Outlook - Office 365

Outlook is supposedly sending email (moves to the Sent folder), but no one is actually receiving them. We have a webmail interface through Time Warner for our domain and can email successfully, even to Outlook. We can email through our Android
smartphones as well. The issue appears to just be with Outlook. Any ideas? We were fine Friday 7/11.

We have vanity emails hosted by Time Warner Cable - POP3. I spent a couple hours on the phone with them yesterday verifying the set-up. I even deleted and recreated an account from scratch with no luck. I can send and receive just fine
through their webmail. I cannot receive anything anyone in my office sends through Outlook (to include test messages to myself or from one account to the other), nor can my customers. The messages go to the Sent folder and we receive no errors
when sending or receiving.
Here are is some information:
We are all running Office 365 - Outlook 2013.
When I checked my "About Microsoft Outlook" and it reads "Microsoft Outlook (R) 2013 (15.0.4631.1000) MSO(15.0.4631.1002) 32-bit
Part of Microsoft Office 365"
Shouldn't it be 64-bit?
We were fine until yesterday morning. Not sure exactly when it happened, but I was sending emails early in the AM.

Similar Messages

Outlook office 365 calender window query string

Hello,
For one of our client i need to open outlook office 365 new event entry form with pre-populated values.
Using following url i am able to populate the subject in the new entry form.
https://outlook.office365.com/owa/#viewmodel=IComposeCalendarItemViewModelFactory&wid=6&ispopout=1&Subject=Test
subject
I need to populate value in following fields
1. Body
2. Location
3. Attendee.
I did not find any query string key for attendee. If add Body or Location in query string the APPS does not load at all.
If any body have idea how to populate those values through query sting please response on the post.
Regards,
Samaresh Das

Hi Samaresh,
As this question is more related to office 365 outlook, I suggest you create a post to office 365 forum.
More experts will help you and you will get more detailed information from there.
http://community.office365.com/en-us/f/158.aspx
Best regards,
Zhengyu Guo
TechNet Community Support
Please remember to mark the replies as answers if they
help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]
Zhengyu Guo
TechNet Community Support

Lumia 800 synchrinize with outlook office 365

Hi,
I try to synchronize my lumia 800 with my account in Office 365. It seems that is synchronizing my contacts but in outlook contacts of office 365 I can't see them.
Could someone help me?

I assume you are using the same Microsoft account for the phone and Office 365? And what do you mean exactly by you can't see your contacts in O365
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Microsoft outlook office 365 calendar plugin

I need to configure lighting add-on to let me sync the outlook office365 calendar. How can I do?

As mentioned by TSN above, Acrobat base version 11.0 is not compatible with Office 365.
The update 11.0.1 and later is compatible with Office 365.
Acrobat 10 is not compatible with Office 365. Please refer the KB: https://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Regards,
Rave

Outlook (Office 365) Constantly gives me the error "Email is to big.... 20MB)

I have had my Server IT for my mail tell me that this issue is completely from Outlook. They claim there is no size restriction on their server, and that the restriction is from Outlook.
I need to resolve this issue, as my mail is now not syncing from the server, computer, and phone. This is a problem, but seems to only be an issue on my computer which uses OUTLOOK!
I have been reading on the web about this being a very serious issue, but I don't see any fixes yet. Is there a way to resolve this? I need to keep all my emails, as this is a startup business and I can't afford to loose my email communications because Outlook
wont sync because of some 20MB restriction.
Any advice?
Brad

Hi Friend,
The restriction on attached file size is always a big issue for Outlook users, but making some changes in registry can fix large attachment problem in Microsoft Outlook. And as you said that you don’t want to face this kind of attachment problem as you are
running a new business so you should learn some attachment manageability tips from the given link.
http://www.itninja.com/blog/view/how-to-fix-large-or-multiple-files-attachment-problem-in-outlook
Note: This link tells that “How to fix large attachment issues in Outlook making changes in registry”
Thanks
Clark Kent

