Missing Points of my big order past 4 months and not resolved yet

Hello,
I am an Elite Customer of Best Buy and have lots of product past few years.
I have bought order of more than $10,000
ISSUE: MY REWARDS POINTS ARE MISSING. It's being 4 months and I haven't got a single point from this order. Even with Elite Membership, if I have this issue, what others would be going through.
It's easy to make customer that me happy. Just issue the missing points to my account.
I am not able to use "missing my points" page as its giving errors and over the phone I am not getting help as most of the representatives can't help me.
I don't want to lodge complain in BBB regarding this small issue. Hope this would be resolved ASAP and hoping to get the answer and missing points in a short time.
Khozema

Hi Khozema,
I hope you are having a great day, and welcome to the Best Buy forum!
A purchase of more than $10,000 could definitely result in a lot of points, so I can understand questioning why the points may not have posted to your My Best Buy™ account as of yet. Being that the purchase was of such a large amount, I would assume it was made at one of our Magnolia or Pacific Sales stores. The points for a Magnolia or Pacific Sales purchase should generally post within 20 to 35 days after any scheduled deliveries have been completed.
I was unable to find any $10,000 purchases using your name or email address, so I am going to need some additional information from you. To gather that information and go over your My Best Buy™ account with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page. I look forward to further speaking with you.
Thank you for taking the time to post to the forum and for being a My Best Buy™ member. :smilehappy:
Derek|Social Media Specialist | Best Buy® Corporate
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