Outragous bill

I was just on the phone for over 27 minutes trying to find out why my residential land line with no long distance bill jumped from 31.77 a month to 56.71 this month. then I got cut off!!! I DO NOT intend to pay this bill and verizon had better contact me or they have lost a customer of over 23 tears. This is **bleep**!

They over billed me for a year for a box that was returned. Gave me three months back and then told me I had to write to a company in st Pete to get the remaining over payment back. That was months ago and I have never heard back from them or gotten my money back. When I call the billing dept they say they can't do anything. It's the perfect rip off scheme. Over charge the customer and then make it impossible to get your money back. Isn't this illegal?? What a racket. This company sucks!! Lucky thing is, they aren't the only game in town! Trouble is, they could care less! Verizon SUCKS!

Similar Messages

Outrageous bill and excessing usage

Are we signed up to play the role of "the rich and ignorant?" Evidentlywe are, bc I have been getting outrageous bills and claims that I am using 20 g each month all of a sudden and there is no way. Before the 4g (4th generation) service, my family had no problems doing what we wanted through our tablets or phones. Now, we have to "starve" our enjoyment of the digital age and education time due to being charged these fees. We see no difference that would validate Verizon's outrageous bill. The service is no faster than it was and it actually drags like it s r struggles to load our pages. So Verizon's answer is always to check to see if this is running in the background, etc. NO....WE CHECKED EVERYTHING ALREADY. EVERYTHING IS TURNED OFF LIKE WE HAVE A BASIC PHONE AND ITS STILL HAPPENING. Why should we have to spend countless hours doing what verizon should've done before they pushed these phones and service in our faces. It's Verizon's job to give their customers the best Problem-free service. Not ours. We have jobs. The Times we have to spend on our devices is supposed to be for our enjoyment or whatever else we may choose to do with it. Not working for verizon and receiving A bill for it.
Anyone care to fix this? verizon perhaps.....

Original thread: doubled data usage with no apparebt cause
Note: Creating numerous threads will not speed up a resolution, but cause more confusion.

What can be done about this outrageous bill??!

Ok, here's some back story; My girlfriend and I were on the same plan for about a year or so. Here recently we broke up and she continued on the plan for about another month while we were working out some money issues. During that time (not having any Wifi at her house) she constantly watched shows and such on her phone, which sky rocketed the phone bill into it's 70th overage allowance!!! Her line ended up using a total of 80 gigs while mine only used about 5, which is normal. I kicked her off immediately and had her accept responsibility for her own line. I know, I should of done it earlier, but it was a different situation then. Lesson learned I guess.
When that happened, it obviously started a fresh new plan for her and I was stuck with a $1,400 bill! I asked Verizon (customer reps, hadn't spoken to any "supervisors" yet) if there was anything that could be done as far as her taking responsibility for her part of the bill. The obvious answer was no, simply because I'm the account owner and it's my responsibility, which I think is absolutely ridiculous! I'm not the one sitting her ringing up a bill that high. She did it on her line, it's her responsibility! That should follow her over to her account, and she should be liable for paying for the charges she rung up! That would be fair, right?? The way they have it set up now isn't in any way, shape or form fair. When asking about how much time I'd have to pay it, I was told they could only push it out a couple of days. I don't make anywhere near that much in such a short time, let alone with having other bills to pay and everything, and they expect you to just cough it over that quick!
I'm on here to see if there's anything at all that can be done about this stupidly high bill, or if any Verizon associates here might be able to help. If not, I'll take my number and go to another carrier. This is ridiculous and I'm not at all happy!

As the account owner, you are personally responsible for all charges on your account. Period.
If you feel that another person is responsible for the charges, then Small Claims Court would be the avenue for you to explore.
You might want to contact Verizon Financial Services and set up payment arrangements for the amount you owe. There might be more that they can do to schedule a series of payments.
Financial Services: 866-266-1445
Customer Service:
Dial *611 from your cell phone
(800) 922-0204
Monday-Sunday 6 am-11 pm
And even though she is off your account now, you might also want to set up data alerts on your account so that you get alerted when you are near your data limit. It's one thing to be a little bit over, but 80GB? Seriously?

Help! international bill is over $1000 !!

