Parallel Processing In Interaction Center Account Identification

Hi Experts,
Can you please tell me how to process the multiple account idetification in Interaction Center. i.e An Agent is handling a call and Identified an account and again can he process or handle the different customer at the same time as first customer is active.
Is it possible to handle the multiple customers at a time and if it possible what will be the maximum customers he can handle.
I am working on CRM 7.O version
regards,
Sarangamath

Hi John,
Thank you for time in replying this.
However I have one more question - related to the optional adding of button to the tool bar. How do we need to add this button.
In order to open multi session , the agent should compulsory click on this button or is there anyother way?.
As per the sap 7.1 features document says
■Open new tabs so that IC agents can interact with multiple customers within one IC browser window
IC agents can manually open a new tab, or the system can be configured so that a new tab is opened automatically when a new interaction takes place----- Where can we configure this to achieve the new tab is opened automatically.
Do we need to any other settings at CMS side?.
Regards,
Deepthi.

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Hi Raghu,
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A linear sequence of operations that is parallel to a sequence of operations in the standard sequence.
Use
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Thanks for reply. here I am showing the screen shot how it is considering the first account:
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Hi Sigrid,
i have a problem with the 'Clear Interaction' button,
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I set the system user parameter as WCF_IGNORE_ENHANCEMENT to 'A' so that all the custom enhancement are ignored and i tested it. it was the same issue. I beleive the issue is standard.
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Hi urjose,
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Message was edited by:
 Mitesh Parekh

Hi,
Refer This SDN Blog, which gives you steps in detail....
LSMW Step by Step Guide: Legacy System Migration Workbench is an R/3 Based tool for data transfer from legacy to R/3 for one time or periodic transfer.
Basic technique is Import data from Spreadsheet / Sequential file, convert from source format to target format and import into R/3 database. LSMW not part of standard R/3, if we need this product email [email protected]
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 Most of the functions are within R/3, hence platform independence.
 Quality and data consistency due to standard import techniques.
 Data mapping and conversion rules are reusable across projects.
 A variety of technical possibilities of data conversion.
 Generation of the conversion program on the basis of defined rules
 Interface for data in spreadsheet format.
 Creation of data migration objects on the basis of recorded transactions.
 Charge-free for SAP customers and partners.
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Use TCODE LSMW
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Project ID with max of 10 char to Name the data transfer project.
Subproject Used as further structuring attribute.
Object ID with max of 10 Characters, to name the Business object .
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 BAPI
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 Set up File port for file transfer, create port using WE21.
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 Setup partner type (SAP recommended US) using WE44.
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 Activate IDOC inbound processing.
 Verify workflow customizing.
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 Maintain attributes choose the import method.
 Maintain source structure/s with or without hierarchical relations. (Header, Detail)
 Maintain source fields for the source structures. Possible field types C,N,X, date, amount and packed filed with decimal places.
 Fields can be maintained individually or in table form or copy from other sources using upload from a text file
 Maintain relationship between source and target structures.
 Maintain Field mapping and conversion rules
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 R/3 Transport system
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One Last thing, Check in BD64 is the Distribution model is Active for Profit Center.
Cheers...
Santosh.D
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Parallel Processing In Interaction Center Account Identification

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