Search for mail in Outlook 2013 does not have all emails in result.

Hi, we have a user that tries to search for a sertain mail in her mailbox, and when she searches, a few mail comes up, but the one she knows is there, and that fits the search pattern, is not listed in the results.
We have tried to reindex the database the user was on, we have moved her to another database, and none of these have given us the result we want.
We have also removed the checkmark in "Search" in Outlook for "Improve search speed by limiting the number of results shown".
If she does the same search in OWA or Outlook 2010, the result is as expected, but in Outlook 2013, it is not.
Has anyone experienced this, and if so, what could be done to solve it?
Google(Bing) produces very little results that are relevant to this for me.
Hope someone here has an answer :)
Regards
Tore Melberg

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
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