Outstaning problem since March 2011 !!!

Can anyone help?
We've have had a continual problem with our BT Line and Broadband since March 2011.
This problem has been logged on the BT system hundreds of times and over the past 15 months we have spoken to many different people, both in billing, technical, customer service and complaints, we have also written to them several times, but gave up when we had no replies.
To sum up, our broadband line drops every day, and this can be between 1 time and 10+ times, we had a replacement router sent out, but that has not helped, we have also run through the silly BT tests so many times.
No follow up call was made once the router was changed, which I would have thought would have happened given the length of the issue.
The other issue, is the phone line is very crackily and an annoyng beeping sound can be heard, this can be noticed on our end and the person we are speaking to, this doesn't happen all the time, but can be very annoying when it does, we have tried several different handsets and nothing has made a difference.
As I said, we have reported these issues to BT and we're always told someone will contact us back, but they never do and the only time BT calls us, is when they are calling to collect payment for the outstanding bill.
The only reason for the outstanding bill, is because this is the only way we can get someone from BT to call us, but their reply is "we don't deal with this, you'll have to speak to technical and nothing can be done until your bill has been paid".
We're sick of BT now and have wasted weeks of our own time trying to get BT to fix these issues.
Can anyone help or suggest a person to speak to?
Thanks

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • IPad1 has just gone off. Battery was on 40%. No response when I plug it in to charge and no repsonse at all when I attach to computer. Only had it since March 2011.

    iPad1 has just gone off. Battery was on 40%. No life when I plug it in to the mains nor when I attach to computer. Only had it since March 2011

    Many thanks for this information; iPad is now back up and running. As I'm in the UK the iPad ,via the respective digests,is the only way I can access "The Daily Show" and "The Colbert Report". So truthiness  still prevails.

  • I purchased Macbook Pro i5 in March 2011. Now the screen has problem; one vertical blue line is in the screen (at the right side). I noticed this last week when I opened the MacBook, and now I am always seeing it. How to remove it?

    I purchased Macbook Pro i5 in March 2011. Now the screen has problem; one vertical blue line is in the screen (at the right side). I noticed this last week when I opened the macbook and now I am always seening it. I am seeing the blue vertical line always in the screen. However, I am not seeing this line when I open Word, Excel, PowerPoint files (without pictures). But I am seeing this line always when I see movies, pictures, and all the files which have pictures. Please do let me know how can I remove this vertical blue line (blue tint) pernamentally from the screen.
    Regards,
    Ujjal

    Backup your files to a external hard drive and disconnect.
    Call Apple and make a warranty call, then take it to the nearest Apple Store etc.
    You can run these things and it might clear your issue or give further informaiton
    Perform a hardware check
    http://support.apple.com/kb/ht1509
    Then see if resetting the SMC/PRAM resolve your issue
    http://support.apple.com/kb/HT3964
    https://support.apple.com/kb/HT1379

  • How can I check that a 27" Mac is manafactured since March?

    My old 24 iMac has died following a terrible fall. Fortunately, my insurance company have allowed me to replace it.
    Despite the online buzz about the display and fan problems, I am inclined to replace my 24" iMac with a new 27" - the insurance company are paying for it after all.
    I have to buy it from PC World - in store, since I'm being compensated with a voucher rather than cash or cheque. (It's a barn like superstore who sell WIntel and a choice of 3 Macs).
    Can I check from the box when the Mac was made? I understand that both the 21 and 24 have had a lot of problems and only buying one made since March will help me avoid these. I would be happy with a 21" if it meant it was more likely to be ok out of the box.
    It seems strange to even be worrying about quality issues - I've owned an LCII, Bondi iMac, Angle-Poise iMac, a white G5 iMac and they all ran for five years without a hiccup.
    Any purchasing advice gratefully received.
    Message was edited by: Jonathan Stephens1
    Message was edited by: Jonathan Stephens1
    Message was edited by: Jonathan Stephens1

    If you want to take the "online buzz" into consideration then you shouldn't be buying anything from Apple. Every product Apple releases is labeled defective or poorly designed by some group. Just search through these forums to see what I mean, especially the "yellow tinge" crowd. This also goes for any other product by any other company.
    All anyone can tell you is their personal opinion. I have used Apple products since 1982 and have never, EVER, had any serious problems with my gear. From my first Apple II+ through my liquid cooled G5 tower, iPod, 24" iMac they all have performed as advertised. My three adult children all have iPhones and none of them have experienced the issues claimed to be widespread and universal by some. My daughter bought the 27" iMac when it was first released. No problems at all and she is as happy as can be with it. This is the majority experience.
    Buy the 27" iMac and be happy with it. You won't have fan issues, you won't have a yellow tinge on the screen, and it will run fast and stable.

