Outlook and i0S7 issue

After downloading iOS7, my outlook calendar will not sync. My default calendar is Outlook and the two accounts are not communicating. Any suggestions?

Here's my situation:
Storm 9530, Verizon, OS ver. 5.0
I use my BB as my only calendar, really.The only reason for synching is mainly to have a backup in case of crash. But, sometimes if I'm at my desk, working on emails, I'll update, add or delete a contact on desktop. I also receive messages with calendar items, staff meetings, etc. that are automatically added to the BB from one of my 2 offices.
I work in 2 different offices, both using Outlook (probably still on 2003).
I've only been synching with the one office PC where they do schedule me for meetings at times.
I am so fearful of losing past appt info, that I have tried to set up both PC Desktop manager and BB to keep everything forever. So, I end up with lots of duplicate entries on BB, sometimes 3 repeats. When it asks during sync process if I want to delete entries, I say 'no.'
So, here are my questions:
1. How should I set the synch to not lose anythign, but not keep repeating the same info on the BB?
2. Can I have a second computer for synching, just for further backup? (I'm going to be leaving one of the comapnies in the next year or two.)
3. Is there any way to add the contacts from one computer to the other via BB synch? One office PC has only a small number of contacts since I haven't been there that long. Would like to be able to have all the contacts from both offices in the BB.
Thanks for any help.
Sid

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One question about Outlook that has been asked the most is, why some emails don’t sync in Outlook? Or there should be an email received but why I can’t see it in Outlook?
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For Exchange Accounts to troubleshoot, of course, this Microsoft Knowledge Base is helpful:
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http://support.microsoft.com/kb/842284/en-us
Here below I will introduce some common causes of the Emails not sync issues in Outlook, steps are based on Outlook 2010 and Outlook 2013, which are widely used nowadays.
View
Here comes a user, who says “why don’t some emails appear in my Outlook?” Generally we think it may be caused since the sync process is not complete, but consider this scenario: The “missing” email has been received but the user just can’t see it, is
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Reset View, the View will reset and the Filter is wiped out. The emails can be displayed again.
One common symptom of this cause, is that you see a number beside the folder which indicates you have something unread, while you can’t find the unread items. Probably you have a custom view in Outlook that only allows the read items to show.
Another way to reset the View is to run Outlook with the command switch “/cleanviews”, which will restore default view and all custom views you created will be lost:
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Sync Filter
“Well, I can see the recent emails of the account in Outlook, but emails older than 3 months don’t show in Outlook, I can see these emails on Web, why?” It’s time to consider the Sync Filter.
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All to keep all emails to local so that they are not “missing”.
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Send/Receive Groups
I can sync all folders but emails in one folder don’t sync properly, how does this happen? Please check the Send/Receive Settings.
Go to SEND / RECEIVE tab -> Send & Receive Group ->
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Highlight All Accounts, click Edit button, in the new dialog window, check if you have select the correct folder options as you need, you may have not selected the folder which emails are not received. Check the box and
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Summary
When we talk about “sync”, we are talking about account types like Exchange, IMAP and Exchange ActiveSync. POP accounts don’t sync, they do a “download” instead, so it’s not talked about (However, some steps are applicable, like
VIEW).
As mentioned above, this article just discusses the easy things we should look at before the deeper analysis, if you have tried all these suggestions but still have the sync problem, feel free to post the question in our forum:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Dlehman wrote:
Is there a work around way??????????
Not really. BIS service is not designed to reconcile to the Outlook on your PC as your former BES service did, or there would be no reason for BES, right?
The (dirty) workaround is to created rules in your Outlook and filters on your BIS account login whereby you BCC yourself all the sent-from-handheld mail which arrives in Outlook and by rule is moved to your sent folder.
Then, on the BIS account login site, you create a filter to not foward any message to your device which are addressed as beig from your own email address.
Likewise, any email sent from Outlook must be copied to yourself to receive on the BlackBerry device, however it won't end up in your sent items.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor

