Outlook 2013 won't auto-save emails if encryption or digital signature is enabled.

In Outlook 2013, I recently noticed that although I have Autosave enabled, I never get drafts autosaved. The option is located in File > Options > Mail > "Save Messages" section > "[ ] Automatically save items that have not been
sent after this many minutes [3]."
Experimenting with why I have lost 2 long emails after system crashes, I discovered that Outlook 2013 will
only automatically save emails if the Encrypt and Sign buttons are turned off. By default, I enable both in our corporate environment. So I never benefit from auto-save. I've changed the Autosave location and tested various other settings to
no avail. But Autosave always works fine if there's no digital signature or encryption enabled.
Has anyone else encountered this? Is this a bug?

Hi,
I just tested on my Outlook 2013 and experienced exactly the same.
This is pretty much by design, actually you may find you are even unable to manually save these emails as drafts if encryption or digital signature is enabled. I can also confirm some email service providers don't allow saving Encrypted Emails
as drafts either, so this is not a bug but how it works in Outlook.
Regards,
Melon Chen
TechNet Community Support

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Outlook 2013 not warning of oversized email

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Hi jpwesty55,
Might be these given links can help you more:
http://arstechnica.com/civis/viewtopic.php?f=17&t=1115668
http://social.technet.microsoft.com/Forums/en-US/a2f1e34c-8a3e-4ae3-9903-c3c68fbddb3a/outlook-2013-not-warning-of-oversized-email?forum=outlook
Note: Improve community discussions by marking the answers helpful.
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Clark Kent

Outlook 2013 crashed when user sending email from Adobe Writer xi pro ver 11.0.07

I ask Adobe, but they are signaling to Outlook problem
PC-HP, Windows 8.1 Pro X64 connected to Windows 2008 R2 DC
Adobe Acrobat Pro ver 11,x
When user trying to send email from Adobe direct, Outlook 2013 Pro is crashing
The only way to send email is to save adobe ( PDF) file and attached to the email
All patches are installed

Log Name: Application
Source: Application Error
Date: 7/15/2014 8:05:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Faulting application name: Acrobat.exe, version: 11.0.7.79, time stamp: 0x536b812b
Faulting module name: SendMail.api, version: 11.0.7.79, time stamp: 0x536b7fd0
Exception code: 0xc0000005
Fault offset: 0x0003390b
Faulting process id: 0x139c
Faulting application start time: 0x01cfa024deec4218
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:38.000000000Z" />
<EventRecordID>66128</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>139c</Data>
<Data>01cfa024deec4218</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Windows Error Reporting
Date: 7/15/2014 8:05:55 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Fault bucket 73304412188, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 11.0.7.79
P3: 536b812b
P4: SendMail.api
P5: 11.0.7.79
P6: 536b7fd0
P7: c0000005
P8: 0003390b
P9:
P10:
Attached files:
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp
These files may be available here:
C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074
Analysis symbol:
Rechecking for solution: 0
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Report Status: 4104
Hashed bucket: f6a7a946597169e4aea5077b3b7f0848
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:55.000000000Z" />
<EventRecordID>66131</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>73304412188</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp</Data>
<Data>C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074</Data>
<Data>
</Data>
<Data>0</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>4104</Data>
<Data>f6a7a946597169e4aea5077b3b7f0848</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Outlook
Date: 7/15/2014 8:06:05 AM
Event ID: 50
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
The following providers do not implement fast shutdown APIs, but are being shut down using fast shutdown:
MDConnector.dll (MAPI Store Provider)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="16384">50</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:06:05.000000000Z" />
<EventRecordID>66132</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>MDConnector.dll (MAPI Store Provider)
</Data>
</EventData>
</Event>

Outlook 2013 won't open Word and Excel attachments

Had a new PC set up with MS Office 2013 programs. Outlook 2013 Word and Excel attachments do not open. Program opens, but to a blank screen. This includes my attachments created on the same computer. Boxes in "Trust Center"
are unchecked. Problem persists. It is possible to save the attachment, then open Word or Excel and see the saved file, but this is time consuming and annoying. Outlook 2013 should just open its attachments from the message without a thousand
extra steps. Thank you.