  • Sniffer Result Code: 3 / CUDA-Problems since Mavericks update

    Hey Guys, first, thanks a lot for helping / or checking this out.
    I have this problem since upgrading to Mavericks from Mountain Lion.
    After upgrading I noticed there is a CUDA-Panel in my System prefs - which was new to me, having the classic onboard ATI Radeon of my MacPro.
    Starting After Effects since then results in:
    Last log message was: <140735271506704> <GPUManager> <2> Sniffer Result Code: 3
    Generating crash log, which may take a few minutes.
    then OSX tells me AE has stopped working.
    System Specs:
    MacBook Pro
    15 Inch,
    Late 2011,
    AMD Radeon HD 6750M 512MB,
    OSX 10.9.2 (13C64)
    So it's the classic on Board graphics card and nothing NVIDIA/PC-fancy.
    What I've done so far:
    Installed newest CUDA-Version (even though, the system prefs plane tells me it needs an update, even when downloading the newest from NVIDIA)
    Deinstalled and installed the whole CC-Suite, cleaned it, made a new admin-user, deinstalled again, installed on the news user (same problem), installed on the old one.
    CUDA-drivers deinstalled from within the terminal (killing all relevant NVIDIA.kext and GeForce.bundle files), rebuild the extensions files with kext-utility.
    Used disk-utility in the system and by rebooting with COMMAND+R, checked the volumen and the permissions, nothing Adobe relevant came back.
    I'm kinda very stuck here...
    Any help would be very welcome.
    Thanks

    The problem is that you installed CUDA software on a computer that has no CUDA-capable hardware. Don't do that.
    You must remove the CUDA framework from your computer. See the last part of this article:
    http://blogs.adobe.com/kevinmonahan/2014/03/19/avoid-installing-nvidia-cuda-drivers-on-com puters-with-amd-gpus/

  • Problems since upgrading to Mavericks

    I am experiencing problems with CC applications since upgrading to Mavericks. Mostly Screen and display issues.
    In Photoshop, the top menu bar where the red, yellow , green window buttons normally sit has disappeared and it seems I cannot drag the window down to reveal (if that is the problem)
    In Indesign, The program opens but I cannot see any workspace at all, even when I open an existing ID file.
    Premiere Pro, Bridge,  appear to work OK
    After effects and Muse indicated both required upgrades, yet the CC application Manager does not indicate any upgrades required or available.
    I have not tried other apps.
    Is anyone else experiencing problems since upgrading to Mavericks and if so, does anyone know if Adobe are working on fixes?

    I upgraded to Mavericks on two computers and have display problems too! I have CC on one Macbook Pro (2011) and CS6 on another (2012) and I'm now almost positive my display problems are triggered by InDesign. I don't have to be doing anything special, and I don't have to be working in InDesign at the time, but InDesign has to be open and I get things like this:
    Once it turns magenta or green, that's when I have to boot the system. I can still work with the glitchy display before it turns colors and if I'm still able to quit InDesign while it's glitching, the display goes back to normal. Same on both computers and the 2011 one has a new logic board in it.
    At first I thought it had something to do with connecting my hard drive or my external display, but the display issues happened with both computers with nothing hooked up. Those are ruled out now. I took my 2012 computer to Apple and they told me it was a software issue and all my hardware is ok. Obviously they didn't fix the software issue because it's still happening.
    This is not normal and needs to be fixed soon!

  • Unable to receive mail since march 7, 2010

    Not able to receive any email on my Imac running 10.68 Snow Leopard since march 7, 2012.  haven't done anything to the email setting.
    Also lost email back to 2010.  I am using ATT email account.  I haven't tried to remove those email account and add a new one yet.
    I am able to still receive emails on my iphone and ipad.
    Does anyone have any suggestions. 

    Sure.
    That being said maybe make an appointment with a genius at apple. Maybe they can find the problem or just have them do a good old fashion clean out. I also have a PowerBook, I cannot even remember how old it is. Every so often when strange things would start happening I would take it in and have them clean it out for me. For Christmas I got my new MacBook Pro. The only reason I asked for one is my PowerBook just started turning into and old man.
    No sound for at least a year, the keys were popping off and it was just plain tired.
    Had non of that started happening I would still be using it. I really think the clean out gave it life.

  • Problems since the Update on Flash Player 11.0.1.152 (Mac)

    Hello.
    I have some Problems since I updated my Flash Player.
    I have a MacBook Pro (Mid 2010 13" 2.66GHz). I played a Flash-Game named Zombie Lane on Google+. Since the Update it judder. A friend of mine has the same Macbook Pro, but a Mid 2011 model. As you maybe know, this model is not mentionable better.
    But he does not have the same trouble as me.
    If i look at the activitiy-display of the Mac, I can see that the Flash Player uses 80-100% of my CPU with an overall User-Usage of 40-50%. Isn't that a little bit to much?
    I also delete the Flash Cache and uninstall Flash to install it again. But that was not a solution.
    I hope you can help me...