I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
In searching, I found some debugging stuff which I tried, as follows to turn on logging:
So, I ran the following:
cd C:\Program Files\Common Files\Apple\Apple Application Support\
defaults write com.apple.Outlook.client.exe ShouldLog YES
defaults write -globalDomain SyncServicesLogEverything YES
defaults write -globalDomain SyncServicesLogPersonalInfo YES
And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
Now, I will pause and provide some observation of my specific Sync.
An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
Selections include Contacts, Calendars, Bookmarks and Notes.
One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
For example, for recurrence:
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
For example, for timezone:
[5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
Then the calendar entries are pushed, for example:
ca965dbc4717d9488fafc9266f1f829304082700 =     {
        "all
day" = 1;
        calendar
=         (
            ca965dbc4717d9488fafc9266f1f829382800000
"com.apple.outlook.freebusy" = Free;
"com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
        "end date" = "2020-05-11 12:00:00 +0000";
        location = "United States";
        "start date" = "2020-05-10 12:00:00 +0000";
        summary = "Mother's Day";
So, my SYNC fails, and I crash and burn with:
[5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
[5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
name
NSInternalInconsistencyException
reason     : [(null)
(null)]: could not obtain UTF-8 flavor of formatted string
user info : (null)
call stack : (
Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
First instinct was that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
So, keep in mind, that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
What can you do to help?
Report success or failures using the information above
Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.

Yes - both have time zone support and are set to London/GMT
The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
Thanks for your input.

Office 365 Outlook and Adobe 11.0.3 Error: "Either there is no default mail client or the current.."

If you are getting this message, Error: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run MS Outlook and set it as the default mail client etc."
There is a temporary work around and that is to click the "Tools" button and that will hide that pane.
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Email and Contact Issues

My emails are not coming through to my phone unless I manually refresh. I have three accounts setup (Yahoo! and 2 school email accounts). Both school accounts, when I sign on from a computer says something about Outlook: one says Mircosoft outlook and the other says Outlook live.
I contacted my school and got the correct settings for each account. They work because I get the emails as long as I manually refresh. I initially had my phone set to check for mail every hour but after realizing it was not automatically doing this, I set it for every five minutes. That still didn't help.
Out of frustration, I called Verizon who told me they knew nothing about such an issue. They connected me to Samsung who said the same thing. Apparently they were both lying as I have Googled this issue and see that it has been posted since Sept 2010. I just have not noticed a solution (possibly overlooking it).
The solution that they gave me was so a hard reset (didn't work), delete then re-add the accounts (didn't work) or use a workaround. My response to their last suggestion was that I did not feel it was necessary for me to do that when the phone I purchased was supposed to handle email. This has been an issue since I got the phone in Nov 2010 when I switched to VZ. I didn't really notice it until this month because I was having text messaging issues which they didn't fix until this month.
Samsung ended up telling me to send them my phone and they would troubleshoot it but I had to contact VZ about getting a loaner phone as they were going to have it for a week. When I called VZ back, they told me they would just send me a replacement phone and to not send the phone to Samsung because they could have given me a defective phone. The order wasn't placed because their system was down that Friday and the guy was supposed to call me back. He never did so I called VZ a third time.
The tech support rep told me that she was positive that if I got a brand new phone I would still have the same problem because its a known issue that Samsung has yet to fix. Also she had the same phone and also some other people she worked with. She told me to make sure I deleted junk mail, sent stuff, kept the inbox down, and empty the trash and that should help. She was supposed to call me back and see if it helped (which it didn't). She never called back....that was Monday and today is Friday.
Now I'm feeling like they are lying to me because they don't want to replace my device. Then on top of that they told me it would more than likely be a refurbished device instead of a brand new device even though I still have a warranty. Should I push for a new phone or is this really a known issue with Samsung that they have yet to fix? If it is a Samsung issue, what's the workaround until they actually fix it?
By the way, Gmail works almost instantaneously. They told me to forward all of my mail there but that didn't work for my two school accounts. I don't like that anyway.
As for the contact issues, I just noticed two weeks ago that my Facebook and Twitter contacts are unsyncing themselves. I don't have all of my Facebook friends or Twitter followers in my phonebook but those whose phone numbers I have, are linked to their Facebook and or Twitter accounts but I notice that both of these accounts unlink themselves. I have no idea why this happens. I keep having to go back into my phonebook and relink about 30 people to their Facebook and or Twitter profiles. Any idea why?