Hi Gish,
Thank you for your question.
Did this issue occur in OWA?
We could open outlook->File->option->Trust Center ->Microsoft Outlook Trust Center->Trust Center Setting->Attachment Handing->Attachment and Document Preview…
Then we make sure all option have check. And didn’t uncheck “Turn off Attachment Preview”, or rebuild the profile to check if the issue persist.
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

Outlook 2013 won't start with Exchange 2003 on the network

Hello All,
I have outlined my problem below, If someone could please help me that would be great!
Environment
==========
SBS 2003 Server Running AD and Exchange 2003
Clients are Windows 7 with Office 2013 and Outlook 2007 (to connect to existing 2003 Server)
Issue
=====
I am in the process of Migrating off of SBS 2003 to Office 365. The situation is that my customer needs to keep the SBS 2003 server until end of life where they will at that time determine a upgrade path. They however do not want to use Exchange
anymore. I have migrated their mailboxes successfully to Office 365.
The problem that I am running into is with Outlook 2013. Because Exchange 2003 server still exists in the network I am unable to launch Outlook 2013. I get a Message
"The Resource that you are trying to use is located on an unsupported version of Microsoft Exchange Contact your e-mail administrator for assistance"
I have tried to create a new Outlook profile. However since the exchange server exists still it auto discovers the server for the account.
Questions
========
1. What is the best workaround for this situation? My customer still needs to keep their SBS sever for their domain and plans on retiring the server before Server 2003 End of Life this coming server. (Upgrade is not an option, nor is getting
rid of the Domain, they are a small company).
2. If I disabled the Exchange services on the server would this work? Would outlook 2013 not detect Exchange
2003 on the network?
Basically I need to force Outlook 2013 to look at Office 365.
3. Configuring Outlook 2013 to manually connect to Office 365? The problem here is that how do I locate the server name for the manually connection? I have found some blogs that say to use Remote Connectivity Analyzer https://testconnectivity.microsoft.com/
but I cant seem to get that to work.
Any ideas?
Thanks!

Hi,
Please refer to the following article to check your migration steps from Exchange 2003 to Office 365:
http://blogs.technet.com/b/canitpro/archive/2013/05/31/step-by-step-migration-of-exchange-2003-server-to-office-365.aspx
If all mailboxes are moved to Office 365, Outlook 2013 would use Autodiscover service to connect to your Office 365. Please make sure your Autodiscover service is configured correctly in Office 365. Also
verify that all the DNS records and Public Folder are updated and pointed towards Office 365 services. If there is any question about migration to Office 365,
we can ask a question in Exchange Online forum for more suggestion:
https://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
Regards,
Winnie Liang
TechNet Community Support

Some Outlook tasks only showing up in Outlook Web App, even if they were entered in Outlook 2013 or on the iOS email client.

A user creates tasks in Outlook 2013, his Exchange email account on his iPhone and in the Outlook Web App (Not Outlook.com). A small number of these tasks will only show up in the Outlook Web App, though, no matter which platform he entered the
task from. He can enter a task in Outlook 2013 and it might not show up on the task list in Outlook 2013 or IOS after that, but WILL show up in the outlook Web App task list.
At first I thought sorting was the issue, but we compared all tasks in both Outlook 2013 and OWA, sorted by due date, and, sure enough, some were missing from 2013.
What I am not sure of:
If/how long a task will be visible on the platform it was submitted before it begins only appearing in OWA.
How long ago this started
I couldn't find this issue in the community or with a quick google search.
I am going to see when he is available to sit down and go through tasks to see if there is a pattern and try replicate it so I can see how long it might be available on the submitting platform before disappearing.
I can provide any other info needed. Thoughts on this issue?

Hi,
I would suggest you reset the view if you found some tasks in Outlook missing.
VIEW tab -> Reset View.
Or we can simply start Outlook with the switch "/cleanviews"(Restores default views. All custom views that you created are lost):
Press Win + R and type “outlook.exe /cleanviews” in the blank box, then press Enter.
Check if this helps you find the missing tasks.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

ICloud 3.1 crashes outlook 2013. Can't recieve email from iCloud.

I've seen alot of people talk about this problem, but no resolution.
iCloud Control Panel 3.1 and Outlook 2013 (office 365).
When adding iCloud Outlook Plugin/Add In it crashes Outlook 2013. Upon restart Outlook disables this plugin. Starting back up with disabled.
No new email is recieved within the iCloud.com account. I can send without any problem, Investigating i see 2 errors in Windows Event Viewer that are DLL related. All other accounts work fine, sending and recieving (3 others).
ProgID: Apple.DAV.Addin
GUID: {D9BB00EA-0FB5-4032-AD67-65C6E0CDEDC0}
Name: iCloud Outlook Add-in
Description: iCloud Outlook Addin
Load Behavior: 0
HKLM: 1
Location: c:\program files (x86)\common files\apple\internet services\aplzod32.dll
Threshold Time (Milliseconds): 0
Time Taken (Milliseconds): 0
Disable Reason: This add-in caused Outlook to crash.
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 15.0.4551.1011
P3: 52914ce2
P4: APLZOD32.dll
P5: 4.6.18.0
P6: 528ff03c
P7: c0000005
P8: 0005840c
P9:
P10:
Other devices send and recieve from iCloud without problems (Outlook 2011), iPhone, iPad.