    I have spent countless hours trying to get my flash player working and have tried EVERY kind of possible answer through many forums and websites to solve this. Does adobe have anything currently that will solve this flash player problem?? I have the lastest version of Safari 5.1.1. and I have the lastest version of adobe flash player 11.0.1.152, I have even tried the debugging installs adobe put out for flash player. I have tried the "working around lion flash player video thing" where you try private browsing. I have tried going into system preferences and entering into the flash player settings in the storage tab the allow this sites, etc. NOTHING HAS WORKED!! I still get my local storage pop up message whenever I try and watch a you tube or any site that has flash video on it, that flash player settings box still pops up and is stuck on my screen and I cant click allow or deny or get it off. So many people I have read have the same problem and I only the same answers pop up that I have tried again and again, does anyone have a real resolve to this yet??? PLEASE PLEASE PLEASE HELP.

  • J1INQEFILE is not generating for the month of March 2011

    Hi,
    J1INQEFILE is not generating for the month of March 2011, we have executed Qefile from 01/01/2011 to 31/03/2011 then file is generating but March 2011 data is not available.
    Problem is challans were updated in the month of April 2011 for March 2011 documents, When we executed J1INMIS report with Bank Challan status, documents are coming in the report.
    As per our understanding Challan numbers and Bank Challan update should be done in the month of March 2011 but challans and Bank challans were updated in the April 2011.
    Please suggest.
    Thanks,
    Ratnam

    Hi Vara,
    Please check following thing in the system.
    1) When the Challan is created ( March month or April 2011)
    2) When the Bank challn updated for the challans
    3) If the Challan created in the April and generating returns for the month of March 2011.
    4) Check in J1INMIS report for the month posting date 01.03.2011 to 31.03.2011, if the external Challan number is appearing or not for the documents.
    5) If the Challan created in the April ask user to revere through J1INREV, and make Challan in the month of march 2011.
    Problem will solve.
    Thanks,
    Ratnam.

  • I have bought my MacBook since July 2011. It has now become frustratingly slow. What shall i do?

    I have bought my MacBook Pro since July 2011. It has now become frustratingly slow. I tried using the HELP key but did not seem to find any helpful information.  What shall i do?

    Things You Can Do To Resolve Slow Downs
    If your computer seems to be running slower here are some things you can do:
    Start with visits to:     OS X Maintenance - MacAttorney;
                                      The X Lab: The X-FAQs;
                                      The Safe Mac » Mac Performance Guide;
                                      The Safe Mac » The myth of the dirty Mac;
                                      Mac maintenance Quick Assist.
    Boot into Safe Mode then repair your hard drive and permissions:
    Repair the Hard Drive and Permissions Pre-Lion
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    Repair the Hard Drive - Lion/Mountain Lion/Mavericks
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    Restart your computer normally and see if this has helped any. Next do some maintenance:
    For situations Disk Utility cannot handle the best third-party utility is Disk Warrior;  DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
    Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
    Suggestions for OS X Maintenance
    OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.  Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger.  These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
    OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
    Helpful Links Regarding Malware Protection
    An excellent link to read is Tom Reed's Mac Malware Guide.
    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
      Mac OS X Snow Leopard and malware detection
      OS X Lion- Protect your Mac from malware
      OS X Mountain Lion- Protect your Mac from malware
      About file quarantine in OS X
    If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
    Troubleshooting Applications
    I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
    If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack.  If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line.  Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
    Basic Backup
    For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
    1. A Time Machine preferences panel as part of System Preferences;
    2. A Time Machine application located in the Applications folder. It is
        used to manage backups and to restore backups. Time Machine
        requires a backup drive that is at least twice the capacity of the
        drive being backed up.
    Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
      1. Carbon Copy Cloner
      2. Get Backup
      3. Deja Vu
      4. SuperDuper!
      5. Synk Pro
      6. Tri-Backup
    Visit The XLab FAQs and read the FAQ on backup and restore.  Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
    Referenced software can be found at MacUpdate.
    Additional Hints
    Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
    Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
    Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
    Check for applications that may be hogging the CPU:
    Pre-Mavericks
    Open Activity Monitor in the Utilities folder.  Select All Processes from the Processes dropdown menu.  Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
    Mavericks and later
    Open Activity Monitor in the Utilities folder.  Select All Processes from the View menu.  Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
    Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

  • Since March 2012 my iphoto 11 trash folder says that I have 13,346 photos in the iphoto trash, but there are no thumb nail copies in the viewer window.  I can delete additional photos but clicking on the "empty trash" button.  Any solutions?