Outlook does not sync with Office 365

I am having issues with 3 "newly" created account on Office 365 with Outlook 2013.
Office 365 Accounts
All 3 accounts are new
All 3 had not have any emails imported
All accounts on the same domain etc etc
Outlook 2013
Running in Windows 7/8 with EXCHANGE mode (not IMAP or POP)
It syncs initially, then does not send or
sync anything (ie. emails, contacts, calendars, tasks etc)
Account cache of between 3-24 months - none works
Tried with Cache disabled - still persistent
Tried Outlook in Safe Mode - no difference
Outlook 2013 is FRESH Win7x64 install on a PC WITHOUT any Office - still same
Outlook 2013 on existing Win8x64 - same result
It is NOT an OST error as all 3 are NEW accounts and newly created OST
Tried that Outlook debugger website with 13 methods to try - still the same
Outlook 2011 (Mac)
Created new Identity - works perfectly
Emails, Contacts, Calendars and Tasks all synchronise properly
I remember Microsoft used to make Microsoft products work with each other fantastic OOB - why does it work on a Mac but not on a Windows PC?

This is very frustrating, I cannot seem to get the Exchange Server as the "About" is no longer available, and I cannot get the Exchange GUID via Powershell:
I have found that my mailbox seems to be linked to: pod51057.outlook.com
Tried a manual to that name and get an infinite Username/Password loop - dead end.
Tried to connect via PowerShell: http://help.outlook.com/en-us/140/cc952755.aspx
However I was getting errors, but got it working and got the Mailbox ID:
PS C:\Windows\system32> $LiveCred = Get-Credential
cmdlet Get-Credential at command pipeline position 1
Supply values for the following parameters:
Credential
PS C:\Windows\system32> $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook
.com/powershell/ -Credential $LiveCred -Authentication Basic -AllowRedirection
WARNING: Your connection has been redirected to the following URI:
"https://pod51057psh.outlook.com/powershell-liveid?PSVersion=4.0 "
PS C:\Windows\system32> Set-ExecutionPolicy RemoteSigned
Execution Policy Change
The execution policy helps protect you from scripts that you do not trust. Changing the execution policy might expose
you to the security risks described in the about_Execution_Policies help topic at
http://go.microsoft.com/fwlink/?LinkID=135170. Do you want to change the execution policy?
[Y] Yes [N] No [S] Suspend [?] Help (default is "Y"): y
PS C:\Windows\system32> Import-PSSession $Session
WARNING: Proxy creation has been skipped for the following command: 'Add-AvailabilityAddressSpace,
Add-DistributionGroupMember, Add-MailboxFolderPermission, Add-MailboxPermission, Add-ManagementRoleEntry,
Add-PublicFolderClientPermission, Add-RecipientPermission, Add-RoleGroupMember, Clear-ActiveSyncDevice,
Clear-MobileDevice, Clear-TextMessagingAccount, Compare-TextMessagingVerificationCode, Complete-MigrationBatch,
Disable-App, Disable-HostedContentFilterRule, Disable-InboxRule, Disable-JournalRule, Disable-Mailbox,
... Lots of stuff
PS C:\Windows\system32> Get-Mailbox [email protected] | fl ExchangeGuid
Creating a new session for implicit remoting of "Get-Mailbox" command...
ExchangeGuid : e3ca290b-xxxx-yyyy-zzzz-5de99a53022f
Ok, from here, I have configured Mail as per this article, however used Mailbox ID instead of the server: http://blogs.technet.com/b/hot/archive/2012/02/06/how-to-manually-configure-outlook-office-365.aspx
Account successfully connected and started Outlook - however it failed, so I determined the mailbox server as per this article: http://community.office365.com/en-us/f/685/t/141805.aspx
I got the server as hkxpr06.outlook.com
I entered this details into Outlook and the following error appears:
Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be
opened. The of folders cannot be opened.
Bad English syntax! Wouldnt have mind, but Outlook still does not work, so re-opened and oddly it worked!
Waited for the sync to finish...

How do I get Thunderbird to connect to a properly-configured Office 365 mail account after shutting down and then restarting the client?

