Partner Recommendation?

Question

Post Author: DavidinMT
CA Forum: General Feedback
Rather than just pick a name off a list, I would like some recommendations for a Business objects Partner in the Northwest area.
I am in Helena, Montana, and just took over support for our Crystal Reports Server (XI). The server is rather unstable at the moment with intermittant issues with scheduled reports. The server needs to rebooted every few days to run reports and some reports that used to take minutes now take hours.
Can someone recommend a Partner willing and able to assist us with a systems health check?
David Morinello
Helena, Montana
[email protected]

Answer 1

Post Author: colin mackenzie
CA Forum: General Feedback
Hey David.
I have one other idea on why your reports might be slow.
Check to see if you have report indexing enabled on those reports that are taking a long time.  Try removing the index to see if that speeds up the time it takes to execute the report.
I found this in the help guide{
Indexing the right field(s)These guidelines describe the best ways to index saved data and what to avoid when indexing:
Index fields that users frequently add to their record selection formulas. Index fields that are referred to by the report's record selection formula. Don't index all of the fields in the report. Doing so can result in increased processing times. It is best to index only on the fields that meet the criteria specified above. If all of the fields meet these criteria, then you should prioritize the fields and index only some of them.
Don't index fields that contain unique values only. For instance, don't index a field such as "Last Year's Sales," whose values are likely to be distinct from one another. If you do so, a separate index is created for each and every value in the field.
To index saved dataOpen your report in the Crystal Reports. On the Report menu, click Report Bursting Indexes. In the Saved Data Indexes dialog box, select the fields that you want indexed within the saved data. Click OK to return to Crystal Reports. If you want to create the index immediately, refresh and save the report. }