    Since March 2012 my iphoto 11 trash folder says that I have 13,346 photos in the iphoto trash, but there are no thumb nail copies in the viewer window.  I can delete additional photos but clicking on the "empty trash" button. 
    My system trash finally emptied when I discovered "trash it!" is not longer supported by the most recent osx.  Then I found an updated version of Onyx that did work with that trash emptying problem.
    I have a total of 5,723 photos in my library.  A macdevelopers group recently started suggesting a multi library manager for iphoto to overcome some kind of library quota limitations with iphoto as opposed to "more advanced" photo handling, storing and editing programs.  If I went to a mult library manager for iphoto would that cure the apparent incongruent data retrieval problem in iphoto 11 regarding 13,346 phantom photos that will not securely delete?
    Are there any other possible solutions out there? 

    Try the following:
    1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
         User/Home/Library/ Preferences folder.
    2 - delete iPhoto's cache file, Cache.db, that is located in your
    User/Home/Library/Caches/com.apple.iPhoto folder (Snow Leopard and Earlier).
    or with Lion and Mt. Lion from the User/Library/Containers/com.apple.iPhoto/
    Data/Library/Caches/com.apple.iPhoto folder
    3 - launch iPhoto and try again.
    NOTE 1: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto.  You'll also have to reset the iPhoto's various preferences.
    NOTE 2:  In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
    OT

  • Been complaining since august 2011

    We have been complaining on and off since august 2011.
    We have had i think 7 engineers visit us.
    To start with we lost connection when the phone rang,this seemed to get better and only happened say one 50% of the time now.
    What we have been noticing is during the week we have acceptable speeds of around 2-3mb(for our area this is good) but as soon as saturday comes the connection drops out and will go back to around 1mb and on monday it seems to go back up again after a router reboot??
    However this week we have noticed that during the day 2-3mb and then in the evening back to around 1mb.
    Im not too happy tonight halfway through a programe on Iplayer it said buffering,i went to check the router and yes it was resetting itself now im unable to stream the rest of the programe even on the poorest of quaity.
    Our contract is close to finishing(it may even already has) We have been paying for option 3 unlimited and we are unable to use it.
    Not sure what to do not if we complain again we will get another visit from yet another engineer that has no clue what the others have done and never solve the problem.
    Seem to be stuck in a loop of engineer visits and very poor broadband for £25 per month!

    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:17:53
    Downstream:
    1.711 Mbps
    Upstream:
    856 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    14.4 dB / 5.0 dB
    Line attenuation (Down/Up):
    57.7 dB / 33.5 dB
    Output power (Down/Up):
    16.7 dBm / 12.8 dBm
    FEC Events (Down/Up):
    0 / 43589
    CRC Events (Down/Up):
    1219 / 10809
     Speedtester:
    Download speedachieved during the test was - 1.46 Mbps
     For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
     IP Profile for your line is - 1.54 Mbps

  • Hello I have a problem since my installation of the Yosemite update on my Mac I can longer open Indesign CS6

    Hello
    Hello I have a problem since my installation of the Yosemite update on my Mac I can longer open Indesign CS6.
    I have a problem since my installation of the Yosemite update on my Mac I can more open Indesign yet I have installed JavaForOSX2014-001 but it has changed nothing someone could help me?

    Please do not post the same question multiple times. If someone can help you, they will, but you need to be patient -- we're all just volunteers, users like yourself. I'm going to delete your other posts.

  • USB problems since EFI firmware update 2.6

    My MBA has been suffering USB problems since this update.
    I have an IOGear USB 3 GUH374 hub.  I connect my iPad mini and USB 3 disk to it.
    Since the update, the iPad has stopped charging through the hub.  Now, I can't find the power specs of the hub, so I don't know that it should work, but it was working fine.  Now, the iPad says "not charging".
    The USB disk has spontaneously disconnected a few times, with the system reporting that it was improperly disconnected.  One time, the disk was corrupted.
    This could be a coincidence, so I've contacted IOGear.  But, I'm also having new, different, sleep problems with the MBA and Mountain Lion.
    ==Leonard

    Sitongia
    This is a user community, it is not Apple.
    If you wish to thank Apple, here is the feedback link for iPad.
    http://www.apple.com/feedback/ipad.html

  • I am using only one Apple ID. The problem, since iOS 6,  is the App Store purchased items screen just shows loading screen  it finally crashes or gives the error message 'can not connect to  Apple store'

    I am using only one Apple ID. The problem, since iOS 6,  is the App Store purchased items screen just shows loading screen  it finally crashes or gives the error message 'can not connect to  Apple store'

    I am using only one Apple ID. The problem, since iOS 6,  is the App Store purchased items screen just shows loading screen  it finally crashes or gives the error message 'can not connect to  Apple store'

Maybe you are looking for