Package canceled no reund?

Hi there, I choosed a package £15 for 30 days. I was charged for that package and it should start in 7 days. Later on i canceled the package and wanted to change something. However, i did not receive a refund for the canceled package that did not start yet. Is this possible? I want my £15 back. How can i do it? Cheers

You can't if I understand you correctly. By cancelling do you mean that you texted STOP PACK to 150? That doesn't cancel the pack you've already bought; all it does is stop it auto renewing at the end of the 30 days.

Similar Messages

  • Call Packages - cancellation of "choose to refuse"

    Hello BT Customer Service,
    Today - at work - I received a call from my elderly Mother who was in a very distraught state.  She had contacted BT Customer Service by telephone, and after trawling her way through the telephone menu system eventually reached an operator, who then promptly disconnected the call before she had chance to speak.  All she wants to do is cancel the call feature package "choose to refuse."  Can a member to the BT forum team perform this task?  I have the account details to hand. 
    Regards,
    CFAM
    Solved!
    Go to Solution.

    Just a wee note to say that I used the live chat facility, while at work.  I was doubtful whether I could access the system from my workplace given the amount of IT security but it worked.
    I have to say I was fairly well impressed by the speed of the response and the resolution.  It remains to be seen whether the service has been cancelled - I was assured that it would be and that my elderly Mother would be refunded any advance payments.
    While it is hard to say for definite, from the style of the language used during the chat and name the gentleman, I guess that this centre was not based in the UK.  If this were the case then we did not have the problem of accent and speed of speech to content with, which made communication far easier.  And at least we did not have to go through the tedious process of press 1 for this, press 2 for that, press 3 for goodness knows what before being directed to another slow and tedious telephone menu system.  (I hope BT Human Factors are listening - we can only hold seven chunks of information in working memory.)
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    CFAM

  • DTEXEC does not fail when SSIS package fails

    I need to run my SSIS 2012 packages through the catalog with DTEXEC. This works very well, except that if my SSIS package fails, DTEXEC does not fail. I need DTEXEC to fail, so my scheduler knows that there is an error.
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                FROM    SSISDB.catalog.event_messages
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  • Early cancellation fee

    I have a family plan package with 3 phones. We moved to a new neighborhood 9 miles away and now I have very limited service inside my one story home. I spoke with the verizon tech rep and tried of few things, but none worked. Why am paying almost $200/month for little to no service? My work requires me to be on call several days out of the month. I cannot afford to have missed calls. The verizon rep told me that I could pay $250 for a signal booster, but refuse to pay extra for something that should be standard. They offered to discount it a few dollars, but I told them I am not willing to pay anymore for this service. I have been an excellent customer with verizon 15+ years. This is how verizon is taking care of me.  I have starting to research other companies and was wondering if verizon charges each phone a cancellation fee or a package cancellation fee?

    Each line is charged an ETF since each line has its own contract.  If you last purchased a smartphone when signing a new two-year contract, the ETF is $350 minus $10 for each full month of the contract term you've completed (it's $175 minus $5 if you last purchased a basic phone).