I recently had to leave the US on a last minute request from my employer and spend a month in Aberdeen, Scotland. I didnt have the benefit of a whole lot of planning since I had too leave at the spur of the moment. However I made time to stop at a Verizon location an discuss my concern. He explained it as if with the supposed plan I was told to get that I would be fine. I was even told that should my usage/overages become equal to my monthly bill, that i would recieve a text message to contact Customer Service. Well needless to say this never happened. I was sure after a few calls, that id get a text, but i didnt. I had my wife call and ask about an international plan and to select the one that the Customer Service Rep thought would fit our needs. Because at this point im already overseas and concerned with having a way to communicate for taxis, ect. Well they added two sets of different Global Value rates and Data. There was also suppose to have usage/overage limits..............well that didnt happen either.
Now I am waiting on reimbursement from my employer which takes 45 to 60 days, but im not sure yet how to handle this outrages bill. I am put on hold for an hour at a time and just dont have time to sit and wait. I work 12 hours a day, have 2 ACTIVE kids and a sick wife. How am I suppose to deal with this matter?
Any suggestions or advice would be greatly appreciated.
Respestfully,
cher.joe

Hi Cher.joe,
Thanks for the details! We know how important it is to have accurate bill charges especially while travelling. When you were in the store did you agree to change the plan at that time? If so, have you stopped back in the location to see why the representative never changed the plan? Which two sets of global rates were added?
Thanks,
PamelaF_VZW
Tweet us @vzwsupprt

Issues with data usage Samsung S5

Over the past few months I have been paying outrageous bills due to one of my lines eating all my data when there is no one even touching the phone. I have 3 phones and a tablet on my plan and I am paying 288.00 a month and last month they charged me 15.00 for overage usages because it went over on the last day of the billing cycle. Once again that one line ate up all the data even though it's connected to our wifi or just sitting dormant. I am getting sick of paying these outrageous prices and am about to go somewhere else. I was tricked into the 10.00 a month tablet fee when I signed two phones up under the verizon edge plan. the sales clerk did not tell me I could not cancel the 10.00 a month fee because it would be under a year contract nor did I sign anything saying that, but when I went back in to change the 3rd line over to the Edge plan they told me it would be a $300 or so disconnect charge. So of course I am still paying 10.00 a month for no reason because I have wifi in my home and I only use the tablet in my home. so i need help with trying to figure out the data issues with just one of my lines. I do not have bluetooth on or location. I have went to the play store and uninstalled everything I could. I constantly close out of my applications and clear history etc.,,

So you thought they would just give you a free tablet at $10 a month and it didn't need to be in a contract like phones? I took the free tablet too but common sense told me it was locked into a contract, I didn't even ask as I just knew that would be the case but I didn't care. Mary

Verizon FIOS what a horrible experience!

