Over Charged $20 dollars each month and not being reimbursed
I bought a pre paid plan for $80 dollars in March 2013. Set the auto payment on it with credit card.End of march changed it to $60 plan
After few months saw the bank statements and text messages verizon send they were still charging me $80 dollars though online it showed I had signed for $60 plan.Called them in sept .... (should have called earlier) and they saw "yes I had changed my plan to $60 dollars but the change did not go through seems like a software gliche". She tried for 2 hrs but could not fix it and reassured me that it will be fixed within 72 hrs and reference ticket #<Ticket number removed<. Well they did fix it that my credit card was charged $60 but did not reiemburse for the six months they overcharged me total of $120.Finally I call and say I need an answer today and they say we can give credit for only one month and you will have to dispute the rest with your credit card company.
well for that I need account details from March and since I am prepaid customer I can only view current month details. So I asked her give the details but she refused.
I asked her can you see on your end when I changed the plan and what month and she replied "yes you changed it for April but I cannot give you that info"
So bottom line they mess up you pay and once thay have your money by hook or crook they are not going to give it back even if you have a valid case.
Message was edited by: Verizon Moderator><
jeroen25 wrote:
I never authorised this,
can you explain me where the money went to? and how to get it back
Hello and welcome to the Skype Community.
Your account shows that on December 25th 2013 you purchased a Ukraine 800 mins 1 month Subscription. This is a recurring Subscription and will automatically renew each month and charge your account with Euro 63.24 until canceled. You can cancel it at any time by visiting your account page.
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I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
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