  • Major Problems since day one

    Posting this on behalf of my mother. (who BT have cut off in the course of an ongoing dispute over payments). Since she signed up with BT, There have been a number of issues, ranging from deceptive selling practices, refusal to provide sales call transcripts, breach of contract with regards to payment terms, outright hopeless customer service, both with regards to addressing problems, alongside a lack of proactive company-client interactions, and finally, the complete removal of all service whilst payments are in dispute, effective leaving my other unable to contact BT - her supplier - from her own home - this effectively acts as coercion on BT's part.
    My mother signed up to BT as a result of an inbound sales call, where BT's representative and my mother, to our joint best knowledge (as BT have yet to send recordings and transcripts of the call) that my mother could both a) Pay her bill monthly, as opposed to quarterly, and b) that the package my mother was signing up to included unlimited broadband. My mother later phoned BT to sign up after comparing the deal she had been offered with her current TalkTalk package.
    While my mother admits she cannot recall the exact content of her inbound call, it should be remembered that she had discussed terms with a representative prior to the call, and was in her knowledge, agreeing to those terms. If the BT representative she was in contact with when she made contact did not correct my mother, or firmly outline the terms, BT can arguably have been seen as changing the contract terms without notifying the signing party - a practice which is, to my knowledge, illegal, and if not, certainly immoral, and not a good way to conduct business.
    The main sticking point is the broadband charges, which are the charges in dispute. My mother signed up under the presumption that she was on the unlimited option (later discovered to be option 3) due to the household being heavy users due to the data using devices in the household at the time being as follows:
    2 games consoles with online capabilities
    3 smartphones
    1 desktop computer -mine- with a premium Spotify account, regularly used
    Another desktop - my sister's - which streamed a large amount of content through iPlayer and YouTube
    1 laptop, belonging to my mother's partner, with a recently opened Spotify Free (unlimited ad-supported streaming for 6-months) account, again resulting in a large amount of streaming
    With this in mind, my mother had been led to believe that she would be on a similar package to her TalkTalk package at the time, which had Unlimited broadband (Subject to fair use). Given that the representative which made the outbound call which started the process, to our knowledge, confirmed both terms and prices, this could be considered as an oral contract - legally binding in both Scots and English Law - meaning that any changes made without notification would surely render the contract null and void.
    My mother and the household then proceeded to use the service on the assumption that it was an unlimited one. The first sign of trouble arose when the first bill arrived after 3 months as opposed to after the first, despite the terms agreed being monthly payments. Whilst the bill stated that my mother was signed up to option 2, my mother didn't contemplate that this was a lesser package than the one agreed to, and instead thought that the abnormally high bill was down to installation charges etc. and thus, the household continued to use the service on the assumption of it being an unlimited one.
    When the 2nd bill (April 2012) came through, it became clear that the bill was high due to usage above the download limit - a limit which my mother was unaware existed, due to her being under the impression that the terms she had agreed to included unlimited broadband. Whilst BT have pointed out that they sent notifications to my mother's BT account, My mother feels that it would have been good customer service to phone her and make her aware that the package she was on wasn't adequate -mainly because it wasn't what was agreed to- and if she would like to upgrade - to the package she had agreed to.
    My mother refused to pay this bill until the issue was addressed, and indeed she offered to pay the price differential between option 2 and option 3. Bearing in mind my mother had been mislead, this is arguably, on her part, a noble gesture.. BT instead refused to agree to this course of action and  instead blocked both in and outgoing calls; Stopped BT vision; and cut off her broadband. This was temporarily resolved when my mother pointed out that the payments were being withheld due to a dispute, and service continued until a couple of days ago, when all services were again discontinued. This includes the ability to contact the emergency services, as my mother found out when my estranged father – under a non-harrassment order and just released from prison – attended the house, leaving my mother unable to contact the police, potentially putting her life at riskWhilst I understand that this is BT's prerogative, I wish to point out that they steadfastly refused my mother's resolution. Her contact with BT's Call centres has been, to put it lightly, unconstructive, with Call centre reps acknowledging that the charges WERE excessive, but that Management were unwilling to budge. This to me, smacks of a deliberate attempt to NOT resolve the problem by BT.
    As my mother's attempts at engaging with BT customer service have been unproductive, I have offered to take it up on her behalf.
    To summarise:
    My mother was missold a service after having been misled -whether by accident or by design- with regards to her contract (Oral contracts being binding in both Scots and English law)
    My mother was notified of going over "broadband limits" which she should not have been subject to, through a channel she was not aware of.
    BT actively placed my mother in harm's way by cutting off ALL services – including contact of the emergency services from the landline – without any notification
    My mother's most recent bill, dated June 2012, contains the following charges:
    BT Home Hub 3.0
    13 Jun 12
    You have left BT Total Broadband within 12 months ? so this charge is for
    the cost of your broadband equipment
    £46.00
    Broadband and Calls
    13 Jun 12
    You cancelled this service while on contract - so this charge is for your
    Package to the end of your contract
    £148.93
    Broadband Access Service
    13 Jun 12
    This charge is for the cessation of your Broadband - for further
    information please see http://www.bt.com/ceasecharge
    £30.00
    Final Payment for Vision+ box
    13 Jun 12
    You cancelled your BT Vision service whilst in contract - so this is the
    deferred payment charge for this service.
    £199.00
    BT Vision Unlimited contract for 12 months
    13 Jun 12
    You cancelled this service while on contract - so this charge is for your
    TV to the end of your contract
    £10.06
    All pertaining to consequences of cancellation
    + excessive usage charges (£50 for the period April - June 2012 inclusive)
    + £78.59 in what, to my knowledge, is the disputed payment for excessive broadband
    + the following
    Other one-off charges
    16 Apr 12
    Charge for reconnection of line after outgoing calls were barred
    £12.00
    Late payment charge
    £7.50
    the total of the above comes to £582.02 . However, due to my above point, Any payments with regards to cessation of contracts are arguably null and void due to the nature of the contract (altered without consent of the signing party). none of the goods or services above would have been used or sought under the terms BT were apparently working under. In consideration that the above value is more than that of the bill itself, my mother would be happy with the following:
    1: A written apology, resumption of her services ( Free Evening and Weekend calls, BT Vision) PLUS a complimentary upgrade to BT Infinty option 2 Broadband services at the rate of BT option 2 until October 2012, at which point my mother is free to either continue using the service at the rate advertised as of June 21st, 2012; or to cancel her BT services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipment, and any and all other charges triggered by contract cancellation
    OR
    2: A written apology; cessation of any and all services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipmentl and any and all other charges triggered by contract cancellation; a refund of £46.92 - the difference between the bill, and the charges pertaining to cancellation of the breached contract. + A £50 goodwill payment in acknowledgement that BT's actions actively placed her in harm's way
    My mother is open to discussions with BT at the email address provided to the company. Contact details removed from public forum... - Mod
    This post also serves as 8 weeks notice from today  (June 21st, 2012) prior to the opening of a dispute with the Communication's Ombudsman as required by Ofcom for the filing of a complaint to BT's ADR scheme. In addition to this, an edited version of the post will be sent to media which deal specifically with consumer rights if there has been no contact prior to July 12th, 2012. these will include, but are not limited to BBC's Watchdog.