God I feel so appalled and disappointed at Verizon FIOS beyond disbelieve.
I had been a Verizon customer for several years and sadly the customer service has gone down the drain in recent years. My biggest dilemma started after some of the channels I paid for stopped working for an unknown reason. After spending several hours with technical support and tearing my rooms apart, flipping my five (5) set- up boxes upside down in order read the serial #’s to Verizon support so that they can do something with my account, they finally told me they needed to dispatch a technician to fix the issue. While I was on the phone with support and checking the information I realized they had been charging me for 7 set-up boxes and I only have 5???
Anyway, a technician showed up in my house a couple of days later and ran some tests and said the problem was the outside wiring so he went outside to fix it. He got three of my boxes fixed but the one located at the attic (my son’s room) he could not fix. He said the issue was the small COAX to RJ45 converter box my son was using to connect his desktop computer and X-Box to the internet. Mind you this small converter box was given to me by Verizon about 5 years ago so I don’t have to run Ethernet cables to the attic for Internet access and it had been working just fine for all these years. After a long testing period with the set-up box in the attic the technician came to the conclusion the issue was actually the set-up box itself and therefore he replaced it. What really bothers me is he never put the little converter box back and instead took it with him, leaving my son without Internet?
The following day I realized only 4 of my 5 set-up boxes were working and after tracing cables outside my home I found out the technician changed the existing coax splitter with a 4 Way Coax Splitter instead therefore leaving the cable for my fifth set-up box hanging (disconnected)??.
So after calling Verizon again and after a very long phone call they finally agreed to dispatch a technician to correct the problem with the fifth set-up box. Needless to say a new technician came to my home and despite me requesting them to bring back my son’s little converter box, they never returned it, leaving me with a very unhappy, upset, and Internet-less teenager at home.
Few days later I accessed my Verizon FIOS account to check my bill and make the payment for the new month, but just to notice my bill doubled?? It was a bit over ~$549.03 and I had no idea why?? So I called Verizon AGAIN and after escalating this issue to the manager (Sue employee ID: {Edited for privacy}) she informed me my account was closed and a new account was opened?? (without notifying me?). After she reviewed my account she informed me, several times, my current balance was $0 (zero) because I was given a credit of $544 for the times Verizon was charging me for extra set-up boxes and because they have changed my account without notifying me. She said my online account was not in sync with their database and this is why I was only able to see the ~$549.03 balance, even though her database showed a zero balance. She kindly promised to call me back as soon as the new online account is in sync with their databases so she can inform me that everything has been taken care of. She also said it would only be a couple of days before she can call me…
Needless to say I never received a call back from her and it has been more than two weeks now.
To top it all up I received a bill from FIOS today (4/1/2013) where Verizon is charging me $979.50???
I called Verizon support immediately (around 9:17 PM EST) and after the customer service rep. (a lady with initials MC) could not figure out my bill, I requested to speak with the manager. So she placed me on hold and politely told me she would find a manager who could assist me. What she didn’t realize is she did not MUTE her phone and I heard how disrespectfully she made fun of me, my tone of voice, my accent and how laud she was laughing with her co-workers at my expense???.
After all the “fun” she had at my expense she came back to the line to “politely” tell me she was still looking for a manager…
Anyway, finally she put Tracy {Edited for privacy} (Desk ID: {Edited for privacy}) on the line whom claimed to be the manager, but now I am not sure anymore. She took a quick glance at my account and after I told her I just want Verizon to remove their equipment from my home because I just had it with them, she asked me if I could give her until tomorrow noon to check my account again and get back to me because she was seeing charges in my “NEW” account for new equipment and labor costs???
As you can tell I am extremely frustrated and disappointed at Verizon FIOS because not only they are playing with my bill, my account, my servicers, but they are also disrespectful, making fun at their customers who just happened to call and ask for help with their bill. This has become a nightmare for me and I just want Verizon FIOS to come and pick up their boxes so I could go back to some other service provider that could at least treat me with respect, they way customers should be treated, after all we are the ones who PAY for their services.
I am also afraid since Verizon FIOS doesn’t seem to care about anything they may push to rip me off and attempt to collect the $979.50 they are now charging me so I am seeking for legal help. If anyone knows how I should best handle this situation please let me know.
Regards,
Angel.

Dear AnneS,
I don't need to go to any other "private" forum to request what is my right to challenge my outrageous bill.
I had asked Verizon to remove their equipment from my home because I am closing this account.
Fortunately I am now working with consumer protection support to challenge the incredibly high bill Verizon is still attempting to collect from me.
Angel.

Verizon changed my plan to one over $1000/mth without my consent......