10sEn wrote:
In your email app, have you tried going into each account, pressing the menu button, account settings, and setting email check frequency to the desired time?
If that's not the issue, then perhaps pressing the menu button at the home screen, going into settings, accounts and sync, and clicking the background data option is the issue.
The reason why Gmail works well is that instead of polling (which is what the email app uses, where it queries the account to see if there's anything new), it pushes your email through meaning that it's virtually instantaneous.
With regards to the Twitter and Facebook issue, try going into the accounts and sync area that I mentioned before. There, you will be able to set the SNS sync interval and sync the contacts, birthdays, and whatever else it allows. You'll probably have to click on each of those accounts to check various options before it will autosync.
My frequency is set to every 5 mins. That hasn't worked.
The background data sync option is clicked already.
The Twitter and Facebook SNS syncing is set. I have noticed though that sometimes when I go in there, the sync arrow is red by Twitter and Facebook. I uncheck the box and recheck it and then it turns green again. What I don't know is why it randomly turns red in the first place. I'm assuming this is the reason the Facebook and Twitter stuff unsyncs itself.

Exchange 2010 and Synchronizer Version 14.0.7108 (Sync Errors with Outlook and ActiveSync)

I have a user getting multiple emails (10-20) every day pertaining to Synchronizer Version 14.0.6109
Here is a sample:
11:09:31 Synchronizer Version 14.0.7108
11:09:31 Synchronizing Mailbox 'xxxxxxx'
11:09:33 Synchronizing server changes in folder 'zzzzzzz - Calendar'
11:09:34 Downloading from server 'xxxxxxlan.net'
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11:09:35                  [80070005-508-80070005-560]
11:09:35                  You do not have sufficient permission to perform this operation on this object. See the folder contact or
your system administrator.
11:09:35                  Microsoft Exchange Information Store
11:09:35                  For more information on this failure, click the URL below:
11:09:35
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-508-80070005-560
11:09:35 Done
9:26:06 Synchronizer Version 14.0.7108
9:26:06 Synchronizing Mailbox 'xxxxxx'
9:26:06 Synchronizing local changes in folder 'Drafts'
9:26:06 Uploading to server 'xxxxxx.net'
9:26:06 Synchronization of some deletions failed.
9:26:06           [0-130]
9:26:06     1 item(s) deleted in online folder
9:26:06 Done
14:10:01 Message class: {SU:IPM.Note}
14:10:01 Mail Conflict Resolution
14:10:01 Local subject: {SU:Modification Resolution}
14:10:01 Remote subject: {SU:Modification Resolution}
14:10:01 Local Message Entry ID: {CB:70, LPB:0x000000004C521F45AF387146A60CA3323B67D04707002BE9FDD1BCA97D40BA307827218DB8F000000B31DB240000A7551752DD78844FA0521ED41E1AF099005F6F9512450000}
14:10:01 Remote Message Entry ID: {CB:70, LPB:0x000000004C521F45AF387146A60CA3323B67D04707002BE9FDD1BCA97D40BA307827218DB8F000000B31DB240000A7551752DD78844FA0521ED41E1AF099005F6F9512450000}
14:10:01 Local Message ChgKey: {CB:20, LPB:0x25576F30D487BE419D9C9A7D544A035600003CB6}
14:10:01 Remote Message ChgKey: {CB:20, LPB:0x25576F30D487BE419D9C9A7D544A035600003CB6}
14:10:01 Local Message PCL: {CB:21, LPB:0x1425576F30D487BE419D9C9A7D544A035600003CB6}
14:10:01 Remote Message PCL: {CB:21, LPB:0x1425576F30D487BE419D9C9A7D544A035600003CB6}
14:10:01 Checking local modifications
14:10:01 Overwrite property: 0x10800003
14:10:01 Overwrite property: 0x10810003
14:10:01 Overwrite property: 0x10820040
14:10:01 Compare property: 0x3FDE0003
14:10:01 Getting remote properties
14:10:01 Checking remote modifications
14:10:01 Compare (conflict) property: 0x3FDE0003
14:10:01 Local: {I4:28591}
14:10:01 Remote: {Error (0x8004010F)}
14:10:01 Not equal (conflict) property: 0x3FDE0003
14:10:01 Local modification: {19:09:41.0274 11/11/2014 [DD/MM/YYYY]}
14:10:01 Remote modification: {19:09:41.0274 11/11/2014 [DD/MM/YYYY]}
14:10:01 Forcing Local item to win.
14:10:01 Conflict generated, local item is winner
The server is exchange 2010
The user uses outlook 2007, 2010 and 2013 on multiple work stations and laptops as well as active sync on a mobile device.
Any suggestions on how to start to diagnose exactly what is generating the issue?
networktec

