using cached exchange mode/whatever).
Can anyone provide any insight into what is happening?
I'm considering switching back to Outlook 2010.

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Sent emails, from replies, to email in Shared Exchange mailbox folders - Outlook 2013 - Office 365 Midsize Business

1. Outlook 2013 lets replies to emails from another folder than inbox wind up in that same folder.
Options - email - save - a checkbox
2. A registry setting lets email sent from shared exchange mailboxes wind up in the "sent objects" folder of that mailbox.
http://social.technet.microsoft.com/Forums/en-US/57f9f9dc-cc00-4910-a09e-1ea201dbf05c/action?threadDisplayName=office-365-outlook-2010-quotdefault-email-reply-or-fromquot-address
I need feature 1. to show up in the shared mailbox as well as the default mailbox. All my problems would be solved if I could have this behaviour in the inbox folder of the shared mailbox as well.
UniSent helped us with this on SBS2003 and Outlook 2003- 2007 but does the same trick as the registry setting in Office 2013.
cheers

Hi,
There is no build-in setting in Outlook to achieve this, you may try a code solution here:
http://social.technet.microsoft.com/Forums/en-US/ad92302a-7e60-4114-a79a-b9759a7368c1/move-sent-mails-to-other-mailbox?forum=officeitproprevious
Since we are not the best source for coding, if you need any assistance on the code sample, you can post a question in Outlook for Developers forum:
http://social.msdn.microsoft.com/Forums/office/en-US/home?forum=outlookdev
Thank you for the understanding.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 wont send SMS texts

Hi All
I've used Outlook 2010 on Windows 7 for a few years on my SBS2011 system to send/receive SMS texts fine through exchange 2010 to my Samsung S3 and out. I've now updated to Windows 8 and Outlook 2013 and have come across a problem.
If I type in a new SMS message in Outlook 2013 and press send I get an immediate box pop up saying 'Check names' Microsoft Outlook does not recognise '<mobile number>'. There is nothing I can do to remove the box so I can't send. I've turned off the
'check names' option in Outlook to no avail. If I reply to a new incoming text it works fine, but it wont send any new ones..... does anyone have any words of wisdom as to why it seems to be looking to marry up mobile numbers, which should be able to be entered
randomly and manually?
I've tried adding numbers to a contact to no avail, as have enclosed the number in square brackets and added the international code +44..... also to no avail....

But i found an answer that seems to work! Thank you, AT&T!
Re: how to send text message to Cell phone via computer
You need to know the recipient phone's carrier.
If you were texting AT&T phones: 10digitphonenumber at att.net
There is more information if you Google "att send text from computer", but this forum won't let me post links... :)

Outlook 2013 - Tiny Text on first tab field

In Outlook 2013, the text in the first editable field (first tab stop) on custom forms is displaying with a tiny font size (probably 3 point), the rest of the fields are using the correct font size. With some research, it appears the RICHED20.DLL
file is causing the problem. The proposed temporary fix is to replace the riched20.dll file with a previous version of the file, but this causes other issues. When is a fix going to be released for this problem?

Hi,
Sorry for the inconvenience caused.
Seems it's a limitation of Outlook 2013 by far and there isn't a fix for this issue now. The only way seems to temporarily fix the problem is as you mentioned: replace the riched20.dll file with a previous version of the file.
You can have a look at this article which described this problem:
http://www.slipstick.com/developer/custom-form/outlook-2013-custom-forms-bugs/
You can click the smiley button on the upper right corner of your Outlook and send your suggestions regarding this problem to our product team. Hope they will come up with a fix soon.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2013 sending replies stuck in outbox problems

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