    Hi Ross,
    If you would like the moderator team to investigate this for you, please fill out our contact form (the link to which you can find in my profile in the "about me" section) and we'll see what's going on with your mother's account.
    Dean
    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Find Case 1 and Case 2

    Hi,
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                      5858                 3              102,103,104        1,1,1          
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                110                    2                           5111                 2
               110                    3                            5112                3
               110                    1                            5113                1
               110                    1                             5114               1                    I have tried this code but it is not giving me expected result.
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                      ,COUNT(packing_id)
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              ,packing_details pd
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             AND   oi.ordered_item_id = v_ordered_item_id
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                  ,package_qty
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    SELECT  COUNT(*)
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    Suupose I give packing_id 103 then it should say it will come in Case 1.
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    Sandy
    Edited by: sandy162 on Jun 4, 2009 3:34 PM
    Edited by: sandy162 on Jun 4, 2009 3:40 PM

    Thanks as you said Select are woking perfectly fine and seleting cases proeprly but I have problem how to implemet
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               SET status = 'B'
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                        AND ordered_item_id   = v_ordered_item_id;
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                              ,packing p
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             AND p.packing_id          = pd.packing_id
             AND p.status                = 'C';     
    ---Step 7a Ship alone Order items has already one/more package cancelled
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    ------step 7b Canceling Ship Alone package for first time      
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          p_new_qty :=  (order_qty - package_qty);
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        ---Step 8b: adjust packing detail quantity
                v_tran        := 'U';
                v_line_status := 'S';
                v_new_qty     := p_new_qty;
                OPEN c_adj_item (v_order_number, v_client);
                LOOP
                  FETCH c_adj_item INTO itemrec;
                  EXIT WHEN c_adj_item%NOTFOUND;
                    .l              
             END LOOP;
             CLOSE c_back_order;  --c_back_order
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    Sandy

  • .BPC NW 7.5 -  Account transformation Error

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    Hi,
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  • Call India from China

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    Hi,
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    Hi
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  • How to cancel my bt package help please

    after ringing sky and virgin media and being told i was unable to get a package with them i signed up with bt.
    i signed up for bt-vision, 20 meg net and phone with free weekend calls.
    i paid the £50 they asked for on the phone and was told i would receive all the equipment on the 15th april and it would all go live on the 15th aswell.
    i received my parcel and set it all up on the 15th april and iv had nothing but problems.
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    the phone works fine apart from me getting at least 4 calls a day with no one speaking and this started the day the phone went in ( 15th april ) and befor i gave anyone the number i do 1471 and there is no number.
    so iv had bt for 5 days now, i rung them yesterday and was told i am unable to cancel my contract without having to pay for the 18 month bill.
    i was told i could only cancel it for free befor the 15th april wich is a joke because it wasnt even active then so how was i ment to know the service was going to be so bad.
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    taz1983 wrote:
    after ringing sky and virgin media and being told i was unable to get a package with them i signed up with bt.
    i signed up for bt-vision, 20 meg net and phone with free weekend calls.
    i paid the £50 they asked for on the phone and was told i would receive all the equipment on the 15th april and it would all go live on the 15th aswell.
    i received my parcel and set it all up on the 15th april and iv had nothing but problems.
    im paying for 20 meg internet but im never able to receive more then 3 meg wich would be ok if i wasnt having to run a pc and 2 ps3's of it plus i was never told on the phone when making the order all i would get is 3 meg internet speed.
    the wireless disconects every hour or so
    the bt-vision is a waste of time as the image is rubbish as im unable to use a hdmi lead for it as it says my tv dose not suport it ( but it dose ), so im useing the freeview i got built into my tv at the mo
    i have 2 laptops that are unable to conect wireless as they are running windows xp and the only way to conect them is by lowering the security on the router , wich i was never told about when making the order
    the phone works fine apart from me getting at least 4 calls a day with no one speaking and this started the day the phone went in ( 15th april ) and befor i gave anyone the number i do 1471 and there is no number.
    so iv had bt for 5 days now, i rung them yesterday and was told i am unable to cancel my contract without having to pay for the 18 month bill.
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