Output Preview Crash in Acrobat Pro 9

We have recently purchased 2 new 24" iMacs running X.5.5. We also upgraded 2 licenses of CS3 to CS3.3. We are also running Heidelberg's PrintReady P and Enfocus Pitstop (Pitstop currently in demo mode until we finish testing the system and deactivate the licenses on the systems to be replaced).
Whenever either machine clicks on Output Preview to look at separations, Acrobat 9 beachballs and crashes, regardless of menu or button.
Both machine and software are fresh installs.
Also having some issues with InDesign, but I'll post those where appropriate. ;)
Thanks!
Ed.

Jon, you were on the right track, but the wrong plugin (we are using the latest Pitstop).
Turns out it was Heidelberg's Acrobat 8 plugins for PrintReady P/Prepress Manager that were the culprits. I wish to thank Adobe phone support for their help and patience of reminding me of the days of Extension Manager. ;)
Again, you all rock.

Similar Messages

Output Preview crash when open, while opening PDF

I've got a problem with Acrobat 10.1.12 on a Mid 2012 MacPro Quad-Core running OSX 10.9.5 (same on Late 2013 MacPro Six-Core)
When I open a PDF with Output Preview open and point an click on an object to measure it, Acrobat crashes. Same with more than 3 PDF open on the 2013 MacPro.
The only way to work around is to reopen Output Preview before clicking into the document, which isn't a proper solution with up to 150 PDF to check every day.
Things i've tried so far:
OSX and Acrobat (installed Plugin is PitStop Pro 11) clean install
clear the whole Suitcase to avoid font problems
I'm thankful for any suggestion.

Mac OS X: Double-Clicking a File Opens the Wrong Application - http://support.apple.com/kb/TS2291

Preview with Adobe Acrobat Pro

At first LiveCycle designer was installed with acrobat pro. I could preview (in LiveCycle Designer) with Acrobat pro. Later I installed Adobe reader X. Now Acrobat pro has been replaced with reader in liveCycle Designer Preview.
So, when I preview, reader is working as default.
How can I change to Acrobat pro as default without reinstallation?

Hi,
Can you install a copy of Reader on a second machine or on a virtual machine?
There may be a change you can make in the registry, but I am not sure.
Good luck,
Niall

Will upgrading to 11.0.4 solve daily crashes of Acrobat Pro XI?

We are on 11.0.3 version. Our clients are experiencing daily crashes of Acrobat XI Pro after stamping or other actions. I posted an item several weeks ago about the crashes but did not receive any replies. Please help.
Thanks,
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charlie6067

Hi Bill and thanks for the quick reply. We mostly have 32-bit PCs. The install was completed by script that first uninstalled Acrobat 9 Pro, then installed XI Pro. Could stray elements possibly missed by the uninstall of 9 Pro be causing this problem? Any other suggestions would be greatly appreciated.
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charlie6067

Windows 7 64bit Print spooler crash with Acrobat pro 9

i recently installed a new computer with windows 7 64 bit - also upgraded my old CS to CS 5. whenever trying to print any .pdf or even look at the .pdf printer settings - my print spoller crashes and i have to go into system32/spool to fix
has anyone seen this issue?

If you would like to find which printer driver cause the crash issue, I suggest you isolate each driver and run
printing job. Please:
1. Open mmc in Start Search box.
2. Click File->Add/Remove snap-in
3. Add "Printer Management". Click Add "The Local Server".
4. Click Finish.
5. Expand Print Servers->[server name]. Click on Drivers.
6. Right-click on the first driver, choose "Set driver isolation"->"Isolated".
7. Start a printing job.
8. If the issue still occurs, change the isolation to System Default for this driver, then isolate the next driver
and start printing job.
You can find which driver is the root cause.
You need to involve a Windows 7 compatible driver for Windows 7 clients. If the driver is packed, you can extract
the driver pack and add the driver from printer server console. However, if the driver is included in an
installation file, you may try the following method.
1. Install the driver on one of the Windows 7 clients.
2. Launch mmc from Start Search box.
3. Click File->Add/Remove Snap-in.
4. Add "Printer Management". Point to the server in "Specify the printer server".
5. Expand "Printer Management"->"Printer Servers"->"Drivers".
6. Right-click, then click "Add a driver".
Please follow the instructions to add the Windows 7 printer driver. After doing so the driver should be added into
the server.
If the printer driver is not found, the driver should be not designed for enterprise environment. In this case you
may need to add the printer from the client side manually.
for more information.............
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/85915d44-5638-46e1- 97b7-bfe032cd0994/
http://printers.iyogi.com/errors/printer-spooler-error-windows-7.html
Hope this helps you.

