Outlook 2013 Won't Display My Archived Mail PST Files

Hi there,
I have recently upgraded to Outlook 2013 from 2010. I have archived mail in PST files going back many years. I managed to open the first one I tried (Outlook 2003 archive) but noticed it wouldn't display sent items on a common search. I then clicked on the
name bar to sort by name and it did do it. Later when I went back in it wouldn't display any sent items; it just has the "thinking" dots moving at the top. I left it for 3 hours but nothing. I then closed the archive and moved the PST file to my
C drive and tried again; nothing. I opened another PST file but still nothing shows.
Does anyone know what could be causing this? I'm thinking of going back to Outlook 2010 but would rather get 2013 to work properly.
Regards
Ross
Ross Bevin

Hi Ross,
From the description, the problem is that the archive.pst file you created in Outlook 2003 doesn't display anything when opened in Outlook 2013, right? If I've misunderstood something, would you please provide a screenshot so that we can understand this
issue more clearly?
What's the file size of the PST file? It may cause unexpected problem if the file size exceed the limit. See:
http://support.microsoft.com/kb/982577
In addition, we can try to use the Inbox Repair Tool to scan and repair the PST file to check if it helps:
http://office.microsoft.com/en-in/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx?CTT=1
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Similar Messages

Exchange 2013 with Outlook 2013 - Not getting pop-up or mail tips for attachments exceeding max size

Our environment is Exchange Server 2013 CU3 and Outlook 2013 in cached mode. We have a transport rule that sets the max attachment size to 20 mb.
If someone sends an attachment larger than 20 mb they receive an NDR letting them know the message wasn't delivered because it exceeded the max attachment size. We would like for the user to be prevented from sending the message at all or to at least
get a mail tip before they try to send the message. The Outlook pop-up message that says "The file you're attaching is bigger than the server allows. Try putting the file in a shared location ..." isn't being generated for us. Not sure if that's
because we're running Exchange or not. If that pop-up isn't going to work it would be nice if the user could at least get a mail-tip warning them that the attachment exceeds the limit. But it doesn't look likes there's a mail-tip for attachment size, only
for message size. And, I've found that the message size mail-tip only works if the limit is set on the user. It doesn't seem to work if the limit is set via a transport rule.
Has anyone else gotten Outlook to present the pop-up or a mail-tip when exceeding attachment size? Any help you can offer would be greatly appreciated.

Thanks but I performed all of those trouble shooting prior to posting to the forum. But, I have found the answer!
After referring to this article;
http://technet.microsoft.com/en-us/library/bb124345(v=exchg.150).aspx
I removed the 10mb default limits from the organization config and chose to set the attachment and message size limits in our environment via transport
rules instead. That is the only way you can actually set an attachment size limit.
I had read this article several times searching for an answer;
http://support.microsoft.com/kb/2813269#appliesto
The key is here;
"If you are using an Exchange Server account, the 20-MB attachment
limit for Internet email accounts is not used by Outlook 2013. Instead, Outlook uses the limit that is configured on your Exchange server. To modify the setting that is used to control the size of a message that is sent through an
Exchange Server account, follow these steps."
The steps that follow are for Exchange 2010 but they show setting organization limits not server limits. And note that it
says the size of a message, not the size of an attachment. Since mail-tips for message size are not displayed when the limit is set via the transport rules I thought it
was possible that the same inconsistency might apply to the attachment pop-up warning. I set the organization limits and voila! The pop-up now displays when an attachment that exceeds the message size limit is added to a message.
This is exactly what I wanted. Now users won't fill up their sent items trying to send large attachments that just bounce anyway.
It would be wonderful if Microsoft would provide information about what features of Outlook are affected when you apply message size limits at the
various levels.