Hi There,
it seems like some permisson issue and some folder/files been deleted already. Please refer to this link below
https://support.microsoft.com/kb/2606009?wa=wsignin1.0
For permission issue, is he using any shared folder on outlook and make sure he has proper access on that one too.
UMESH DEUJA MCP,MCTS,MCSA,CCNA
I saw that article, and I wasn't sure how to proceed as this user has multiple computers they log into, and I don't think it would be possible to apply these "hot fixes' on every device they use...
Outlook 2013
To improve functionality in Outlook 2013, install the Outlook 2013 hotfix package that is dated April 8, 2014. For more information
about this hotfix package, click the following article number to go to the article in the Microsoft Knowledge Base:
2878323 Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): April 8, 2014
Outlook 2010
To improve functionality in Outlook 2010, install the Outlook 2010 hotfix package that is dated April 8, 2014. For more information
about this hotfix package, click the following article number to go to the article in the Microsoft Knowledge Base:
2878254 Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): April 8, 2014
networktec

Outlook 2013 sync issues

I setup a new install of outlook 2013 this week - using pop3 and connecting outlook to my work gmail account. I am receiving some messages but not all. When i look back and forth b/t the actual gmail inbox and outlook 2013, there are several
(about half) of the emails not showing up. Not in any other folders either (Spam, etc.). Also, when i send myself a test message, i receive the message (by checking in gmail directly) but dont receive it in outlook - rather i receive a bounced email
notification in outlook as if the email didn't go through.
Need help....
kevin

Hi Kevin,
When you finished the configuration of your Gmail in Outlook, did you receive a test message with the subject "Microsoft Test Message"?
Does the bounced email notification sent from "Microsoft Outlook"?
Since you can receive the message from webmail, seems the outgoing server settings in Outlook is OK. I guess something is wrong with the incoming server settings. Please try to create a new mail profile in Control Panel and reconfigure your email
account according to the steps below:
1. Login to your Gmail in browser and open the Settings panel. Click on the
Forwarding and POP/IMAP tab and verify POP is enabled and save changes. Select either:
a. Enable POP for all mail
b. Enable POP for mail that arrives from now on (recommended)
2. Now, open Outlook and go to the Add New Account window. Select "Manual setup or additional server types" and click
Next.
3. Select "POP or IMAP". Click Next.
4. Now, we need to manually enter the server settings for your account.
Your Name: The display name you’d like others to see.
E-mail Address: your Gmail address in full ([email protected] or [email protected] when using Google Apps)
Account Type: POP3
Incoming mail server: pop.gmail.com
Outgoing mail server: smtp.gmail.com
User Name: your Gmail address in full ([email protected] or [email protected] when using Google Apps)
Password: Your Gmail password
Remember password: optional
Require logon using Secure Password Authentication (SPA): disabled
5. Click More Settings button.
Under Outgoing Server tab:
My outgoing server (SMTP) requires authentication:
enabled
Use same settings as my incoming mail server:
enabled
Under Advanced tab:
Incoming server (POP3): 995
Use the following type of encrypted connection: SSL
Outgoing server (SMTP): 465 (SSL) or 587 (TLS)
Use the following type of encrypted connection: SSL or TLS
Leave a copy of messages on the server: disabled (Gmail holds a copy already by default)
More detailed configuration steps, you can refer to this:
http://www.howto-outlook.com/howto/accountsettings.htm#gmail-pop3
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook and i0S7 issue

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