First, let me say that I have been a loyal Verizon Wireless customer for something like 12 years now.
I noticed that mine and my wife's plan went from around $140 per month to around $180/month in Nov and Dec 2014. On January 2nd, I called and talked with man at Verizon who told me that for some reason our two phone lines were changed from a combined plan to separate plans--that is why the cost increase. He could not tell my why or who made that change but he would only add a $25 credit back to our account and said he was putting us on a combined plan for $140/month with 10 gigs data. Great! I wanted more credit back but oh well.......
Then, I get a text around 2 weeks later that says my upcoming Verizon bill is over $1100. WHAT!!!!???? I immediately call and get a nice woman at Verizon who tells me that the previous gentleman that I called put me on an 80 gig plan that costs over $1000/month. She was very sorry and after something like an hour with her on the phone she said: a) the previous gentlemen who put me on that plan would get talked to by management, b) she would put me on that $140/month 10 gig plan, c)she would submit a request for the $1000+ credit to my account that would take 3-4 days to be approved.
Next, I checked my account balance over the next two weeks and called a couple of times and each time was told that the request would definitely go through but hadn't yet.
Then, I went to a corporate Verizon Store ( a one hour drive since I live in rural Montana) because I thought that a face-to-face conversation might help. I was told the same thing. The request for credit/refund was in and would be approved soon. I should be patient. It was their fault but it was a large amount so takes time.
Finally, I just got a text message showing a credit had come through. Only it was not for $1000+ that I was charged for Verizon's mistake. It was for a measly $125..........and my bill due is still over $1000. What should I think is going on?? I have a huge outrageous bill due to a mistake by Verizon putting me on a 80 gig plan when I use around 4.5 gigs/month and they refund me 1/10th of their mistake? Is this how loyal customers of 12 years are treated? Am I going to have to switch to Straight Talk? If I wanted bad/non-existent customer service I would already be with Straight Talk.
Does anyone know who I can talk to to resolve this? I have not gotten anywhere yet and am getting towards the end of my rope. Is there some kind of federal or state authority that can help me with this? I really don't want to have to get a lawyer to resolve this. Please help
Kurt

Similar thing happened to me!! Only not as much money as that. Here's the story. I was receiving phone calls from a Jamaica number, each call I ignored. After several attempts I googled this number and learned it was a scam. I then proceeded to put this number on my block list. Well, since it was in my recent history, in my purse, for some reason my phone called the Jamaica number back. When I went to retrieve my phone it said it was on the phone with this number for over an hour. Realizing this I immediately called verizon customer service to tell them what happened and explained that it was not my fault, and that I don't want to be charged for it. The guy said i would not and if something happened to call up and they'll fix it. Well, when I received my bill I was charged $175 for this. I called up verizon, lady said bc it was an outgoing call the charges stood. I said no and talked to supervisor sherika anderson. She assured me that the charges will be dropped and she would just have to wait for approval (24 hrs) and gave me her email if I had problems. I emailed her, she never responded. Called a week later about the same problem. The representative (alan) said the charges will be dropped and I could minus them off my bill and just pay the remaining balance. I checked my online bill a few days later and the charges remained. I called yet again, told the lady the same story, she said she would just need to get it approved by her supervisor and they will be taken off. Spoke to the supervisor who said he'd give me a confirmation number. I received it. Yet AGAIN it was not taken off and I called again (last time) this representative (anita taylor) said that the previous records showed the claim was denied. I said well all the other people and supervisors told me that they would take it off and then why would they say that if in fact it was denied? I called a total of 5 times over this issue, each of them lying to me and telling me it had been taken off. Now I have a late charge for something that THEY TOLD ME TO TAKE OFF MY BILL. I think it is absolutely ridiculous to pay for something I didn't even do. I have been a loyal customer to verizon for 10 years. The minute my contract is over I'm taking my family plan elsewhere.

Data usage and tracking

i just recently got a nokia n73,
and just wondering if there is anyway to track the amount of data usage that i am using per month so i dont get an outrageous bill in the mail for going over

Use the app "log" in your menu ders a data counter der

Failure to maintain connection

whenever I try to reply to a discussion or thread nothing happens, last post was 10 hours ago. I see no "locked". nope cant post in. well here is my new discussion thread. My access manager constantly disconnects while it says it is connected. sometimes it says dormant. diagnostics and trouble shooting do NOTHING. The pings are timing out. My statistics are no longer recorded. Working to do anything on line is a crap shoot at best and sucks up immense amount of time. and get this
Sent: Saturday, May 25, 2013 7:48 PM To: Verizon Wireless Support Subject: VZAccess Manager Support
Limited connectivity. My system information has been attached to this e-mail.
REPLY From: [email protected] Sent: Saturday, May 25, 2013 7:49 PM Subject: Out of Office AutoReply: VZAccess Manager Support Sorry, the email address you attempted to use is no longer active.For immediate assistance, please contact us at 800-922-0204, tweet us at @vzwsupport, or chat with us online at http://www.verizonwireless.com/b2c/contact/index.jsp
I see some of the support replies say we surly hate that you are having trouble but no one else is. maybe it is because all the threads about it are ""locked"" or removed. look around somewhere besides this edited controlled big brother forum! This problem has been going on with vzw for years. I have windows 7. I pay for 10 GB plan for this modem, just in case I could stay connected long enough to use 4. I suppose I will see some sort of retribution for this post with yet another outrageous billing issue. Anyone have a work around that really works?

