Packaged PDF not showing the navigation sidebar for individual PDFs

I've created a PDF Ebook as a Package, where individual PDFs are the chapters. My client tells me that some of the customers cannot see the left navigation panel showing all the "chapters", and therefore can only see the cover sheet PDF
I haven't been able to see if there's a setting I missed during assembly, and yet I can see the navigation panels when the file is opened in Acrobat Pro 8.1.7 and Reader 9.2.
Would this be a setting that a user needs to have turned on? Or did I not check something during final assembly and saving? I can't seem to find anything in my Acrobat Help files about this.
Thanks for any help!
David

May be that the font is not embedded in the PDF file.

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