I get my Office 365 account set up and working in Thunderbird. I can download and send mail just fine using the auto-detect or manual account settings recommended by Microsoft/Outlook/Office 365. Everything appears to be working as it should as long as the client stays open. When I shut the Thunderbird client down and restart it, it can no longer access the Office 365 mail account. I get a popup error message:
The current operation on 'Inbox' did not succeed. The mail server for account (my Office 365 account) responded: User is authenticated but not connected.
It has no problem connecting to Hotmail, Gmail and other email services, and I can access Office 365 through the web client, but Thunderbird refuses to connect. If I remove the account and re-add it, I can have full access to my email again, but only as long as Thunderbird stays open. If the client gets restarted, it's gone again.
How do I fix this?

I think you might be having a cached password problem. I was having it and was able to resolve by deleting my stored password in Thunderbird. I referenced
http://kb.mozillazine.org/Setting_and_changing_email_passwords
and also posted my question and resolution:
https://support.mozilla.org/en-US/questions/1015221#answer-615054

I use a PC for work and link it to Office 365. I also have an iphone and ipad. How do I synchronise these devices to Outlook without creating multiple copies of calendars?

I use my PC for work (MS Office and Outlook). I also use Office 365. I also have an iPhone and iPad. I'm having difficulty getting Outlook to synchronise with Apple devices. I keep getting multiple copies of calendars and not being able to see contacts. Is there a process anywhere which describes the best way to manage these devices together? Or should I just give up on the PC and buy a MacBook or Air.

Excellent. These guides got me as far as installing my preferred language pack, which gets added to the add-ons automatically (assuming the user says yes to the appearing question when Firefox is started).
However, the GUI does not change unless the user enters "about:config" and changes the locale.
Is there a way to do this from the command line? I mean, changing the locale settings.
And preferrably for all users. So even when new users get added and they start Firefox the first time, they see it appearing with the preferred locale and not in English.

Office 365(O365) and Windows Security Pop-Up When opening outlook

This post is being transfered from the office 365 team because they created a brand new profile and i still get the same problem when connecting to their newly created one.
Any help you can provide would be much appreciated.
I really would like email running. Thanks very much !!!
Hi Everyone I have seen some threads on this topic and i have tried to follow all of their instructions and it hasn't solved my problem.
So this problem started happening 2 days ago.
Each time i open outlook I get prompted for Login Credentials. It has never happened before
I have tested it using this tool https://testconnectivity.microsoft.com and it works fine
I have removed my security credentials on the PC it hasn't solved it
I have a number of tablets and they are working fine
I have built new Outlook profiles
I have tried it in safe mode
In the Security settings for the Outlook Mail profile is set to Not Prompt for Security Credentials
The Login Security Mode is set to "Negotiate Authentication"
I have tried it with both Encryption and without
I'm able to login to Email online and send and recieve emails that way.
I have another user on Windows 8.1 and the problem started happening at the same time as me. I'm on Windows 7 Office 2010 Plus Proffessiona
I believe the other user is on a newer version of outlook than me.
I have spent all night trying different things and nothing has worked
I could really use your help.
Any help would be much appreciated i'm quite frusted not being able to send mail from outlook
Hi Alan,
I am sorry for the issue you are experiencing right now.
On Tuesday, August 5, 2013 at approximately 12:45 PM UTC, we receive a report that some of the users were unable to authenticate to the Exchange Online service when using the Outlook client. However, the issue has been restored.
Since you are still having the issue, please follow the steps below to do the confirmation.
1. Please make sure that all Outlook security patches and updates are installed on the affected computer. To check for the latest Outlook updates, please click on the link below.
2. To make sure whether the issue is related to the Outlook client or the service, please try configuring the test account I send you through private message on the affected computer to check whether the issue exists. To check the private message, please follow
the steps.
a. Please go to Your details section on the right side of the community site.
b. Click Private messages.
c. Click the subject title of the responses to read the message.
Please provide feedback, then we can move forward to check where exactly to look into the issue.
At last, I would like to confirm whether your organization only have Exchange Online or have hybrid environment.
Thanks,
Yang Yu
I noticed something a bit strange that SMTP is automatically put in front of the mailbox name.. i haven't seen that before
Went to windows update and there is nothing to install
it's interesting you say the 5th because that is exactly the last day that outlook successfully synced.. it hasn't worked since.. This is happening on 2 seperate computers and stopped working at the exact same time.
Hi Alan,
Thanks for the update.
Based on the currently situation, I understand when configuring the test account provided by Yang Yu the issue persists. And you have a number of tablets and they are working fine. Thus the issue could be related to the certain Outlook client on this certain
computer.
Since we focus on Office 365 issues in this forum, I'm so sorry that I’m not able to provide the detailed instructions.
To provide you with a better service, and sort out this issue more effectively, I suggest you post this issue in the following Outlook forum. The engineers there will help you get the issue fixed in a timelier manner.
Outlook forum:
At the same time, I will also continue doing some further tests and research. Thanks for your understanding and great efforts.
Any community members with related experience on this issue who could share it here are also appreciated.
Regards,
Xinyu