Sometimes this site is down for maintenance, but usually when that happens no one can access it.
When I look at your community profile, it appears you only signed up for the community six hours ago which was about two hours before you posted your message.
I'm not sure what connection issues you were having, but it does appear during that ten hours time span you were having trouble there were posts created and replied to on the Verizon Wireless Community forum.

No Internet during power outage - Isn't the battery in the NTU supposed to keep the circuit up?

During yesterday's power outage in Northern Virginia I lost all Internet connectivity; yet my NTU battery was up but my Verizon router was saying the cable wan was down. Why?
Isn't the NTU battery supposed to keep the circuit up in case of power failure? if is not, why did I spend $30 replacing it when it failed since Verizon is too cheap to replace it, even though we all pay them those outragous bills every month.
Why, Why, Why
Solved!
Go to Solution.

Vuser wrote:
During yesterday's power outage in Northern Virginia I lost all Internet connectivity; yet my NTU battery was up but my Verizon router was saying the cable wan was down. Why?
Isn't the NTU battery supposed to keep the circuit up in case of power failure? if is not, why did I spend $30 replacing it when it failed since Verizon is too cheap to replace it, even though we all pay them those outragous bills every month.
Why, Why, Why
No, only the phone circuit, for up to 8 hours, if you have phone service. Although my experience is that the battery does power the internet and TV service for a short time to cover a brief power outage.
As to why you paid $30 to replace the battery, I have no idea, you can generally get batteries locally or from Amazon, etc. for $15 to $20. And it is very clearly stated that the battery is your responsibility, you should have already known that.
If you feel FiOS too expensive, why do you have it?
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

Verizon Jetpack Usage doubled overnight!

I have 18G Usage, but this Past Month Bill, billing cycle January 17th to February 17th 2013, I just received No Usage warnings! Never saw a 50%, 75%, or 90% usage Percentages!!! grrrr and then I got and OUTRAGEOUS Bill saying I used 40G = $474.14 I called Verizon and told them to cut my bill down to the agreed billing of $100 plus $20 fee and taxes or I will refuse to pay and will get an attorney to investigate this bogus overage. The Tech guy said he Can Not test my Jetpack, that he could not bounce a signal off my device like DSL and Cable Companies can do with thier modems. He said all he can do is confirm usage.
The sad thing is that Proves my case, is that I was never received the 50%, 75%, or 90% or You might be charged overages on next bill TEXT Warnings! So, Case should be closed! and bill should be reduced to less than $130. right? Not what the Verizon Technican told me. Maybe there is a hack involved? Because already less than 10 days into a new billing cycle according to verizon operator and online www.verizonwireIess.com I apparently have Already used 75% of my 18G Usage as of Feb 25th, 2013. I call this Hog Wash! I been hacked! By whom? By what? well all I know my Computer is Clean of any viruses and malware! How do I know? I clean and repair computers for a living.
Oct.17th - Nov.16th $140.
then Nov.17th - Dec.16th $130.
then Dec.17th - Jan.16th $160.
BUT!!! Jan.17th - Feb.16th $474.14 !!! I call Balony Sandwiches!
I bought my Verizon Jetpack Wireless Hotspot unit in the Middle of October 2012 and first bill was all messed up. I started with 6G and then finally stopped at 18G being a comfortable level. Verizon fixed the errors on my billing. Because I was told, I can keep adding usage time and that there would be no xtra charges for upgrading, balony. Well you are allowed actually only One Free upgrade per month and backdated only once per month on billing cycle. Also, If I wanted to downgrade minutes, I could, but would not go into affect untill the next billing cycle. I received Usage warnings every billing cycle ever since October 2012. It starts at 50%, then 75%, then 91% and then it says On your Next bill you might see Overage Usage Charges on your next Bill.
So, what Legal Help can I get? Cause I am not gonna stand for this.