Acrobat 9 Standard missing Output Preview in Advanced...

Hi,
I find it weird that I can't find the Output Preview option on acrobat. I go to Avanced>Print Production>Acrobat Distiller???
Don't have a clue what Acrobat Distiller is, so I try going into Tools. Nothing. Then I try bringing up the Help and even that doesn't want to come up.
Does Acrobat 9 even have an Output Preview? I need to use it for checking CMYK pantones and such. After Google searching I'm desperate

I'm having the same problem...
Acrobat v.9.4.5
I go to the 'Print Production' menu and the only thing on the menu is 'Acrobat Distiller'
Where is Output Preview and all the other options? Where have they gone?
This is driving me nuts - can anyone please help or suggest a reason why? The only other Adobe application installed in Acrobat Reader X. Machine is running XP Pro. Everything is fully updated.
Thanks.

Acrobat Pro XI - Crashes when Acrobat Preferences is Opened

Hi
Brief History:
I am in the UK and run Mac OS X 10.8.2. Other Adobe products are CS3 Master Suite and Acrobat Pro 8. All installed on the Start Up Drive.
Downloaded and installed the Trial version of Acrobat Pro XI, intent on UpGrading on the basis of a functional copy of Acrobat Pro 8 running on the Mac and duly registered in my Adobe Account.
Happy with the Trial version the UpGrade Licence was purchased and the Serial Number was used in an attempt to convert the software to a Licenced version. However a message, something similar to that shown, declared:
The Serial Number entered is valid. Acrobat cannot find a qualifying product.
Whilst seeking help on the Adobe web site a ‘Chat’ system message popped up and subsequently a very helpful CS Agent ‘talked’ me through the problem. With the aid of Challenge Codes Acrobat Pro XI was made to accept the input of the Serial Number.
It seemed to be the end of the problem, gone was the nag screen and everything seemed to be working well, leaving me to get on and enjoy using XI?
For a few days everything seemed OK, then I tried to view a PDF from a web site and a message appeared:
Adobe PDF Document
There is a problem with the Adobe Acrobat/Reader.
If it is running, please exit and try again. (4.9)
This subsequently appeared at every attempt to view any PDF from the web.
Downloading PDFs from web Links to the Mac and then opening them works without any problems.
Remedial Actions:
I have trashed the Acrobat Pro XI Preferences File (.plist), used Disk Utility to Repair Permissions and rebuilt the Launch Services Database amongst other things. None of these actions have made any improvement to the situation reported.
The prospect of uninstalling Acrobat Pro XI was considered but due to the problems converting to the Licenced version I decided that being able to partially use Acrobat was better than having nothing at all.
I moved on to see if anything could be done in Acrobat Preferences.
Acrobat Pro XI Crashes:
Opening Acrobat Pro XI, either with or without a PDF displayed, Acrobat opens and a few seconds after the Acrobat > Preferences Link is hit Acrobat Pro XI crashes. This happens for as many times as you care to try.
A substantial Report is generated and is sent to Apple but not Adobe.
Acrobat does not crash until Preferences is accessed.
I am asking for help here because having had two more ‘Chats’ on the Adobe Help web site, the first Agent deferred my request ‘until the arrival of the Acrobat Experts‘. After waiting 4 hours as requested, the second Agent ignored all the information tendered asking only a few questions before informing me that ‘This Case will have to be answered by Telephone’.
The fact that I always clearly inform that using the Telephone is difficult for me due to hearing problems was apparently of no consequence to this individual.
I Telephoned and waited for an hour before hearing a human voice, thankfully the line was quite good.
Unfortunately I was committed to other tasks and needed to break off from the conversation before any real progess was made.
The CS Agent arranged for me to receive a Call Back. The time for the Call Back came and passed along with a few more hours. Whilst I was making ‘another’ cup of coffee the phone rang for about 5 ‘rings’ and cut off. Naturally it was a withheld number, this may have been the expected call?
The Case that had been opened for this problem was upgraded with a copy of the Crash Report. On the next visit to my Account Case History all of my Cases were found to be marked as ‘Withdrawn‘ or ‘Not Appropriate’. IMO Adobe taking such retrospect action is not appropriate.
I will start the ‘on-line help’ journey again tomorrow but will not be holding my breath awaiting a successful outcome and feel that it may be better to ask some questions in this Forum:
1. Am I entitled to 90 Days, or any other period, of Free Support from Adobe?
2. What is the best way to proceed toward getting a resolution to these problems?
3. Can anyone offer a direct solution to the Acrobat Pro XI Crashing problem?
Any input will be gratefully appreciated, best wishes, G