Hi Alan,
According to your description, the Outlook settings seems to be correct in your local machine. And some solutions have been tried to solve this issue:
Create a new Outlook profile, start Outlook in safe mode, clean credentials cache in computer ect.
But the issue persists. Please consider to configure your account on a computer which is working file with your colleague's Office 365 account to check whether the issue continues. If the issue only happens to your account, please access the mailbox in Webmail
and change the password to have a try.
Regards,
Winnie Liang
TechNet Community Support

Office 365 ProPlus App-V 5.0 Package installs Lync, Outlook, Infopath and Onenote even though they are not selected for publishing

I have created an App-V 5.0 Package for Office 365 ProPlus using the documentation provided here:
http://technet.microsoft.com/en-us/library/jj219422.aspx
I am able to load the App-V Package into my SCCM 2012 SP1 environment and deploy the package to a test machine
Within SCCM, I have configured the deployment type to only select a couple of applications. Notice that Lync, Outlook, Infopath and Onenote are not selected.
http://i.imgur.com/1eMxUlY.jpg
For my deployment type, I only selected Word, Excel and Powerpoint. Looking at my test machine, those 3 applications now show up in my start screen.
http://i.imgur.com/amZmxAT.jpg
I don't see any of the other Office applications be default on my start screen, so I would think all looks good. If I type another Office application, lets say access at the start screen I get, "No apps match your search."
http://i.imgur.com/fxbWEvb.jpg
But if I type Lync, Outlook, Infopath or Onenote, it shows me that those applications are available, and I can launch them as an App-V application just as I could Excel, Word or Powerpoint, the applications that I wanted to have available.
This is not what I was expecting when I went through the trouble to create an App-V package. It looks like almost all of the apps become available on my client machine, all App-V is doing is making the application button in the start screen a little
harder to find.
What is interesting is that for the applications I did want published, I can search for them by just entering a few letters of the application name, and they show up with the 2013 version label, see below for an example search for Word.
http://i.imgur.com/0LeS05z.jpg
For the applications that I did not publish but still show up on my client, I have to type in the full name of the application for the launch button to come up. For example, I can't type lyn and expect to see Lync, but if i type lync I will get an
option to launch the application. The same goes for Outlook, Infopath and Onenote, and when you do type in the full namke of the app, it doesn't show the version number like Word does as Word 2013, it just shows Lync, or Outlook, or Infopath, or
Onenote.
http://i.imgur.com/QV1afuc.jpg
vs
http://i.imgur.com/PxgSmUc.jpg
Can anyone from Microsoft confirm that this is expected behavior. If this is to be expected this is pretty disappointing, because a main point of the App-V package is it is the only way to limit which applications are deployed via Office 365 ProPlus
but from what I can tell, it really isn't limiting anything beyond the start screen for most cases.

So it looks like the config xml files are the best option
http://blogs.technet.com/b/office_resource_kit/archive/2013/12/02/announcing-app-v-5-0-sp2-support-for-office-2013-volume-licensing-editions.aspx
You can now use the Deployment Configuration file to configure the Office installation. One question I often get is, “How do I disable msaccess.exe or infopath.exe from an Office install if I am not using the MSI package?” This can be done by modifying the
Deployment Configuration file in App-V with entries like the following:
<Application Id="[(AppVPackageRoot}]\office15\MSACCESS.EXE" Enabled="false">
<VisualElements>
<Name>Access 2013</Name>
<Icon />
<Description />
</VisualElements>
</Application>
That will prevent App-V from publishing msaccess.exe on the system and/or you can remove any undesired application shortcuts from publishing on the targeted computer using the shortcuts properties by deleting or commenting them out. Once you’ve configured your
Deployment and User Configuration files, you’ll have everything you need to import the packages into your App-V environment to start testing.