I was barely using my Internet last month and I check my usage every month for text messages from Verizon and never receved a single message, I check my jetpack once every few days. I just figured and never went over the 50% mark.
Plus, Just a couple hours ago the Verizon Operator & Technican that I am already less than 8 days into a new billing cycle my jetpack and online www.verizonwireIess.com account says I have Already used 75% of my 18G Usage as of Feb 25th, 2013, just 8 days into New Billing Cycle.
Can U explain that to me?
I call this Hog Wash! I been hacked! By whom? By what? well all I know my Computer is Clean of any viruses and malware! How do I know? I clean and repair computers for a living.

Serious Problem with Verizon

I have a huge problem with Verizon. I took my adult son to a local Verizon store and bought him a phone. When the phone was activated and an account set up, the clerk used MY personal information with my SON'S address for the service! My son defaulted on the payments and because the bills were being mailed to my son's home, I was unaware of the unpaid bills... Until I received a notice from a collection agency at MY home address. I immediately paid the outrageous bill and have been attempting ever since to delete the damage done to my credit! This has been a total nightmare as I am trying to apply for a mortgage.
I have called and called Verizon but continue to be shuffled around. I just need someone to hear me out and help me clear up this mess!! It can easily be proven that I've never lived at the address the bills/emails were being sent. I know the negative reporting to my credit can be deleted. It is the goodwill thing to do. I have faith that Verizon has employees that can help resolve my situation! PLEASE HELP.
Michael K.

Who was responsible for the bill? Who's account was it on? Was the son made an account manager? Why did the son not inform you of the issues as it was his responsibility? If you allowed him on your account, then he is your responsibility. Just like co-signing for a car for someone...they come after you as well.

End of the line with verizon

i left t-mobile for verizon back in 2011 and at the time was the best decision ever considering t-mobile only had 2g in my area at the time. ive never been late on a payment. i have one device on edge as we speak. i decided to order a ipad air 2 for christmas on edge plan. i decided it was not the tablet for me, so i returned within my return period in JANUARY. on my next bill i was charged full price for this tablet even though verizon got it back on time. ive called multiple times and talked to many people and the only help ive gotten so far is from a guy in tech support named david layne. its now april and the charge is still on my bill. ive had to talk to financial services twice so they would not turn off my line. ive been patient long enough, now im just irritated. i been waiting on the s6 all year and now i cant edge up or add lines because of this outrages bill ive been looking at for months. i dont know what else to do.im available any time hopefully verizon responds to this

BamaBoi334
Help has arrived! I see how this can be frustrating and do apologize for what you are going trough. Let's take a second look and see what is going on so we can come up with a resolution once and for all. Please accept my follow request and send me a private message so we can get started.
JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

FIOS takes the top spot in 2013 U.S. Residential Internet Service Provider Satisfaction Study

http://www.jdpower.com/content/press-release/KRauNGh/2013-u-s-residential-internet-service-provider-...

Dear AnneS,
I don't need to go to any other "private" forum to request what is my right to challenge my outrageous bill.
I had asked Verizon to remove their equipment from my home because I am closing this account.
Fortunately I am now working with consumer protection support to challenge the incredibly high bill Verizon is still attempting to collect from me.
Angel.

Re: Outrageously poor customer service. Billing to...

Hi guys.
I'm new on here. 1st posting. I'm still not at all happy with the BT service. I've been with them for about 6 months and i can't wait till my contract ends. My Bill goes up each month and i've tried many times to try to understand it but i just can't get there..!! I notice the LIVE CHAT service has been closed. It's virtually impossible to find an Email address to the complaints dept. I'm finding it hard to speak to somebody i can understand, and if i do manage to find somebody i get the feeling of being rushed because they have to get to the next complaining customer quickly.
I'm just not happy in the slightest and i think that overall, BT has not been the best of ISP at all. I did try them once many years ago but they were pretty much useless then. I was prepared to give them another go but they are still the same.
It's all good fun...!!!!

witty1 wrote:
I notice the LIVE CHAT service has been closed.
Are you sure? Seems OK from here (though I didn't go so far as submitting a message).
You can click the white star next to this message if you think it was helpful.

Outragous bill

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