Outlook 2013 won't start with Exchange 2003 on the network

Hello All,
I have outlined my problem below, If someone could please help me that would be great!
Environment
==========
SBS 2003 Server Running AD and Exchange 2003
Clients are Windows 7 with Office 2013 and Outlook 2007 (to connect to existing 2003 Server)
Issue
=====
I am in the process of Migrating off of SBS 2003 to Office 365. The situation is that my customer needs to keep the SBS 2003 server until end of life where they will at that time determine a upgrade path. They however do not want to use Exchange
anymore. I have migrated their mailboxes successfully to Office 365.
The problem that I am running into is with Outlook 2013. Because Exchange 2003 server still exists in the network I am unable to launch Outlook 2013. I get a Message
"The Resource that you are trying to use is located on an unsupported version of Microsoft Exchange Contact your e-mail administrator for assistance"
I have tried to create a new Outlook profile. However since the exchange server exists still it auto discovers the server for the account.
Questions
========
1. What is the best workaround for this situation? My customer still needs to keep their SBS sever for their domain and plans on retiring the server before Server 2003 End of Life this coming server. (Upgrade is not an option, nor is getting
rid of the Domain, they are a small company).
2. If I disabled the Exchange services on the server would this work? Would outlook 2013 not detect Exchange
2003 on the network?
Basically I need to force Outlook 2013 to look at Office 365.
3. Configuring Outlook 2013 to manually connect to Office 365? The problem here is that how do I locate the server name for the manually connection? I have found some blogs that say to use Remote Connectivity Analyzer https://testconnectivity.microsoft.com/
but I cant seem to get that to work.
Any ideas?
Thanks!

Hi,
Please refer to the following article to check your migration steps from Exchange 2003 to Office 365:
http://blogs.technet.com/b/canitpro/archive/2013/05/31/step-by-step-migration-of-exchange-2003-server-to-office-365.aspx
If all mailboxes are moved to Office 365, Outlook 2013 would use Autodiscover service to connect to your Office 365. Please make sure your Autodiscover service is configured correctly in Office 365. Also
verify that all the DNS records and Public Folder are updated and pointed towards Office 365 services. If there is any question about migration to Office 365,
we can ask a question in Exchange Online forum for more suggestion:
https://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
Regards,
Winnie Liang
TechNet Community Support

Office 365 Outlook 2013 client not displaying embedded HTML graphics in message body

I am using Office 365 Outlook 2013 client for Gmail and my Service Provider e-mail through POP/ SMTP configuration.
The e-mail message is not displaying the embedded HTML graphics.
How I can I get it to display the embedded graphics?
I have no problem when I was using Outlook 2007 client, when got this problem after I started using Outlook 2013.
Please helps.

Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.
Tony Chen
TechNet Community Support

Outlook 2013 won't sync thru iCloud -- workaround

On a Windows 8 PC, Outlook 2013 will not sync calendar and contacts with i devices thru iCloud. Until Apple and/or Microsoft address the compatibility issue, there is a reasonable workaround. Use Outlook 2013 only for mail. For calendar and contacts, go to icloud.com and use the apps there. User interface is almost identical with the apps on i devices, and these two apps sync perfectly thru iCloud. I believe the Outlook 2013/iCloud compatibility problem exists regardless of which version of Windows is being used, but I have experience only with Win 8 on this issue..

Outlook 2013 is not a supported iCloud client, there are no official 'workarounds' but the mehod you describe will suffice.
Using MS Exchange with Outlook is a far superior method of synchronizing Contacts, Calendars. Notes and Tasks.

Outlook 2013 won't auto-save emails if encryption or digital signature is enabled.

In Outlook 2013, I recently noticed that although I have Autosave enabled, I never get drafts autosaved. The option is located in File > Options > Mail > "Save Messages" section > "[ ] Automatically save items that have not been
sent after this many minutes [3]."
Experimenting with why I have lost 2 long emails after system crashes, I discovered that Outlook 2013 will
only automatically save emails if the Encrypt and Sign buttons are turned off. By default, I enable both in our corporate environment. So I never benefit from auto-save. I've changed the Autosave location and tested various other settings to
no avail. But Autosave always works fine if there's no digital signature or encryption enabled.
Has anyone else encountered this? Is this a bug?