Can't move "completed" items into folders using Outlook 2013 on a Microsoft Office 365 Home Premium Account using a work Exchange 2010 address

I've been in touch with several Microsoft support teams about this issue, and the latest move was to shove me off onto Pro support, but since I'm using a personal Office account, I'm hoping that through the community I can find a way to resolve this issue without
escalating through our IT department. I do not think this is an Exchange issues because I have previously used this product and method without resulting in this error on a Windows 7 32-bit AMD computer and a Windows 8 and 8.1 Professional 64-bit Intel computer.
Here's my current specs:
Windows 7 Professional 64-bit, service pack 1
AMD A6-5400 3.6 GHz
8GB RAM
Microsoft Office 365 Home Premium
Office updates automatically, version 15.0.4551.1512
About Outlook shows "Microsoft Outlook 2013 (15.0.4551.1511) MSA (15.0.4551.1508) 32-bit/Part of Microsoft Office 365 Home Premium"
Here's how to reproduce the issue:
1) Open View Settings
2) Select "Other Settings..."
3) Disable "Use compact layout in widths smaller than XX characters" and enable "Always use single-line layout"
4) Select "Columns..."
5) Under "All Mail fields" add "In folder"
6) Select any email
7) Context-menu -> Find Related -> Emails in this Conversation
8) Select "more"
9) Sort by folder
10) Select all messages from Inbox.
11) Use Outlook's preset "Done" function and select a destination folder
12) Watch Outlook fail to run "Done" and reset your UI without producing an error.
The first attempt to resolve this issue was to set up a new Outlook profile. This seemed to exacerbate the problem and resulted in Outlook providing an "Unknown error" before resetting the UI.
The second attempt to resolve this issue was to run "outlook.exe /resetnavpane". However, the nav pane does not appear immediately relevant to this issue.
The following similar steps also result in a crash, this time with an error:
11) Flag all select message as Complete.
12) Move all messages from Inbox to a destination folder.
This change in procedure results in the error "Cannot move the items. Some items cannot be moved. They were either already moved or deleted, or access was denied."
Help me, Microsoft Community. You're my only hope.

Import the calendar and contacts in Outlook.com. For contacts, export from Outlook as csv and import into Outlook by choosing the Other option (https://people.live.com/import/other?biciid=ImportCatalog)
You'll need to save the calendar as an ics file to import it. Select the calendar folder, the File, Save as an save as an ics.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Outlook Hangs - Loading Profile / Add Account Stage - Office 365 on Windows 8.1

I have been using outlook via the Office 365 offering for a year. Then 2 days back suddenly my outlook stopped downloading mails from my mail server. It did however send mails.
I went online to check the various causes and after following lots of advice I did all of the below actions:
1. Making sure the OS and Outlook 2013 are installed with the latest updates.
2. Performing a clean boot and trying to open outlook and add account in that mode
(it stops responding)
3. Deleting OST file
4. Deleting profile
5. Running outlook in safe mode (pressing Ctrl while starting up outlook) and trying to add account
(it stops responding)
6. Completely uninstalled office 365 with the fixit tool and then reinstalled
I ended up with Outlook not loading at all. None of the above steps have worked.
If I directly start outlook, it hangs on loading profile.
I have opened control panel, searched for "mail", opened that and deleted profile, then created new profile. After that when I try adding account, it hangs (stops responding) at that adding account stage as well.
This has started suddenly, till 3 days back everything was absolutely fine.
In another forum post, opening Outlook in safe mode was marked as answer. As stated above it has not worked for me.