Same issue here and no solutions?

Outlook 2013 Won't Display My Archived Mail PST Files

Hi there,
I have recently upgraded to Outlook 2013 from 2010. I have archived mail in PST files going back many years. I managed to open the first one I tried (Outlook 2003 archive) but noticed it wouldn't display sent items on a common search. I then clicked on the
name bar to sort by name and it did do it. Later when I went back in it wouldn't display any sent items; it just has the "thinking" dots moving at the top. I left it for 3 hours but nothing. I then closed the archive and moved the PST file to my
C drive and tried again; nothing. I opened another PST file but still nothing shows.
Does anyone know what could be causing this? I'm thinking of going back to Outlook 2010 but would rather get 2013 to work properly.
Regards
Ross
Ross Bevin

Hi Ross,
From the description, the problem is that the archive.pst file you created in Outlook 2003 doesn't display anything when opened in Outlook 2013, right? If I've misunderstood something, would you please provide a screenshot so that we can understand this
issue more clearly?
What's the file size of the PST file? It may cause unexpected problem if the file size exceed the limit. See:
http://support.microsoft.com/kb/982577
In addition, we can try to use the Inbox Repair Tool to scan and repair the PST file to check if it helps:
http://office.microsoft.com/en-in/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx?CTT=1
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Search for mail in Outlook 2013 does not have all emails in result.

Hi, we have a user that tries to search for a sertain mail in her mailbox, and when she searches, a few mail comes up, but the one she knows is there, and that fits the search pattern, is not listed in the results.
We have tried to reindex the database the user was on, we have moved her to another database, and none of these have given us the result we want.
We have also removed the checkmark in "Search" in Outlook for "Improve search speed by limiting the number of results shown".
If she does the same search in OWA or Outlook 2010, the result is as expected, but in Outlook 2013, it is not.
Has anyone experienced this, and if so, what could be done to solve it?
Google(Bing) produces very little results that are relevant to this for me.
Hope someone here has an answer :)
Regards
Tore Melberg

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2013 won't sync thru iCloud -- workaround

On a Windows 8 PC, Outlook 2013 will not sync calendar and contacts with i devices thru iCloud. Until Apple and/or Microsoft address the compatibility issue, there is a reasonable workaround. Use Outlook 2013 only for mail. For calendar and contacts, go to icloud.com and use the apps there. User interface is almost identical with the apps on i devices, and these two apps sync perfectly thru iCloud. I believe the Outlook 2013/iCloud compatibility problem exists regardless of which version of Windows is being used, but I have experience only with Win 8 on this issue..

Outlook 2013 is not a supported iCloud client, there are no official 'workarounds' but the mehod you describe will suffice.
Using MS Exchange with Outlook is a far superior method of synchronizing Contacts, Calendars. Notes and Tasks.

Outlook 2013 won't open calendar items created on Outlook 2007

I have a user that recently got office 2013 pro plus on his computer. We created a new profile and connected him to exchange 2010. Now when he tries to open up a calendar item that was created prior to the 2013 install it just spins and you have
to cancel outlook. He can create new calendar items and then open them up again but any item that was created with 2007 locks up.
Any ideas?
Thanks

Hi Jason,
I agreed with ED's point. If everything in your mailbox can work well in OWA and Outlook 2007, the mailbox in your server side should be healthy and configured properly.
Personal opinion, I suggest that we can try another computer with Outlook 2013 to check whether the issue persists. Also start Outlook by using Outlook /safe and Outlook /cleanprofile switches to have a try.
Thanks,
Winnie Liang
TechNet Community Support

Auto-save won't auto-save!!

I have my auto-save set to save every 4 mins for a maximum of 50 versions. I have been working on this project for two days non stop and PP just crashed. I go to my auto-save folder and there are 8 (!!!) versions only. 8!!!!!!! I've looked everywhere on the web but couldn't find a solution. I'm well aware of the bug report link. Does anyone know of a reason why this could be happening? I worked in FCP7 for 6 years and the auto-save function never failed on me even once. Rock solid every time. I'm on a brand new iMac.... this shouldn't be happening to me!! Anyone?!