Hi,
I just tested on my Outlook 2013 and experienced exactly the same.
This is pretty much by design, actually you may find you are even unable to manually save these emails as drafts if encryption or digital signature is enabled. I can also confirm some email service providers don't allow saving Encrypted Emails
as drafts either, so this is not a bug but how it works in Outlook.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 client doesn't sync new mails but syncs after restarting outlook

Hi Experts,
Here are the HW & SW.
DC1, ADC Windows 2012
Exchange 2013 MBX1 & MBX2 on Win2012r2
Exchange 2013 CAS1 & CAS2 on Win2012r2
Network : EXCHANGE ON LAN and Clients using MPLS link to connect Exchange CAS (10 mbps) 100 users.
Strange issue, only for few users like 4-5 outlook, when user opens outlook gets authenticated and outlook remain cached mode. But it doesn't gets the new mails it still shows online. But the same users they get the mails on their mobile device using Active
Sync promptly without any delay and new mails shows on the OWA too. When the user restarts his outlook starts receiving new emails.
Checked the following :
No Application error on event logs
All users are homed on same database on same server.
No throttling policy been configured and enabled except default one.
Webmail works fine and well
Restarting outlook syncs well
No network changes
Both internal and external mails are affected for the few users who has issues
Regards, Ganesh, MCTS, MCP, ITILV2 This posting is provided with no warranties and confers no rights. Please remember to click Mark as Answer and Vote as Helpful on posts that help you. This can be beneficial to other community members reading the thread.

Hi,
Since there is no sync synchronization issue on mobile device and OWA, it is highly possible of outlook client issue.
Make sure outlook client is the latest version.
Please disable the security AVG/Firewall, especially the mail scanner module to check whether this issue persists.
Run Outlook in Safe Mode to determine if it's 3rd-party add-ins related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
Please run scanost.exe to fix the .pst file to test the result:
http://support.microsoft.com/kb/272227#appliesto
Please try to recreate profile to check this issue.
If this issue persists, please let me know.
Best Regards.

Outlook 2013 stopped connecting to my Yahoo mail server

I set up my Outlook 2013 to my yahoo mail server a week or so ago when I got my new windows 8 computer. It's been working fine. I signed on today. Sent/received emails. Toward end of day, I can't sign on to yahoo mail server.
I can't send or receive emails. I did nothing to change the settings. I checked the settings, but I still can't send or receive. Why is it doing this and what can I do to fix it? The same thing is happening on my laptop. Both
were working fine earlier.

Hello,
Since you use Yahoo mail server, I recommend you contact Yahoo support to verify the issue.
Before you contact Yahoo support, please post the error when you send messages.
Cara Chen
TechNet Community Support

Outlook 2013 with Windows 8 - no new mails visible in outlook

Dear Sir/Madam,
For the last 6 months I am using outlook 2013 in combination with windows 8. I have had many outlook issues already (especially with respect to syncing) which caused me to reinstall Outlook already several times. The last time I reinstalled outlook was 2
months ago and today an old problem returned:
Until yesterday my outlook is completely up to date and synched with my iphone. However newly received and sent emails do not appear in outlook. I am able to send emails from my computer, but after the email has been in drafts/outbox, it just disappears
from my computer. On my iphone it synchs properly, so sent emails from my computer are visible on my phone, but not on my computer.
What is the best thing to do?
Please help.
Many thanks,