I met same problem.
I removed a plugin :
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Spelling.acroplugin
then it worked.
The crash report gave me the hint:
Process:         AdobeAcrobat [72661]
Path:            /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         11.0.01 (11.0.01)
Code Type:       X86 (Native)
Parent Process: launchd [202]
Date/Time:       2013-01-21 16:51:41.497 +0900
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          347798 sec
Crashes Since Last Report:           3
Per-App Interval Since Last Report: 140 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      0761187F-7C9A-4454-8BE6-DA9EFF408594
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib               0x906fcc5a __kill + 10
1   libSystem.B.dylib                       0x906fcc4c kill$UNIX2003 + 32
2   libSystem.B.dylib                       0x9078f5a5 raise + 26
3   libSystem.B.dylib                       0x907a56e4 abort + 93
4   libstdc++.6.dylib                       0x9ab89fda __gnu_cxx::__verbose_terminate_handler() + 433
5   libstdc++.6.dylib                       0x9ab8817a __cxxabiv1::__terminate(void (*)()) + 10
6   libstdc++.6.dylib                       0x9ab881ba __cxxabiv1::__unexpected(void (*)()) + 0
7   libstdc++.6.dylib                       0x9ab882b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8   ...inguistic.LinguisticManager          0x25e0da46 0x25e07000 + 27206
9   ...inguistic.LinguisticManager          0x25e16abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
10 ...dobe.AcrobatPlugin.Spelling          0x2289a733 AcroPluginMain + 112159
11 ...dobe.AcrobatPlugin.Spelling          0x2289a05e AcroPluginMain + 110410
12 ...dobe.AcrobatPlugin.Spelling          0x22899ffb AcroPluginMain + 110311
13 ...dobe.AcrobatPlugin.Spelling          0x2288facb AcroPluginMain + 68023
14 com.adobe.Acrobat.framework             0x6fb73f59 RunAcrobat + 1723997
15 com.adobe.Acrobat.framework             0x6fb73a9a RunAcrobat + 1722782
16 com.apple.CoreFoundation                0x954cea3b __CFRunLoopRun + 8059
17 com.apple.CoreFoundation                0x954cc3c4 CFRunLoopRunSpecific + 452
18 com.apple.CoreFoundation                0x954cc1f1 CFRunLoopRunInMode + 97
19 com.apple.HIToolbox                     0x99c66d60 RunCurrentEventLoopInMode + 392

Acrobat Pro 9.5.0 crashes on ClearScan OCR but not Searchable Image OCR

I have Windows and Mac copies of Acrobat Pro 9.5 running on my computer (both version 9.5.0). My computer is an iMac running Mac OS X 10.7.3 (Lion) with the Parallels hypervisor, version 7.0.15055 installed, in which is running Windows XP. As at 11 April 2012, these versions are all the most recent version of the respective software.
When I try to apply OCR to a scanned image, and select ClearScan as the option, Acrobat Pro 9.5 (Mac) crashes but Acrobat Pro 9.5 (Windows) does not. When it crashes, Acrobat Pro 9.5 (Mac) produces a VERY long problem report which is sent back to Adobe.
In order to apply OCR to a scanned image in Acrobat Pro 9.5 (Mac), I am forced to change the OCR option from ClearScan to Searchable Image, but this results in a larger file.
I am aware of the thread at http://forums.adobe.com/thread/920032#4000947 but this has not helped, because I have reformatted the hard drive of my Mac (wiping out all remnants of previous versions of Acrobat), and reinstalled Acrobat Pro 9.5, but the problem persists.
Can anyone explain the different behaviour and offer a solution?

Acrobat 9 is not supported on MAC 10.7
Hence there is nothing much we can do about it. To use OCR functionality on MAC 10.7, please use Searchable Image else please upgrade to Acrobat 10.

