Over charged !!!!!!!!!! When it is in my plan

I have the us and Canada plan. They are charging me roaming at least $400 by now. When it is include in my plan I shouldn't be getting bill for this . When I called in the reps were very rude and said if you don't like it change your phone. And when I went to the store where I got my phone the rep said I don't know why you are getting billed for this you shouldn't be. But not thing has been done. And no one wants to help!  I noticed this because my bills kept getting higher and higher because I did not notice it in the beginning and it has been happening for a few months now and I have had the same phone for about 2 years now and the same plan ! They also call me from a number (716.....) I pick up and they hang up and a triangle appears in my top right of my screen and I have to turn it off myself and this I'm guessing is how they put on the roaming on to my bill. Some one should look into this matter because it is a rip off . And also happen to a few other people I know.

Verizon Wireless' Nationwide Plus Canada Calling Plans combines the nation's most reliable network with no roaming and no long distance charges throughout Canada.
Additionally, you will no longer be billed airtime to send/receive picture messages, use Mobile IM or browse content in the Media store. Mobile Web, a $5.00 monthly value, is also included with the cost of the plan. Plus, the outstanding benefits include:
• 1,000 Night and Weekend Minutes
• Unlimited Mobile to Mobile Calling Minutes (within the United States only)
• Long Distance is included to Canada and the U.S. (Including Puerto Rico)
• No roaming charges for usage in Canada or the United States
Since data usage for browsing Get It Now/Media Center and Mobile Web with this new plan is now billed at the low rate of $1.99 per megabyte (MB), you will now have more minutes to use for your calls and your bill will be easier to understand since all data usage will be displayed separately from voice usage. Plus, our $1.99 per-MB rate is by far the least expensive pay-as-you-go data rate in the industry. With approximately 1 MB you can do the following:
- Download four Get It Now/Media Center games (does not include cost of game).
- View 100 pages of Mobile Web.
- Download five ringtones (does not include cost of ringtones)
To view our available calling plans, you may click on this direct link to our website, where you will be provided with detailed information such as allowance of minutes, applicable roaming and long-distance charges, and all included benefits:
www.verizonwireless.com/plans
Please keep in mind, if you change your calling plan during your billing cycle, your next statement will be partially billed for both airtime and monthly access equal to the number of days you were on each plan. Your billing cycle is from the (XXXdateXXX) of each month through the (XXXdateXXX) of the following month.
Based on your current airtime usage, I recommend (XXXfuture dating/backdatingXXX) your plan change. This will allow your change to be effective on (XXXdateXXX). By making changes to your account on this date, you will gain the full benefit of your new plan and eliminate the partial-month billing of your access fee, airtime minutes, and features.
If you would like us to change your calling plan, simply reply to this e-mail with the calling plan of your choice. You also may change your calling plan online at your own convenience by signing on to "My Verizon" using your Account Owner Number and password and doing the following:
1.        Click on "Change Plan" icon located under “Plans” in the “I Want To” section at the bottom of your home page.
2.        Select “Change Minutes” or “Change Plan Type” and follow instructions provided.
Thanks for the input everyone. If you have a standard Nationwide plan, then yes you will be charged roaming if your are traveling within Canada.  You will need to change to a Nationwide Plus Canada plan. Also, there is no roaming charges if you are within the U.S. And receive a call from Canada. If your being charged roaming for calls made while in Canada, you are not on the right plan. Also, you will continue to be charged data roaming in Canada if your using the Internet/Email and are not on the correct data plan. 
I have also listed the details of our Nationwide Plus Canada plan below:
Verizon Wireless' Nationwide Plus Canada Calling Plans combines the nation's most reliable network with no roaming and no long distance charges throughout Canada. Additionally, you will no longer be billed airtime to send/receive picture messages, use Mobile IM or browse content in the Media store. Mobile Web, a $5.00 monthly value, is also included with the cost of the plan. Plus, the outstanding benefits include:
 • 1,000 Night and Weekend Minutes
 • Unlimited Mobile to Mobile Calling Minutes (within the United States only)
 • Long Distance is included to Canada and the  U.S. (Including Puerto Rico)
 • No roaming charges for usage in Canada or the United States 
To view our available calling plans, you may click on this direct link to our website, where you will be provided with detailed information such as allowance of minutes, applicable roaming and long-distance charges, and all included benefits: www.verizonwireless.com/plans
 You also may change your calling plan online at your own convenience by signing on to "My Verizon" using your Account Owner Number and password and doing the following:
 1. Click on "Change Plan" icon located under “Plans” in the “I Want To” section at the bottom of your home page.
2.  Select “Change Minutes” or “Change Plan Type” and follow instructions provided. 
Additionally, text Messages sent or received while in Canada will be billed in accordance with your messaging package. Please keep in mind we cannot guarantee network availability or the functionality of your services while outside our network.
If you have a Smartphone, it is important to change your domestic e-mail feature to one of our Global Data packages. These packages, which can be added/removed at any time and are in addition to your current domestic data feature, will help prevent data roaming charges.
The following pricing options are available:
•        $30.00 monthly access: 75 megabytes (MB) of data.
•        $100.00 monthly access: 200 MB of data.
Note: Each additional MB after your allowance is billed at $2.05 for Canada. If you do not want to change your domestic e-mail feature, please keep in mind, data service is available in Canada for $0.002/KB or $2.05/MB.
wkca, if you would like to speak to me about your bill and charges you may send me a private message with your contact number and best time to call. We can review your account in more detail together.
KinquanH_VZW

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    I am trying to share a file via iTunes on my computer to an App on my iPad and keep getting an error. The file is working from other computers. The only thing I noticed is my iPad is not charging when plugged into the computer. Since this is a USB power issue, could that have something to do with why my file won'tsync properly to my iPad?
    Thanks.

    When you say that your iPad is not charging, are you seeing "Not Charging" in either the status bar (unlocked) or in the middle of the screen (locked)?
    If so, this is indicative of the fact that your computer's USB ports do not emit enough wattage to charge the device while it is in use. (i.e. out of sleep, with screen on)
    Put the iPad to sleep (with the Sleep/Wake button) and let it be, and over time without any use, it should charge.
    However, as Philly Phan said, provided that the device's battery still contained an adequate charge, it should not affect the file sync.

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