Hi,
If I have understood you correctly, those emails you sent out from your computer (Outlook 2013) actually got delivered successfully, recipients received them. They just gone from your Outlook 2013 client, correct?
What type of email account do you use (POP, IMAP, MAPI or Exchange)? Please try below steps to troubleshoot the issue:
Try to use scanpst.exe tool to repair your data file. Please refer to this article on how to use scanpst.exe:
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx
Please try to load Outlook in safe mode and verify result, this will disable all the add-ins and macros:
Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter.
If the above steps don't work, you may create a new Outlook profile using the article below and verify the status:
http://support.microsoft.com/kb/829918
If I have misunderstood anything, please feel free to post back.
Thanks,
Ethan Hua CHN
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 won't open calendar items created on Outlook 2007

I have a user that recently got office 2013 pro plus on his computer. We created a new profile and connected him to exchange 2010. Now when he tries to open up a calendar item that was created prior to the 2013 install it just spins and you have
to cancel outlook. He can create new calendar items and then open them up again but any item that was created with 2007 locks up.
Any ideas?
Thanks

Hi Jason,
I agreed with ED's point. If everything in your mailbox can work well in OWA and Outlook 2007, the mailbox in your server side should be healthy and configured properly.
Personal opinion, I suggest that we can try another computer with Outlook 2013 to check whether the issue persists. Also start Outlook by using Outlook /safe and Outlook /cleanprofile switches to have a try.
Thanks,
Winnie Liang
TechNet Community Support

Outlook 2013 does not display category colors in list view

I use Outlook 2013 with a Microsoft Exchange email account. In my Tasks folder, I use the Categories field to color-code my tasks. In Outlook 2010 the color and category name showed up in list view, but in Outlook 2013 only the category name
is shown. Is it possible to show the color too?

hi Diane
I tried to reset the view and categories is still not showing. I use it so much in 2010 version on another computer and now I can't seem to live without it. I have been pulling my hair out trying to figure out how to manage categories in 2013 but it seems much
harder to use for some strange reason.
I would imagine that something like categories is much loved and much used and thus should work as before.
Please help :)
thanks
Paula

Outlook 2013 won't open Word and Excel attachments

Had a new PC set up with MS Office 2013 programs. Outlook 2013 Word and Excel attachments do not open. Program opens, but to a blank screen. This includes my attachments created on the same computer. Boxes in "Trust Center"
are unchecked. Problem persists. It is possible to save the attachment, then open Word or Excel and see the saved file, but this is time consuming and annoying. Outlook 2013 should just open its attachments from the message without a thousand
extra steps. Thank you.

Hi Gish,
Thank you for your question.
Did this issue occur in OWA?
We could open outlook->File->option->Trust Center ->Microsoft Outlook Trust Center->Trust Center Setting->Attachment Handing->Attachment and Document Preview…
Then we make sure all option have check. And didn’t uncheck “Turn off Attachment Preview”, or rebuild the profile to check if the issue persist.
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

Outlook 2013 Won't Sync Consistently with Exchange 365 Server

Hello,
I have a Win 7 Pro laptop running Office 365 Pro Plus, and Outlook 2013 is part of that package. For some reason, Outlook isn't syncing to the Exchange 365 server. Even though it says "Connected" at the bottom, and that "All Folders
Are Up to Date", I'm still not getting a full sync. Example: I can delete a message from my inbox on my Win 7 computer, yet the message doesn't delete from the Outlook Web App, or my iPhone or iPad. Or, I can delete a message from my
iPad or iPhone, and it will delete on Outlook Web App but not on my laptop running Outlook. In other words, my Win 7 PC running Outlook is the odd man out. My iOS devices and the Outlook Web App always seem to be in sync.
I did notice that at the bottom of the message list in my inbox in Outlook, there's a link telling me "there are more messages on the server". I click that link, and it takes a few seconds for my inbox messages to update. Once they
do, I see messages I've already deleted before. This tends to improve the sync function as well, but only temporarily.
I did try to repair my profile by going to File --> Account Settings and then choosing Repair. That didn't really seem to change anything.
I also tried running a full Office 365 repair in Add/Remove Programs, but that didn't fix it either.
I have downloaded and installed all of the latest updates from Microsoft Update. Not really sure where else to look.

