Outlook Express 12-28-11 Email Changes to Settings don't work

Verizon Email of 12/28/11 told us to make changes to Portal settings of Outlook Express
The intro tells us how much they want to "enhance our online experience". Then at the bottom, they tell us to not respond to the email. Why don't they have a return email when people start having problems? Probably because they would be swamped with complaints.
Worked on this o ver two hours yesterday on my 4 email accounts on 3 computers
As usual, the Verizon instructions are wrong at http://verizon.com/emailsettings
They must never test this stuff before they publish it
Per the above instructions, I changed the  Outgoing Portal to 465 and checked the SSL box for that portal
Set the Incoming Portal to 995 from the existing 110 and checked that SSL box
Outlook express would time out waiting for Verizon to connect for outgoing messages
I had changed the Outgoing Portal to 587 per Verizon instructions in 2009 (I document everything and keep it!)
So, I reset that with the Outgoing SSL still checked: still timed out
Unchecked the Outgoing SSL and everything worked
The settings that are working now:
Outgoing Portal 587 with SSL unchecked
Incomong Portal 995 with SSL checked

I agree - so much of what Verizon does, doesn't work. Their instructions for Windows Vista, Windows Mail say:
Setting up and updating your Verizon Online email with Vista™ Windows Mail Setting up
Open Mail.
From the Tools menu, select Accounts.
Select Add.
Select Email Acount and then click Next.
Enter the name to be displayed on outgoing messages and then click Next.
Enter your email address, and then click Next.
Type incoming.verizon.net in the Incoming mail (POP3)field.
The Incoming Server (POP3) should be set to 995.
For Incoming mail (POP3), check the box that says “This server requires a secure connection (SSL)”.
Type outgoing.verizon.net in the Outgoing mail (SMTP) field.
The Outgoing Server (SMTP) should be set to 465.
For Outgoing mail (SMTP), check the box that says “This server requires a secure connection (SSL)”.
Click Next.
In the User namefield, type your Verizon Online user name.
In the Passwordfield, type your password.
Check the Remember passwordcheckbox. (If you do not check this box, you'll be prompted for the password when you access your mailbox.)
Click Next and then click Finish to close the window.
However, when you get to the "setup email servers" page at step 7 there is no check box forselecting an SSL connection for either Incoming Mail or Outgoing mail. Aside from the POP3 dropdown and the 2 address boxes, there is only a 4th box where you can check "Outgoing server requires authentication". Whazzup? What Windows Mail setup are they looking at?
Given the problems people are having, I guess the best thing is to ignore the Verizon email warning and when it fails, just switch to Comcast.

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