Acrobat 7 Professional Output Preview Preferences

I think the new "Output Preview" tool in Acrobat 7 Professional is GREAT! Especially the ability to check "Total Ink Coverage".
But, what I would like to see is the ability to set a preference for this tool. Seems it always defaults to 280. In our shop we are perfectly able to handle 320, so it would be nice to set it up to that instead.
The tool seems a wee bit buggy when switching totals sometimes.
And could Adobe also add this "Total Ink Feature" to inDesign CS as well.

Agreed again. I work for a newsprint publisher, and it's a pain to have to reset 280 to 240 over and over again for each page or file opened. Either a way to remember last setting or reset the default would be much appreciated.

Acrobat DC and XI different Output preview; same setting on the same machine

Hello,
I've got an question regarding Output preview
My sample PDF does have different output preview values on Acrobat DC (100% Black) and Acrobat XI (CMYK values)
Both use the same setting (Euroscale Coated v2), doc has no PDF/X output intent
Still..... it's strange that on one Mac the PDF does look different....
What's going wrong?
Kind regards

Numerous fixes went into color display on MacOS for Acrobat DC as well as in Output Preview in general. That having been said, I don't recall any changes that would have resulted in the phenomena you are seeing.
I assume you were clicking on the “black” circle to get you sample color values? And what do you believe should be the correct values? CMYK=(0,0,0,1) or CMYK=(0.8,0.64,0.67,0.75)?
If you can post a copy of this file, we can examine it to see what is going on.
- Dov

Acrobat pro crashes after opening a document on Mac 10.6.8

I have CS 5.5 I had to reinstall after a system crash. Acrobat pro opens a document and then crashes in a few seconds. It does the same thing when opening a new document. I have reinstalled acrobat pro 3 times after the initial install.

Hi apolloart,
After installing Acrobat did you get a chance to accept the license agreement.
If not then it seems to me a licensing issue.
Please try the following steps:
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and check.
Regards,
Rave

Output Preview should be more informative

I love the Output Preview feature in Acrobat. I wish Illustrator had the same thing. However, I feel that there should be some improvement to it. For instance, for printers, it would be very handy to also include line screen, angle, and possibly dot type in the Output Preview pane.

I wouldn't hold your breath for those.....that information is not in the PDF so it can't really do it. Those attributes come from the RIP. Trapping too, depending on workflow.
We have had discussions about the way output preview interprets some things, like greyscales, and you cant really call it a 'print' previewer, but it is a good 'output' previewer which is why it is called that, I suppose.

Reinstall Acrobat Pro XI

Computer crashed - reinstalled Acrobat Pro XI but when trying to open pdf get message - "Serial Number provided is valid, but a qualifying product could bot be fount on this computer" When I go to drop down list Acrobat Pro XI is not one of the choices.

the qualifying product is the acrobat version from which you upgraded. select that version and you'll be prompted for its serial number.

Acrobat X Pro crashes when I open Output Preview

I'm trialling Acrobat X Pro on Windows 7 Home Premium 32bit (why is the trial not available for Mac?) and every time I open Output Preview in a 6 colour file, with a Hexachrome Output Intent, the whole application crashes? This used to happen in v9 but I thought it had been fixed in X.
Does anyone know how to fix this?

Have you updated to the latest point update for Acrobat - 10.1.3?

Acrobat X Pro Output Preview

I just upgraded to Acrobat X Pro and I'm running it on Max OS X 10.5.8. When I click on the check boxes of the color separations in the "output preview" it doesn't do anything. Instead I have to hold down the mouse button for a extened period of time, let go and then it will work. I do prepress work and I use the color separations in "output preview" to make sure blacks are truly going to be black. I go through a number of pages in a day and having to hold down the mouse button, instead of just clicking the checkbox can be time consuming. I have never had this issue with Acrobat 9 or any previous versions. Any suggestions would be appreciated. Thanks
I found a thread similar to my issue, but the suggestion was to increase the double click speed in the preferences, this did not help.

I also have to make sure gray images are real gray not cmyk gray. Is there a preflight for that?
Date: Thu, 15 Dec 2011 02:07:09 -0700
From: [email protected]
To: [email protected]
Subject: Acrobat X Pro Output Preview
    Re: Acrobat X Pro Output Preview
    created by JR_Boulay in Acrobat Macintosh - View the full discussion
In the PReflight tool there is a checkup that can automaticaly control black texts, this is less time consuming than doing it manually…;-)
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Output Preview Crash in Acrobat Pro 9

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