IvanTheEditor wrote:
applications crash all the time for millions of reasons. That's why we have auto-save!!!
No, that's why we should make sure to manually save copies and backups of progressive versions of our projects.
You shouldn't rely solely on an application which may not always act as expected to save reliably for you.

Outlook 2013 Won't Sync Consistently with Exchange 365 Server

Hello,
I have a Win 7 Pro laptop running Office 365 Pro Plus, and Outlook 2013 is part of that package. For some reason, Outlook isn't syncing to the Exchange 365 server. Even though it says "Connected" at the bottom, and that "All Folders
Are Up to Date", I'm still not getting a full sync. Example: I can delete a message from my inbox on my Win 7 computer, yet the message doesn't delete from the Outlook Web App, or my iPhone or iPad. Or, I can delete a message from my
iPad or iPhone, and it will delete on Outlook Web App but not on my laptop running Outlook. In other words, my Win 7 PC running Outlook is the odd man out. My iOS devices and the Outlook Web App always seem to be in sync.
I did notice that at the bottom of the message list in my inbox in Outlook, there's a link telling me "there are more messages on the server". I click that link, and it takes a few seconds for my inbox messages to update. Once they
do, I see messages I've already deleted before. This tends to improve the sync function as well, but only temporarily.
I did try to repair my profile by going to File --> Account Settings and then choosing Repair. That didn't really seem to change anything.
I also tried running a full Office 365 repair in Add/Remove Programs, but that didn't fix it either.
I have downloaded and installed all of the latest updates from Microsoft Update. Not really sure where else to look.

Hi,
Since Office 365 is different from Exchange On-Premises, I suggest asking Office 365 Forum for help so that you can get more professional suggestions. For your convenience:
http://community.office365.com/en-us/default.aspx
Thanks
Mavis
Mavis Huang
TechNet Community Support

Hide the Save As dialog in the digital signature process

Hi!
I'm searching for a way to hide the Save As dialog when digitally signing a pdf document (embedded in a website) and instead transmit the signed document back to the website without saving it locally.
(The reason for doing this is, that I can not be sure whether the user is capable of storing the signed document locally, recover it and send it back to the server.)
In the "Adobe Acrobat SDK - Developing Plug-ins and Application" documentation under "Digital signature extended API", "Understanding the process" is stated that the digital signature plug-in displays the Save As dialog box. But it's not clear to me whether there is a way to suppress it and instead call some custom code to send the document to a webservice or something like that. (btw: I'm new to the acrobat sdk api)
Could someone be a bit more specific about this?
Are there other ways to achieve my aims?
(To use submit buttons inside the document is not an option.)
Thanks and kind regards
Marcel

Hi Leonard
I'll try to explain in more detail what I'd like to do. :)
Preconditions:
- I have no controle over the forms.
- I need to build a website hosting PDF documents for clients.
- The client needs to be able to access these docs and digitally sign them.
- When the client signs them, they should be stored on the website (overwrite the unsigned ones).
Problem:
The whole process should be as simple as possible for the client. Therefore he should not have to manually download the docs, sign them and manually upload them to the website.
Possible solution:
The client selects a document to sign which is then opened inside the website (aspx / custom control) by the Adobe Reader browser plug-in.
Now, when the client signs the document I would like to catch the "Save as" dialog and instead call some custom routine to send the signed document back to the website (webservice).
As I see it:
We would have to write a Reader plug-in that would be started when the browser-plugin is called and could be passed the address of the webservice (to send the signed PDF). Maybe the address passing could be done by javascript, but the handling of the "Save as" dialog would probably have to be handled by a custom plug-in.
My question:
Is there any way to accomplish the above (if yes, how?), or are these things that are just not possible (why? ;)?
I hope this helps to clear up things a little...
Thanks for any help!
Marcel

Prompting for SAVE as the document with Digital signatures in 8 or above

When i am doing digital signature on Adobe PDF 8 and above , it is prompting to SAVE AS the document.I am accessing the PDF documents from my document management application and signing on that.So Save as wouldnot work for our case.It should save on the default existing location.How to solve this issue?

Thank you very much for your responses. The final post on the forum at the link you provided explains the issue. It appears to be some sort of conflict with the Windows Explorer document previewer that is causing this. Whenever I am previewing the document I am working with in the Explorer, I cannot save changes. As soon as I preview a different document, the changes can be saved without any problems. In the interest of providing further information so that a more permanent solution can be found, I am running Windows 7 and have had this problem with Acrobat 9 and X. Files are being saved locally. Unfortunately, I do not have the savvy to tell you what kind of server.

Outlook 2013 won't auto-save emails if encryption or digital signature is enabled.

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