Hi,
Definitely this seems to be an issue when loading the profile, I've seen many people resolved this problem by disabling hardware acceleration in Office.
Since it's a global setting, you can disable it in Word, Excel, then it will also apply to Outlook.
For example in Word, go to FILE -> Options -> Advanced -> Display -> Check "Disable hardware graphics acceleration" -> OK.
We can also configure this through GPO or registry, more details can be found in this article:
http://social.technet.microsoft.com/Forums/en-US/cc26ac52-5c94-468e-ac34-35c9dcc5b422/hardware-graphics-acceleration?forum=outlook
Hope it helps.
Regards,
Melon Chen
TechNet Community Support

Contact Item created in Office 365 website opened in Outlook 2013

Hello,
Is it possible to open a "Contact Card" created via web in Office 365 OWA, on your locally installed Outlook 2013 using its unique "Contact.EntryId"?
I have Delphi application which connects to outlook via COM/OLE. My goal is to retreive the ContactItem using OutlookNamespace.GetItemFromId(EntryId, StoreEntryId) and display in outlook 2013. However, retrieving the item results in
an error. I noticed that Contact.StoreEntryId (retrieved via Exchange Webservices Managed API) seems to null.
Is there anyone who
has any experience with this?
Erwin

Is it possible to open a "Contact Card" created via web in Office 365 OWA, on your locally installed Outlook 2013 using its unique "Contact.EntryId"?
Basically my question is:
1. Is there an unique Contact identifier in Office365, which I can refer to when synchronized with Outlook2013?
2. Can I use this identifier to open/display the contact in Outlook2013
I have Delphi application which connects to outlook via COM/OLE. My goal is to retreive the ContactItem using OutlookNamespace.GetItemFromId(EntryId, StoreEntryId) and display in outlook 2013. However, retrieving the item results in
an error. I noticed that Contact.StoreEntryId (retrieved via Exchange Webservices Managed API) returns null.
Is there anyone who
has any experience with this?
Erwin

How to display MS Outlook calendar of a user exactly in Office 365 SharePoint site calendar?

Hi,
I just followed the below article for getting my whole calendar events into my SharePoint Office 365 site's calendar.
http://sharepoint.stackexchange.com/questions/83366/view-outlook-calendar-in-sharepoint-2013
But I get the below error.
The HTTP request is unauthorized with client authentication scheme 'Ntlm'. The authentication header received from the server was 'Basic Realm=""'. (830fe69c-407a-0000-24b4-502420637d1c)
Any ideas how to achieve my requirement?
Thanks in Advance,
Thanan

Hi,
From your description, I know you want to use calendar overlay with exchange online in SharePoint online.
I reproduce your issue, and it throws the same exception to yours. I try to find some information for you, I find that the feature is not available from this article:
http://community.office365.com/en-us/f/148/t/221842.aspx.
Thanks for your understanding.
Best Regards
Vincent Han
TechNet Community Support

[Resolved]Outlook 2013 with Office 365: Unable to log in to: SharePoint. Click here to log in.

This is posted so that it may be of assistance to others.
I am using Outlook 2013 (Office 2013 Pro Plus) with Office 365 (E3 Subscription). Active Directory is federated with Office 365. I recently had to change my AD account password.
On my home computer, that is not a domain member and is running Windows 8.1 with my personal Microsoft account, Outlook was not authenticating to SharePoint Online. In the message/event windows the error "Unable to log in to: SharePoint. Click
here to log in." is displayed. When I click the error it flashes and does nothing else. Outlook was showing SEND/RECEIVE errors for all of my SharePoint Online calendars and lists:
Task 'SharePoint' reported error (0x80070005): 'You do not have permission to view this SharePoint List (IT Shared Calendar). Contact the SharePoint site administrator. HTTP 403.'
I could send and receive e-mail. I deleted one of the calendars and then added it back from the SharePoint site ribbon- no change. I was always able to access the calendars and lists using IE.
I checked Windows Credential Manager. I deleted my Outlook credential (MS.Outlook.15) which prompted me to enter my Exchange Online credentials but did not prompt for SharePoint Online. I then deleted my Office credential (MicrosoftOffice15_Data:orgid) with
no change.
It was not until I switched Office over to use my organizational (Federated AD) account that the problem was resolved.
It appears Outlook (15.0.4615.1000) now gets confused between accounts- because previously I had no issues when changing my password as Outlook would always prompt for it. I noticed this behavior had changed on my office computer when Outlook did not give
me the usual three prompts for password after changing it.

Hi,
Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.
Thanks,
Ethan Hua CHN
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Outlook - Office 365

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