Hi,
Since Office 365 is different from Exchange On-Premises, I suggest asking Office 365 Forum for help so that you can get more professional suggestions. For your convenience:
http://community.office365.com/en-us/default.aspx
Thanks
Mavis
Mavis Huang
TechNet Community Support

Syncing Outlook contacts/calendars to iCloud? Back up .pst file first!

I see many people are having issues with losing calendars and contacts, or getting duplicates, when turning on iCloud "sync to Outlook" option. Suggestion, if you haven't already messed things up - save a renamed copy of your Outlook (2007 or 2010) "outlook.pst" file (or whatever .pst file holds your personal Outlook data) BEFORE you start. In a worst case, you can always turn iCloud off and replace the .pst file with the backup, and you will have your calendar and contacts (as of that date) as they were. (Outlook account settings - Data Files - Open File Location).
I have managed not to need it yet, but glad I have it. I still have occasional Calendar items disappearing from Outlook - work shifts, not good! Hopefully Apple will make this easier! Great when it works!
Joe
iPhone 4S
iPad
Macbook OS X 10.7.2
Win 7 PC

Hello, follow the steps listed to import contacts into an Outlook.com account:
http://office.microsoft.com/en-in/outlook-help/import-contacts-into-an-outlook-com-account-HA104051344.aspx?CTT=5&origin=HA102919678
To import contacts from LinkedIn or Facebook, see
Add contacts from LinkedIn or Facebook.
A very useful article here:
http://office.microsoft.com/en-in/outlook-help/import-contacts-HA102919678.aspx
Regards,
Flynn

Animated GIFs won't display properly in Mail.app

I have a weird problem with animated GIFs received as attachments in Mail.app. On my Mac mini, they're only displayed as the first frame within the Mail message window and the animations don't play. But on my iMac G4, the same messages display the animations properly within Mail.app. Both Macs are currently running Mac OS X 10.4.4, but I've observed this problem since 10.4.3. I have the same software installed on both machines. Does anyone have any ideas why this is happening?

* Test.java
* Created on January 13, 2007, 6:52 PM
* To change this template, choose Tools | Template Manager
* and open the template in the editor.
package Test;
import javax.swing.*;
import java.awt.*;
import java.util.*;
* @author Calbrenar
public class Test extends JFrame
    private JList testList;
    private DefaultListModel listModel;
    private JScrollPane serverLogScroller;
    private Container container;
    /** Set up GUI */
    public Test()
       super ("List Test");
       //Get content pane
       container = getContentPane();
       container.setLayout(new FlowLayout());
       listModel = new DefaultListModel();
       listModel.addElement("");
       testList = new JList(listModel);
       testList.setVisibleRowCount(1);
       //testList.setFixedCellHeight(35);
       //testList.setFixedCellWidth(400);
       serverLogScroller = new JScrollPane(testList);
       serverLogScroller.setHorizontalScrollBarPolicy(ScrollPaneConstants.HORIZONTAL_SCROLLBAR_NEVER);
       serverLogScroller.setVerticalScrollBarPolicy(ScrollPaneConstants.VERTICAL_SCROLLBAR_ALWAYS);
       container.add( new JScrollPane( testList));
       setSize(700, 75);
       setVisible(true);
    public void addStatus(String str)
       listModel.add(0, str);
       //testList.setPreferredSize(new Dimension(400, 15));
       //serverLogScroller.revalidate();
       container.validate();
    public static void main ( String args[])
       Test application = new Test();
       application.setDefaultCloseOperation( JFrame.EXIT_ON_CLOSE );
       application.addStatus("-ERR");
       application.addStatus("+OK Enter Password");
       application.addStatus("-ERR Bad Pass");
} // end class Test

Outlook 2013 Won't Display My Archived Mail PST Files

Similar Messages

Maybe you are looking for